HOW SOCIAL MEDIA CAN HELP BUILD SUBSTANTIAL SHOPLIFTING CASES

Facebook and other social media sites can be a proverbial gold-mine of information; especially if you are dealing with a rather stupid criminal. In my job, I see and interview dozens and dozens of “professional” shoplifters every month. My job is to get as much Intel as possible from them and make bigger cases. Often, that means working very closely with local and state law enforcement officials and even other retailers. No other time have I had such a prolific criminal than with “Jane”.

I first met Jane at my home store (I am responsible for 30). My agent apprehended Jane and several of her cohorts after they attempted leaving the store with several hundred dollars’ worth of clothing concealed on them. After they left for jail, I started my research. Facebook has become my first stop. 10 seconds later I find her page. Completely open to the public. First thing I see is this:

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It doesn’t take a rocket scientist to figure this one out. As a seasoned investigator, Just looking at this told me it was stolen. Based on some other photos, I knew this came from one of my stores. Since Jane was nice enough to keep her profile public and include a time, date and location stamp on those pictures, I started my research. Within an hour, I found corresponding CCTV footage of her entering another one of my store locations. Sure as heck, I had video of her stealing everything in this picture. I started scrolling from there. I found that she was also returning stolen goods for gift cards. She posted some shots of a few from my stores. In the comment section (which generates a lot of activity) she was kind enough to take a photo of the rear of the card. I suspended the funds

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With all this great information, I decided to compile it all and share it with law enforcement and my LP contacts throughout the state. I was able to make some significant cases on this very prolific shoplifter from some simple research on a social media page. In fact, the evidence was enough to cut several warrants for her arrest, which caught up to her relatively quick in a place, far, far from her home.

To me, what’s even more ridiculous is reading the comments on her “items”. It would seem as though everyone on her “friends listsocial3” is well aware of how she is obtaining the merchandise and are even encouraging the actions. These are the types of people that hurt big box retailers and that can put small shops out of business. These are the shoplifters we need to focus on and the ones that the criminal justice system need to come down hard on. The only thing that will stop Jane from stealing is being behind bars. This is her full time job.

Jane is not alone. Across the country and in every city, there are shoplifters that are targeting your stores that do this for a living. They steal full time instead of getting a job. As Loss Prevention professionals, these are the cases that deserve prosecution to the fullest extent allowed by law.

So the next time you’re dealing with a shoplifter, take the extra step and see what you can’t uncover from their online footprint. You may be surprised at what you find!


LP Personnel And Safety

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The billions of dollars the retail industry loses every year due to shoplifting and employee theft have not decreased, but rather will likely continue to increase every year.  Deaths due to shoplifting are not rare anymore.  News about managers and employees getting shot while trying to stop a shoplifter is commonplace now.  Training your LP staff to follow strict regulations when approaching a shoplifter should be a top priority for your business.

Read more about this topic by following the links below.


To stop a thief: Shoplifting is a daily battle for retailers

 

On any given day, more than $35 million worth of merchandise is stolen from retail stores across the country by shoplifters – amateurs and professionals alike – who steal clothing, jewelry, electronics and a host of other items, including food.

Some sneak quickly and quietly with the merchandise, others make bold getaway attempts.

In Tupelo, the retail and financial hub of Northeast Mississippi, the Tupelo Police Department gets hundreds of reports each year.

In 2014, TPD took 483 reports related to shoplifting, according to TPD Public Information Officer Chuck McDougald. Last year, that number fell to 260. So far this year, the department has taken 162 calls.

“Higher shopping volume days correspond to more shoplifting calls,” he said. “Those include weekends and holidays.”

As for the timing of when shoplifters are busiest, apparently they’re not early risers.


RETAIL INVENTORY SHRINKAGE INCREASED TO $45.2 BILLION IN 2015

The 2016 National Retail Security Survey, conducted in collaboration by the National Retail Federation and the University of Florida, reveals that retailers’ inventory shrink averaged 1.38 percent of retail sales, or $45.2 billion in 2015, up by $1.2 billion from 2014.

According to the report, 47 percent of retailers surveyed reported increases in overall inventory shrink in 2015, with shoplifting accounting for the greatest cause with an average loss of $377 per incident (39 percent), up nearly $60 from 2014.

Robberies continue to be a growing expense for retailers, costing an average of $8,180.17, up from $2,465. The rise in robberies in 2015 was driven by an increase in jewelry stores reporting extremely high average losses.

“With a constantly evolving retail landscape, loss prevention becomes more complex every day,” said NRF Vice President of Loss Prevention Bob Moraca. “LP professionals have been working diligently to find advancements in technology aimed at deterring crime in our industry, sometimes even before it happens – but as our techniques get more sophisticated, so too do the criminals.”


Shoplifting: Retail’s $45 Billion Problem

Retailers are struggling to keep tabs on shoplifters who are increasingly becoming their top source of loss, averaging $377 per incidence, up $60 from the year before.

At 39 percent, shoplifting was found to be the biggest contributor among factors that led to overall inventory shrinkage in 2015 causing a $45.2 billion loss across the United States, according to NRF’s 2016 National Retail Security survey. The new numbers reflect a $1.2 billion increase in losses from 2014.

The inventory shrink averaged 1.38 percent of retail sales and saw 47 percent of retailers reporting losses in 2015.

“With a constantly evolving retail landscape, loss prevention becomes more complex every day,” said NRF Vice President of Loss Prevention Bob Moraca. “LP professionals have been working diligently to find advancements in technology aimed at deterring crime in our industry, sometimes even before it happens – but as our techniques get more sophisticated, so too do the criminals.”

Another factor adding to inventory shrinkage was a rise in robberies that exclusively targeted jewelry stores. The average loss reported by robbed stores increased from $2,465 per incidence in 2014 to $8,180.17 last year.

“Loss prevention professionals continue to do an exceptional job at locating the issues and finding solutions to prevent additional loss in their retail stores,” said Dr. Richard Hollinger, University of Florida criminology professor and lead author of the NRSS. “It is important for retailers to continue building relationships with law enforcement and leverage new technologies that can further provide protection to their assets, customers and employees.”


 

HOW SMALL BUSINESS OWNERS CAN PROTECT THEMSELVES FROM CHECK FRAUD

checkYou know, we talk about the thousands of ways you, the small business owner, loses money to thieves constantly. Most of that is centered on shoplifters and boosters stealing your merchandise. We talk about that for good reason… it’s one of the biggest financial impacts to your business if left unchecked. However, there are so many other ways that your business can be targeted by criminals and some of them may appear so legitimate, that you would have no idea you were a victim for weeks. In that time, the criminal is long gone and you’re left paying for that theft out of your pocket. One area of training that is often overlooked in retail is check fraud. I’ll give you some advice on how to identify this in your store and protect yourself from vulnerability.

I’ve worked in big box retail my entire adult life, mostly at a regional Loss Prevention level. The way large businesses protect themselves against phony checks is through a third party company. By using this company, the retailer in fact takes $0 loss on any fraudulent check purchases, since the 3rd party company gives the retailer, through a quick scan on the POS, a guarantee on the check that it is accepting. That’s great for billion dollar companies that accept thousands upon thousands of checks each and every day. But what about you?

To protect yourself against counterfeit and fraudulent checks, you have to know what to look for. While technology is helping criminals create and print better looking checks, there are several tell-tale signs that you can look for to stop this from happening to you and your business.

  1. Micro print| Take a really close look at a check if you happen to have one lying around. Pay close attention to your signature line. I bet you’ve never noticed that the line is in fact, not a line at all. It’s actually fine print. Really fine print. Often it says “micro print” or “security” and it is very difficult for a fraudster to recreate. In fact, if you try to copy the check on even a high end scanner and laser printer, it will not come out perfectly. This is absolutely, hands down one of the easiest ways to spot a fake.
  2. Perforation| Pay special attention to perforations on the check if you suspect fraud. The vast majority of personal checks have a perforation at the top, which of course makes it easy for you to remove from your checkbook. Often, a fraudster will copy the checks on laser printers, giving the check a smooth side all around. Business checks will more often than not, have perforations along the left side, so also keep that in mind.
  3. Single Checks| If someone is making a rather large purchase and are paying with a check, take note if that individual has just that one single check, and not an entire book. This can be a strong indicator of fraud. I mean, who just carries around one check?
  4. Back of Check| Pay attention to the back of any check. Did you know that on the opposite side of the endorsement is a little paragraph explaining the security features of that exact check? Imagine that! Use that to your advantage and look for the features to be prevalent on the check. Most checks also have a watermark on the back of the check that is almost impossible to fake.
  5. Out of State checks| You know your customers pretty well. If you are a local store and you have someone attempting to spend a great deal of money on high end product with a check from an out of state bank, pay close attention. I’ve dealt with this plenty of times in my career and the easiest thing to do is contact the financial institution on the check. Very often, you’ll find that the financial institution doesn’t even exist!!
  6. Paper Quality| There are two type of phony checks. Ones that are counterfeited from scratch, and those that are actual checks that have been washed in some way. Each one will give you specific clues to the authenticity of the check itself. Washed checks will just look odd. Under the slightest of scrutiny, you should be able to notice that the check has been altered, whether it be an erased line or perhaps you may even still be able to see the original information underneath. Counterfeit checks will usually be printed on paper that’s not of the same quality as a legitimate check. It may feel a little different in your hands, or may be slightly thicker than a normal check.

Now these are just some general guidelines that should help you to identify the majority of check fraud. Since criminals are constantly evolving their tactics, there will never be an “all-inclusive” black and white guide to identifying fraud, following these few steps and using a bit of common sense can help protect your business from falling victim to a forged, counterfeit or otherwise phony check.


Shoplifting Prevention

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When dealing with a shoplifter, your employees are at risk of violence.  Knowing the company’s policies on how to approach and deal with a shoplifter must be known by every employee in your company.  A loss prevention training seminar that will help your employees or your loss prevention team deal with such situations is imperative for your business.  Safety is always the most important issue when dealing with a shoplifter, and your employees should know this fact. A law suit that can cost your business millions of dollars is not something you can afford to have.  Call us, we will walk you though our programs and find the one that meets your need.

For more about shoplifting news, follow the links below.


$20 million lawsuit filed against Arundel Mills security

The family of a suspected shoplifter who drowned in 2014 near Arundel Mills mall has filed a $20 million lawsuit against the shopping center’s security staff for allegedly chasing him to his death.

The family of Tavon Talley filed the lawsuit against Valor Security Services and Mydatt Services in Baltimore City Circuit Court in February. A judge has denied a motion by the defendants to transfer the case to Anne Arundel Circuit Court and allowed the dispute to move forward to trial.

As of Friday, a trial date had yet to be scheduled, according to online court records.

Reached by phone Friday afternoon, Thomas P. Bernier, the Baltimore attorney representing Valor Security and Mydatt Services, declined to comment citing the ongoing litigation.

A spokesman for Mydatt Services, Valor Security’s parent company, did not immediately return a call for comment.

According to the complaint, on July 7, 2014, Talley was at the Zumiez store, which sells skate and snowboarding equipment, when a manager came to suspect the 26-year-old of shoplifting.


Connecticut’s Facial Recognition Bill: A Model for States?

State legislators step back from a bill that would limit such technology and instead take a reasonable approach — that should serve as a model for state legislators considering regulation for other emerging technologies.

Earlier this year, the Connecticut General Assembly was considering a bill that would prohibit the use of facial recognition technology for commercial applications unless companies got prior consent from consumers to gather that information — a move that would have severely curtailed the deployment of the technology. Fortunately, state lawmakers listened to reason and revised the bill so that it now simply requires retailers to display signs indicating that their establishments use facial recognition. This type of reasonable approach to regulating new technology should serve as a model for state legislators considering regulation for other emerging technologies.

Facial recognition is a form of automated image recognition that uses computer algorithms to uniquely identify an individual in a database based on a photo. Concerned with the growing accuracy of the technology, some privacy advocates have argued that facial recognition is a threat to privacy and public anonymity and have recommended the government impose restrictions on both public– andprivate-sector uses of it.


Police: Long Island Macy’s Loss Prevention Employee Steals $69,000 In Perfume

MANHASSET, N.Y. (CBSNewYork) — Police said a trusted security guard in charge of theft prevention at a Long Island Macy’s used his position to steal.

As CBS2’s Jennifer McLogan reported, Juan Adriano Infante, 21 allegedly got away with $69,000 worth of Chanel perfume.

The Morrow family, who are loyal customers at Macy’s of Manhasset, were disappointed to learn of the heist of products from Chanel – their favorite fragrance.

“He was security and he was stealing?” Ms. Morrow said.

Police and prosecutors said Infante, the loss prevention associate for Macy’s, entered the stockroom where the high-end perfume is kept in storage. Police alleged that Infante carried box after box out of a side exit – making off with 1,000 expensive bottles of perfume.

It happened after he mysteriously disabled the alarm, police said.

“He would actually call the fire alarm company; have them disengage the fire alarm. At that point, he would walk out of the store – the side exit; put these fragrances in his car,” said Nassau County police Detective Lt. Richard Lebrun.


 

Do You Need To Build A Loss Prevention Team In Your Store?

shoplifting1According to the National Retail Federation-NRF organized retail crime costs the retail industry approximately $30 billion each year. 97% of the retailers surveyed admit to being victims of organized retail crime in their stores, and the problems of organized retail crime, employee theft and shoplifting do not seem to abate.  The solution to this devastating problem seems to elude retailers, law enforcement, and communities across the country.

To read more about this and other topics, follow the links below.


How to Build a Loss Prevention Program in a High-Risk Store

Integrating an effective loss prevention program can yield dramatic improvements when it comes to mitigating inventory shrinkage. But aligning an LP department appropriately within the structure of an existing company is not an easy thing to do. It is crucial to ensure that the LP team becomes an essential component of the entire store process.

Which Stores are High-Risk?

It makes sense to target the stores with the highest amount of loss risk first in order to make the greatest impact from the very beginning. When Stage Stores decided to realign its loss prevention department in the early 2000s, for example, the LP corporate manager worked with regional managers to rank stores based on shrinkage performance and its change over time.

Other attributes that were factored into the grouping evaluation included geographic location, internal and external theft history, and employee turnover rates. They eventually landed on a bundle of 50 stores that could be designated as “high-risk” and decided to focus their attentions on these stores.


Employee theft cited as largest cause of retail loss

Crime cost retailers £2.34 billion last year, according to a recent survey conducted by conference series Retail Risk London, and the UK Retail Fraud Survey 2016.

Employee theft was identified as the single biggest cause, with 68% of retailers citing it as their top area of loss.

Published by Retail Knowledge and sponsored for the second consecutive year by WIS International, the survey is the most extensive report into the systems, processes and strategies of the UK’s top retailers available, and covers retail transactions accounting for some 32% of all UK retail sales online and offline through 34,950 stores across the UK.

Shrinkage rates vary by retail sector from mass merchants and department stores at 2.68% of sales to a low of 0.25% of sales for hospitality and leisure retailers. However, mass merchants and department stores have seen a massive increase in shrinkage rates since last year, of 58% whereas hospitality and leisure retailers have seen a decrease of 38%.


Employee involved in retail theft ring that stole $11,000 from Clinton outlet store

CLINTON–Police are trying to find a group responsible for stealing $11,000 in merchandise from a store at Clinton Crossing.

A group that was connected to an employee at the POLO outlet in the mall was able to steal the merchandise between January and March 2016. The scam worked by having the employee, who was a cashier, void large transactions but still place the merchandise in shopping bags for the customers. The customers were involved in the scam, and left with the stolen merchandise.

The same “customers” were involved during all the transactions.

The employee at POLO admitted to the scam, but she refuses to name the other suspects. Police are not yet naming her or saying if she’s been charged.

The suspects may be from the New London area. If you have information please call Clinton Police at 860-669-0451 or email [email protected].


Increase Your Margins Without Spending Anything

theft (12)Do you REALLY know how to stop shoplifters? I mean, really know? Your Checkpoint System is only half of the strategy. You spent the money, put the labor/time into using labels and tags but after the newness wears off, are you still having more losses than you want?

As a customer of Loss Prevention Systems you have more. Because you bought your system from us and purchase tags/labels from us, we will train you and your staff in any or all of our awesome FREE, LIVE webinars:

lpsiiYes, we will conduct these webinars privately for you. As reasonably often as you need. Change in staff, new hires, new supervisor, new manager, refresher training, one person or fifty…. Just call and schedule it.

You see, I believe that the Checkpoint System and Alpha High Theft Solutions equipment is as good as the staff that is handling it. So these webinars are not about how to use the equipment but about how to deter the shoplifters in the first place and what to do when you do catch one. I cover your stores policy (or help you design one), how to approach a suspected shoplifter and deter them, how to handle an alarm from the Checkpoint System, your State’s laws and much more.

My 30 years as an LP professional starting as a Police Officer, Store Investigator, District LP Manager, Regional LP Manager and the Director of LP for two major retailers, give me a vast amount of experience to draw on to help you solve your problems. Think of Loss Prevention Systems as your LP Department. All of that because you are our good customer!

My goal is to reduce YOUR losses. If LPSI can do that, then we are all happy.

So call or email us, get one scheduled before you lose any more merchandise to thieves.


DID CALIFORNIA JUST DECLARE OPEN SEASON FOR SHOPLIFTERS?

law-3There’s been some news swirling around the LP world for a few weeks now about California and some new laws that the state has passed. Basically, the state raised the threshold for a felony theft to $950. The article hinted that shoplifting has increased in the major retail stores and calls for shoplifting cases have increased by 25% to the LAPD. The article blamed the new legislation for this. Here’s a link to that article if you’d like to read it. (http://losspreventionmedia.com/insider/shoplifting-organized-retail-crime/welcome-to-california-a-shoplifters-paradise/?mqsc=E3836406).

I know I’ll catch some flak from my colleagues, but I’m going to openly disagree. Honestly, I don’t think your average shoplifter is paying much attention to the state laws governing shoplifting. In my home state of Louisiana, felony theft, when I started my LP career was $350. Over time, the state legislators have increased that to $500, and more recently to $750. So where that shoplifter was being charged with a felony 10 years ago, they are now being charged with a misdemeanor. In most cases, they are still booked into parish jail and have to bond out. Very rarely do officers issue a citation. Our jails are just as over-crowded as California and our budget situation is arguably worse. If California is seeing an increase in shoplifting, let’s also consider that the state has no laws regarding organized retail crime.

In Louisiana, there are organized retail crime laws on the books. In addition, shoplifting has a habitual offender clause. These two pieces of legislation are what makes an impact, not the dollar threshold for a felony. Your organized criminal enterprises are what’s causing you problems. These are the boosters who target stores up and down the interstate. The groups that make a living conducing refund fraud and those individuals who just will continue to steal because they see it as “victim-less”. These are the people that impact retailers and these are the ones that deserve the harsher penalties. I don’t believe a high school kid, or college freshman should be subject to a felony if their first offense is stealing a $300 pair of headphones. They need consequences, but a felony record is not one of them.

Why organized crime laws work for the state

If you are stealing for the sole purpose of re-selling for profit, you are a problem. Chances are, if you’re involved with a group like this, you’re also involved in other, more serious crimes. Just this past year, I was able to help local detectives make a case against a ring of car thieves. While detectives didn’t have enough evidence at the time to book anyone on the car thefts, the same people were involved in organized retail crimes. They were stealing large quantities of ammunition and then selling the merchandise at local flea markets and gun shows to fund their car theft operation. Police were able to use the organized crime laws to bring felony charges against them, which led them to the evidence they needed to bust the car theft case wide open. Had it not been for those laws being on the books, these violent criminals may still be out on the streets.

Additionally, Louisiana has a habitual offender clause in the shoplifting law. Anyone convicted of shoplifting 3 times shall be charged with a felony on each subsequent arrest. Basically, if you are convicted 3 times of shoplifting, whether those convictions are misdemeanors or felonies, any subsequent arrest is upgraded to felony charges from the DA’s office. I’ve seen this work in action a dozen or so times throughout my time here. Just last year, we busted a guy for stealing about $200 worth of apparel. He was out on parole for aggravated battery. He had 4 other shoplifting convictions. The DA prosecuted him as a habitual offender, which revoked his parole and he went back to prison to serve the remainder of his 5 year sentence. That’s what has an impact. If a person knows that they can face actual time, you have a deterrence to shoplifting.

So maybe, retail leaders in California should shift their focus from complaining about the felony threshold, to lobbying their elected leaders to pass meaningful legislation that will actually have an impact on shoplifting. While some professional criminals will take advantage of this new law, the retail community and lawmakers should work together to pass laws that target those that are the true problem. That starts with an organized retail crime law, California.


WHAT’S THE VALUE IN LOSS PREVENTION AWARENESS TRAINING?

meetingpic.Whether you’re a small one store business, or a large chain store, loss prevention awareness training for your teams cannot only protect against criminal acts, but also make a direct and positive impact on your bottom line. There is an inherent value in awareness training that lots of managers just don’t take advantage of. The core of any successful loss prevention program is not how many shoplifters are caught, nor is it how many employees were arrested; it’s training and awareness of your store teams. We are called loss “prevention,” not loss “reaction,” right? So how do you persuade your managers to see the value?

In my experience, in order for a manager to really do something, and to buy in to anything, you have to appeal to the “what’s in it for me” mentality. (Because a job and steady paycheck just aren’t enough.) What’s the biggest complaint from your managers? What I hear most is “payroll”. They need more people and more allotted hours to get the job done right. You surely just can’t dole out payroll hours, as this is the biggest controllable expense you have. So you have to work with what you’re given; but what if what you’re given is slowly being eaten away by shrink?

Shrink has a direct impact on payroll. Take for instance, if your store lost $12,000 last month to shrink and we assume that you have an average hourly rate of about $10/Hr. That $12k you lost could’ve been sales, had you had the product in stock for the customer. That equates to about 70 payroll hours you’ve lost. That’s 3 part time workers, or 1 full time and 1 part time worker. So how do you recoup some of those hours? Awareness training.

Well, who do you train? I always start with the cashiers. This group is your last line of defense against fraudsters. So much can happen at the point of sale. You can have price-switchers, quick-change artists, box stuffers, counterfeiters, etc. A well trained cashier can quickly spot these thieves and save you thousands. Take for example, ice chests/coolers. A poorly trained cashier may never think about opening these up as they come through the line. This is a gold mine for organized criminals. How much product can you hide in a 160qt ice chest? This would be a good starting point for any training program. Every cashier should be expected to open the contents and check for any hidden product. You’d be surprised at what you’ll find.

Monitor your success. Let’s assume you start with this simple step. Each time your cashier finds hidden merchandise, you record the dollar value of the save. Maybe you even spark a little competition amongst your cashiers. At the end of the month, you (and the manager) have a solid number to show the value in that small investment you made in training. Now you can expand.

What makes a successful training program work is having fun. I had a store manager years ago that really inspired her team. She went around the store and hid little notes inside backpacks, coolers and anything else that she wanted her teams to open and look inside. Those notes said, “When found, bring to a manager”. Those cashiers were then rewarded in some way. From this program, this manager was able to make a positive financial impact of over $10,000 in what otherwise would have been stolen product.

That’s an extreme example. I have other stores that have an “item of the week”. The cashier supervisors’ partner with the department supervisors and each week, they showcase a high ticket item. One week it may be an expensive tent, and the next week a high end toothbrush. During the week, all the cashiers have an opportunity to touch the product, learn about it and understand that it’s an expensive item. This not only gives them the ability to speak to the product to our customers, but to also identify any potential price switch scenario they may encounter.

It’s hard to argue with the value a good LP training program can bring to your store. Not only can you increase your sales, but you can also positively impact your shrink and wage metrics. You also limit the exposure your store has to criminal activity, so your employees and customers can shop and work in a safer environment. If you’re not using your entire team to prevent shrink, it’s time to do so; your bottom line is depending on it.


HARDENING YOUR PERIMETER – PREVENTING A BURGLARY

eas fieldMy grandparents owned a small hardware store back in the late 1950s. Back then, when my grandpa left at 5pm, he simply locked the back door, gathered his belongings and left, locking the double glass front door behind him with nothing more than a standard lock that you’d find on any home at the time. The front of the store was nothing but glass. He had cash and at least $100k worth of merchandise on the shelves. Wouldn’t it be nice if things could go back to the way they were back then? Could you imagine if you left your store this soft nowadays? Burglaries happen, and they happen often. Over the past ten years as a Regional LP manager for my company, I’ve had it happen a total of 12 times. About once a year, or so, someone, somewhere across my region, breaks into one of my stores; or at least tries to do so. We have a lot of things that we implement to prevent this from happening, so when someone is able to breach our perimeter, it’s usually caused by human error.

Hiding in a rack

Out of the 12, six never actually tried to “break in”. They simply just stayed in the store. Closing manager task #1 is to WALK THE SALES FLOOR thoroughly before dismissing the team. Always check the hiding spots, restrooms and fitting room stalls, in addition the warehouse areas. What always struck me about these cases, is the suspect has literally nowhere to go. He’s locked into the store; and during every single case, the suspect was a trapped mouse. This of course, is due to the fire exit bars that are installed and locked once the building is no longer occupied. Most criminals think they can just grab what they want and push out of a fire exit…

Smash and grab

I’ve had two of these during my tenure. Suspect drives a vehicle through the front entrance. It never really works out in the long run though. Of these two, one made it in, but the truck was so heavily damaged, it wouldn’t move. The other didn’t get past the cement bollards in the front. I highly recommend the installation of bollards if you don’t have them. Smash and grabs are a more and more common way to burglarize small businesses. Bollards are a way to quite literally, fight back.

Walk right in

My personal 3 favorite burglaries of all times; which also led to the terminations of three separate managers. I know that closing a store has its own set of challenges and there are plenty of things that need to get done before you go home… setting the alarm and locking the door shouldn’t be the two things that you forget though. Either one, or both has happened and they have usually resulted from a scattered brained manager getting very distracted, or not doing something right on the alarm panel. One just got distracted with a personal phone call that he left the store so quickly that the front doors weren’t locked. There are criminals that check these things often. We see thieves check car door handles to see if the car is locked; well there are some that do the same to businesses.

Rappel down

If you have a skylight(s) it is important to make sure access to your roof is restricted at all times. If not, someone can get up there and steal the copper out of your AC units, or go special forces and rappel down into your store; two very funny stories that you’ll have to read in the next article.

While burglaries are a more common problem that we might think, there are several measures that you can implement to make your store less of a target for these crooks. Whether it’s installing an alarm panel, putting in a roll-down shutter down, or making sure the roof ladder isn’t left accessible and your front doors are actually locked at night. Following some pretty basic steps and using some good old fashioned common sense can help you to avoid the headache and lost money that comes from a burglary.


FOUR STORY FALL FROM GRACE

theft (12)It’s not too many industries where I can share two separate stories of a crook falling four stories after trying to steal. This is why I chose Loss Prevention as my career. It’s not the thrill of the chase, or the feeling I get when I close a big case; no, it’s the funny stories I get to tell!

I’m a Regional LP Manager for a medium sized company. I have about 30 stores across a few states. That also means I’m on the alarm call list for all 30 stores. Basically, if there’s an alarm activation, the monitoring company contacts the store managers, in order of proximity to the store. If they go down the list twice, with no answer, they try the district manager. If the DM doesn’t answer, the call goes to the regional manager (who of course never answers). If none of those folks answer the phone, I get the call. ( I always answer). You would think that it wouldn’t be too common for me to get this call. In fact, as I’m typing this I had to take a break to answer one. Most of the time, it’s false alarms and a manager needs to respond in order to reset the alarm. Sometimes, however, it’s an actual burglary.

About 4 years ago, it was a little after 1am on a Saturday night. I wasn’t quite asleep yet when I heard the company cell ringing from the next room. It’s the alarm company. I greet the caller, who knows I’m the last person on his list and he very hesitantly tells me that there’s been an incident at a store and police are requesting a key holder respond immediately. The store, luckily for me, is right down the road from my home (it’s where I office). I tell the alarm company I’ll respond, but to keep calling managers until one wakes up.

When I get to the store, I see fire, police and EMS at the rear. I get out just as an ambulance pulls away. After a few minutes of searching, I locate the officer in charge of the scene. “You’re going to love this one!” he says with a smirk.

A Darwin award candidate was able to gain access to our roof. Turns out, there was some roof repairs made earlier in the week, and a manger never secured the ladder. This guy climbs up with the idea of stealing the copper wiring out of our HVAC units. Great idea on paper… What he didn’t consider was the near-life ending shock that would result from that attempt. A shock so powerful that it threw him out of his shoes and off the side of the building. He was lucky to survive.

Same scenario, but different store. Due to a manager’s failure to secure the roof ladder after some repairs, a genius had the bright idea to rappel down into the store from the skylight. I would assume that he watched some James Bond movies before trying this. Big difference here was that this young fellow lacked the upper body strength of Mr. Bond.

After scaling the roof, he smashed through the skylight with a hammer. Very crudely, he tied one end of a long rope to an AC unit and threw it down the skylight. He did so right in front of a camera dome as luck would have it… Our cat burglar then begins to scale down the rope by hand; only problem is that he isn’t quite strong enough to support his own weight. He falls. About 4 stories down and the camera captured everything. When he hit the ground, he literally bounces. There’s no movement for a good 5 minutes. Dazed and confused he eventually comes to his feet, only to realize that he has no way out. His plan was to steal several high end items and then climb back up the rope. Needless to say, that didn’t happen. He spent the next several months behind bars; and that was after spending a few weeks in the hospital for a fractured skull and broken femur.