Using Social Media To Capture a Shoplifter

law-3Using Facebook, their own websites and other social media outlets, many retailers have for years posted  pictures of shoplifters on line in hopes of catching the shoplifter.  Posting images and descriptions of suspected shoplifters can be helpful in apprehending them, but it can also be legally harmful to you and to the business if you don’t know the laws in your state regarding shoplifting laws, and you post the wrong images and descriptions of the suspected shoplifter. If your store has an LP program or department, you need to check with them before any pictures are posted on social media.   And do you have insurance that will cover you in a potential law suit? Are the shoplifters juveniles? From the time you apprehend a shoplifter till the time you charge them with shoplifting, there are rules you must follow.  Check the laws in your state, a lawyer, or the legal department in your store before posting any images on line.

For more about this and other stories, follow the links below.


Local business uses Facebook to catch shoplifting suspect

A small business in Olive Branch is fighting back against shoplifters by using social media.

If the Pink Coconut Boutique catches you stealing, they will post you picture on Facebook. It’s a tactic they’ve always used, and it seems to be working well.

Store manager Debbie Ham recently posted a picture of an alleged shoplifter on the businesses page. She called for the 1.1 million Facebook followers to help identify the suspect.

And in less than 24 hours, 25-year-old Christian Tatum was identified.

“The fans were very upset (because) we do keep our prices down at the Pink Coconut,” Ham told FOX13.

This is not the first time the store has done it. They use the practice to help keep prices low.

Police would not comment on the matter. They only said it was the Facebook post that led to Tatum being identified.

“We do have 30 cameras in our store that we are very quick (to use). If there is an incident, we take our camera and review our video and burn a CD and we also post it to social media,” Ham said.

With millions of Facebook fans, the post led the Pink Coconut getting swamped with people reporting the accused criminal.


Shoplifting Laws by State

Alabama Shoplifting Laws

Detention and arrest of person suspected of larceny of goods held for sale.

(a) A peace officer, a merchant or a merchant’s employee who has probable cause for believing that goods held for sale by the merchant have been unlawfully taken by a person and that he can recover them by taking the person into custody may, for the purpose of attempting to effect such recovery, take the person into custody and detain him in a reasonable manner for a reasonable length of time. Such taking into custody and detention by a peace officer, merchant or merchant’s employee shall not render such police officer, merchant or merchant’s employee criminally or civilly liable for false arrest, false imprisonment or unlawful detention.

(b) Any peace officer may arrest without warrant any person he has probable cause for believing has committed larceny in retail or wholesale establishments.


Kohl’s shoplifters identified after public’s response to released photos

D’IBERVILLE — A surveillance picture released to the media has helped lead to the identity of two women accused of shoplifting and assaulting a Kohl’s employee, police said.

Police obtained arrest warrants for Michelle Quin and Tykeshia Barnes, both 18, and released their names Monday.

Deputy Police Chief Clay Jones said a third woman who appeared in the surveillance picture was not arrested.

Quin and Barnes each face charges of shoplifting and simple assault.

Police said the store on Promenade Parkway had reported the women stole merchandise Jan. 8 and said two of the them assaulted a loss-prevention officer who tried to get them to return inside the store.


It Doesn’t Take A Truck Load

 

Bottle Locks-5 , Liquor Bottle Security-2  , Alpha Security-1
It Doesn’t Take  A Truck Load
When we interview an employee suspected of internal theft, we generally use the same approach.  We sit down with them and tell them who we are and what we do.  We explain the different types of theft we investigate, and then we ask them to tell us about how they have caused losses to our company.  If they try to shut down and not tell us the information we have come to gather, we try to minimize their activities.  We tell them we know they didn’t steal a truck load, if the case is about merchandise theft.  That will usually lighten the mood enough to help get the confession started.  The fact is it doesn’t take a truck load if you sell alcohol.  If you are lacking in liquor bottle security, it could take just a few bottles.  Without bottle locks on your inventory, it could be just a matter of time before top shelf spirits start disappearing.  
One guy got away with several bottles from a few different places.  First he went to a specialty wine dealer and under the guise of planning a big wedding event, was able to get his hands on some very old and very sought after bottles.  When the sales person got called away for a moment, the thief made his escape.  The diversion was actually a ploy caused by the driver of his getaway vehicle.  Sadly, the poor sales guy had no clue that the man left with the stolen products until it was way too late.  Had this dealer been utilizing bottle locks, the devices would have alerted the staff as soon as the man got too close to the exit door.  The alarm would have sounded and they could have at least attempted to detain the man or get identifying information on the vehicle.  A man fitting the same description was reported for a theft at a high end liquor store a month later.  He walked in and browsed around the most expensive section of the store.  An employee stayed with him, and discussed the brands and bottles he was interested in.  At some point she got called away from the man, and like the last incident, he made his move.  He concealed a bottle under his shirt this time, but when he turned around, the employee had returned.  She accused him of stealing, but he raised his arms in an effort to show he had nothing.  She still suspected him, but could do nothing because she had not actually seen the theft.  Again, if bottle locks were being employed in this store, as soon as he approached the door the alarm would sound and confirm her suspicions.  At that point she could detain him and call the authorities.  Oh, and although this man has been identified and warrants issued for his arrest, he is still on the loose.
Bottle locks, by Alpha security, are the ultimate answer to theft of wine and spirits.  There have been instances where someone has actually made off with a truck load from a warehouse.  Those instances are rare and major exceptions.  The reality is that most times, when wine and liquor are targeted for theft, it is high end brands and bottles produced in specific years.  It could be anyone, even the next person to walk through your door, that plans to wipe you out.  They come in and feed you a good story, and you give them access to your best line of products.  With no liquor bottle security in place, you are gambling with your valuable inventory.  Protect your profit margin and see what bottle locks can do for your business’ peace of mind.
For more information on what bottle locks can do for you, contact us or call 1.770.426.0547

When we interview an employee suspected of internal theft, we generally use the same approach. We sit down with them and tell them who we are and what we do. We explain the different types of theft we investigate, and then we ask them to tell us about how they have caused losses to our company. If they try to shut down and not tell us the information we have come to gather, we try to minimize their activities. We tell them we know they didn’t steal a truck load, if the case is about merchandise theft. That will usually lighten the mood enough to help get the confession started. The fact is it doesn’t take a truck load if you sell alcohol. If you are lacking in liquor bottle security, it could take just a few bottles. Without bottle locks on your inventory, it could be just a matter of time before top shelf spirits start disappearing.  

One guy got away with several bottles from a few different places. First he went to a specialty wine dealer and under the guise of planning a big wedding event, was able to get his hands on some very old and very sought after bottles. When the sales person got called away for a moment, the thief made his escape. The diversion was actually a ploy caused by the driver of his getaway vehicle. Sadly, the poor sales guy had no clue that the man left with the stolen products until it was way too late. Had this dealer been utilizing bottle locks, the devices would have alerted the staff as soon as the man got too close to the exit door. The alarm would have sounded and they could have at least attempted to detain the man or get identifying information on the vehicle. A man fitting the same description was reported for a theft at a high end liquor store a month later. He walked in and browsed around the most expensive section of the store. An employee stayed with him, and discussed the brands and bottles he was interested in. At some point she got called away from the man, and like the last incident, he made his move. He concealed a bottle under his shirt this time, but when he turned around, the employee had returned.  She accused him of stealing, but he raised his arms in an effort to show he had nothing. She still suspected him, but could do nothing because she had not actually seen the theft. Again, if bottle locks were being employed in this store, as soon as he approached the door the alarm would sound and confirm her suspicions. At that point she could detain him and call the authorities. Oh, and although this man has been identified and warrants issued for his arrest, he is still on the loose.

Bottle locks, by Alpha security, are the ultimate answer to theft of wine and spirits. There have been instances where someone has actually made off with a truck load from a warehouse. Those instances are rare and major exceptions. The reality is that most times, when wine and liquor are targeted for theft, it is high end brands and bottles produced in specific years. It could be anyone, even the next person to walk through your door, that plans to wipe you out. They come in and feed you a good story, and you give them access to your best line of products. With no liquor bottle security in place, you are gambling with your valuable inventory.  Protect your profit margin and see what bottle locks can do for your business’ peace of mind.

For more information on what bottle locks can do for you, contact us or call 1.770.426.0547

 

 

Using Employee Engagement To Prevent Shoplifting

shoplifting5

There is no question that employee happiness in the workplace can be an asset to your company.  Happy employees that are valued can give a business the edge they need to make their business a success. Happy employees are less likely to steal from you, and are less likely to call off regularly.  Having employees that feel appreciated can be an advantage to your retail business, and a tool to prevent shoplifting.

For more about shoplifting, follow the links below.


Retailers Experience Success Due to Employee Engagement

Expert advice on how retailers can craft customized services in order to strengthen financial performance through greater quality of management and employee engagement.

Management consultant Oliver “O. Lee” Mincey, who focuses on employee engagement and the attributes of great management, has nearly 25 years of training and leadership development experience. He has developed training and learning programs positively impacting well over 40,000 people for clients and previous employers including Six Flags, Disney, Universal Studios and House of Blues.

Founded in 2009, Oliver Mincey Co. designs strategies to help clients solve their most complex and interesting leadership and employee engagement challenges. Engagement helps reduce costs associated with poor employee retention, relations and morale. Its core values are: Do what is right, always; take ownership and get it done; inspire passion for people; focus on outcomes; fuel growth and innovation for both us and our clients; and embrace good cheer.

Mincey shared five tips for great management and his secrets of employee engagement.  A great manager, he said:


Online crime system blitz on retail theft

A new cloud-based crime reporting system could prevent up to $2 million of retail thefts every day.

Police have teamed up with Auckland-based company Auror who developed software that streamlines crime reporting processes.

The software will be rolled out nationally after successful trials in Counties Manukau and Canterbury.

The software enables retailers to complete incident reports and provide relevant information to police about thefts including shoplifting and petrol drive-offs, and other incidents.

The information can be shared between retailers to prevent further offending.

A Police National Headquarters spokeswoman said all information shared through the Auror portal was automatically forwarded to the police crime reporting line.


SeeTec Cayuga BVI Retail Combines Article Surveillance With Video Analytics For Retail Security

If you believe recent surveys to be true, commercial damage in Germany caused by retail shrinkage accounts for about 3.8 billion Euro per year – this is one per cent of the total turnover of this industry. More than half of this is caused by shoplifting. Another 40 % of the total amount can be related in equal terms to employees and suppliers.

The retail industry’s answer to this enormous volume of damage is obvious: prevention and investigation by combining traditional article surveillance and intelligent video technology. Video-based systems do not only reduce retail shrinkage. They can also be used to better understand customers and their buying behaviorand to optimize the sales approach. SeeTec Cayuga BVI Retail provides solutions for both requirements.

Challenges Faced By Retail Business

Highstreet retail businesses don’t have an easy time: Online trading provides maximum price transparency and therefore puts enormous pressure on the margins through a plain cost structure and 24/7 opening hours.


Let’s Make 2016 a More Profitable Year

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Let’s make 2016 a more profitable year by stopping losses before they occur. Think of it, as a retailer you run your operation, purchase and then sell the products you offer and try to hold your expenses down. But when you have employees that cause inventory theft, cash theft or any other loss it comes right off your bottom line and out of your pocket. The key is to keep theft from occurring before it happens!

Do you really know who is working for you? It is inexpensive and easy to find out. You should screen EVERY person you hire. Even after 20 years of running pre-employment background checks on people for our clients we are still amazed and what we see. It is not unusual to see drunk driving, theft, assault, shoplifting and even some very violent criminal records. Do you really want people like that working for you? That is like pointing a gun at yourself and hoping it is not loaded. People who are not responsible in life are not going to become magically better because they work for you.

Most states allow a statewide criminal records check. If not then we look in the counties they have lived in.

Another check that should be run is a credit history. This can be done on people that will be handling your cash and other assets. My wife was once the Branch Manager for a large chain of banks. The banks policy was to look at the credit history of the people that they were considering for employment. Their thought process was “If you cannot handle your own money why would we want you to handle the banks or the customers?”

Another check should be to verify that they are not on a sex offender list. Imagine this. You hire someone. They sexually assault a customer or another employee. Even if it is simply alleged and then investigation shows they are on a list. Your liability just skyrocketed.

In the past we could simply say we did not know that they were a sexual predator, criminal, thief…. But that is not the case anymore. The courts have leaned towards the position that it is easy and inexpensive to screen someone so if you do not you may be left in a terrible position both criminally and civilly.

So attack loss in 2016 up front. Get your employees background checked, screen any new employees and then follow up with an annual check. It may just make your year more profitable and one with less headaches.


CHRISTMAS EVE CHALLENGE

shoplifting6I thought I’d take a lighter note and share some post-holiday humor. It was quite an eventful end of December for me and my team. We definitely had our share of idiot shoplifters. A few stood out that really deserved to be on the highlight reel. I hope you enjoy these as much as I did!

Every year, I make it a point to work extra hard to catch a thief on Christmas Eve. Some people call me cold, but why should I pay for gifts for someone that doesn’t want to work? They are, in fact, robbing me of my bonus! So I found myself working Christmas Eve with my top agent, at our highest shrink store. I was, in fact, stacking the deck. About noon-ish, I notice a guy practically running through the store with a shopping cart. Not too odd, given that most people are picking up last minute gifts. I watched as he loaded three motorized scooters into his cart and dashed over to the shoes. There, he asked an employee where this year’s hottest shoes were. Once shown, he threw 4 pairs in the buggy and headed to the apparel section. I stopped watching at this point and made my way around the store. As luck would have it, we intersected paths and my suspect raced down a secluded aisle. He emerged from the next aisle, as I was standing there. He rushed passed me and I noticed that his shoes were now concealed in shopping bags and he was headed to the doors. I called my agent and by the time he answered, my guy was out the door! I love a good push out.

We catch up to him under the patio and he ditches the basket and breaks out running through the parking lot. We break off and relay his direction of flight to local law enforcement. To my amazement he stops running and ducks into retailer next door. Police arrive and we both enter the store to identify him. It didn’t take long for us to find the guy, standing in the magazine section, pretending to read an upside down edition of the Times, sweating profusely, and practically wheezing.  He then tried to run from the police. Seriously, I have no idea where he got the energy… On his second run, he was (un) lucky enough to knock an officer to the ground. That officer was in no mood to run; Hunter was, though. That Belgian Malinois broke out of the patrol car faster than American Pharoah at Belmont Stakes. It was awesome. I’m also 10/10 on throwing a thief in jail on Christmas Eve. In case you were keeping score.

FISCAL INVENTORIES FROM AN LP POINT OF VIEW

theft (11)With January the last month fiscal month for plenty of retailers, we can all look forward to *drum roll* INVENTORIES!! Wait, am I the only one excited to count millions of pieces of merchandise in a single night? I’ve always been the odd-ball in my department I guess. Inventory is a great way to start a new fiscal year off. Clean inventory counts, accurate pricing and getting back in stock is the key to making sales in the 1st quarter. Remember, customer service starts with being in stock!

I am responsible for nearly 30 stores, so it’s practically impossible for me to get out each store’s annual inventory, however I do manage to see a few. I’ve also built up quite a few pointers, from an LP perspective that is aimed at helping managers and making the counting process that much easier. As my Christmas gift to you, I’ll share my top 5 best practices.

Do you have basedecks?

Those are the bottom shelves of your gondolas. They make great hiding spots for employees to stash product. About one week prior to inventory night, it would be a wise idea to assign someone to go aisle by aisle, lifting up every single basedeck in the store. I normally find the equivalent to 5-7 shopping baskets of product hidden underneath. This equates to thousands of dollars that would have otherwise been written off as shrink.

What about warehouses, common areas and offices?

I find these ripe with stashed product and it drives me up the wall. Again, look in all areas that are common “hiding places” to pull all of that product out so it can either be sold… or counted.

You don’t have time to look for SKUs on inventory night!

This one is aimed at soft goods and apparel mainly. I’ve seen stores write off hundreds of apparel items because a sku could not be located 13 hours into the count. Go rack to rack, at least a few days prior and make sure everything is tagged with a scannable bar-code. Trust me, this will save you time, energy and money on inventory night.

Do you have storage containers?

You would not believe how many times I’ve seen stores post losses of $10k+ on inventory night, only to realize 3 days later that they failed to scan an entire storage trailer of product x. Don’t be this store. I find that pre-counting these areas is much more effective than counting on inventory night. Just don’t forget about them!

Don’t let just any associate scan/count!

This is for you retailers out there that scan your own inventory and who don’t rely on an outside agency. I see it year, after year. Managers try to get as many people scheduled to work that night, and now your trusting some of your worst employees with your greatest financial investment (your inventory). Choose quality over quantity. Please, believe me when I say this; 1 person can completely ruin an inventory. One lazy employee who is 1 tardy away from being terminated does not care one bit about your shrink and how it affects the store’s bottom line, or your pockets. I beg you, please only let those that have a vested interest in your store conduct your inventory. I’ve seen cases where one employee had single-handedly scanned an entire stock of baseball bats as one single sku. This mistake wasn’t caught until replenishment on every single bat started hitting the stores. It was a complete disaster. Don’t let this happen to you!

I hope you all had a safe and enjoyable New Years. I hope 2016 is profitable, prosperous and full of (good) surprises. I hope your 2015 inventory is just the same.


COMBATTING RETURN FRAUD WITH CUSTOMER SERVICE

theft (13)I’m seeing a huge spike in return fraud, so I’m betting you are too. For my particular stores, it is a huge problem. I will venture to say that it is the biggest and most financially impactful fraud scheme that is affecting my stores; and it’s only getting bigger. I’m fortunate enough to have a small team within our LP department that do nothing but review returns data. When they see something that is indicative of fraud, we actually cancel the store credits unless proof of purchase can be verified. We are poised to break 5 million dollars in suspended store credits this year. Insane.

My company only operates a little over two hundred stores, so that number is quite high. That is 5 million dollars in external theft that we recovered. I have my own theories on why this is a growing problem and a few solutions that any retailer can adopt to help limit your exposure to this madness. Would you believe me if I told you that most return fraud can be prevented with a simple “hello”?

Customer service is the most proven and effective way at deterring criminal activity in your store. A simple greeting, acknowledgment and/or engaged employees can, and will stop most would-be thieves. If your employees are engaging with all of your customers, this will prevent the theft from ever happening. If there is no theft of product, then there can be no refund of stolen goods. See where I’m going with this?

Every store that I visit and audit that I conduct, it seems as if I’m noting some challenges in the customer service department. Do you really think that your product is that great and your prices that low, that the customer absolutely must purchase their item at your store? If you think this, then I hate to be the one to tell you this, but you’re wrong. Customer’s come to your stores for more than just an item; they want to feel as if they are appreciated. It’s your job to make that happen. Likewise, by providing exceptional service, you are not only increasing your sales, you are reducing shrink.

Here’s a case study to help drive home my point:

Susie G is a thief. She’s only hooked on heroin and needs a daily fix. She’s unemployed so she resorts to stealing to fuel her drug addiction. She’s learned from some of her buddies that “Store X” doesn’t have strong controls and it’s super easy to steal from them. Even better, you can come back later and return the stolen merchandise and they’ll give you a gift card. (How nice!) She learns that she can easily sell that gift card for quick cash in the parking lot, or at a local pawn shop. Thus, a small criminal enterprise is born. Susie then tells all of her heroin addicted brethren and before long, groups of 5 and 6 are targeting your store and committing return fraud on a daily basis.

Why did Susie and her friends find it so easy to steal from you and not the store down the road?

I’m not going to put an answer here. I want you, managers and owners to stop for 10 minutes and really think about this question. What can you do to prevent this in your store? Can you up your customer service game? The answers may surprise you.


Shoplifting Prevention

 

shoplifting4The holidays are over and looking at your sales, revenue, expenses, profits and inventory, you are probably realizing you had a good year, or a year where inventory has disappeared and don’t know where it went.  If the strategy to prevent shrinkage in your store hasn’t workout, have you looked into the reason why? Is employee theft a problem you have overlooked? Looking at your data carefully, you can analyze and probably pin point a few problem areas that are not being addressed, and then you can probably find a solution to the problem or at the least address the problem before it gets out of hand.

For more about this topic follow these links below.


Are Retailers Selling Shoplifting Tools?

Boosters are savvy in their methodology of offending. They often find creative ways in which to conceal property when shoplifting—in their clothing, via a special “booster bag,” etc. However, occasionally they capitalize on resources provided by the very location they intend to victimize.

While shopping in a nationally known chain drug store, I found an inexpensive, insulated six-can cooler bag, which appeared to have an aluminum lining, sitting on an aisle shelf out of view of the customer service area. When I saw this, I found it to be an aluminum-lined potential booster bag, the use of which is a felony in many states. This sparked my interest; is it possible that retail locations unknowingly stock booster supplies?

I purchased the cooler bag and went to one of my corporate retail colleagues to test the bag with two different types of electronic article surveillance (EAS) tags; the classic hard tags and UPC-style sticker tags. After a series of tests, I noted the following results:

• Effective in disrupting the UPC-style EAS stickers. I would have to hold the bag flush against the tower for the alarm system to activate.


Police holiday operations see some success

INCREASED PATROLS, SPECIAL DETAILS CURB CRIME

Local police efforts to deter holiday crime saw some positive results.

The Lemoore Police Department conducted a number of special details to prevent holiday crimes and educate citizens to defend themselves.

Cmdr. Maggie Ochoa said police set up informational booths where officers and civilian staff answered questions from citizens and distributed educational handouts about drugs and gangs.

Officers also conducted 39 random checks on registered sex offenders in the Lemoore city limits.

Eight of those offenders were found to be out of compliance or in violation of their registration requirements.

Ochoa said plain-clothed police officers also patrolled areas where there had been reports of thefts, suspected drug use and gang activity.


Common shoplifting techniques

Hiding the Merchandise

Favorite Shoplifter DevicesAnchor

A large open bag is a common shoplifter tool. It is placed at the thief’s feet, and objects are casually dropped into it. Be on the lookout for the “bad bag” — a paper bag that is dirty and wrinkled. Also keep an eye out for shopping bags that are not from local stores. Preventing this is why many stores staple bags shut. Other stores require customers to leave their bags by the front door when they come in.Anchor
Women sometimes use purses to hide stolen items. There is little you can do to stop women from carrying purses and handbags. The best prevention in these cases is to watch the customers very carefully.Anchor
The baby carriage or stroller is a great tool for shoplifters. There are always blankets, toys, and other things in strollers (including the baby) that merchandise can be hidden under. Some thieves have even built false bottoms in baby carriages.

Shoplifting Prevention and Tips

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The security of your store during the holiday season is often tested to the limits by the quantity of customers and employees that enter your store daily.  Preventing employee theft and shoplifting during this time of year is not something you expect to accomplish 100% of the time, but if you have preventive measures and procedures in place, you can minimize your loses and keep your employees and customers safe.  If you need more tips  or information about this topic, follow the links below to read more.


Business Owner’s Rights for Shoplifters

Shoplifting is a major expense for many businesses. A retailer suffers a loss from the unpaid merchandise, and it has the added expense of surveillance equipment and personnel. Each state enacts its own shoplifting laws that should be read by the prudent business owner. While an employee may be justifiably angry when he witnesses a crime in progress, he must follow the store policy or face the possibility of the thief suing him and the store for a violation of his civil rights.

Surveillance

Most consumers realize that the majority of stores have security cameras installed inside and outside the building. In addition, loss prevention specialists walk the aisles looking for suspicious activity and responding to alerts from the monitors. What people may not realize is that the insides of dressing rooms are under surveillance in at least one major department store. On July 21, 2011 Channel 10 News in Tampa Bay, Florida, reported that Macy’s flips the doors to dressing rooms so the slats face downward. This allows anyone — or any camera — outside the room to see in, although that’s not obvious to the customer inside the room trying on clothes.


SHOPLIFTERS STEAL AN AVERAGE OF $134 EACH TIME

November and December are peak months for shoplifting. Not really a surprise. Shoplifting increases 10 percent or more during the holidays, according to security companies.

Retailers are getting better at preventing shoplifting and recovering some of their merchandise, but the losses are still staggering. The average value of items stolen per case is $134.

Over $10 billion in merchandise is lost annually, according to University of Florida research of the nation’s largest retailers, and just $159 million in stolen merchandise was recovered in 2014. Another $82 million was recovered when the shoplifter got away.

Nearly 1.2 million shoplifters were caught in 2014, an increase in apprehensions of 7.4 percent over the previous year, according to the annual retail theft survey by Jack Hayes International, a loss prevention consulting firm. The survey included 25 large retailers with over $700 billion in sales and 23,250 stores.


10 Tips to Prevent Shoplifting

Shrinkage, or retail theft, can have a serious impact on your bottom line. The National Association for Shoplifting Prevention says more than $35 million worth of goods are stolen from retailers every day. And while all businesses are susceptible to shoplifting, some — like clothing, book and jewelry sellers — are more so.

While teaching your staff to spot and handle shoplifters properly is a crucial deterrent, you can also implement store design tactics to help prevent stealing. Here are 10 of the best ways your retail small business can deter shoplifters today:

  1. Maximize Visibility: Keeping an eye on merchandise is the first step in loss prevention. Place shorter displays close to the register and taller displays near the perimeter of the store so all merchandise is completely visible from your perch. Use mirrors to eliminate any blind spots, and be sure to keep your store neat and tidy, so employees can tell at a glance if something is missing or out of place.

Employee Theft

theft (2)Shoplifting costs the retail industry million of dollars daily.   The harm done to the businesses and the economy in general is socially and economically harmful, but employee theft hurts the company’s culture, damages trust between owners and employees, and financially are responsible for billions of dollars that companies lose due to this horrible crime.  For more about this topic follow the links below.


A New Employee Theft Study

An Analysis of Employee Theft at a Specialty Retailer.

When I was a doctoral graduate student at the University of Minnesota during the late 1970s, I began conducting research on employee theft. At the time this was an area of criminology that was virtually unexplored. I found that it was very hard to study this subject then, since few retailers were willing to let a social scientist have full access to the records on this subject. Over forty years later, the scholarly literature on dishonesty in the workplace is still understudied and poorly understood despite the best efforts of a handful of researchers.

As such, I am always on the lookout for new and cutting-edge research on this topic. This month I wish to share the results of a quality employee theft study that was recently published as a doctoral dissertation. The author is Dana N. Baxter. She completed her research while studying under Dr. Dennis Giever at Indiana University of Pennsylvania. She finished her dissertation this past spring and graduated in May. She is presently an assistant professor at Davis and Elkins College in West Virginia.


A Snapshot of Employee Theft in the US

The majority of employee thefts are occurring in organizations with 500 employees or less. The sizes and types of thefts vary by industry, but smaller organizations across the spectrum exhibited high incidences of embezzlement overall.

The unfortunate reality of employee theft is every organization is at risk.

When we looked at the totality of federal actions involving employee theft over the calendar year, nearly 72% involved organizations with fewer than 500 employees. Within that data set, we found that four of every five victim organizations had fewer than 100 employees; more than half had fewer than 25 employees. Is there a connection between the size of an organization and the size of the loss? Our research suggests that there may be. While some of the largest losses occurred in organizations with fewer than 50 employees, in the aggregate, we note the following:


U.S. retail workers are No. 1…in employee theft

Light-fingered employees cost American stores (and consumers) more than shoplifters do.

It’s almost Groundhog Day, but for retailers, the holiday season is finally winding down.

“The four months from October through January are when stores see not just their biggest sales volume of the year, but also the most returns and exchanges,” says Ernie Deyle, a 30-year veteran of the retail loss-prevention wars who leads the business consulting practice at London-based data analytics firm Sysrepublic. “Unfortunately, the same four months account for about half of all annual shrinkage.”

That shrinkage, made up of missing goods from shoplifting and other causes, costs U.S. retailers about $42 billion a year, according to the latest Global Retail Theft Barometer, an annual industry study led by Deyle and inventory management firm Checkpoint Systems.

 Shoppers pay the price for such theft. The cost of mysteriously vanishing merchandise comes to $403 annually per U.S. household.

Of course, retailers everywhere deal with shrinkage, but there is one big difference between the U.S. and the rest of the world: Globally, dishonest employees are behind about 28% of inventory losses, while shoplifters account for a markedly higher 39%. Not so stateside, the study says, where employee theft accounts for 43% of lost revenue. That’s about $18 billion, or $2.3 billion more than the cost of five-finger discounts taken by customers.