Localize Your Loss Prevention Efforts

theft (7)“Think globally, act locally” is a saying associated with the Green Movement.  It encourages people to be aware of the environmental needs of the whole planet, while taking positive action in their own communities to promote its health.  Over the years the idea, and the phrase, has been co-opted to discuss other issues.

One of these other issues is the problem of loss prevention.  It’s a national problem that can only be solved on a local level.  It’s becoming clearer to law enforcement and loss prevention specialists that while broad, generalized recommendations have validity, they’re only the place to start.  True prevention success depends on how they’re applied on a city by city, store by store basis.

Here are some things to think about when assessing the needs of your particular store and its loss prevention requirements.

High-risk goods – What are they?  Where are they displayed vs where they should be for tighter security?  Who should be responsible for monitoring them and how should they be tracked?  What are their margins and what’s the ROI (return on investment) to protect them?

Thief profile – Who’s stealing from you?  How much of your problem is internal (employees) vs external (shoplifters)?  Does your merchandise attract petty thieves or professional ones, and how should you deal with the different types?

Risk tolerance – How much risk can you tolerate financially, systemically and personally?  Where are you comfortable putting your efforts and money (i.e., guards, staff training and hiring practices, technology/equipment, aggressive prosecution)?

Community resources – How involved and interested is your local police department in the problem?  What help and resources do they provide?  What community resources can you draw on (Chamber of Commerce, merchant organizations, neighborhood block watch, Better Business Bureau)?

Store layout – Do you know your store’s blind spots?  How can they be covered?  Do goods disappear from one area more than another?  When was the last time you really evaluated the lay out for security holes?  Do you need someone with fresh eyes to look it over?

There are a lot of good loss prevention ideas and recommendations available.  But, they’ll work better if you adapt them to the specific needs of the store, its customer base and merchandise.  They’ll also be more effective if you combine them with the community’s resources, where your combined local efforts just might impact the global good. 


Nicole Abbott is a professional writer who’s had over 200 articles published.  She’s a business consultant and former psycho-therapist with over 20 years of experience in mental health, business and addiction.  She’s a coach, lecturer, trainer and facilitator.  She has conducted over 200 workshops, trainings, presentations, seminars and college classes. 

LP Personnel And Safety

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The billions of dollars the retail industry loses every year due to shoplifting and employee theft have not decreased, but rather will likely continue to increase every year.  Deaths due to shoplifting are not rare anymore.  News about managers and employees getting shot while trying to stop a shoplifter is commonplace now.  Training your LP staff to follow strict regulations when approaching a shoplifter should be a top priority for your business.

Read more about this topic by following the links below.


To stop a thief: Shoplifting is a daily battle for retailers

 

On any given day, more than $35 million worth of merchandise is stolen from retail stores across the country by shoplifters – amateurs and professionals alike – who steal clothing, jewelry, electronics and a host of other items, including food.

Some sneak quickly and quietly with the merchandise, others make bold getaway attempts.

In Tupelo, the retail and financial hub of Northeast Mississippi, the Tupelo Police Department gets hundreds of reports each year.

In 2014, TPD took 483 reports related to shoplifting, according to TPD Public Information Officer Chuck McDougald. Last year, that number fell to 260. So far this year, the department has taken 162 calls.

“Higher shopping volume days correspond to more shoplifting calls,” he said. “Those include weekends and holidays.”

As for the timing of when shoplifters are busiest, apparently they’re not early risers.


RETAIL INVENTORY SHRINKAGE INCREASED TO $45.2 BILLION IN 2015

The 2016 National Retail Security Survey, conducted in collaboration by the National Retail Federation and the University of Florida, reveals that retailers’ inventory shrink averaged 1.38 percent of retail sales, or $45.2 billion in 2015, up by $1.2 billion from 2014.

According to the report, 47 percent of retailers surveyed reported increases in overall inventory shrink in 2015, with shoplifting accounting for the greatest cause with an average loss of $377 per incident (39 percent), up nearly $60 from 2014.

Robberies continue to be a growing expense for retailers, costing an average of $8,180.17, up from $2,465. The rise in robberies in 2015 was driven by an increase in jewelry stores reporting extremely high average losses.

“With a constantly evolving retail landscape, loss prevention becomes more complex every day,” said NRF Vice President of Loss Prevention Bob Moraca. “LP professionals have been working diligently to find advancements in technology aimed at deterring crime in our industry, sometimes even before it happens – but as our techniques get more sophisticated, so too do the criminals.”


Shoplifting: Retail’s $45 Billion Problem

Retailers are struggling to keep tabs on shoplifters who are increasingly becoming their top source of loss, averaging $377 per incidence, up $60 from the year before.

At 39 percent, shoplifting was found to be the biggest contributor among factors that led to overall inventory shrinkage in 2015 causing a $45.2 billion loss across the United States, according to NRF’s 2016 National Retail Security survey. The new numbers reflect a $1.2 billion increase in losses from 2014.

The inventory shrink averaged 1.38 percent of retail sales and saw 47 percent of retailers reporting losses in 2015.

“With a constantly evolving retail landscape, loss prevention becomes more complex every day,” said NRF Vice President of Loss Prevention Bob Moraca. “LP professionals have been working diligently to find advancements in technology aimed at deterring crime in our industry, sometimes even before it happens – but as our techniques get more sophisticated, so too do the criminals.”

Another factor adding to inventory shrinkage was a rise in robberies that exclusively targeted jewelry stores. The average loss reported by robbed stores increased from $2,465 per incidence in 2014 to $8,180.17 last year.

“Loss prevention professionals continue to do an exceptional job at locating the issues and finding solutions to prevent additional loss in their retail stores,” said Dr. Richard Hollinger, University of Florida criminology professor and lead author of the NRSS. “It is important for retailers to continue building relationships with law enforcement and leverage new technologies that can further provide protection to their assets, customers and employees.”


 

Fighting Shoplifting In Your Store

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Prevention is one of the most important aspects of  loss prevention.  Trained personnel with the ability to respond effectively when a crisis arises, can save lives and money to the retail store. CCTV while providing a great help to loss prevention personnel, and being used by most retailers, is often viewed as dated technology that even when used is not used properly.  Trained personnel on the floor can be a powerful prevention “tool” for the loss prevention team, while providing a deterrent to the possible shoplifter entering your store.

For more about this and other topics, follow the links below.


LP101: Commitment to Loss Prevention Training & Development

As contradictory as it might sound, the stability of our loss prevention program is largely dependent on our ability to react and respond to change; and that begins with our people. The evolution of a successful and productive team is an ongoing process. Every member of our team has both personal and professional objectives and agendas, all of which will impact their approaches, their performance, their outlook and their potential.

Most managers understand the importance of getting the right players on their team, and putting those players in the right roles. We attempt to hire talented individuals, place them in positions where we feel they can be most successful, and provide them with the appropriate loss prevention training to meet the needs and expectations of the job.

Establishing and maintaining the expertise necessary to perform our required function demands that we develop the knowledge, skills, proficiencies and abilities of our team. Strong loss prevention training practices help build success. We train to cover the bases—the rules and guidelines, the fundamental competencies of the job, the essential ground rules that help to make people better at the position that they are in.


IN LOSS PREVENTION, DATA — AND YOUR GUT — IS KEY FOR DECISION MAKING

Have you ever experienced a nagging feeling before you’re about to finally make a big decision? You’ve weighed all the data, you’ve considered every angle, but something is keeping you from moving forward. Rather than ignore that nagging feeling and forge ahead, Shelley Row says we need to get to the bottom of it.

Row, an author and expert on executive decision-making, addressed a group of loss prevention professionals gathered for the NRF PROTECT Loss Prevention Conference and Expo — a group that faces difficult decisions on a daily basis, be it combating shrink, performing interrogations, investigating organized retail crime rings or responding to active shooter situations. In researching and interviewing executives about their decision-making process, Row related what she heard to neuroscience and the mechanics of how we use different parts of our brain to make different kinds of decisions.


Loss Prevention: Research Findings from Professor Martin Gill

I recently led a study looking at the future of loss prevention.

Supported by Marks and Spencer but involving representatives from loss prevention in leading retailers, the study posed questions on the scope of loss prevention work; how budgets are set and influenced and how expenditure and on going work is justified; and the perceived effectiveness of a different measures used to mitigate loss. A full copy of the report is available here.

What did the study find?

Sometimes technology is presented as an unqualified good, but this is to oversimplify the position. Sure, it offers real opportunities to better understand threats and therefore to improve the response.

But getting the right technology is tricky. There is a lot out there and determining what is best is one problem, and things change quickly; it can be difficult to keep up.

And offenders use technology too, and rather effectively, committing offences from afar. These people can be difficult to detect and even more difficult to prosecute.


 

Motivated Employees are Vigilant Employees

meetingpic.If you’re in retail management, and if you’ve been paying attention, you know your employees are the first line of defense against both internal and external fraud.  Employees who are satisfied with their jobs are much more likely to care about co-worker and customer theft.  They’re more vigilant and report it more often than those who are unhappy with their jobs.

And yet, most managers don’t know how to motivate others.  They don’t understand that effective motivation skills need to be learned and practiced, just like other valuable management skills.  Supervisors who are interested in creating a productive work environment will learn the helpful techniques.

There’s no “one size fits all” magic process – below are 5 of the most common ways people are motivated.  Employees can be motivated by a combination of these approaches; none of them are better or worse than the others, they’re just different.  Everyone has a preferred way of being motivated and they respond more positively to their way. 

Words – People motivated by language need to hear or read words of affirmation.  Link the words of appreciation to a specific task – “Thank you for being so attentive to that customer” or “I appreciate the creativity you put into that display”.

Time – The opportunity to spend time with and talk to management, one on one or in a small group, is important to these types of employees.  They need a meaningful way (quality time) to interact and feel listened to.

Deeds – These are people who are motivated by actions showing appreciation or interest: actual pats on the back, getting them a cup of coffee, letting them leave early on a bad weather day, point out their favorite donut is in the box, etc.  Be careful about this one, at all times be professional.

Need for Community Employees who have a need for community want to be part of the group.  They organize the softball game, Secret Santa and birthday parties.  They’re motivated by being part of a team and respond to activities that support teamwork.

Monetary Rewards – Contrary to popular thought this is one of the weakest motivational tools; most people are motivated by non-monetary methods.  Employees who are motivated in this manner respond to raises, sales contests, gifts tied to quotas, bonuses for performance, etc.

It’s important to note that some workers will reject positive management intervention, but they’re the minority.  Most employees will respond to one or more of these techniques.  Mangers that put time and effort into developing motivational skills will make their jobs, and personal relationships, easier and more rewarding.


Nicole Abbott is a professional writer who’s had over 200 articles published.  She’s a business consultant and former psycho-therapist with over 20 years of experience in mental health, business and addiction.  She’s a coach, lecturer, trainer and facilitator.  She has conducted over 200 workshops, trainings, presentations, seminars and college classes. 

What Shoplifting Costs The Taxpayer

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The financial damage shoplifting does to the retail industry is measured in billions of dollars every year.  For the tax payer, the financial burden that they have to endure due to the constant calls made by retailers to the police due to shoplifting is equally damaging.  Walmart is one of the retailers with the most call to the police due to shoplifting incidents, and it is unlikely things will get any better. 

For more about this and other topics, follow the links below.


Macy’s barred from detaining, fining New York shoplifting suspects

An injunction was granted this week barring Macy’s stores in New York from detaining and fining suspected shoplifters in response to a class action lawsuit, according to court records from the Supreme Court of the State of New York.

The lawsuit filed by Cinthia Orellana and later joined by Samya Moftah claims the loss prevention units in some Macy’s stores in New York operate “like a typical jail, equipped with holding cells.”

The women claim they were detained, coerced into signing confessions and forced to pay to be released, all before law enforcement involvement, according to court documents.

Officials for Macy’s, headquartered in Cincinnati, have told multiple media outlets that its loss prevention practices have changed since the women’s alleged incidents.

Judge Manuel Mendez stated that New York law allows a business to detain suspected shoplifters for the purposes of investigation and questioning and allows businesses to fine shoplifters five times of the cost of the merchandise up to $500.

However, Mendez suggested Macy’s was pairing the laws unfairly.


Cop Quietly Pays For Family’s Essentials After Shoplifting Bust

A kindhearted cop in Redmond, Washington, came to the rescue of a family after the mother and father were allegedly caught trying to shoplift essential items for their children.

The Redmond Police Department officer stepped in after managers at a Target store decided not to press charges against the couple, reports local station KING.

He quietly took the diapers and clothing, which the parents were accused of trying to steal for their two kids, aged 8 years and 4 months, back to the checkout.

After paying for the items from his own pocket, he handed them back to the family and informed them where they could go to obtain more help.

News of his act of kindness emerged after an eagle-eyed police supervisor spotted the details in a shoplifting report. The department posted an excerpt from the account on Twitter.

Sometimes our officers don’t tell us everything,” the post stated. “An attentive supervisor spied this in a recent shoplifting report.” It is now going viral.


Crimes at Jacksonville’s big box stores last year cost taxpayers $75K

Most calls at Walmart deal with shoplifting.

ACKSONVILLE, Fla. – Police officers in Jacksonville spent 3,533 hours — the equivalent of 147 days – responding to petty crimes at Walmart stores in Jacksonville last year, I-TEAM research found.

Officers spent another 667 hours working shoplifting and other minor calls at Target stores in the city.

An analysis of data from the Jacksonville Sheriff’s Office found 5,298 police calls to the 15 Walmart stores in Jacksonville in 2015 – five times the number of calls to the eight Target stores in the city.

The Walmart on Normandy Boulevard had the most calls: 864. Shoplifting made up half of those calls, followed by thefts, then disputes.

The Walmart store at 103rd Street came in second and had 668 police calls for service last year, with the a similar breakdown of offenses.


 

Shoplifting; A Social Problem With No Clear Answers

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Research for many years now, have found that the  best way to prevent shoplifting is through customer service. If people are greeted by the store personnel as they enter the store, they are less likely to shoplift.  The retail industry’s billions of dollars lost every year due to shoplifting and employee theft, are a social problem that they have no answer to, and regardless of how much they invest in technology, the problem seems to be getting worse not better.

For more about this topic follow the links below.


Bamboozled: The job that could get you arrested

Mystery shopping gigs are real, but they’re also a common job title you’ll see when a scammer is looking for a victim.

And now, fraudsters are giving this job scam a new twist. One that could land you in jail.

But first, the real thing.

Retailers will hire “mystery shoppers” to visit their businesses — unbeknownst to the employees — for an objective look at the shopping experience. The mystery shopper will be instructed to look at specific things about a business, and then go back to the company to report his or her experiences.

Mystery shoppers are typically paid a fee for their time, and they’re also reimbursed for items that are purchased during a store visit. These amounts are often pre-approved by the company that hires the shopper.

The fakes work differently.


Crimes at Jacksonville’s big box stores last year cost taxpayers $75K

Most calls at Walmart deal with shoplifting.

ACKSONVILLE, Fla. – Police officers in Jacksonville spent 3,533 hours — the equivalent of 147 days – responding to petty crimes at Walmart stores in Jacksonville last year, I-TEAM research found.

Officers spent another 667 hours working shoplifting and other minor calls at Target stores in the city.

An analysis of data from the Jacksonville Sheriff’s Office found 5,298 police calls to the 15 Walmart stores in Jacksonville in 2015 – five times the number of calls to the eight Target stores in the city.

The Walmart on Normandy Boulevard had the most calls: 864. Shoplifting made up half of those calls, followed by thefts, then disputes.


Police Cars Parked Along Admiral Wilson Boulevard In Effort To Prevent Crime

CAMDEN, N.J. (CBS) — For weeks, marked police cars have been stationed at businesses along Admiral Wilson Boulevard in Camden.

Two police cars have been parked around the clock at gas stations along Admiral Wilson Boulevard. Generally, there are no officers in the cars. Camden County Police Chief Scott Thomson says it’s designed to deter crime from robberies to shoplifting to graffiti.

“It’s a reminder to those that may be up to no good — whatever it may be on that spectrum of illegal activity — that we’re nearby, and that we’re watching at all times,” he said.

Thomson says the cars are part of a wider bid to work withbusiness owners to address blight and dilapidated properties in neighborhoods.

“We were seeing an increase in the amount of graffiti, trash, broken-down cars, boards falling off of abandoned buildings,” the chief said. “And considering the fact that 80,000 cars a day travel along that route — I don’t want that to negatively define our city.”


 

You Are Losing More Money Than You Realize

moneyYep, you probably are! The shoplifter that walked out the door with your $45 item cost you MORE actual money than $45!

Many Retailers do not understand the actual impact of theft. For example:

You experience a $45 loss (shoplifting, employee theft, vendor fraud…). Is that $45 the total impact on the bottom line? Nope, you actually lost $2,250.00 in real money.

For your organization to simply recover or break even on a $45 loss, you would have to sell an additional $2,250.00 to break even!  ($45.00 divided by .02% profit margin). This is on top of your normal sales.      

WOW, how many more items are you going to have to order, receive, count, mark, prepare paperwork for, stock, and finally sell just to produce these extra sales? Theft/Shrinkage really cannot be recovered from because you should have had those sales to begin with.

Add to that the loss of sales because the stolen item was not available for sale to a legitimate customer.

You then begin to understand why one third of U.S. business failures are blamed on theft.

The obvious solution is to prevent the theft (we can help with that), errors and abuse that cause loss in the first place.                                       

Loss vs. Salesshopliftingdollarsign

So if we assume for a moment that your company has a 2% bottom line net profit margin. Two percent is considered an overall retail normal margin. Yours may be higher/lower. The net profit is your final profit after all expenses such as payroll, payment to vendors, rent, taxes, utilities….

The chart below shows the sales required to replace losses due to theft:             

                                            

AMOUNT OF LOSS 2% PROFIT MARGIN SALES    

           NEEDED TO REPLACE LOSSES    

   $100 $      5,000    

   $500 $    25,000

   $ 2,500           $  125,000           

   $ 5,000                   $  250,000           

   $ 7,500           $  375,000           

   $10,000          $  500,000           

   $12,500           $  625,000           

   $15,000           $  750,000           

   $17,500           $  875,000           

   $20,000           $1,000,000           

   

Inventory shrinkage cancels millions of dollars in sales.  That means all of your hard work for an entire year can be wiped out by a single loss.  Loss Prevention Systems can fix your shoplifting problems! 


             

HOW SHOPLIFTERS CAN DECREASE THE VALUE OF YOUR BRAND

theft (11)I’m sure you’ve already read how shoplifters cost you money. It’s probably hard to digest the dire financial implications that shoplifters have on all of our businesses. Without adequate controls in place, you are putting your business and your financial well-being at risk, and honestly, you just can’t do that. That’s why we have to have a camera system and why EAS systems are a necessity and not just a “nice to have” technology. That’s exactly why we have to invest in exception reporting tools to help us identify criminal activity and why we preach the value of exceptional customer service in our stores.

Value. Your customers shop with you because you provide them with value. They could shop at 12 other stores and some of them might even be more competitively priced than you, but there’s something that draws them into your store. That’s the value of your brand. Retailers have a following just like any band, performer or Hollywood movie start. Believe it or not, you have fans, some of which will refuse to shop anywhere else. Ever stop to think what it is about your store that causes this? There could be several reasons, really. In my personal experience (I have a few stores that I exclusively shop at for different needs). All have a few things in common.

In stock position is number one on my list. If I am going shopping, I normally know exactly what I want. I don’t spend a lot of time browsing and normally don’t need a whole lot of help from a store employee. I simply expect that the item I want be available for me to grab and go. Having available inventory for your customer is key component to your success.

If you’re constantly targeted by shoplifters and dishonest employees, those in demand items may not always be available for your legitimate customers. How many times have you walked a customer out the door because you didn’t have the thing they were looking for, even though you do stock that particular item? More times than you care to admit, I’m sure. So not only did you lose the item to theft, you’ve lost the sale to the customer as well. If that happens enough times to enough customers, you’ll be known as the retailer that “never has what I need in stock”.

Customer engagement is another factor I consider. I don’t often ask for help, but when I do. I expect an employee to be readily accessible, close by, knowledgeable and friendly. I also want to know that the employee is aware that I am in their area and available to help should I need it. This makes me feel that my business is wanted and appreciated.

Shoplifters will target stores that they know they can operate in with impunity. Those are the stores where employees ignore customers (you know the stores I’m talking about here). If a thief knows you are not paying attention, they will rob you blind and then come back for seconds. Customer service is one of the best methods to deter a criminal.

As a retailer, you have to offer value to your customers. You definitely can’t do that if your employees don’t engage your shopper, you don’t have the item in stock and your prices are out in left field compared with your competitor. Setting yourself apart from the competition is what drives business into your store and will keep you in business. As retailers and small business owners, remember that your brand carries value. Whether it’s a positive or negative value rest solely on your shoulders and has a direct effect on how your approach shrink and external theft. 


EXACTLY HOW DO YOU LOSE MONEY TO CREDIT CARD FRAUD

shopliftingYou have (or I hope you have) read the last article on preventing check fraud. It’s a great way to protect your business from a different avenue of fraud. Another, much more popular and prevalent scheme is credit card fraud. The United States lags far behind the other major countries in the fight against credit card fraud. We’ve only just begun adopting chip and pin technology and it will be several more years before we see magnetic strips become a relic of the past. So exactly how can you identify and prevent a fraudulent change from happening in your store and how exactly do you lose money on these transactions?

Credit card fraud is the one of the biggest, single fraud scheme affect my stores. While the criminals evolve their tactics quite often, there are some general rules you can follow to identify possible fraudulent transactions.

  1. Large Dollar Gift Card Purchases| Normally, a legitimate customer will not purchase 3 $500 in back-to-back transactions with 8 different credit cards. This is a red flag and should involve management immediately.
  2. Multiple Transactions with Multiple Credit Cards| This is another red flag that could help you identify criminal activity. The average American owns about 3 credit cards. If you have an individual using 5-8 credit cards to make several big ticket purchases, then you’re probably dealing with some fraud.
  3. The Credit Card Lacks the Eagle Hologram|Holograms are hard to fake (although I’ve seen some really good ones). Often, the counterfeiters will skip over this step, so I always look for the eagle.
  4. Typos| Since a lot of counterfeit cards come from manufacturers overseas, every now and then, you can spot a typo on the bank’s name, or even the credit card company (I’ve personally seen “MasterCard” about a dozen times.)
  5. Verify ID on all purchases over $X. Now this one is tricky. About 3 years ago, this was an easy, sure fire way to spot a fraudster, as the ID and the card name would not match. Over the past 18 months, we have seen these groups become highly sophisticated in this area. They will now very often, imprint the actual name of the criminal on the card. They also imprint the card with an account number that is not the account number that is embedded in the magnetic strip, which makes identifying the card as fake at the point of sale almost impossible. 

So now you have a few best practices to use in your fight against credit card theft, but you may still be asking yourself, “Why should I care? Then bank covers the loss to the customer anyway.” While that statement is absolutely true, the banks will then issue a “charge-back” to the retailer that accepted the fraudulent purchase. This means you can be out thousands upon thousands of dollars if you’re not proactive in your approach to identify and prevent fraudulent credit card purchases in your store.

Essentially, what that means is the criminal impacts two people; the customer that is a victim of identity theft and the retailer that must then cover the cost of the transaction. For a large corporation, it may not be a big deal to dole out tens of thousands of dollars per month in chargebacks, but to a small business owner, even a few hundred could make the difference between being in the red, or black.

My best advice to you is that you follow the guidelines above and update your POS systems to accept the new chip and pin technology. Hopefully, in the coming years as the old tech is phased out and the more secure chip technology takes over, brick and mortar credit card fraud will be a distant memory. (Online fraud, however will take center stage… but I’ll save that for next time.)


HOW SMALL BUSINESS OWNERS CAN PROTECT THEMSELVES FROM CHECK FRAUD

checkYou know, we talk about the thousands of ways you, the small business owner, loses money to thieves constantly. Most of that is centered on shoplifters and boosters stealing your merchandise. We talk about that for good reason… it’s one of the biggest financial impacts to your business if left unchecked. However, there are so many other ways that your business can be targeted by criminals and some of them may appear so legitimate, that you would have no idea you were a victim for weeks. In that time, the criminal is long gone and you’re left paying for that theft out of your pocket. One area of training that is often overlooked in retail is check fraud. I’ll give you some advice on how to identify this in your store and protect yourself from vulnerability.

I’ve worked in big box retail my entire adult life, mostly at a regional Loss Prevention level. The way large businesses protect themselves against phony checks is through a third party company. By using this company, the retailer in fact takes $0 loss on any fraudulent check purchases, since the 3rd party company gives the retailer, through a quick scan on the POS, a guarantee on the check that it is accepting. That’s great for billion dollar companies that accept thousands upon thousands of checks each and every day. But what about you?

To protect yourself against counterfeit and fraudulent checks, you have to know what to look for. While technology is helping criminals create and print better looking checks, there are several tell-tale signs that you can look for to stop this from happening to you and your business.

  1. Micro print| Take a really close look at a check if you happen to have one lying around. Pay close attention to your signature line. I bet you’ve never noticed that the line is in fact, not a line at all. It’s actually fine print. Really fine print. Often it says “micro print” or “security” and it is very difficult for a fraudster to recreate. In fact, if you try to copy the check on even a high end scanner and laser printer, it will not come out perfectly. This is absolutely, hands down one of the easiest ways to spot a fake.
  2. Perforation| Pay special attention to perforations on the check if you suspect fraud. The vast majority of personal checks have a perforation at the top, which of course makes it easy for you to remove from your checkbook. Often, a fraudster will copy the checks on laser printers, giving the check a smooth side all around. Business checks will more often than not, have perforations along the left side, so also keep that in mind.
  3. Single Checks| If someone is making a rather large purchase and are paying with a check, take note if that individual has just that one single check, and not an entire book. This can be a strong indicator of fraud. I mean, who just carries around one check?
  4. Back of Check| Pay attention to the back of any check. Did you know that on the opposite side of the endorsement is a little paragraph explaining the security features of that exact check? Imagine that! Use that to your advantage and look for the features to be prevalent on the check. Most checks also have a watermark on the back of the check that is almost impossible to fake.
  5. Out of State checks| You know your customers pretty well. If you are a local store and you have someone attempting to spend a great deal of money on high end product with a check from an out of state bank, pay close attention. I’ve dealt with this plenty of times in my career and the easiest thing to do is contact the financial institution on the check. Very often, you’ll find that the financial institution doesn’t even exist!!
  6. Paper Quality| There are two type of phony checks. Ones that are counterfeited from scratch, and those that are actual checks that have been washed in some way. Each one will give you specific clues to the authenticity of the check itself. Washed checks will just look odd. Under the slightest of scrutiny, you should be able to notice that the check has been altered, whether it be an erased line or perhaps you may even still be able to see the original information underneath. Counterfeit checks will usually be printed on paper that’s not of the same quality as a legitimate check. It may feel a little different in your hands, or may be slightly thicker than a normal check.

Now these are just some general guidelines that should help you to identify the majority of check fraud. Since criminals are constantly evolving their tactics, there will never be an “all-inclusive” black and white guide to identifying fraud, following these few steps and using a bit of common sense can help protect your business from falling victim to a forged, counterfeit or otherwise phony check.