Preventing Theft This Holiday Season

November 12, 2014 by Leave a Comment

shoplifting3Theft this holiday season is not something out of the ordinary. Shoplifting happens daily all across the globe. The United States alone loses billions of dollars each year due to this crime. Authorities and the retail industry collaborate with each other to prevent or ameliorate the amount they lose due to this crime. During the holiday season, stores are busy and management and employees have less time to keep an eye on the customer, making it easier for shoplifters to get into the store and snatch something. Prevention can save you thousands of dollars; protect your store, your profits and your employees this holiday season.

Holiday theft season approaching

Every year as the holiday season approaches, thefts and other related crimes begin to trend upward, more so as the Christmas holiday looms closer.

Misdemeanor shoplifting thefts are not the only crimes that climb during the holidays. Residential and business burglaries also rise significantly.

Preventive policing by the Harker Heights Police Department helps to lessen these property crimes. Preventive measures include neighborhood and business patrols.

The Harker Heights Police Department has in the recent past positioned the city’s public safety command vehicle in the parking lot of Market Heights during the holiday shopping period, providing a police presence and rapid response for business owners and the shopping public.

Such a strategic move not only serves to provide the public with an immediate crime reporting station, but it also serves as a deterrent to criminals who would seek to victimize businesses and the shoppers they serve.

Season’s thievings

With the Christmas season just around the corner, police in Maury County are preparing for one of the most common holiday crimes: shoplifting.

So far in 2014, shoplifting incidents in Columbia have been reduced by 20 percent compared to last year, Columbia police Lt. Joey Gideon said Friday.

But, he said, shoplifting does tend to occur more often during the holiday season than during any other time of the year.

“After Black Friday, the stores start getting more crowded, and it’s easier for shoplifters to go unnoticed,” Gideon said.

Must-do identity theft protection tips for holiday shoppers

As you race hither and yon to the mall, to the grocery store or to grandma’s house while spreading holiday cheer, that jingling sound you hear is probably not sleigh bells. If you’re not careful, that might be the sound of money flying out of your pockets and into the hands of the crooks that target holiday shoppers.

Identity theft doesn’t just happen online. Crooks can pilfer your personal information right out of your wallet or cellphone unless you take some steps to be extra vigilant during the holiday shopping season.

Here are some simple, must-do measures to keep in mind over the next few months:

  • Streamline your wallet. Leave anything you don’t need, such as your Social Security card (you should never carry it in your wallet), your library or wholesale club card, and excess credit cards at home. Only take the credit cards you know you will use.

 

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What Is Your Return Policy This Holiday Season?

November 7, 2014 by Leave a Comment

theft (13)Many stores around the country accept returns without a receipt. Some have date restrictions, or a credit transaction look up if you do not have the receipt, but others let you exchange or return merchandise with only an id. Wal-marts’ policy time restriction is 90 days with some exceptions with electronics, otherwise you can get a cash refund for purchases under $25 dollars or store credit for purchases of over $25. Target, office Depot, Lowes, Kohl’s and other stores do not require a receipt, although they can look up the transaction with your membership or credit card transaction. Making your policy clear on purchases this holiday season can save your business money and avoid the confusion with your employees about the return policy of the store. For more information about shoplifting, follow the links below.

Shoplifting suspect arrested after running out of gas during chase

The Atlanta Journal-Constitution

Snellville police nabbed a suspected serial shoplifter earlier this week after a harrowing chase through five jurisdictions that ended when the suspect ran out of gas.

Carl Ashley Thompson, 30, of Ball Ground, was taken into custody Tuesday. He faces a slew of traffic violation charges, along with three counts of felony theft by shoplifting, fleeing or attempting to elude a police officer, criminal trespass and for possessing drug-related objects.

No one was injured during the chase, which began when an officer tried to stop Thompson around 3:40 a.m. for speeding – going 51 mph in a 35 mph zone. The officer also noticed that the car had no license plate.

Shoplifting leads to drug discovery

COOKEVILLE — A reported shoplifting led to more trouble for one Cookeville woman.

According to a police report filed by Cookeville Police Officer Kenneth Frye, it began with a reported shoplifting around 3 p.m. Friday at Kohl’s department store on Jackson. A female was reported to have left the location without paying for some items.

Dispatch gave him a description of the vehicle and the tag, which he located traveling south on South Willow Avenue. He stopped the vehicle in the area of 851 S. Willow Ave. and came into contact with the driver, identified as Fawn Price of Top Road, Cookeville.

“During a consent search of her person, I located a black “straw” with white residue,” Frye’s report states. “Price told me that she used it to ‘snort’ Hydrocodone.”

Addicts target Wal-Mart in shoplifting scheme

INDIANAPOLIS – Feeding a heroin addiction often means addicts resort to stealing – from friends, family and businesses.

For former heroin addict Ashley Milburn, it meant a shoplifting scheme involving a group of women earning hundreds of dollars a day illicitly by scamming Wal-Mart.

Milburn, now serving time behind bars, spoke to Call 6 Investigator Rafael Sanchez about how she used to steal from the big box retailer – and how she’s sure her fellow heroin users are still going about it.

The key to the scam: Wal-Mart’s no-receipt policy for returns.

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Tis The Season To Be……Robbed

November 6, 2014 by Leave a Comment

shoplifting1It is getting darker outside earlier. The season brings more than that to us. The pressure on everyone including the bad guy’s increases. This coupled with drug addictions, personal problems and more will make retailers a tempting target. After all you tend to have a lot of cash around or at least the perception of more cash in the drawer is there.

We really don’t care why it happens the real concern is how do we keep it from happening to us? You can reduce your risks with a few simple, cost effective and for the most part common sense measures:

  • Drain your Cash Drawer – Your drawers start out the day with a set amount usually in the neighborhood of $100+/- in cash. Set up a schedule and make it someone’s responsibility to drain the drawer of cash every few hours. An easy way to do this is to pull out the all the large bills such as $50’s and $100’s. Leave only enough of the others to make change. DO NOT think that by hiding them under the cash drawer that no one will notice. Everyone knows this. Pull the money out and seal it in an envelope. You do not even need to count it at this point. Put the sealed envelope in the safe. If you have more than one POS then write the POS number on the envelope. An even easier way to do this is to invest into a simple drop safe that costs around $100 (we can point you to a great vendor for this). You can install a drop safe yourself. It simply bolts under the POS in the Cash/Wrap. They have a slot that you can drop envelopes or just loose bills into. I think the best ones are the ones that use a padlock. Inexpensive and easy to keep up with. Then at the end of shift you simply pull that money out and take it to the back with the till. WHY are we doing this you ask? Most robbers come in and look at your drawer before they hit you that day or another. Having a drawer full of succulent cash is like waving tax money in front of a politician. They simply can resist.
  • Lighting – Get your lighting both inside and outside up to speed. Replace burned out bulbs and ballasts. If your landlord is responsible for any of this then now is a good time to send him an email (finish this article first though as I have a few other tidbits for you). Dark attracts the bad guys.
  • Observe and report – If you see someone suspicious then ask the police to drop by. Speaking of that, do you have a relationship with your local Police Department or are you just another store in the crowd? Granted this is sometimes easier in smaller communities. But large departments will also respond with the right incentives. Make it known that you like their presence there. Coffee and a warm place to write a report helps. Call and ask for a supervisor to drop by (non-emergency). Ask the Sargent what is going on in your area. What suggestions does he or she have for you? Their opinion counts to you, let them know that. Can they have an officer come by as your folks are closing to make sure that everyone is safe? Being a former Police Officer I know that the Police would rather do that then deal with a robbery.
  •   Deposits – I strongly recommend that you do not take deposits to the Bank at night or closing. All the bad guys need to do is see who is showing up at the night deposit. Again it is like candy to a baby. Instead lock your deposit in your safe and take it late morning or lunch time. That is a good reason for you to get away for a few minutes anyway. Instead of that frozen meal in the microwave you can actually recharge your brain battery for a few minutes. Speaking of deposits. Conceal them by putting the deposit envelope or bag into something else. Don’t be obvious.
  • Discuss with Staff – Your people need to be in the loop. Many people treat this as something that will never happen to them. And of course we hope it won’t. But although a nice thought that is like expecting that world peace will really happen someday. I have a list of simple discussion points that I will be happy to send you free of charge, obligation…. just send me an email or call. I also see Managers and Owners that think they will scare their employees by discussing it up front. People including that 18 year old first time employee are tougher than you think. Remember, this is really about their safety not the money.
  • Give Freely! – Last but not least, if someone presents you with the business end of a gun, knife, hand grenade, tank…. (You get the picture) then give them the money and get them on their way as soon as you can. Your duties are the protection of yourself, employees and customers. The money is a small mater when a robbery occurs. As soon as they leave lock the doors, THEN call the police. Robbers have been known to come back when they did not think that they got their fair share of your profits. Do not open the door for anyone except a uniformed police officer. You need to protect and keep your employees and customers there. This will also help to insure that these witnesses are there when to police are on site.

Again contact us if we can help.

Let’s have a profitable and safe holiday selling season!

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Shoplifting Policies and Procedures

October 23, 2014 by Leave a Comment

law-3Every business is different, and their policies and procedures varied from store to store or office to office. In a retail store, the policies and procedures concerning a shoplifting accident have to concise and known by every employee in the store. Knowing what to do and how to react to those kind of situations is important and financially responsible to the business. If your policy is to prosecute every shoplifter regardless of age, or the amount of merchandise they steal, your employees should be aware of it. If your policy is to get the merchandise back without prosecuting, they should be aware of that too. Avoiding a lawsuit against your store regarding a shoplifting accident should be an important subject to discuss with your employees and your management team.

Follow the links for more news about shoplifting.

NM shoplifters as early risers

EDGEWOOD — Five-thirty in the morning might be an odd time for a shopping spree, but it’s a common time of day for shoplifters.

Combatting shoplifting, especially in those wee hours of the morning, is a common struggle for operators of 24-hour stores, and Wal-Marts throughout the area have been experiencing individuals pushing fully loaded shopping carts out the doors without paying a dime. Edgewood Police Chief Fred Radosevich said his department received a call two weeks ago reporting four suspected shoplifters attempting to leave the premises, with what later turned out to be nearly $2,000 worth of goods.

“It happened on Oct. 8 at about 5:30 in the morning,” he said. “We got a report of people possibly shoplifting. Officer (David) Lovato responded. Through the investigation two people were arrested.”

Lovato identified four people on the scene as suspects – three females and one male. He arrested Joyce Newman, 50, of Bernalillo and Jacee York, 19, of Rio Rancho. The pair both have extensive records, including past charges for shoplifting.

The remaining two suspects had not exited the store when they were stopped so they have not been arrested, but they will be issued a summons, Radosevich added.

Armed Kingsport shoplifter assaults employees, flees police

An attempt to swipe $72 in Walmart merchandise escalated to felony charges, according to Kingsport police, as the suspect pulled a knife on store employees and was Tasered by a responding officer, then briefly escaped across a parking lot after being handcuffed.
At approximately 6:20 p.m. Wednesday, police were alerted to the incident at 2500 W. Stone Drive. It was reported a shoplifter had been detained by loss prevention officers but was resisting.

While en route, officers were told that the suspect had brandished a knife and fled the store, running toward the adjacent Lowe’s. A Kingsport Police Department incident report states an officer spotted the described suspect crossing Deneen Lane. When the officer exited his patrol car and ordered the man to stop, he allegedly began “running faster.”

The suspect, later identified as Joseph B. Hall, 25, reportedly ignored additional commands during the ensuing foot pursuit, prompting the officer to deploy a Taser. It immediately halted Hall’s flight, with a second officer then attempting to bring him into custody.

Hall allegedly resisted by “violently kicking” and holding his arms beneath his body. At that point police observed a knife in his pocket, with concerns that he would attempt to stab police prompting a second deployment from a Taser.

Gabriel Brothers Protects Prices by Standing Up to Shoplifting with CAP 

SALT LAKE CITY – Sept. 30, 2014 – Loss prevention cloud technology company Turning Point Justice and the National Association for Shoplifting Prevention (NASP) today announced that Gabriel Brothers (Gabe’s), fashion retailer and first choice destination for savvy shoppers, has adopted the CAP for Shoplifting crime accountability program. A collaborative retail theft solution created by TPJ and NASP, CAP is based upon the principle that cooperation between retailers, law enforcement and the justice system saves time and money for everyone while improving offender accountability and reducing recidivism.

“Shoplifting prevention is essential to keeping prices low for customers, and CAP provides an innovative approach to holding more offenders accountable for retail theft,” said Mark Stovich, Gabriel Brothers Inc. Director of Asset Protection. “Gabe’s customers know they can count on us for great prices, and with CAP, we can meet those expectations while helping our communities fight shoplifting and support positive values.”

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Profile of A Shoplifter

October 14, 2014 by Leave a Comment

shoplifting1It doesn’t matter if you make 20,000 thousand or a half million dollars a year.  It doesn’t matter if you are Caucasian, black, Hispanic or any other race.  Shoplifters come from all types of life. Some shoplifters have college degrees while some others did not finish high school.  Men, women and children shoplift from all types of stores, and the amounts they steal can vary dramatically. If you think you can spot a shoplifter right away, think again. For more news about shoplifting, follow the links below.

Cowboys RB arrested for shoplifting cologne and underwear
Dallas Cowboys running back Joseph Randle was arrested by police in Frisco, Texas on Monday night on charges of shoplifting a bottle of cologne and underwear from a Dillard’s store at the Stonebriar Centre shopping complex.

Lt. Jason Jenkins of the Frisco Police Department told For The Win that Randle was arrested for stealing a tester bottle of Gucci Guilty Black cologne and a two-pack of Polo underwear.Frisco PD released a statement Tuesday morning with further details:

“Upon arrival at the location, Frisco police officers made contact with Joseph Randle who had been detained by in-store loss prevention. Upon further investigation it was found that Randle had removed items from Dillard’s without purchasing them. Randle was subsequently arrested for theft 50/500, which is a class B misdemeanor. Randle was transported to the Frisco City Jail where he was booked in. Randle was released from custody at 1:20 a.m. after a bond was posted.”

Man charged with habitual shoplifting

HICKORY, N.C. – A man charged with shoplifting – police say he committed the offense at Rugged Warehouse on Monday – was charged with habitual shoplifting Thursday afternoon.

James Maurice Wilson, 44, of Taylorsville, was charged with one count of felony habitual shoplifting, according to an arrest report. He was given a $5,000 secured bond.

Wilson was charged with misdemeanor shoplifting Monday after officers said they found items stolen from Rugged Warehouse on him in a search.

Wilson was convicted on nine larceny charges – five felonies, four misdemeanors – between 1987 and 2003, according to the North Carolina Public Offenders website.

Amanda Bynes allegedly tries stealing from NYC boutique 1 hour before being accused of shoplifting at Barneys

The actress has returned to New York City and supposedly tried to swipe merchandise from Pookie & Sebastian before heading to the high-end department store where she attempted to leave wearing a $200 hat.

Amanda Bynes has sticky fingers.

Back in New York City and the troubled star is already wreaking havoc.

Just one hour before trying to steal merchandise from the upscale department store Barneys on Wednesday, Bynes reportedly tried to swipe items from the clothing store Pookie & Sebastian, reports TMZ.

The “Hairspray” star was being followed by the store’s employees due to suspicious activity, sources told the gossip site.

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Employee Theft

October 7, 2014 by Leave a Comment

theft (2)The figures for employee theft are staggering. According to a report by the ACFE the loss for fraud in a typical organization is 5% of its revenues. That amount corresponds to losses of more than $3.5 trillion worldwide.

Employee theft is an ever growing social and economical issue that is affecting everyone. The retail industry alone losses are in the billions of dollars every year. Employee theft can be done by employees with seniority or low level employees that find an opportunity to commit the crime. More than three quarters of employee theft is done by employees with no previous record, or that have not been charged with a theft related incident before. To read more about employee theft, follow the links below.

Former Barnes & Noble employee accused of stealing $46,000 in merchandise from Mandeville store

A former Barnes & Noble employee was recently arrested for allegedly stealing about $46,000 in merchandise from the store over a three-year period, Mandeville Police reported Tuesday (Sept. 30). Tomas Santamaria, 32, is accused of selling more than 700 stolen items, mostly DVD’s and novels, on eBay and funneling the proceeds into his bank account, police said.

Santamaria, of 19246 Antenor St. in Mandeville, was booked Sept. 23 with money laundering, computer fraud and theft.

An investigation began July 31 of this year after the bookstore on U.S. 190 reported a suspected employee theft, the police department said in a news release. Detectives determined Santamaria stole about $46,000 in merchandise between September 2011 and July of this year, the release said.

Retail employee accused of stealing cash over time

A retail store employee was arrested Tuesday and accused of stealing thousands of dollars from her register over a period of several weeks.

Alexis W. Causey, 22, of 507 Church St., West Monroe, faces one count of theft.

An arrest report said Monroe Police were sent to Target at 4103 Pecanland Mall Drive in reference to employee theft. Once there, an officer spoke with an employee who said Causey took $2,000 from her register from the first part of September through Monday.

After being questioned, Causey reportedly said she took the money. Causey reportedly said she would remove the cash from her register and place it in a trash can. At the end of her shift, she would remove the money before emptying the can.

A&P Employee From Ossining Charged In Theft Of Meat From Store

WESTCHESTER COUNTY, N.Y. — An Ossining man was charged with grand larceny on Tuesday after he was accused of stealing goods from his employer, according to State Police from the Cortlandt barracks.

Gregory Rodriguez, 46, was accused of stealing $1,200 worth of meat from the Cortlandt A&P  where he worked, by hiding the meat on himself before attempting to leave, police said.

Rodriguez was arraigned before the Town of Cortlandt Court and remanded to the Westchester County Jail without bail. He is scheduled to appear in court again on Friday, Oct. 3, police said.

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Who Are You Really Hiring?

October 2, 2014 by Leave a Comment

theft (13)So you run an ad to fill a position you have available. You receive some really good resumes and you move to step two, screening them. With the intense competition for employment, how do you know if what you have before you is real or maybe…a bit over inflated? There are a couple of things that you can look at to help you to spot potential problems.

I view resumes and applications as a “test” to see if the candidate can spell, write properly and comprehend the questions and information requested. After all this person wants the job, you have the job, you would think they would want to put their best foot forward in their first impression. Integrity is one of those.

In the years that I have been a hiring manager I have found a few items to look at that help me sort good from bad.

Dates of Employment: I have found this to be one of the most lied about items on a resume or application. Let’s say the candidate has had three jobs. They were fired from job number two and do not want you to know about it. Instead of listing job number two, they simply stretch the dates of jobs one and three to cover. So, verify the dates of employment.

Over- Inflated Titles: Many times when you look at the resume you will find that a title does not fit the experience or even the age of the candidate. The resume shows a string of titles like this: Dock Worker then Dock Lead then Dock Supervisor then Dock Manager then Director, Central Intelligence Agency, then Dock Manager, Central Intelligence Agency. The candidate is 24 years old. Okay, maybe this was a bit of a silly example but you get the idea. Pay attention to titles and age.

Resumes That Are Too “Slick”: Most of us are not the greatest writers. Look at me. But we can get across our experience in basic form. Someone whose resume reads like an advertisement for a new car company probably had some serious help which could mean a professional resume writer put it together. This may be all right for some companies. But you have to ask yourself is this the person I am really hiring. It could also mean that the professional writer, in some cases to make their customer happy, over inflated the candidate’s experience. Does the resume seem too good to be true? Then it probably is.

All Candidate’s Should Fill Out An Application: This is in addition to their resume. Compare the two. You will be surprised in some case when you actually compare the two. They may not remember the lies they told on the resume. Always require both and compare them.

If they lied at this point in the application process what do you think they will do when they work for you?

Bill Bregar is the CEO of Loss Prevention Systems. He can be reached at 770-426-7593 x101 or at www.LossPreventionSystems.com

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Should They Stay, Or Should They Go?

October 2, 2014 by Leave a Comment

shoplifting5When you or your employees apprehend a shoplifter, you will need to make one of two choices as to what to do with them. You can either recover your merchandise and let the shoplifter go about their way, or you can take the shoplifter back to an office or other neutral location within your store. Both have their advantages, and both have potentially negative outcomes if not conducted properly.

The easiest thing to do is to retrieve your merchandise from the shoplifter and let them go. No muss, no fuss, and no lengthy apprehension process to deal with. You will need to document the incident and keep the report in a secured location. You need to document the time and date, the description of the suspect, what merchandise (include item numbers or UPC codes) was taken and recovered. Any video of the incident should be retained, and a photo of the merchandise should be taken also. Notate what happened to the merchandise- is it being kept as evidence, or was it returned to the sales floor after being photographed.

Don’t underestimate that a shoplifter will try and come back and sue your store for false detention and liable. They may assume that because you did not prosecute that you did not have enough evidence, which is why you let them go. Even if they were to loose the case (because you had everything well documented) you can still fight with your store’s reputation if the media gets involved, or simply the time and money it will cost you to fight the charges.

Of course this is assuming that the shoplifter stopped and willingly handed over the stolen merchandise they were carrying. If the shoplifter runs, fights, or is problematic, it might not be easy to recover your merchandise. Similarly, if the merchandise is hidden within a bag, or on the shoplifter’s body somewhere, you cannot go searching for it to get it back- especially if the shoplifter is denying having stolen anything.

If you do bring a shoplifter back to your office, you should do so with purpose. Do you need to recover product in a bag? The shoplifter will still need to hand it over to you; you may not search their personal belongings. If the suspect has hidden merchandise on their person, you may not make them disrobe to retrieve your merchandise. That is something that absolutely should be left for law enforcement to do.

Once back in the office, your witness should be taking notes as to what is being said, and what transpires. The shoplifter’s ID should be obtained and photocopied (as proof of who was stopped). You may question the suspect to find out why they are taking product from you and what were they going to do with it later. This is particularly important if you are experiencing multiple losses of the same products. Keep in mind that they may not talk to you, and they are not required to talk to you. You may not force them or coerce them into confessions or into giving up more information.

Your company should have a set policy on who is prosecuted and who is not (also why not). Commonly, elderly, young children or minors, and mentally disabled are not prosecuted. Generally it is because these categories of people do not have the mental capacity to distinguish right from wrong. Prosecutions and referrals to law enforcement should have standardization to them. This way, employees won’t need to make a personal judgment call on who is prosecuted and who is not.

Finally, keep you back office area, or where ever you will bring shoplifters to, clean. There should not be anything large or heavy (staplers, three hole punches, scissors) that can be turned into a weapon. This area should also be relatively remote. It should not be an area where customers and other employees can walk by. The suspect has a right to their privacy during the apprehension. They should not feel like they are out on display.

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You Are in Charge

October 2, 2014 by Leave a Comment

shoplifting3There is a video of a shoplifting apprehension that has been making its way across the internet. The video is not a company sanction video or even surveillance based off of CCTV coverage. It is a video that some bystander started to record on their cell phone. Within the video, you see two employees making a shoplifting apprehension. The suspect is refusing to comply, and a physical altercation is ensuing. At some point, one of the employees is stabbed, the suspect ends up on the ground and the second employee starts to hit the suspect in the face.

The video is an interesting mix of several things that were done correctly, and several things that absolutely were not. Even more interesting are the comments that were posted that very clearly showed two completely opposite line of thought around not only what the video showed, but the interpretation of the events as well.

In the video, we do not see what happened at the start. We do not see what the merchandise is, or where it’s at, or even if there actually was stolen merchandise. All we see is the apprehension taking place in the parking lot between two cars. The suspect is clearly fighting off the employees and refusing to comply. One employee verbally states that he is (company name) loss prevention and to stop fighting. He says this a few times, clear enough that it is caught on the video.

This is a very important part of the apprehension process. The employee needs to make sure the suspect is aware that they are store employees, not random people that are assaulting him. Without a verbal identification, a shoplifting suspect can say they ran, or fought because they didn’t know who was coming after them. If an employee carries and shows some form of badge or employee identification, it only strengthens the employee’s clout during an apprehension.

This particular employee is also seen wearing a set of handcuffs, and later puts them on the shoplifting suspect. This is one of the points of confusion during the reader’s comments. Many believed that the store employee had no legal right to carry or use handcuffs. While each jurisdiction can be different, it is actually legal in most places for the use of handcuffs in a shoplifting apprehension by store employees.

The biggest part to remember is that handcuffs are used only to keep the employees and the suspect safe. There is a right and a wrong way to put the handcuffs on. They can be put on too tight or too loose, and the employee needs to execute the application correctly. Shoplifters should not be handcuffed to objects like tables or chairs. Shoplifters must also be protected from harm while they are wearing handcuffs. Needless to say, hitting a shoplifter with the cuffs, or throwing them at them is not legally or morally acceptable. All of this is the responsibility of the employee and the company if handcuffs are to be used.

Back in the video, as the suspect was finally on the ground being handcuffed, the second employee takes a few punches to the suspect’s head. What I see, based off of years of experience, is an employee who has not been properly trained, and is mentally and physically worn out from the fight and the adrenaline surge during the apprehension. This is not excusable, and the employee and the company could be held liable for assault. It is a sad reminder that employees who are to be used as a witness need to be selected carefully, and properly trained well before they act as a witness. This role should not be performed by the closest available employee as you are going out the door to make an apprehension.

Finally, it was shocking to see how many people commented about how employees and stores are not allowed to make apprehensions; that they should have let the suspect go and called the police. Again, it is important to check with your specific codes for your location. However, it is commonly acceptable for a retailer to stop a shoplifter. It falls under Merchant’s Privilege of the shopkeeper’s code. Basically, it is a citizen’s arrest.

If your stores do allow for apprehensions of shoplifters, it is important to make sure your employees are acting completely within their rights, and are well informed of what they can and cannot do. With this many people oblivious to the fact that apprehensions are legal, don’t take it for granted that your shoplifters understand they can be apprehended and prosecuted. A shoplifter who thinks that only police can stop them will be more brazen to steal, and also much more difficult to convince to surrender peacefully.

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Training Your Witness

October 2, 2014 by Leave a Comment

shoplifting7When apprehending a shoplifter, you need to make sure that all employees are aware of what their roles are and what they are responsible for doing. You should use job positions as a basis for who is responsible for what. For example, you might determine that only managers are allowed to make shoplifting apprehensions. You might qualify any employee who has gone through loss prevention training can make shoplifting apprehensions. Determine your skill level and staffing requirements to determine what makes the most sense for your stores.

The next step is training employees to be a witness during a shoplifting apprehension. Most loss prevention training revolves around identifying and detaining a shoplifter. Having a witness and defining what that witness can and cannot do is often overlooked. Unfortunately, it is very easy for a witness, who is not properly trained, to do more damage during the actual apprehension than they provide a benefit.

Even when an employee is only a witness, they are still acting in an official capacity as a representative of your company. If these employees were to make comments of take actions that are illegal or improper, the company can still be held liable for those actions. As a result, any employee who will potentially be called upon to act as a witness should be thoroughly trained prior to their involvement in any shoplifting detentions.

A witness is anyone who will assist a trained employee that making a shoplifting apprehension. The witness really needs to be another store employee. Using a customer as a witness is not advisable. Customers might take it upon themselves to exert undue force, or to make derogatory comments. A customer, no matter how well meaning their intentions may be, does not understand what their legal limitations are during the situation, and the store will still be held liable for any of their actions.

A witness should have a basic understanding of what a shoplifting apprehension is, and why it is happening. They do not need to be intimately aware of the actual sequence of events. They do need to understand they are there to provide an eyewitness to the detention and any questioning that may follow.

The witness should also provide a balance for the shoplifter. If a female is being apprehended, there needs to be a female employee involved in the apprehension. This can either be the employee who is detaining the suspect, or the witness. Same rules apply if the suspect is a male. To avoid a possible (warranted or not) sexual assault or harassment suit there always needs to be an employee present that is of the same gender as the shoplifting suspect.

Ideally, the same witnesses needs to be present from the time of detention to the time the shoplifter is either released on their own, or into the custody of law enforcement. Since the witness might be required to give a statement to the events, it is easier if only one person is there from start to finish. Having a replacement during the middle might provide unnecessary confusion as to who saw which part of the apprehension, and did some pertinent information get missed during the switch from one witness to the other.

Once the employees have made their initial approach for the detention, and have brought the shoplifter back to the office or room to do the interview, the witness needs to be in charge of documenting the incident. They should start by documenting what time the approach was made, what time the suspect entered the office and what has been said up to this point. Specifically, the suspect’s comments upon the initial approach should be quoted accurately. Did they deny it? Did they admit to stealing? What happened next? Was there a chase or a physical altercation? Did the suspect come back peacefully?

Any statements made or given need to be notated. The final disposition of the suspect and the evidence needs to be made. If law enforcement was called the time the call was placed, and the time they arrived should be documented. Above all else, the witness needs to realize they are there to assist and not to interfere with the investigation and apprehension of the shoplifting suspect.

 

 

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