As an LP professional and the former Director of Loss Prevention for several large companies I figured out pretty quickly that if the only solution I had to an anti shoplifting program was apprehension that I would not be around long.
Why? It goes back to the old saying: “Once the horse is out of the barn…” Prevention is the solution to any anti shoplifting program. To get there we have to look at what is the most cost effective approach…Training. By training yourself and your staff you will deter shoplifting no mater which way you take you’re anti shoplifting program.
Retail theft in the form of shoplifting is dependent on your ability to convince the shoplifter to go elsewhere. Training your employees in the art of using customer service as an anti shoplifting tool is a cost effective approach. Shoplifters hate attention so let’s give them a lot of it. In fact once an employee is trained to actually spot a shoplifter they can go into the customer service attack mode. Customer service them to death!
Of course people who are shoplifting come in many types. Training will help even your newest employee to become a retail theft deterrence very quickly. In most cases once you have a core of people trained they can then train others.
What should comprise a great anti shoplifting training program? There should be amongst other topics training on: How to identify a person who is shoplifting. How shoplifters steal, how to shut down the shoplifter and actually frustrate them (that way they go elsewhere, maybe your competitor) and apprehension (if necessary).
Train your people correctly and reinforce the training in an ongoing manner and you will see your retail theft losses drop like a stone.
For more information: anti shoplifting training in Atlanta or call 1.770.426.0547
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