Why should you perform background checks?

Hiring new talent is a time consuming and trying process that takes it’s toll on  the resources of any company.  While it is a frustrating fact of doing business, it is an unfortunate requirement to ensure you obtain quality talent to add to your company.  The problem is you still cannot allow your company’s staffing needs to be figuratively blinded by glowing recommendations and ten-page resumes chocked full of exemplary qualifications.

In these dire economic times people have become desperate to find work and the unsavory practice of lying about qualifications or work history has become more commonplace than ever.  If you or your human resources department doesn’t require any sort of pre-employment screening  or employee background you may find your company hiring a virtual lemon of an employee.  Without performing an employee background check on your new receiving hire you might never know that they have never actually operated a forklift before which could lead to a potentially deadly accident and a huge liability.  If you don’t perform a pre-employment screening on that supposed cash room veteran you won’t find out that they were fired from their last job for stealing to pay for a gambling problem.

Background checks and Pre-Employment Screening can protect your company from potential problems before they start (literally).  The reason background checks were created in the first place was to ensure people are who they say they are.  As loss prevention professionals (or managers looking to protect company assets) we can use this resource to our advantage and reveal who is worth hiring and who is simply padding their resume.

To purchase Pre-Employment Screening Services or for more information on background check experts, background checks, criminal background checks, employee background checks or pre-employment screening contact us at the background check company or call 1.770.426.0547 

Sometimes standard backgrounds just aren’t enough…

While performing backgrounds checks and pre-employment are essential to weeding out undesirables from the truly sought-after talent, it isn’t the most sure-fire method to spotting troublemakers before you hire them.

Sometimes, in spite of all your precautions and preparations someone comes along and fools your rigorous application process and gains access to your company’s assets.  That is why on top of going through with the battery of pre-employment screenings and background checks you have to keep a closer eye on your team.

As an example, my store hired someone to fill a low-level supervisor position just before Thanksgiving.  This girl had all the right references, a solid work history, and passed the company’s employee background check without a hitch.  For quite some time she was the perfect example of a young, hard-working, punctual individual.  She was well liked by the cashier staff and admired by her superiors.  But there were signs that something was off about her two months ago.

It was common knowledge among the staff that she was the primary supporter of her family; her mother, her newborn siblings, and her grandmother.  She never really complained about her lot but it was understandably a hard position to be put in for someone of such a young age.  It didn’t raise suspicion about her, per say, but rather created more admiration and sympathy for her.

Then about two weeks ago she was caught buying dozens of items ranging from clothing to house wares that she had marked down to practically nothing using another associate’s login information.  It was a terminable offense, and one that could have been spotted much earlier had we taken the time to dig deeper and find out her mother’s disability payments had been reduced causing a greater financial burden on her.

To purchase Pre-Employment Screening Services or for more information on background check experts, background checks, criminal background checks, employee background checks or pre-employment screening contact us at the background check company or call 1.770.426.0547

Customer service should be part of your hiring process through Background Checks

Customer service has become the most important factor in the business decisions that we make today. From our policies and procedures to how we staff our buildings, the customer comes first. In a tough economy, this becomes even more important.

When a customer walks into the building they expect that we have hired the right people and completed thorough pre-employment screening of our employees. They expect that they are coming to a place where they can trust our employees and believe what we tell them because we are a business of integrity. If we do not complete criminal background checks of all our employees, we are opening up the door for this image to be tarnished. Most of all we want our customers to feel safe. Hiring a background check company gives us the confidence to know that our employees have never been convicted of a violent crime.

Background checks ensure we have the right people in place to serve our customers. Employee background checks make me comfortable that my employees are going to be honest with the customer and do their best to get the customer what they need. When I hire background check experts to conduct pre-employment screening it reassures me that I have made the right hiring decision, and that my employees are going to act with integrity.

For the security of my business and the safety of my customers and employees, I owe it to them and myself to conduct employee background checks on all of my new hires.

To purchase Pre-Employment Screening Services or for more information on background check experts, background checks, criminal background checks, employee background checks or pre-employment screening contact us at the Background Check Company or call 1.770.426.0547

Never assume, always do a Background Check

Most people never see what goes on behind the closed doors of prominent hotel chains. It is assumed that all business matters especially the business of employee background checks have been addressed in the most professional ways possible and that any issues one might see is a minor glitch which is handled expeditiously. Even with my background in Loss Prevention this was my mindset until I had a very good friend of mine open my eyes to the challenges his job at a very large hotel located in the center of a huge city. My friend had worked as an operations manager for a few prominent businesses in the city and was valued as a manager who could assess talent and manage a large amount of people to complete numerous tasks which led to the business running smoothly in an urban busy setting.

We were just enjoying some conversation after a delicious holiday dinner with our families when he decided to run his latest job by me along with an alarming employee issue that had been dropped in his lap. Robert, my friend, had been hired by a prominent hotel to be the Director of restaurant operations. Robert immediately went to work assessing his team’s talent and what he found was a human resource nightmare. Even though this hotel was a very large and successful it was a family owned business which placed family members in key positions without the experience or credentials to fulfill those positions. One position in particular was the VP of Human Resources. Robert could not understand why many key positions in his team were filled with people who lacked the experience to fulfill their jobs until he started reviewing the hotel’s pre-employment screening process.

The review of the pre-employment screening was the beginning of the proverbial rabbit hole. You merely filled out a basic job application and submitted a resume, one interview later you knew whether you were hired or not. There were no employee background checks of any type conducted for any position. Nobody checked references, criminal history or even Social Security validity.  At this point the horrified look on my face had Robert a bit concerned, I almost passed out when he told me they did not have a background check company on retainer.I was simply astounded that they did not conduct any type of employee background check. At this point Robert clued me into the fact that the VP of Human Resources was a member of the hotel owner’s family and did not possess the necessary skills to develop a proper human resource program, including background checks.

At this point I had to stop Robert and start educating him on the basics of employing a pre-employment screening strategy. I explained to him that if he did the homework and put together a solution that included a variety of background check experts to choose from that the VP of human resources would embrace the idea as her own. The VP wanted to do the right thing, she just did not have the experience nor the understanding to realize what needed to be done.

In the end Robert was able to sit down with several members of the owners family including the VP of Human Resources and communicate the importance of retaining a reputable background check company. The good thing was Robert came out of the meeting with his job still intact and a budget to obtain the help of background check experts. Now Robert’s welcomed challenge is to choose the best suited background check company for the hotel. As a follow up I also explained the importance of conducting criminal background checks that encompass all of the potential employees former addresses and that as a suggestion to run state wide criminal background checks to ensure all counties are covered within a state. It was one heck of a roller coaster ride for Robert but in the end he was able to bring the pre-employment screening problem to the forefront before anymore serious problems occurred.

To purchase Pre-Employment Screening Services or for more information on background check experts, background checks, criminal background checks, employee background checks or pre-employment screening contact us at the background check company or call 1.770.426.0547

Covering all your pre-employment screening bases…

If I’ve said it once, I’ve said it a million times already; there is no singular perfect way to catch criminals.  If someone is truly set upon finding a way of stealing or defrauding your company, they will likely find a way and get away with it for some time before you actually catch on and stop them.  That is why you always need to employ multiple systems, some that simply overlap in function and others that provide redundancy for what you may already have in order to catch such criminals before they do too much damage.

Case in point: Employee background checks.  Any sort of pre-employment screening is done as a form of preventative measure to make sure you aren’t hiring a known ‘bad seed’.  But sometimes just requiring a basic employee background check isn’t enough to catch everything.  If you want to be sure you have covered all your bases you need to take the time to enforce a full suite of background checks and pre-employment screening.  Many years ago I worked for a certain company that dealt with a lot of sensitive information on a regular basis (as in every second of the day).  Their pre-employment screening process was intense, including a preliminary drug screening, fingerprinting, standard background check, criminal background check, credit checks, and even a medical history.  It took them two weeks just to get the results from everything before they hired me.  But even with all of those safeguards in place before they even take anyone on as an employee, it didn’t prevent those who got hired from conducting illicit activities.

During my two year tenure, there were no less than seven known instances of employees being fired for committing fraud or embezzling customer assets.  So while background checks are certainly helpful, without maintaining constant vigilance over your workforce they can still harm your business.

To purchase Pre-Employment Screening Services or for more information on background check experts, background checks, criminal background checks, employee background checks or pre-employment screening contact us at the background check company or call 1.770.426.0547

An Employee Background Check Could have prevented $41,000in theft!

Recently, I conducted an employee theft investigation into a very expensive loss where adequate background checks were not conducted. As I was interviewing the employee it hit me that had this company been conducting criminal background checks none of this would have ever occurred. The employee would have never had the opportunity to steal $41,000 because she would have never been hired. She had been caught twice before!

Background check experts at a reputable background check company know what to look for and how to obtain it. In many cases a background check company can locate records that are not easily obtainable. Many times when we conduct employee background checks, we look “between the lines” of what the candidate told our client. We will find not only criminal records that they lied about or omitted but we will also find serious facts that would curl the hair of any potential employer. Pre-employment screening has revealed that applicants have not just stolen from one but many previous employers. We have also found violent crimes including sexual assault and robbery just to name a few.

As a background check company we have also conducted background checks on people who have outright lied about their education. Pre-employment screening of this type has revealed candidate who not only did not finish a degree but never even attended the school. Besides criminal background checks and education, employers should look at credit histories, driving records, SSN validations and sex offender records just to name a few. Many employers believe that they have staff that can conduct employee background checks and be their own in-house background check experts. That would be like trying to be your own doctor. It takes special skills and abilities to make this process cost effective and complete. Do not risk YOUR business!

To purchase Pre-Employment Screening Services or for more information on background check experts, background checks, criminal background checks, employee background checks or pre-employment screening contact us at the background check company or call 1.770.426.0547

Check your References!

So you have a candidate for a job sitting before you.  He is well dressed, his resume is glowing, and his work history is a perfect fit for your company’s needs.  As the interview progresses he says everything you could ever want to hear, answering each question flawlessly and without hesitation.

Usually when something is too good to be true it is.

An example would be at an automotive service center attached to one of my stores.  It is a part of the company that suffers from a high turnover rate for a variety of reasons too long to list here.  At this particular center, the employee attrition rate was so high that the center manager had given up on performing thorough background checks and went by what he saw in front of him.  He was trying to fill vacancies which were crippling his ability to keep the center viable.

One day an applicant sat down with him for an interview with a resume that said he was capable and experienced as a technician and the references listed all gave him amazing reviews.

Less than a week into this individual’s career at the center he was tasked with performing a belt replacement on a car; something he claimed to have experience with. The engine blew within seconds of being started. The individual had never done a belt change before and ‘just winged it’.  Because of the incident a background check was done and it was found he had never worked ANYWHERE he had claimed and his references were all personal acquaintances posing as former supervisors.  These were all details that could have been easily discovered with pre-employment screening.

Basically the moral of this story is if the center manager had requested an employee background check per company policy, or even used one of the company background check experts he could have avoided hiring the fraud and kept himself from getting fired for his mistakes.

For more information on background check experts , background checks , criminal background checks , employee background checks or pre employment screening contact us at the background check company or call 1.770.426.0547 

Internal Craziness

Crazy can be defined in two ways; 1. situation (i.e. you witness an event and instantly declare “wow, that was crazy”) & 2. people (i.e. that customer that becomes hopping mad over you not printing that gift receipt).  When you work in retail you grow accustom to both kinds of crazy.  The crazy that you don’t get accustomed to is employee theft.

We started to see this pattern of high dollar merchandise cards, the kind you would give to a customer if they had no receipt, all issued by the same employee.  The matter was ultra sensitive because the employee issuing the cards was an assistant manager.  The investigation started with a handful of cards totaling about $250.00 and by the end we had a total of 50 cards spanning back 2 years totaling well over $10,000.  During the interview the manager admitted to the theft and then hit us with a needed dose of reality; she was fired from her last job for doing the same exact thing.

Our company at the time did no pre-employment screening, ran no background checks, and did no criminal background checks.  This was the dose the company needed to get involved with a background check expert.  It could have saved them thousands, if not hundreds of thousands, of dollars had all employees, pre-employment or not been subjected to a background check.  Seems like a smart thing to do seeing these are the people who handle the whole of your profit and goods.

For more information on background check experts , background checks , criminal background checks , employee background checks or pre employment screening contact us at the background check company or call 1.770.426.0547

Protecting your Most Valuable Asset.

To start a business you will need a location and merchandise. You will need to put a name on your building, you will need racks and shelves and electricity, but the most important thing you will need is people. They will do the work needed and they will drive your business. They will interact with the customer day in and day out. They will need to be hired, trained and monitored for quality. This will cost money and time. It will be your most expensive investment by far. They will be your most valuable asset. That having been said, it is important to get the right people from the start. One way to ensure that this happens is to do background checks. You can do some of this yourself by calling past employers, but this will only give you so much info. Having a background check company perform the check may be more thorough. They are the background check experts and can perform criminal background checks and other types of Pre-employment screening that can prevent you from hiring a bad seed. Employee Background checks should also be done on present employees. I have done this in the past and have been surprised at what has come back on a background check.

Background check experts or a background check company can also verify things like address, credit history and bankruptcy records, which can help if trying to hire someone that will be handling a lot of cash such as at a bank or someone who works in your cash office. At minimum you should perform pre-employment screening on key positions like security officers or management. Running at least these people through employee background checks will prevent you from putting a criminal or scam artist in a position where they may have unlimited access to your funds and merchandise.

One company I worked for used employee background checks in the top 5 highest shortage areas. They felt that they wanted their most trusted employees in those problem areas. The areas where we did not perform criminal background checks soon became the problem areas for employee theft as well as shoplifting. We soon realized that by performing background checks we were getting a better quality hire and had weeded out the people we didn’t need through the pre-employment screening.

In my career I have been used primarily to fix the stores that are broken as far as shortage goes. The first thing I do when looking at the stores is to take a good look at the employees. Making use of a background check company who are the background check experts often will identify where or better yet who the problem is and is the beginning of fixing the shortage problem of the store.

Make use of these criminal background checks or at least basic employee background checks to protect your biggest investment… your employees!

For more information on background check experts, background checks, criminal background checks, employee background checks or pre employment screening contact us at the background check company or call 1.770.426.0547

It is like online dating

One of the parts of reviewing job applications that I dislike is trying to decide what a person is really like. A standard, fill in the blank application is often as useless as looking through a resume, or even worse, an online profile.

I feel like I am in a bad online dating program. Applicants are trying their best to come across as successful winners. The reality is often far from that truth.

Because the applicants have the ability to manipulate the data they enter, put their own spin on job descriptions and responsibilities, it can be impossible to tell the studs from the duds.

No one will ever put down that they were terminated for theft, or poor attendance. No one will ever admit that they slacked off at their jobs and their bosses were happy to see them quit.

This is where background check experts can drill down to get the real truth of the matter. They have the ability to run background checks that include both an employee background check, as well as a criminal background check.

Background check experts can even call up references to see if they, for one, even exists, much less would ever want to work with that applicant again. They will then review their findings from the criminal background check and the employee background check.

These background checks, along with the references will put together a more compete applicant profile than the one they might want you to believe in.

 For more information on background check experts , background checks , criminal background checks , employee background checks or pre employment screening contact us at the background check company or call 1.770.426.0547