A loss prevention agent can offer a wide variety of services for any business. Their main role or typical job duties involve the apprehension of shoplifters.
Apprehending shoplifters is an important function of the retail environment, especially in areas where instances of customer theft is high. Metro areas, low income high crime areas and the type of retailer can all indicate customer theft trends. Identifying the best fit for your business can make the difference.
As an example, when I worked as a loss prevention agent many years ago, a particular retailer was having a problem with shoplifters. Daily, the employees witnessed customers entering the store, selecting merchandise and simply walking out. The managers were too busy with their tasks, and the other associates were intimidated to approach these customers.
I was assigned to the store with the task of impacting customer theft. Immediately, I identified the “hot spots” or areas where customers left empty packages. I would then take notice the types of merchandise being taken and plot my day out from there. Usually, I would spend the greatest amount of time in the health and beauty section. Just like a customer, I’d dress the part and play the part. I read the backs of product packaging and at the same time I’d glance over and watch the various customers’ habits.
As a Loss Prevention Agent, working this store was fun. It took no time at all to identify the first shoplifter. As time went on, I was apprehending a lot of shoplifters and in a brief amount of time, the shoplift activity slowed.
A good Loss Prevention Agent can dramatically impact the shoplift activity in your stores and businesses. My recommendations for anyone looking to hire a loss prevention agent… do your research and find one that best suits your business needs.
For more information visit us at: loss prevention agent or call us at 1.770.426.0547
