Unknown Origins – Employee Theft Investigation

Back in my early days of management, I had a significant cash shortage. In fact, it was most of the day’s cash sales. This was well before I knew anything about employee theft, much less conducting an employee theft investigation.

I had worked the morning shift, and my closing manager called me when she counted down the till for the night. We were several hundred dollars short and she couldn’t figure out why.

I told her to count one more time, and to go ahead and finish closing. I would look at it when I got in the next morning. Sure enough, there was a shortage. I called my district manger to let him know, but he didn’t have any other advice or input to resolve the shortage. I didn’t think much of it until a few weeks later.

It was my turn to close and when I cashed out the drawer, it was again several hundred short. There were no cameras, but I knew it was a problem and that this was probably one of my employees stealing.

I called my district manager again. This time, he started to go over some basic procedures that we were not currently using. One of them was a sign-on and off for our registers. We let one person sign on and then everyone used their log in to ring sales for the rest of the day.

After we started using the sign-on and logging off after we were done, the issues stopped. Months later, I had an employee tell me that he had seen the old assistant manager come into the store and go behind the counter when no one was around. We suspected then that he had been coming behind the counter and opening the drawer while no one was looking because we never logged off the register.

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