If you have a cash shortage problem, then you have an employee theft problem. While it does happen, it is very rare that someone who does not work in your store causes cash shortage.
One of the first things that should be done is to maintain a daily cash over and short log. It is the first at a glance look at what is going on with your cash. You have to have a handle on when and where you are missing cash, as well as tracking any overages.
To be accurate, you need to create a chart that lists the sales date, the dollar amount short or over, and the employees who had access to that register on that day. They could be cashiers, or managers that might have a key to the drawer, or someone who reconciles the drawer either at opening or closing.
You might decide to only track discrepancies over a certain dollar amount – say plus or minus five dollars.
Now that you have your chart made, you need to document all of your cash discrepancies. Over time, perhaps a week or maybe even a month, you should start to see a pattern emerge. If the same cashier is working on every day there is a discrepancy, or maybe there is a pattern (cash shortages on Fridays when there isn’t a paycheck) you probably have an issue with internal theft.
Start an employee theft investigation by monitoring that employee’s activities. You might find that they are stealing, or it might just be a simple training issue.
For more information on employee theft, employee theft investigation or internal theft contact us or call 1.770.426.0547 – Atlanta Georgia
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