Technology Solutions For Your Business

Staying abreast of the latest technology your business can utilize to enrich the customer experience, as well as your employees is vitally important to the profitability of your business. Nowadays consumers look for a more personalized experience when doing business with your company, having the technology available to do so, can offered them the customer experience they are looking for while providing your business with better security intelligence. Read more about the new technology solutions you can integrate in your place of business.

Verint Supports the Retail Value Chain 

Building on Verint’s vision of delivering solutions that drive the utmost consumer experiences, Verint supports the entire retail value chain – from bringing enriched technology experiences to engage with customers, to delivering products and solutions that enable retail businesses of all types to deliver improved experiences for customers, vendors and employees.

With the Verint portfolio, retailers are able to bring scalable and integrated solutions into their businesses that boost enterprise and security intelligence including:

· Voice of the Customer Analytics
Verint’s Impact 360® i s a comprehensive voice of the customer analytics (such as speech analytics, text analytics, and enterprise feedback management) application used to gain a better understanding of the shopper experience, workforce performance and the factors underlying business trends. Voice of the customer analytics solutions help analyze and categorize customer interactions automatically through voice, email, web chat, customer surveys and social media in order to detect patterns and trends that can significantly impact the business. These solutions provide a new level of insight into important areas such as customer behavior, sentiment, satisfaction and loyalty, as well as staff effectiveness, including the underlying causes of business trends in these critical areas.

Ninth Annual Report from the Retail Equation Sheds Light on Growth in Return Fraud

NINTH ANNUAL REPORT FROM THE RETAIL EQUATION SHEDS LIGHT ON GROWTH IN RETURN FRAUD; IMPACT ON SALES, JOBS AND SHRINK

Study Shows Merchandise Returns Account for Nearly $270 Billion in Lost Sales; Ranking it Third on the Fortune 500 if it were a Company.

The Retail Equation, the industry leader in retail transaction optimization solutions, today released its 2013 Consumer Returns in the Retail Industry report, which analyzes results from the National Retail Federation’s annual survey on merchandise returns and the 2012 Canadian Retail Security Survey from The Retail Council of Canada (RCC) to provide insights for North American retailers to minimize the effect of return fraud and abuse on their business.

According to the NRF, merchandise returns in 2013 cost U.S. retailers more than $267 billion in lost sales. In fact, as a company, this would rank third on the Fortune 500 and higher than household names such as Chevron, General Motors and General Electric. Retail fraud and abuse accounted for $9.1 billion to $16.3 billion in the United States, an increase of 2.6 percent from last year.

“In the competitive world of retail, it is critical to understand how returns and return fraud reduce net sales and contribute to shrink – clear causes of lost profits,” said Mark Hammond, chairman and CEO of The Retail Equation. “The results within this report offer the industry’s best look at merchandise return policies and procedures, as well as potential fraud and abuse. This information can be used by loss prevention professionals to compare and contrast their own program results to those reported here, with an eye toward reducing losses.”