Racial Profiling In the Retail Industry

September 24, 2014 by Leave a Comment

shoplifting4According to The National Association for Shoplifting Prevention “There is no profile of a typical shoplifter. Men and women shoplift about equally as often.” And race does not matter. Men, women, teenagers and children shoplift regardless of their race or economic status. Yet, entering a store race does matter, and profiling takes place immediately. Allegations about racial profiling involving Macy’s is one of the most recent news in this country, but it won’t be the last.

To read more about racial profiling in the retail industry follow the links below for more information.

“There are very few African-American men in this country who haven’t had the experience of being followed when they were shopping in a department store. That includes me.”

                                                                                President Barack Obama

Racial Profiling
How does it make you feel when you hear the President of the United States making these remarks? Is it an accurate statement? Is it a fair statement? Is it a reflection of one man’s opinion, or an indictment of the loss prevention industry as a whole? Regardless of your personal politics, a statement made with such conviction from the leader of our country sends a powerful message—and one that deserves our collective attention.

But when the comments were made by the President and repeated over and over by the press following the Trayvon Martin verdict, the implications were accepted by the general public with very little push-back. Why is that? If it’s a valid assessment, why hasn’t it been addressed more aggressively? If it’s not a valid assessment, why haven’t we been more forward or vocal in our objections? More likely, the general response—or lack thereof—is largely a product of many factors that can complicate the subject and lead us down difficult roads. Have we done enough? Do we need to do more? It is a highly sensitive topic, but it’s one that’s not going to go away or can be buried in the sand.

Macy’s reaches agreement over racial profiling allegations

Macy’s, Inc. today issued the following statement: “Macy’s has reached resolution with the New York State Office of the Attorney General related to allegations of racial profiling in our stores in New York. We also have settled in principle various lawsuits related to these allegations.

“To be clear, our company’s policies strictly prohibit any form of discrimination or racial profiling and any occurrence of such behavior will not be tolerated in our organization.

“Moving forward, our company will be initiating a series of measures including enhanced training and education for our loss prevention and sales associates. We also will be adopting an expanded role for our security monitor to help ensure that we have the right policies and procedures in place, and that we are constantly reviewing our compliance with them.

“We at Macy’s are committed to fulfilling to the ideals of diversity, inclusion and respect that our company aspires to achieve – every day, in every store and office, with every customer and associate.

Racial Profiling

Does Profiling Exist?

The media often asks me if retail store security personnel use “profiling” tactics as a means of determining which customers are most likely to steal. The answer is undeniably, yes.

Profiling is a Tool

The concept of shoplifter profiling is a proven loss prevention tool and is currently being practiced in most major retail stores by trained loss prevention or security staff. Does that seem shocking? It shouldn’t, as long as it doesn’t include the discriminatory practice of focusing on the race of the customer alone. Profiling is used everyday as a method for quickly focusing in on a person, a product line or a section of a store most likely to contribute to shoplifting. All investigative agencies including the police, FBI, and others have used profiling as a tool to narrow the field of possible suspects. Why shouldn’t retail store security be able to do the same? Store and customer profiles are developed during day-to-day operation and by collecting and analyzing inventory data. This data provides both a quantitative and a qualitative basis for determining where, when, how, and by whom shoplifting is likely to occur in the future.

Filed Under: Shoplifting Prevention Tagged With: , , , , , , , , , , , ,

Loss Prevention and Solutions

September 23, 2014 by Leave a Comment

shoplifting1The Holiday season does not start for some weeks yet, but if you are in the retail industry preparations for the busiest time of year begins months in advance. The retail industry loses billions a year due to shoplifting and employee theft making prevention all the more significant and solutions to decrease shrinkage pivotal in the profits and loss of a store. Read more about loss prevention by following the links below

Taking the Bite Out of Organized Retail Crime   

“Store robbers…always work in gangs of two, three, or four in number, in order that their operations may be quickly conducted… The first thing to be done upon locating in a large town or city is to select the place upon which they design to work… When they finally decide upon a store to be robbed, they are fully posted with regard to everything that pertains to the business…”

A hundred and fifteen years ago, Allan Pinkerton, America’s “first detective” and founder of the Pinkerton National Detective Agency, penned those words in his book “Thirty Years a Detective: A Thorough and Comprehensive Exposé of Criminal Practice of All Grades and Classes”. In 2014, the tenth year that the National Retail Federation (NRF) conducted its Organized Retail Crime Survey, ORC has remained a staple of criminal enterprise in the United States, accounting for known losses in the neighborhood of $30 billion annually.

The Tactics of ORC

Organized Retail Crime (ORC) has been the bane of retailers for years and was first addressed by merchants in the late 1980s. Since then, ORC has grown into a yearly multi-billion dollar business that not only injures the retailer, but also the consumer, who has to pay higher prices. There is another loss — the one to communities in the form of lost tax revenue, which has a direct effect on state and local governments and school budgets causing a direct impact on the quality of life.

Since the early days, when ORC was first recognized, retailers have taken great steps to combat the crime. The most important step was the education of lawmakers who have passed laws across the nation combating Organized Retail Crime. Many of today’s retail trade organizations such as the National Retail Federation (NRF), the Food Marking Institute (FMI), Retail Industry Leaders Association (RILA), along with many other organizations have taken up the fight.

BearCom Informs Retailers on How to Use Two-Way Radios for Loss Prevention

BearCom, a nationwide provider of wireless communications equipment and solutions, offered suggestions on how two-way radios can help reduce loss during the busy holiday shopping season and all year round.

Loss, also called shrink, consists of shoplifting, employee or supply fraud, organized retail crime and administrative errors. According to Marianne Wilson at Chain Storage Age, “Growing shrink concerns have put loss prevention high on the agenda of retailers.”

“More than $100 billion worth of merchandise is stolen from retailers every year. That’s about 1.5 percent of retail sales, just in the United States,” said Hugh Johnston, Product & Purchasing Manager at BearCom. “The most effective way to prevent loss is to have a vigilant and visible staff in constant communication.”

Johnston gives some suggestions for basic shrink prevention that are especially important during the hectic holiday retail season:

Inconspicuous communications – When an employee needs to contact a manager or security personnel, they should do it in a way that doesn’t bring attention to the situation. Two-way radios with earpiece accessories enable quiet and discreet communication.

Filed Under: Shoplifting Prevention Tagged With: , , , , , , , ,

What Works Best- Loss Prevention Training

September 18, 2014 by
There are many different kinds of loss prevention training. Some are focused on shoplifting identification and shoplifting prevention. Other loss prevention training is centered on employee theft. Still others revolve around general store safety and operational best practices. Each focus can be the cause of major financial staring on small retailers.
When you understand what your store specific concerns are, it is easier to find a loss prevention workshop that will fit your needs. Why would you and your employees want to waste your time in loss prevention seminars that are too generalized or do not focus enough on your particular problems or worries?
The smart decision is to work with the training facilitators to make sure they understand exactly what your expectations are. There is no point in spending your time and your hard earned money on loss prevention training that will not produce a return on your investment later on.
One of the most commonly sought after loss prevention seminars are ones that focus on shoplifting. Regardless of your location, client base and product assortment, shoplifting can happen to you. Because of the frequency, these seminars are best suited for a wide array of retailers. Most shoplifters exhibit the same basic strategies and methods. The prevention tactics therefore are equally as universal as the crimes they are deterring and eliminating.
For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia
Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

There are many different kinds of loss prevention training. Some are focused on shoplifting identification and shoplifting prevention. Other loss prevention training is centered on employee theft. Still others revolve around general store safety and operational best practices. Each focus can be the cause of major financial strain on small retailers.

When you understand what your store specific concerns are, it is easier to find a loss prevention workshop that will fit your needs. Why would you and your employees want to waste your time in loss prevention seminars that are too generalized or do not focus enough on your particular problems or worries?

The smart decision is to work with the training facilitators to make sure they understand exactly what your expectations are. There is no point in spending your time and your hard earned money on loss prevention training that will not produce a return on your investment later on.

One of the most commonly sought after loss prevention seminars are ones that focus on shoplifting. Regardless of your location, client base and product assortment, shoplifting can happen to you. Because of the frequency, these seminars are best suited for a wide array of retailers. Most shoplifters exhibit the same basic strategies and methods. The prevention tactics therefore are equally as universal as the crimes they are deterring and eliminating.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Filed Under: Seminar Tagged With: , , , , ,

Beyond an EAS System- Loss Prevention Workshop

September 11, 2014 by
If you have a shoplifting problem in your store the obvious solution is to run out and invest in an EAS system, or similar retail theft prevention. EAS systems are a significant financial investment, one that will pay off over time, but may cause an immediate strain on some small business finances.
EAS systems are also not an immediate fix. You have to decide which system you want, have it installed and then EAS tag or label your inventory. Again, an extremely effective and worthwhile investment, but what do you do in the mean time?
Look into taking a loss prevention workshop for additional loss prevention training.
Sometimes the best solution is the most obvious solution. A loss prevention workshop can give you tips and tricks to mitigate some of your losses (for free) while you coordinate your efforts to install an EAS system.
One of the tips to stop shoplifting is to look at remerchandising some of the more desirable products within your store. Do you have small, high theft items on a shelf location in the middle of your store? Why not move them closer to the POS system? These items will have a better chance of being continually monitored, and anyone who picks one up can easily and immediately pay for it.
For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia
Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

If you have a shoplifting problem in your store the obvious solution is to run out and invest in an EAS system, or similar retail theft prevention. EAS systems are a significant financial investment, one that will pay off over time, but may cause an immediate strain on some small business finances.

EAS systems are also not an immediate fix. You have to decide which system you want, have it installed and then EAS tag or label your inventory. Again, an extremely effective and worthwhile investment, but what do you do in the mean time?

Look into taking a loss prevention workshop for additional loss prevention training.

Sometimes the best solution is the most obvious solution. A loss prevention workshop can give you tips and tricks to mitigate some of your losses (for free) while you coordinate your efforts to install an EAS system.

One of the tips to stop shoplifting is to look at remerchandising some of the more desirable products within your store. Do you have small, high theft items on a shelf location in the middle of your store? Why not move them closer to the POS system? These items will have a better chance of being continually monitored, and anyone who picks one up can easily and immediately pay for it.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Filed Under: Seminar Tagged With: , , , , ,

The Curb Rule

September 5, 2014 by Leave a Comment

theft (12)If you talk to anyone who works in retail security, they are probably familiar with something called the Curb Rule. It is a limitation made by many large retailers as to how far employees literally can go when they are making a shoplifting apprehension.

The Curb Rule usually states that when making a shoplifting apprehension, if the shoplifter attempts to flee, employees can pursue the subject as far as the edge of the curb of the store’s location. Generally, most stores have a sidewalk in front of them, and the employees should not go past the edge of the sidewalk in pursuit.

The ultimate goal of the rule is to keep everyone involved safe. The further away from the store employees go, the more likely it is that someone will get hurt. It’s not just about an altercation with a shoplifter either, even though a chased subject can be more pressured into trying to fight their way out of the situation.

In one particular incident, I stopped a shoplifter with a cart full of merchandise. The subject turned around and ran, almost getting hit by a car in the process. Had my witness and I gave chase, we most surely would have been hit ourselves. Remember, even shoplifters can sue a store/ company for personal damages if they are hurt during an apprehension.

One of my mentors used to tell stories of how he got a massive scar on his arm. He had been chasing a shoplifter who had climbed a chain link fence. My mentor, slipped while going over the fence, and the top barbs cut his arm. The shoplifter ended up jumping down an embankment and broke his leg. Needless to say, it was quite an expensive mess to clean up. Did I mention that all the shoplifter took was a twenty-dollar shirt?

The Curb Rule has its place as a safety feature as well as for maintaining profits. Often store and parking lot layouts dictate where the boundaries need to be made. Some stores who do not have a front sidewalk need to clearly inform employees of how and where to handle shoplifters, compared to stores with generous sidewalk areas.

Filed Under: Featured Tagged With: , , , , , , , , ,

When There Are Children Involved

September 5, 2014 by Leave a Comment

theft (10)When we think about shoplifters and creating policies on what how to apprehend them, and what to do with them during and after the initial confrontation, we are doing so with a general image in mind. We are acting on an image of an adult shoplifter, who may or may not become physically aggressive. What many owners and managers frequently overlook is what to do when there are children involved during the shoplifting incident.

There is a sad reality that many shoplifting situations do involve children. Sometimes it is actually the children (or minors under the age of 18) that are the ones stealing. Sometimes it is adults- parents, caregivers, relatives- that bring children along while the adult is stealing. In some very unfortunate examples, the adults might actually be teaching and encouraging the children to steal for them.

As a result, policies and procedures should be in place to account for these situations. If you are trying to figure out what to do while the incident is already underway, you can end up in serious trouble if you make the wrong judgment call. So here is a quick overview of how to handle some of these situations.

What to do if a shoplifter is a child/ minor under 18 years of age? Start by determining if there is a responsible party somewhere in the store. This needs to be someone over the age of 18 that can oversee custody of the child. It should be a parent or guardian of some sort. A minor babysitter, older sibling, or friend is not who you want.

Next step is to use your best judgment for the shoplifter’s intent. A four year old taking a candy bar has less criminal intent than a seventeen year old stealing a pair of jeans. Determine from there if you are calling the police to prosecute. Ideally any juvenile in your custody should be released to either a parent or guardian, or the police within thirty minutes or less. Always have a witness present when you have a child in your custody. Never release a child out on their own, as you can be held liable if they are hurt, etc after leaving your store.

If the shoplifter is an adult, and they have children present, decide if you are calling the police or not. If you are prosecuting the adult, make sure the local law enforcement are aware that there are children present. They will need to make special arrangements for those children. While the adult shoplifter is in your custody, under no circumstances should the children be separated from that adult.

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The Five Steps- Shoplifting

September 4, 2014 by
In the retail environment, there are five steps associates with stopping shoplifting in progress. While they may not correlate directly to a legal apprehension made by local law enforcement, these five steps are designed to keep a retail establishment in the clear from wrongful detainments.
If you are going to allow employees, whether it might be a manager, or a dedicated loss prevention employee (if you are so lucky to afford one), to make an apprehension, you need ensure these steps are followed to a T.
Loss prevention training is extremely important as the elimination of even one step can create a huge lawsuit and liability for your business.
The steps are as follows: First, you need to see the subject enter the store. The point is to see what they have, what they are wearing or carrying, so you can conversely know what merchandise they are stealing from you.
Next you need to see them enter the area where the merchandise is sold. You absolutely need to see them select (pick up) the merchandise in question. Again, this ensures you can verify the merchandise is absolutely your property and not theirs.
At this point you need to see them conceal the product or otherwise demonstrate that they are intending to steal.
Maintain constant observation of the merchandise. If you loose contact, can you be sure they did not discard the merchandise somewhere along the way? Some shoplifting suspects do get spooked and drop the product.
Finally they need to exit the store and pass the last point of sales. Loss prevention seminars are out there that can further expound on these steps, and explain the subtle nuances that can arise during an actual shoplifting stop.
For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia
Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

In the retail environment, there are five steps associated with stopping shoplifting in progress. While they may not correlate directly to a legal apprehension made by local law enforcement, these five steps are designed to keep a retail establishment in the clear from wrongful detainments.

If you are going to allow employees, whether it might be a manager, or a dedicated loss prevention employee (if you are so lucky to afford one), to make an apprehension, you need ensure these steps are followed to a T.

Loss prevention training is extremely important as the elimination of even one step can create a huge lawsuit and liability for your business.

The steps are as follows: First, you need to see the subject enter the store. The point is to see what they have, what they are wearing or carrying, so you can conversely know what merchandise they are stealing from you.

Next you need to see them enter the area where the merchandise is sold. You absolutely need to see them select (pick up) the merchandise in question. Again, this ensures you can verify the merchandise is absolutely your property and not theirs.

At this point you need to see them conceal the product or otherwise demonstrate that they are intending to steal.

Maintain constant observation of the merchandise. If you loose contact, can you be sure they did not discard the merchandise somewhere along the way? Some shoplifting suspects do get spooked and drop the product.

Finally they need to exit the store and pass the last point of sales. Loss prevention seminars are out there that can further expound on these steps, and explain the subtle nuances that can arise during an actual shoplifting stop.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Filed Under: Seminar Tagged With: , , , , ,

Deviate From The Policy- Employee Theft

August 20, 2014 by
If you suspect that employee theft will happen, or is about to happen, you need to be more prepared than having a sign that says, “shoplifting will be prosecuted”. You have to train your employees that you are aware of different methods, and tactics used in employee theft. You have to be able to train the other employees to be eyes and ears when you are not there.
Loss prevention seminars help you have the information to guide your employees toward making better decisions. Employees who see the heightened awareness level in a store are less likely to steal. They are less likely to spend their energy coming up with ways to work around your systems.
The stores that have a blanket statement, but no training or awareness, are more likely to have theft issues. Without a clear understanding of how deep the awareness and prevention goes in a store, the more likely employees are to abuse the system.
When an employee is unaware of all of the different levels of security and protection you have in place, they think it is easy to get away with employee theft. Using loss prevention seminars shows the employees that policies and procedures are already in place to combat the theft. If they start to deviate from those policies, a red flag will go up and they will be caught.
For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia
Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

If you suspect that employee theft will happen, or is about to happen, you need to be more prepared than having a sign that says, “shoplifting will be prosecuted”. You have to train your employees that you are aware of different methods, and tactics used in employee theft. You have to be able to train the other employees to be eyes and ears when you are not there.

Loss prevention seminars help you have the information to guide your employees toward making better decisions. Employees who see the heightened awareness level in a store are less likely to steal. They are less likely to spend their energy coming up with ways to work around your systems.

The stores that have a blanket statement, but no training or awareness, are more likely to have theft issues. Without a clear understanding of how deep the awareness and prevention goes in a store, the more likely employees are to abuse the system.

When an employee is unaware of all of the different levels of security and protection you have in place, they think it is easy to get away with employee theft. Using loss prevention seminars shows the employees that policies and procedures are already in place to combat the theft. If they start to deviate from those policies, a red flag will go up and they will be caught.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

 

Filed Under: Seminar Tagged With: , , , , ,

Loss Prevention Certification- Loss Prevention Training

August 9, 2014 by
Currently there is a big push for Loss Prevention Employees to be certified through the Loss Prevention Foundation. They have two levels of certification- one for those beginning their careers and another for those who have been around longer. The point is to standardize loss prevention training throughout the industry.
This formalized loss prevention training and certification is expensive, too expensive for most small businesses to certify more than one or two mangers within the organization. That doesn’t mean that it is not beneficial to have this kind of information available for all of your employees.
By attending a more affordable loss prevention workshop, you can get your entire team involved and educated. Benefits to this kind of training include better job performance by providing awareness of methods and kinds of losses that retailer’s incur. They can improve competencies needed to resolve shrink losses and implications. They can also improve the perception of your company or business within the community.
When businesses take a stand against shoplifting losses within their walls, the community takes notice. It is not just the shoplifting that begins to go elsewhere, it is also the customers who have a better perception of your attentive employees. Instead of going somewhere else, they come to you. They begin to share a positive message of your stores, thus growing your business as more customers come to you for their shopping needs.
For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia
Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Currently there is a big push for Loss Prevention Employees to be certified through the Loss Prevention Foundation. They have two levels of certification- one for those beginning their careers and another for those who have been around longer. The point is to standardize loss prevention training throughout the industry.

This formalized loss prevention training and certification is expensive, too expensive for most small businesses to certify more than one or two mangers within the organization. That doesn’t mean that it is not beneficial to have this kind of information available for all of your employees.

By attending a more affordable loss prevention workshop, you can get your entire team involved and educated. Benefits to this kind of training include better job performance by providing awareness of methods and kinds of losses that retailer’s incur. They can improve competencies needed to resolve shrink losses and implications. They can also improve the perception of your company or business within the community.

When businesses take a stand against shoplifting losses within their walls, the community takes notice. It is not just the shoplifting that begins to go elsewhere, it is also the customers who have a better perception of your attentive employees. Instead of going somewhere else, they come to you. They begin to share a positive message of your stores, thus growing your business as more customers come to you for their shopping needs.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Filed Under: Seminar Tagged With: , , , , ,

How To Approach a Shoplifter- Loss Prevention Training

August 2, 2014 by
If you have a customer suspected of shoplifting in your store, what do you do? For some the answer is simple- you walk up to them accuse them of shoplifting and demand to search their bags to find the stolen items.
For others, the answer is to not confront them and to call the police to have them arrested. As for the rest of your employees, the best approach is one of denial- “He was a shoplifter? Really? I didn’t notice.”
While all of these approaches make sense depending on the type of person you or your employees are, none of them are the best way to go.
If you accuse a shoplifter directly, you open yourself up to a variety of scenarios. The first is an open/ aggressive confrontation can escalate into a potentially dangerous situation. The shoplifter might be armed, or prepared to fight his way out. If you do not have any proof, you might open yourself and your business up to a wrongful detainment/ accusation lawsuit. It can cost tens of thousands of dollars and potentially negative press. Same thing goes for calling the police without actual proof.
A passive/ non-existent approach can lead to shoplifters coming back because they do not fear getting caught. The best way is to learn the five steps retailers’ use and how to legally approach a shoplifter. Loss prevention seminars can walk you through the steps and answer most of the legal questions you might have.
For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia
Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

If you have a customer suspected of shoplifting in your store, what do you do? For some the answer is simple- you walk up to them accuse them of shoplifting and demand to search their bags to find the stolen items.

For others, the answer is to not confront them and to call the police to have them arrested. As for the rest of your employees, the best approach is one of denial- “He was a shoplifter? Really? I didn’t notice.”

While all of these approaches make sense depending on the type of person you or your employees are, none of them are the best way to go.

If you accuse a shoplifter directly, you open yourself up to a variety of scenarios. The first is an open/ aggressive confrontation can escalate into a potentially dangerous situation. The shoplifter might be armed, or prepared to fight his way out. If you do not have any proof, you might open yourself and your business up to a wrongful detainment/ accusation lawsuit. It can cost tens of thousands of dollars and potentially negative press. Same thing goes for calling the police without actual proof.

A passive/ non-existent approach can lead to shoplifters coming back because they do not fear getting caught. The best way is to learn the five steps retailers’ use and how to legally approach a shoplifter. Loss prevention seminars can walk you through the steps and answer most of the legal questions you might have.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Filed Under: Seminar Tagged With: , , , , ,
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