Caught A Shoplifter? Now What? To Prosecute Or Not

Do you go fishing? Have you ever caught a fish and had to decide if you were going to keep it or not? Sometimes there are limits to the number of a certain breed of fish you can catch and keep in a day. There are also size limits that are imposed on certain species, for example; a Large Mouth Bass might have to be fourteen inches long or longer in order to keep it in South Carolina. There are even seasons when certain fish cannot be kept if caught. As an example in Texas, according to texas.gov, Red Snapper season in federal waters closed on August 22 in 2018. In some situations where you can keep fish but only certain quantities you may have to decide if you are going to catch and release and keep the larger fish or take a chance and just reach your limit for the day. Shoplifting can be somewhat the same. You were wondering how fishing was going to tie in to Retail Loss Prevention weren’t you? 

     Now I am not talking about catch and release because a shoplifter does not fit the right height and weight limits. I am talking about whether a store management team makes a decision if they are going to prosecute shoplifters if they are caught period. Some store managers make a decision not to prosecute anyone for theft. The reasons are varied but may include the potential danger involved with stopping a crook or the risk of making a stop and the suspect does not have any merchandise (or says they do not and makes the manager question the decision to stop).  Sometimes the decision not to prosecute rests on a dollar amount. A shoplifter might be stopped for an item under $20 but will not be prosecuted for that particular theft. Let’s explore why such decisions are made.

     One of the major reasons for not prosecuting shoplifters, especially when the value of the item falls under a specific price point is that the amount of time spent on the case far exceeds what the value of the item was in the first place. If you choose to stop a shoplifter you will want the manager to write up some kind of report of the incident. In Loss Prevention we have incident reports to complete. There is also the time spent by the manager waiting with the shoplifter in an office for the police to show up. Depending on the jurisdiction police may issue a citation to appear in court for the alleged crime or they may take the suspect into custody. Follow all of this up with time spent in court prosecuting the case. By the time all is said and done a prosecuted case can be more costly to the merchant than just recovering the product and letting the suspect go.

     Before you think that you have made up your mind on the direction you are going to take I would like you to think about the other perspective on this subject. Why would you decide to prosecute a shoplifting case? If you catch and detain someone, decide to release the suspect and they get into an accident you could potentially be held responsible. That is unlikely but has to be taken into consideration. If the suspect is a juvenile and you detain them you absolutely cannot release them on their own. Yes, you could choose to release them to a parent or guardian but there may be reasons it would be better to contact the police. I have seen my share of irate parents and later wished I had released the child to authorities.

     While it may not seem like an important reason for you to prosecute a shoplifter I would ask you to consider one more thing. Each time a shoplifter gets caught, cries and gets cut loose with a promise not to steal again it is another crime that there is no record of being committed. Prosecuting a thief may not make a significant difference to you but in the big picture a shoplifter with no official police record is a shoplifter with a clean record. That minimizes any penalty they may get when they are finally caught and prosecuted. Shoplifters who get away with their crimes continue to hurt retailers until they do get caught and prosecuted. 

     Catch and release when fishing may or may not be your choice. Prosecuting a shoplifter or not is up to you. Safety, efficiency, productivity and ramifications must all be taken into consideration. Ultimately the choice is up to the store owner. Just remember, whatever you decide to do be consistent and be fair with everyone you deal with.

Sensormatic & Loss Prevention Systems Join Forces

We are excited to announce our partnership with Johnson Controls/Sensormatic. Sensormatic is one of the oldest and largest Electronic Article Surveillance (EAS) manufactures in the world. Loss Prevention Systems has deep loss prevention and EAS experience.

We are offering the entire Sensormatic line of Acousto Magnetic (AM) products to our customers. We will still carry RF products such as hard tags, labels and high theft product protection. Acousto Magnetic systems by Sensormatic give us solutions to fix a number of issues that traditional RF cannot handle. This includes labels applied directly to metal and systems that can handle wider door widths.

Do you have a single doorway, double doorway or a mall entrance? Sensormatic can cover it. Tired of shoplifters taking merchandise into your restrooms and concealing it? We can fix that problem also. From an EAS standpoint, there is not much we cannot do. Challenge the Loss Prevention Systems team to design a system to fit your needs and budget.

Loss Prevention Systems’ choice of Sensormatic is also based on the quality of the systems. Sensormatic systems are extremely robust. They include features such as low power consumption, door frame and hidden systems that keep the Retailers’ storefront looking neat and clean while protecting your merchandise 24/7.

Pricing is also a factor. Sensormatic line of systems will fit a wide range of budgets depending on the features you select. We also have people counting, and data reporting. This gives the Retailer important intelligence on customer traffic and flow. We have seen many of our customer’s significantly reduce expenses in both payroll and operating costs by having this data. Store hours can be adjusted and you can adjust staffing to fit the real world.

Want more? How about having your Sensormatic EAS systems online and monitored at all times? This allows us to know if the system has been turned off or if it has maintenance or other issues. We then notify you. You no longer have to solely rely on your staff to discover that the system has an issue sometimes days or weeks later. By that time shoplifters have had a party on your dime.

On top of this Loss Prevention Systems now has a free shipping program for the purchase and installation of a Sensormatic system. One more way we are saving you money.

A typical Sensormatic system can be installed in one day. This minimizes the interruption in your store.

Of course, Loss Prevention Systems still provides free, live loss prevention training to our customers for the life of your EAS system. We will conduct any of our live sessions as often as you reasonably need them. Staff turnover? Promotions? Changes in product lines? Our training sessions include the following.  

     

We include so many other services that Loss Prevention Systems can be your one stop shop for loss prevention support. So experience our award-winning service and support. Our goal is to keep your hard earned money on your bottom line, not the shoplifters.


Can Technology End Shoplifting?

Shoplifting prevention has for many years been done with the help of technology.  From CCTV cameras that offer the loss prevention team clear pictures of the perpetrator, to radio frequency tags (RF tags) that are placed on high value items in the store and set alarm systems off if carried outside without paying. Now, stores can use facial recognition technology to help alleviate some of the shoplifting burden the loss prevention team faces every single day.

But, regardless of the technology a store uses, it is imperative for the owner or management of the store to inform their employees of the policies and procedures the store has in place regarding shoplifting.  Death, lawsuits and bodily harm has occurred to countless of employees because they do not know, or do not adhere to the policies the store has in place regarding on how to approach a suspected shoplifter.  Safety is paramount to the well being of employees, customers and the suspected shoplifter.

To read more about other topics about shoplifting, follow the links below.


Why hasn’t security technology put an end to shoplifting?

As the UK crime rate falls, there is one crime that is on the rise. Recent figures show that shoplifting has consistently grown by an annual 6% against a wider backdrop of reduced crime. This statistic is surprising considering the vast amount of time, money and effort that goes into developing anti-shoplifting technology. So why isn’t it working?

How does anti-shoplifting technology work?

The vast majority of retail stores are equipped with several high tech security measures. CCTV cameras are the most common. According to the College of Policing, CCTV is more effective as a method of gaining evidence to catch and convict a criminal than as a deterrent.

Many security camera providers provide monitoring services to ensure footage is captured and analysed as efficiently as possible. However, surveillance systems require careful planning; Banham Group, security experts with more than 90 years’ industry experience, advise that CCTV installation must include guidance, particularly on data protection laws and system legalities.


Loss Prevention Software and Data Analysis

The latest loss prevention software technology will help LP pros aggregate and analyze data into actionable information.

Data analysis is all about answering questions. To properly develop the questions, you must first identify your enterprise’s opportunities to increase profitability. Second, you need to identify the specific data needed to answer these questions. Finally, you must determine the tools and loss prevention software resources you can use to turn that data into actionable information to resolve the opportunities.

Develop the Questions. Increase in profitability is always the goal of any enterprise. Opportunities reside in breaking up organized retail crime (ORC) rings that are having a heavy impact on shrinkage and item availability across your business. Improving safety protocols to reduce internal and external injury claims would avoid payouts. Upgrading loss prevention software to improve workforce efficiency and productivity would result in reductions to labor cost centers. How do you resolve these opportunities? The specific questions can be limitless, but the answers are almost always contained in your data.


Manager loses job after video shows him choking woman

The manager of a west Charlotte beauty supply store has been terminated after cellphone video surfaced showing him kicking and choking a woman.

Sung Ho Lim was the manager of Missha Beauty. He said this all started when the woman in the video, who has not been identified, was confronted about stealing.

In the video, you can hear the woman tell Lim, “Check my bag. I don’t have anything.”

You then see the two shove each other, at which point Lim said, “You hit me.”

Moments later, Lim kicks the woman, knocks her to the ground and puts her in a choke hold. WBTV showed Lim the video, and he confirmed it is him, but he also said the part when she stole an item is not captured by this video.

“This is my fault,” Lim said. “I have to take the whole video and give it to the police.” Lim’s niece told WBTV that her uncle offered to quit his job, in the hope of taking a positive step to help the store.

He also agreed to meet the woman and apologize, but at last check, an initial meeting was delayed.

Employees told WBTV store surveillance video has been given to the Charlotte-Mecklenburg Police Department.


Starting A Better Year

According to the National Association for Shoplifting Prevention-NASP-there are 27 million people that shoplift in the United States today. That is 1 in 11  people, and 75% of those people are adults.  Women shoplift as much as men, and in case you were getting ready to profile an individual, there is no such thing as a profile of a typical shoplifter.

The busiest shopping season has passed, and if you haven’t taken inventory or are in the process of conducting one, you will realized the losses you suffered.  For many stores across the country, the holiday season is the busiest season for sales and hopefully profits, but is also the busiest time for shoplifters. One will hope that shoplifting stops when the holiday season ends, but as always, shoplifting is a year long crime that never ends.

What is there to do then?  Vigilance and preparation can help you prevent some of the shoplifting that happens at your store.

Did you know that good customer service can help you prevent some of the shoplifting at your store?

  1. Greet every customer that enters your store and ask them if they need any help
  2. Place high value items behind registers or locked up.  If they want the item, they need to have a person helping them unlock it.
  3. Have visible signs alerting the customer you will prosecute in case of shoplifting.
  4. Make the promise  of prosecuting true.  Believe it or not, shoplifters know which stores are easy target. Which stores have poor security, and which stores cannot really prosecute the shoplifter.
  5. If you check social media platforms, you will realize that there are groups of individuals that ask advice about which store they should target.  The help from other shoplifters is amazing, but you can learn whether your store is targeted and how they go about it.

Prevention, trained personnel, and clear policies and procedures can help your store and profits stay afloat.  The policies and procedures from store to store will change, but the underlying goal is the same.  Prevent losses or at least minimize the amount your store losses to shoplifting and employee theft by having clear goals and exceptionally well trained employees.