Helpers Hired For The Holidays May Take Advantage of You

October 31, 2017 by Leave a Comment

I wonder if Santa Clause conducts background checks on his newly hired elves? I’ve been contemplating the chaos that would take place in Santa’s workshop if he just hired any old elf to work for him. Does Santa ever get into a time crunch right around June and bring in seasonal hires to help meet timelines to get all of the toys made? Imagine the pilferage that would ensue if Santa’s Helpers haven’t been properly screened for criminal activity before being brought on board. Defective dolls might be delivered to darling little girls who deserve better. No firetrucks for a little fella because a fiendish elf stole it.  I have no idea what might happen at the North Pole but what I do know is that retailers DO get in a crunch for adding seasonal staff and that CAN lead to criminal activity and chaos.

     There are times when employers hire staff for their busiest times of the year but they rush into it as if they had no idea it was coming. Poor strategic planning can lead to a hurry up and hire mentality. This leads to a myriad of issues:

  • Managers are no longer as selective as they would be if they were hiring at any other time of the year. Interviews are shortened and unless something glaring stands out on an application it is submitted to Human Resources with a request to hire.
  • The focus is on getting a candidate into “the system”. They can be included in orientation and trained in time to fill the holes in the schedule. This is prime time when other concerns fall by the wayside.
  • People are hired who may not truly have the competency to do the job they are hired for. Forget potential theft issues, these workers through no fault of their own may just not be good at their job. A new cashier may not know how to count back change. They may not understand when a short-change artist is trying to con them. They may not get enough training to understand the importance of looking at everything that comes through the lane. Each of these issues causes significant cash and or merchandise shortage to the store.
  • Pre-employment screening may not be done. Background information that might have uncovered a checkered past is never discovered because there wasn’t enough time to conduct a check and get the training started. Was a convicted felon just hired? Perhaps it was just a simple petty larceny charge on their record. It could be a conviction for assault was not reported on the application and the employer won’t know because there was no pre-employment screening.
  • Hiring on the fly may result in bringing in someone who has been fired for poor performance or insubordination and that attitude may carry into the new workplace.

The list can go on but the bottom line is that not making staffing plans for the busy season can impact more than you might think.

What is the solution? You have to get the store staffed and you will be competing against every other retailer for limited resources. Plan a stepped process for adding new team members to your store.

  • First, make a commitment that EVERY new hire will undergo a pre-employment screening NO EXCEPTIONS! Loss Prevention Systems Inc. can conduct thorough background checks that will minimize your chances of bringing in a poor candidate.
  • Determine how many new employees you need and add at least 5 to 10 to that number to account for attrition.
  • Establish where you will post your job ads and what date you will begin interviews. Build a realistic timetable that includes the length of interviews, length of time for conducting the background check and length of time to complete hiring paperwork and orientations and training.
  • Set a Firm “Do Not Hire After This Date” date. Make it firm and don’t allow other managers to make exceptions.
  • Allow at least one full week from the time the last person is expected to be hired and processed to get properly trained. Failing to do so sets the new employee up for failure.

Start early enough to make your plan achievable. Starting too early and making a hiring offer then making people wait to start working will cause those new workers to quit. They are working for a paycheck. Starting too late and you will struggle to find people let alone people you want to have working for you.

     Santa may not have staffing issues, his team works all year long. You have real personnel concerns and have to hire more for the holidays. Plan ahead and make sure you are taking advantage of available workers don’t allow workers to take advantage of you.

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Implementing Security Measures to Prevent Shoplifting

October 9, 2017 by Leave a Comment

It might be too early for retailers to prepare for the holiday season, but it is never too early to implement security measures to prevent shoplifting in their stores. The holiday season attracts more customers than at any other time of the year, therefore shoplifting incidents increase with the increase of customers as well.

Having and implementing security measures before the holiday season starts can be beneficial to your bottom line.

For more about this and other topics, follow the links below.

Shoplifting: How to prevent ‘blind spots’ in the store layout

Though many types of theft deterrent equipment exist, one of the most effective and affordable approaches is preventing retail shoplifting is by avoiding “blind spots” in the store layout.

In this regard, one of the hardest places for supermarket or mass merchandise cashiers to control and easily view has been under the shopping basket, which is usually blocked by a basketful of other items above it. Failing to ring up items under the basket before customers leave the store can be extremely costly to retailers.

To prevent such losses, one nationally recognized mass-market retailer has already installed over 90,000 bottom-of-the basket (BOB) mirrors in an effort to limit this type of shrinkage in their business. The inventive mirrors are comprised of lightweight acrylic and the mirror mounts opposite the standing cashier to provide a clear, unobstructed view of the bottom of the cart without requiring the cashier to move or stoop, which also expedites checkout.

Tuesday Tip: How to Avoid Shrink

Retail theft affects a retailer’s bottom line and, ultimately, the cost of goods to the consumer. According to the 2017 National Retail Security Survey released in June by the National Retail Federation and the University of Florida, retail theft and other inventory shrink grew to $48.9 billion in 2016 from $45.2 billion in 2015. The thefts amounted to 1.44 percent of sales, up from 1.38 percent the prior year. So what are retailers to do to minimize shrink?

“Good customer service is the best deterrent to theft,” said Tom Konopacki, owner of Anastazia Treasures for the Home in Geneva, Ill. Introducing yourself and letting your customers know you’re there and willing to help them also lets them know that you’re aware of them and possibly watching.

Sorting It Out: Protecting the Supply Chain Against 4 Common Security Threats

Maintaining Security Awareness is Essential

Retailers in America lost billions of dollars in 2016, largely due to shoplifting, employee theft and other types of inventory “shrink, according to new data compiled by the National Retail Federation (NRF) and the University of Florida. The survey shows that inventory shrink grew to $48.9 billion in 2016 from $45.2 billion the year prior. The increases in losses were found to be largely due to the result of flat or declining retail security budgets.

“While Retailers are proactive in combating criminal activity in their stores they acknowledge that they still have a lot of work left to do,” NRF Vice President of Loss Prevention Bob Moraca said. “The job is made much more difficult when loss prevention experts can’t get the money they need to beef up their staffs and resources. Retail executives need to realize that money spent on preventing losses is money that improves the bottom line.”

Nearly half (48.8 percent) of retailers surveyed said they saw an increase in inventory shrink, while nearly 17 percent said it remained flat.

 

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Do You Know Who Is Stealing From You?

September 11, 2017 by Leave a Comment

Do you know who is stealing from you? It could be anyone.  Shoplifting rings across the United States are now a common practice.  Millions of dollars are stolen every day due to shoplifting, and many millions more are because of employee theft. 

The shoplifter can be anyone; from a grandma, a city employee, or a government official, shoplifters come in all shapes and form.  Police officers have been known to be apprehended when shoplifting, and  juveniles are notorious for stealing merchandise when they visit a store.  Training and awareness from you as a store manager, and from the employees at your supervision, can limit the amount these shoplifters take from your store.

For more about this and other topics, follow the links below.

Feds Break Up $20M Shoplifting Ring That Stole Clothing From Coast To Coast

Federal authorities say they’ve arrested more than a dozen people and broken up a massive shoplifting network that trafficked in some $20 million in apparel and other items stolen from stores all over the country and then sold in Mexico.

According to a grand jury indictment [PDF] unsealed this week, the San Diego-based defendants allegedly assembled “crews” of shoplifters who would steal items from a variety of stores — Victoria’s Secret, Hollister, American Eagle, Banana Republic — at malls both local and thousands of miles away.

Prosecutors say that this ring pilfered items at stores as far-flung as Washington state, Illinois, and Maryland, all with the intention of transporting the stolen goods back to the San Diego area, and then on to a fence in Mexico.

The indictment details the various roles given to the shoplifters involved in any given theft. There were “team leaders” who selected stores and targeted items within the store, while doing advance scouting for the presence of police or loss-prevention staff. When it came time to shoplift, the team leader would relocate the items targeted for shoplifting, putting them in spots within a store that made it easier for others to steal them.

Former school district employee charged with felony theft

Former St. Cloud school district buildings and grounds supervisor Bryan Brown was charged Friday with felony theft for using public funds for personal purchases, according to a complaint filed in Stearns County District Court.

Brown resigned April 3 after 27 years with the district. He began working for the district as a custodian in 1990. In 2011, he became the buildings and grounds supervisor.

Brown’s supervisor, former executive director of business services Kevin Januszewski, resigned April 6.

After the resignations, the district asked St. Cloud Police Department to investigate the possible theft of public funds at the school district, according to the complaint. That investigation was launched April 7.

Employee theft cost US businesses an average of $1.13 million in losses, according to 2017 Hiscox Embezzlement Study™

NEW YORK, NY, Aug. 23, 2017 (GLOBE NEWSWIRE) — Hiscox, the international specialist insurer, today released the 2017 Hiscox Embezzlement Study™, an examination of employee theft in the US. The findings reveal that US businesses impacted by employee theft lost an average of $1.13 million last year. Small and mid-sized companies (fewer than 500 employees) continue to be disproportionally victimized by employee theft, representing approximately 68 percent of cases.

This is the third annual Hiscox Embezzlement Study, which examines employee theft cases that were active in the US federal court system in 2016.

“There is a necessary level of trust between employees and their employer that is required of successful businesses,” said Doug Karpp, Crime & Fidelity Product Head at Hiscox. “When there is a breach in that trust because an employee or executive steals, it can have a significant impact on the entire organization both financially and emotionally. Business owners and executives need to make the shift from blind trust to intelligent trust to ensure they are able to spot and prevent employee theft.”

 

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Ashleigh’s 2 Year Anniversary!

August 28, 2017 by Leave a Comment

By Bill Bregar, CEO Loss Prevention Systems, Inc.

We have just celebrated our very own Ashleigh Berry’s two year mark with Loss Prevention Systems. Ashleigh is a perfect fit for the duties she performs. With a Bachelor’s Degree in Criminal Justice she has the mind set to read between the lines when she conducts our client’s employee background checks. Many times perspective employees will omit or distort information on their application regarding their background. Ashleigh works very hard at spotting these discrepancies. In one case, an applicant completed the release form and did not list any convicted crimes. Upon reviewing his criminal history, the applicant was convicted of 2 traffic misdemeanors, 1 violent crime and 1 felony. The applicant has admitted to 4 convictions and was applying for a job that would allow access to the public and vehicles! It’s important to know of a prospective employee’s background. What they don’t tell you will hurt you.

Ashleigh has championed our quick turnaround speed. Same day or next day for many criminal records checks is our target and standard.

Generally Ashleigh is also the first person a new customer to Loss Prevention Systems talks to about their shoplifting problems and the use of a Checkpoint System. She takes the time to understand what an individual retailer is going through and gathers the information necessary to allow us to solve his/her shoplifting problem once and for all. This goes hand in glove with LPSI’s consultative sales approach.

As CEO, I am very proud of her work and accomplishments. But more importantly, Ashleigh’s unwavering positive attitude and charming demeanor, is a joy to have here at LPSI. If you need something from us, do not hesitate to ask for Ashleigh and experience real Southern Charm at its best.

Ashleigh is also a Ford Mustang car enthusiast.

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Can You Hear Me Now? Active Listening is Important To Great Customer Service

August 28, 2017 by Leave a Comment

How often does it happen? You are in front of your television watching your favorite college football team playing a game and your spouse starts talking to you about their day or what you need from the grocery store. Then suddenly the conversation takes a nasty turn and you are asked for input about the conversation you weren’t really engaged in. The textbook reply, “Yes Dear” or “Sounds good Honey” are the first line of defense but your spouse is suspicious of your response and asks, “What did I say?”  Oops, you’re caught, you weren’t listening and you really have no idea what was said. The same thing can happen in retail but with a much different outcome and one that can cost you money. With your spouse you may be in the doghouse and it can be uncomfortable for a bit but usually things have a way of working out in the end. For a retailer,  it may end up with an  exasperated customer who won’t shop at your store any more.

Actively listening is critical for ALL retail associates. It requires paying attention to what your customer is saying and sometimes keeping an ear out for what is not being said. It is a skill that often has to be taught because we do not always give our full attention to what others say to us as I gave in my example of above. How does one really actively listen? By asking clarifying questions and repeating back what the customer has said to you. Here are some examples:

  • A customer is returning a shirt. A simple situation right? Do the refund and give the customer their money back and everything should be good. Not necessarily. What was the reason for the return? Was the merchandise defective? Did it not fit the way the customer thought it would? Did someone fail to give them proper assistance when they were looking for the shirt in the first place? By asking the right questions you may turn a bad experience into better one. If the merchandise was defective, what was the defect? Is it possible to prevent a bad experience for others by pulling that shirt brand and style from the floor and requesting a credit from the vendor? What appears to be a simple problem may have underlying issues that you would not know if you aren’t listening and asking customers questions about their returns.  Doing so let’s the customer know you do care about them.
  • Perhaps you are selling jewelry to a customer. Showing your shopper merchandise is fine but learning about the customer and what they need the jewelry for can build an invaluable rapport with your clients. Is the jewelry for a special occasion? What style and color of outfit is being worn? How about inquiring if the client is allergic to any metals? You may need to look for hypoallergenic jewelry. It is possible by asking the right questions you might be able to accessorize the sale or better yet sell the entire outfit.

A key part of active listening is the inquiry process and asking the probing questions that lead to a clear picture of what a patron wants.

In addition to the probing questions another essential part of active listening is repeating what the customer has said to you. Sometimes when we are listening to someone we hear one thing but what the customer meant was something totally different. Here is a good example from a social media post I saw the other day:

  • I want to eat Grandma
  • I want to eat, Grandma

Both have the same words but two TOTALLY different meanings. When we repeat back what we have heard in the form of a question we ensure we truly understand what our customer is asking for. We can ask our customer, “So, if I understand you correctly you want to eat your grandmother, would you like that with or without ketchup?” Our customer can then make it clear they do not want to eat grandma at all, that wouldn’t be very nice. The patron can rephrase the question and give more details on what they want. Giving our full attention helps us give our clients exactly what they want and need as we make recommendations based on what they have told us.

Focus on customer service by listening to your customers and make them the center of your attention. They will return the favor by coming back to shop time after time and spreading the word to their friends.    

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Shoplifting and Security; Are You Prepared?

August 23, 2017 by Leave a Comment

Security personnel engaging in following or chasing shoplifters outside the premises, should proceed with caution.  The laws, the dangers, and the safety net a store provides, are not longer on the security’s personnel side while outside the premises.  After you leave the store, you are vulnerable, and the dangers abound.  Keeping and stopping a shoplifter within store limits is the best decision for your safety.

To read more about shoplifting news, follow the links below.

Colorado Springs police officer fatally shoots shoplifter following foot chase

No information has been released about the shoplifting suspect

The name, gender and age of the shoplifting suspect have not been released.The officer who killed the shoplifter is on routine paid administrative leave pending an investigation by deputies of the El Paso County Sheriff’s Office, said Jacqueline Kirby, sheriff spokeswoman.

An employee from the Walmart store at 3201 E. Platte Ave. called police about the shoplifter at 11:30 p.m. Monday, Kirby said.At first, one officer responded to the shoplifting call. A foot chase ensued as this officer identified the shoplifting suspect, she said.A second officer joined the pursuit that led to the 3200 block of Bijou Avenue. The officers caught up with the suspect a few minutes after midnight, Kirby said.

Acting U of L foundation CFO fired after shoplifting arrest at U of L Golf Club

Interim University of Louisville president Greg Postel’s efforts to re-shape the image of the U of L foundation aren’t exactly off to a rousing start.Robert “Bob” Mims, who was recently hired on the recommendation of Postel as an independent contractor to serve as the acting CFO for the foundation, was fired following an arrest for theft and shoplifting in Simpsonville on Wednesday.

Card Chronicle can confirm that the location of that theft was the clubhouse of the U of L Golf Club, where Mims was reportedly inquiring about a membership given his new position at the university. An employee at the golf club called the police once Mims had left. The police then pulled Mims car over, where he confessed to the crime.Mims had worked for the foundation for only two weeks and was fired following the news of his arrest.

This apparently was not Mims’ first foray into this particular brand of theft. A source tells CC that another local country club recently discovered camera footage of Mims stealing more than $800 worth of merchandise from its clubhouse and circulated his picture to other golf clubs throughout the area.

Retailers Tackle Growing Consumer Expectations With Integrated Supply Chains

Shoppers have access to almost any product at any time and fulfillment times are shrinking by the month. With almost constant availability, consumers are asking ‘where?’ and ‘when?’ while retailers are increasingly asking themselves ‘how do we meet customer expectations?’

In the turbulent and unpredictable market, with e-tail’s growing presence, and with consumer expectations constantly growing, running a fully integrated supply chain is vital. Good communication and joined-up operations lead to better decisions and in turn to lower inventory levels, better availability, less waste and more sales.

Yet siloing, where one hand doesn’t know what the other hand is doing, remains far too common and produces the opposite results.For instance, very few retailers consider space management part of their supply chain replenishment process. This is because space is not generally the responsibility of the Supply Chain Director. This is a typical silo-driven mentality and, in modern retailing, it exposes businesses to higher risks.


 

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Technology, Security, and Training in your Business

August 3, 2017 by Leave a Comment

The retail industry is facing many challenges.  During this age of technology, shoppers are more aware of sales, prices, and the different e-commerce shops they can access thru their smart phones, computers or other electronic devices.  It is no longer a visit to the mall or other retail stores to buy whatever item consumers need, they can order just about anything from the comfort of their homes.

Customer service has become too important then to take it lightly, a nice experience at your store can make the difference between a sale and a customer walking out.

The Rush to Deploy the Latest In-Store Technology is Compromising IT Security

Digital transformation is accelerating the pace of change within the store environment. Retailers are under pressure to move quickly to implement the latest in-store capabilities to help separate themselves from the competition and provide a reason for repeat trips to the store. These retailers are blurring the physical and digital worlds to drive deeper customer engagement, loyalty, and emotional connections with a brand.

In practice, this translates to an avalanche of new technology and data analytics tools sweeping into retail outlets large and small. Self-checkout kiosks and mobile point-of-sale devices promise to enhance convenience for customers. In-store Wi-Fi, dressing room tablets, RFID, and augmented reality capabilities aim to enhance engagement and customer service capabilities.

Connected devices that monitor heating and cooling, on-shelf inventory, and interactive digital signage are transforming operations and optimizing the way stores are managed. To the customer, these changes and technology implementations should appear seamless. But to the retailer, adopting these capabilities creates many challenges and represents a radically different way of doing business within the store environment.

Yes, even though Walmart is a dumpster you usually can’t beat their prices which is why people continue to go there. Even though they have dead bodies in their restroom and tons of fights, people still enjoy dealing with trash in order to get a good bargain. And you know what else? Sometimes a loss prevention officer will accuse you of stealing even if you haven’t stolen a thing. And that’s what happened to one Minnesota woman.

It all kicked off when 45-year-old Gina Lescarbeau began to shoot on Facebook Live when two loss prevention officers, Kenny Swanson-Peck and Thomas Ewalt at the Burnsville Walmart stopped her and accused her of stealing a Lion King Disney Junior toy.

‘”You know the lion isn’t on the receipt’ Swanson-Peck says on video.  “You could record me all you want…The lion isn’t on the receipt. I don’t see anything on there for 15 dollars.”

Interview and Interrogation Training: Assumptive Questions, Part I

WZ / IAI Interviewing Tip of the Week

This week’s International Association of Interviewers interview and interrogation training tip, provided by Wicklander-Zulawski, has Wayne Hoover, CFI looking at the Soft Accusation Assumptive Question during an interview.

Watch the video, then let us know what topics you’d like to hear more about in upcoming Tips of the Week: Take the survey.

“What was the most amount of…” is the structure of this interviewing question. When you ask a suspect this question, you can expect three different responses. They could deny, they could admit, or they could hesitate. After one of these three responses, the interviewer needs to have their three transitional statements ready to react to their response.

If a denial is coming, the interviewer is prepared to stop the denial from occurring. Should they admit the interviewer is ready with a transition to development using “Great, I am glad you are trying to be honest with me.”

 

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Can Your Shelving Prevent Shoplifting? Oh Yeah!!!

August 1, 2017 by Leave a Comment

Retail shelving along with store design has a huge impact on shoplifting losses. Typically a shoplifter likes and needs privacy even if only for a moment. So why not keep that in mind when designing or remodeling your store. Your shelving and isles can work for you by simply considering several factors.

Shelving height can be critical. It may be tempting to have shelves go all the way to the ceiling. However, this creates cover for shoplifters. They feel more secure when they cannot be seen. Shelving that allows your staff to see over and keep track of customers make a shoplifter uncomfortable.

Do not create dead sports. Shoplifters will pick up your merchandise and head for “dark areas” of your store. Areas when they can remove packaging, pricing… and have time to conceal it.

Speaking of lighting. Make sure that you align lighting with your isles. Not only will that encourage sales but again, adequate lighting will not allow shoplifters to get comfortable.

You should also put some thought into your end cap displays. Move small or high value merchandise to end caps that are easily seen by your staff. Likewise place merchandise that is larger and lesser value on end caps that face away from staff.

When designing your stores’ layout consider the foot traffic of staff, customers and shoplifters. We want retail staff and even back office personnel to routinely visit all areas of the store. It may be tempting to have a single direct path but that could leave a number of areas rarely visited by staff throughout the day. That is a gold mine for shoplifters. They watch staff traffic and will naturally migrate to areas less traveled.

Likewise you want your good customers to assist you with shoplifting prevention. They can do this in two ways. If your store is laid out in such a way that keeps legitimate customers spread out and in all areas of the store not just focused in one or two places, then they help you with removing privacy from the shoplifter.

Another technique to shut off shoplifters is to make your legitimate customers into your store security, without the customer even knowing it. You can use a PA system or even radios that can be heard by the public (not on a headset) for this.

To do this make a “ghost call”. If you suspect that shoplifters are in the store then on the PA system say “security to section 3…,” then watch what happens! Legitimate customers will not care, they are not in the mindset to steal. They are focused on what they are looking at. At most they may look up and around, then simply go back to what they were doing. Shoplifters on the other hand will react differently. By calling security to an “area” that is not marked or corresponds to anything such as isle number… the shoplifter does not know what is going on. And that legitimate customer that then happens to come into the isle or area they are in now becomes an undercover store detective regardless of age, gender…. You can even assign ghost calls to staff as a responsibility to be made randomly every hour or so.

All of this because of a little forethought on your part and shelving design help.

Bill Bregar is a 30+ year loss prevention expert. Bill was the Director of Loss Prevention for several major retailers and is now the President of Loss Prevention Systems, Inc. LPSI specializes in Checkpoint Systems anti-shoplifting equipment. He has personally apprehended many shoplifters and over 2300 employees stealing from their employers. Bill can be reached at: [email protected] or at 770-426-0547

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Didn’t Your Momma Teach You Better? Inside The Mind Of A Shoplifter

August 1, 2017 by Leave a Comment

Growing up did you ever do something dumb and your mom or your dad would ask you, “What were you thinking?” Having lived in south for the past 32 years I have learned of the local colloquialism when someone does something stupid, “Didn’t your momma teach you better?” Unfortunately, as a young boy I did a lot of dumb things making me wonder if my brain developed a lot later in life than most people. For example, I had a propensity for walking behind batters warming up to go to the plate for my father’s teen baseball teams. I ended up with more than one fat lip from my stupidity…obviously not learning the lesson the first time. I had a fascination with electrical outlets and wires and old rotary dial telephones…I won’t go into details but no they didn’t work when the wires were pushed into the outlet, I was not injured but I had one very busy guardian angel.  What goes on inside of the mind of a child? I have NO idea and my wife and I have raised THREE of them! The same can be said for shoplifters I have no idea what goes on inside their heads. I can speculate on it, having caught hundreds of them but I am not convinced they have developed their brains yet.

Where I live is a tourist area. In order to get to the beaches and hotels you have to cross over one of any number of bridges. We have a saying around here that tourists leave their brains on the other side of the waterway before crossing the bridge…because they do DUMB things. It may well be that shoplifters leave their brains at home before venturing out. Here are some of examples of what I mean:

  • You have a criminal history for shoplifting and are currently on probation. You walk into a store and decide it is a good idea to steal some clothing. Then, when you are caught you ask if you can be let go and you won’t come in again. “Have you lost your mind?”
  • You shoplift and get chased and have the audacity to stop and put your hand in your purse and suggest you have a gun. Police draw down on you and put you on the ground to arrest you. Oh that’s right you also had a prior arrest for involuntary manslaughter on your record as well as multiple shoplifting violations. “What were you thinking?”
  • You make a decision to shoplift, get away with it and come back later that night and steal again. You are stopped and run but the Loss Prevention Officer grabs your purse as you flee. Yes, you get away but wait a minute, what did you have in your purse? Oh, a butcher knife and your prison I.D. card since you happen to be on parole. “Didn’t your momma teach you better?”
  • You have a station wagon loaded with television sets you’ve been stealing from hotels. What do you do since you obviously have plenty of time on your hands? You park out front of a store in the fire lane by the front doors, go into the store, steal a video player and walk out the door. Not only do you set off the Checkpoint EAS tower, Loss Prevention has been watching you. You are approached by L.P. and run. It just so happens that about 8 police officers have been outside following you from the hotels. Why it only makes sense you would run from them too, and try to jump in your station wagon, start it and nearly run into a police car. You are surprised by the fact you are physically dragged out of your car and face-planted in the pavement? Don’t forget to pick up your brain from the other side of the bridge when you do get released from jail.
  • You shoplift from a store, Loss Prevention chases you and you pull out pepper spray. You decide to try to use it but the L.P. person is smart enough to keep their distance. A police officer arrives on scene, is about to arrest you and in a moment of shear and total stupidity, you elect to pepper spray HIM! That’s a special kind of STUPID!

What’s in the mind of a shoplifter? I don’t know. The question always elicits the usual responses of, “They can’t help it,” “They didn’t understand what they were doing,,” , etc. I say someone didn’t ask them, “Didn’t your momma teach you better?” then give them a good swat on the posterior when they were younger. And yes, all of those things really happened.

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Policies and Procedures: Do You Have Them in Place?

July 18, 2017 by Leave a Comment

In the United States alone, there are over half a million shoplifting incidents everyday. The losses are in the billions and the deaths associated to shoplifting incidents are numerous. Whether you have a store policy where every shoplifter is prosecuted, or whether your store prosecutes only if the amount stolen is over a hundred dollars, the policies and procedures have to be crystal clear for every employee that works in your store.

A store employee has to be knowledgeable about the store policy concerning a shoplifting incident.  Can any employee stop a shoplifter using any means necessary? Can they follow them even outside the store? Can they forcefully attempt to stop them before they leave the premises? Do they even know what to do and how to respond if they are witness to a shoplifting incident?

Training and informing your employees of the policies they must follow when working for you and your store can save lives and lawsuits. Safety should be your primary concern when dealing with shoplifters, and should be voiced to all your employees.

Training can be reinforced as a reminder of the policies the store follows regarding shoplifters during a brief hustle in the morning before customers arrive.The capital you invest in the training of your loss prevention team and other management employees can save you expensive lawsuits later on. 

Employees at stores like Walmart  have been involved in incidents where a shoplifter has lost his life because the employees did not follow the procedures set by the store. An employee at Home Depot has been terminated because he did not follow the strict policy set forth by the store concerning shoplifters. Who is at fault?  The lawsuits because of these incidents can come to the stores from the shoplifter and the employee that was terminated.  Could training have prevented these incidents?  It couldn’t have hurt.

A customers cannot be afraid to come of your store because of what they might have seen when a shoplifter was detained. They have to believe that you will do the best to protect them from being harassed or from getting hurt in case a shoplifting incident occurs when they are at your store.

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