Shoplifting News

November 18, 2014 by Leave a Comment

shoplifting5These are some of the articles and news concerning shoplifting around the country. As the busiest shopping season begins, retailer stores and their management are more vigilant about shoplifters and how to deter them from entering their store and walking away with merchandise. To read more about shoplifting, follow the links below.

Burglar Returns After Veterans Day Break-In of Paratrooper’s Home. This Time The Soldier Is Waiting.

After a man recently broke into his house on the night of Veterans Day, Andrew Myers, a paratrooper from the 82nd Airborne, decided he would not become a victim again.

Meyers posted his story, along with video, to LiveLeak:

“‘I installed motion sensors and door chimes immediately and sat on edge… it only took 2 days for him to return but this time after finding the bottom door locked, he just made his way around my house to attempt to gain entry upstairs (where my GF and dog are).

Once I told him he wasn’t coming in, and wasn’t leaving till he talked to the police he struggled to get away and tried a huge haymaker on the porch and ate an uppercut for his troubles.(off camera)

He was just about “out” on the porch but I realized I wanted anything that happened to be on camera so I drug him down the stairs. The rest can be seen on camera…’”

Meyers also set his clip to music and posted it to his YouTube account Sunday. Fox and Friends then showed the video this morning and it’s gone viral as a result.

Shoplifting costs nothing……or does it?

(NBC) – A new study finds shoplifting costs US consumers hundreds of dollars a year.

According to the business website Checkpoint, shoplifting, along with employee theft, costs US businesses $42 billion per year.

That turns out to an annual average of about $403 per US household.

The most frequently stolen items include clothing, mobile phone accessories, power tools, wine and make-up products.

Woman Leaves Baby Behind Fleeing From Shoplifting Accusation

A Lexington woman is behind bars after police say she left her nine-month-old child in the lobby of a Walmart after she was confronted about shoplifting.

The arrest citation says 30-year-old Samantha Lyons went to the Walmart in Hamburg on Tuesday afternoon with her nine-month-old and the child’s father, and that surveillance video caught her putting store items inside a bag.

The citation, which also refers to Lyons as Samantha Baker, says as she tried to leave, she was confronted by loss prevention and that is when Lyons, along with the child’s father, ran, leaving the baby behind.

It’s unclear what happened after she fled, but she was arrested back at the Walmart around three hours later.

Documents say Lyons admitted to stealing the items from Walmart.

Lyons is charged with theft by unlawlful taking and abandoning a minor. She is expected to be in court Wednesday.

Police have not released the father’s name. It’s not clear if he faces any charges.

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What Is Your Return Policy This Holiday Season?

November 7, 2014 by Leave a Comment

theft (13)Many stores around the country accept returns without a receipt. Some have date restrictions, or a credit transaction look up if you do not have the receipt, but others let you exchange or return merchandise with only an id. Wal-marts’ policy time restriction is 90 days with some exceptions with electronics, otherwise you can get a cash refund for purchases under $25 dollars or store credit for purchases of over $25. Target, office Depot, Lowes, Kohl’s and other stores do not require a receipt, although they can look up the transaction with your membership or credit card transaction. Making your policy clear on purchases this holiday season can save your business money and avoid the confusion with your employees about the return policy of the store. For more information about shoplifting, follow the links below.

Shoplifting suspect arrested after running out of gas during chase

The Atlanta Journal-Constitution

Snellville police nabbed a suspected serial shoplifter earlier this week after a harrowing chase through five jurisdictions that ended when the suspect ran out of gas.

Carl Ashley Thompson, 30, of Ball Ground, was taken into custody Tuesday. He faces a slew of traffic violation charges, along with three counts of felony theft by shoplifting, fleeing or attempting to elude a police officer, criminal trespass and for possessing drug-related objects.

No one was injured during the chase, which began when an officer tried to stop Thompson around 3:40 a.m. for speeding – going 51 mph in a 35 mph zone. The officer also noticed that the car had no license plate.

Shoplifting leads to drug discovery

COOKEVILLE — A reported shoplifting led to more trouble for one Cookeville woman.

According to a police report filed by Cookeville Police Officer Kenneth Frye, it began with a reported shoplifting around 3 p.m. Friday at Kohl’s department store on Jackson. A female was reported to have left the location without paying for some items.

Dispatch gave him a description of the vehicle and the tag, which he located traveling south on South Willow Avenue. He stopped the vehicle in the area of 851 S. Willow Ave. and came into contact with the driver, identified as Fawn Price of Top Road, Cookeville.

“During a consent search of her person, I located a black “straw” with white residue,” Frye’s report states. “Price told me that she used it to ‘snort’ Hydrocodone.”

Addicts target Wal-Mart in shoplifting scheme

INDIANAPOLIS – Feeding a heroin addiction often means addicts resort to stealing – from friends, family and businesses.

For former heroin addict Ashley Milburn, it meant a shoplifting scheme involving a group of women earning hundreds of dollars a day illicitly by scamming Wal-Mart.

Milburn, now serving time behind bars, spoke to Call 6 Investigator Rafael Sanchez about how she used to steal from the big box retailer – and how she’s sure her fellow heroin users are still going about it.

The key to the scam: Wal-Mart’s no-receipt policy for returns.

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Tis The Season To Be……Robbed

November 6, 2014 by Leave a Comment

shoplifting1It is getting darker outside earlier. The season brings more than that to us. The pressure on everyone including the bad guy’s increases. This coupled with drug addictions, personal problems and more will make retailers a tempting target. After all you tend to have a lot of cash around or at least the perception of more cash in the drawer is there.

We really don’t care why it happens the real concern is how do we keep it from happening to us? You can reduce your risks with a few simple, cost effective and for the most part common sense measures:

  • Drain your Cash Drawer – Your drawers start out the day with a set amount usually in the neighborhood of $100+/- in cash. Set up a schedule and make it someone’s responsibility to drain the drawer of cash every few hours. An easy way to do this is to pull out the all the large bills such as $50’s and $100’s. Leave only enough of the others to make change. DO NOT think that by hiding them under the cash drawer that no one will notice. Everyone knows this. Pull the money out and seal it in an envelope. You do not even need to count it at this point. Put the sealed envelope in the safe. If you have more than one POS then write the POS number on the envelope. An even easier way to do this is to invest into a simple drop safe that costs around $100 (we can point you to a great vendor for this). You can install a drop safe yourself. It simply bolts under the POS in the Cash/Wrap. They have a slot that you can drop envelopes or just loose bills into. I think the best ones are the ones that use a padlock. Inexpensive and easy to keep up with. Then at the end of shift you simply pull that money out and take it to the back with the till. WHY are we doing this you ask? Most robbers come in and look at your drawer before they hit you that day or another. Having a drawer full of succulent cash is like waving tax money in front of a politician. They simply can resist.
  • Lighting – Get your lighting both inside and outside up to speed. Replace burned out bulbs and ballasts. If your landlord is responsible for any of this then now is a good time to send him an email (finish this article first though as I have a few other tidbits for you). Dark attracts the bad guys.
  • Observe and report – If you see someone suspicious then ask the police to drop by. Speaking of that, do you have a relationship with your local Police Department or are you just another store in the crowd? Granted this is sometimes easier in smaller communities. But large departments will also respond with the right incentives. Make it known that you like their presence there. Coffee and a warm place to write a report helps. Call and ask for a supervisor to drop by (non-emergency). Ask the Sargent what is going on in your area. What suggestions does he or she have for you? Their opinion counts to you, let them know that. Can they have an officer come by as your folks are closing to make sure that everyone is safe? Being a former Police Officer I know that the Police would rather do that then deal with a robbery.
  •   Deposits – I strongly recommend that you do not take deposits to the Bank at night or closing. All the bad guys need to do is see who is showing up at the night deposit. Again it is like candy to a baby. Instead lock your deposit in your safe and take it late morning or lunch time. That is a good reason for you to get away for a few minutes anyway. Instead of that frozen meal in the microwave you can actually recharge your brain battery for a few minutes. Speaking of deposits. Conceal them by putting the deposit envelope or bag into something else. Don’t be obvious.
  • Discuss with Staff – Your people need to be in the loop. Many people treat this as something that will never happen to them. And of course we hope it won’t. But although a nice thought that is like expecting that world peace will really happen someday. I have a list of simple discussion points that I will be happy to send you free of charge, obligation…. just send me an email or call. I also see Managers and Owners that think they will scare their employees by discussing it up front. People including that 18 year old first time employee are tougher than you think. Remember, this is really about their safety not the money.
  • Give Freely! – Last but not least, if someone presents you with the business end of a gun, knife, hand grenade, tank…. (You get the picture) then give them the money and get them on their way as soon as you can. Your duties are the protection of yourself, employees and customers. The money is a small mater when a robbery occurs. As soon as they leave lock the doors, THEN call the police. Robbers have been known to come back when they did not think that they got their fair share of your profits. Do not open the door for anyone except a uniformed police officer. You need to protect and keep your employees and customers there. This will also help to insure that these witnesses are there when to police are on site.

Again contact us if we can help.

Let’s have a profitable and safe holiday selling season!

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High Profile Cases

November 6, 2014 by Leave a Comment

shoplifting7A high profile, professional athlete was arrested recently for shoplifting. Allegedly, he paid for a bottle of cologne and then proceeded to the menswear department. He placed a few packages of underwear in his shopping bag. At the point of his apprehension, he was also found to have a “tester” bottle of cologne in his bag (unpaid for) as well. He is not the first athlete/ celebrity to be caught shoplifting, and most certainly will not be the last.

A similar situation would include a shoplifter who is related to (or claims to be related to) a high profile personality. It is a frequently used tactic that a shoplifter will try to intimidate their accusers by name-dropping congressmen, chief or police, celebrity, etc. More often than not, these claims are unfounded, or play no significant role in an investigation. For the few times that the claims are true, your store will have more to contend with than the loss of merchandise.

These high profile shoplifters do not steal out of need. They clearly have the money to pay for such items. They are stealing out of boredom, entitlement, or simply because they are looking for a challenge- to see if they can get away with it. Their crimes are not necessarily expensive items; sometimes it can be simple items like underwear, health and beauty items, even food items. This means that it is not improbable that a celebrity can shoplift from a small, local store.

That being said, it is not a common occurrence for a store to experience a shoplifting incident by a high profile person. It is merely a fact to keep in mind while you are making shoplifting apprehensions. You never know whom you might be picking up, so it is best to make sure your policies, practices and actions are completely by the book for each incident.

After making an apprehension, the suspect might try to bully their way out of the situation by telling you who they are, or who their relations are. This is the time to be professional, avoid making sarcastic or snarky comments and stick to the facts. If they truly are a high profile personality, every little step may be dissected and criticized later on. The media outlets will inevitably catch wind of the apprehension and will try to make it a bigger story that what it needs to be.

You can be faced with news reporters, bloggers, fans, etc coming into your store. Some will just look around to see the now infamous store. Others will come in and try to make trouble- asking questions, making comments, even potentially making threats.

I worked loss prevention for a retailer, who many years ago made an apprehension of a very famous actress. Even though the case was air tight, national news sources hovered throughout the entire process. Statements had to be made to ensure the integrity of our company’s reputation remained in tact. At the same time, it was very important that our own legal team was involved to make sure we did not overstep the legal boundaries of an open court case. If for some reason the apprehending officer made statements to the media, and the case was lost in court, we could have had potentially disastrous civil liability cases brought against us by the actress. On the day the verdict from her criminal trial was to be released, every one of our stores across the country received numerous threatening phone calls. Some merely threatened to never shop with us again if “we” found the actress guilty of shoplifting. Others had more severe threats of violence.

With the increased chance of media scrutiny during a high profile shoplifting incident, retailers can often find themselves faced with more variables and consequences than what was anticipated for a seemingly routine shoplifting apprehension. Without black and white policies in place, the added liability from a case gone wrong can have devastating and lasting consequences both to a retailer’s image, and their financial bottom line.

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Court Room Drama

November 6, 2014 by Leave a Comment

law-3If you have never been in court before, it can be a very eye opening experience. There are similarities between TV courtroom proceedings and real life, but the overall experience is very different. If you are planning on prosecuting shoplifters or employees for theft, it is important to understand this step in the process.

Working within the court system is essential to ensure the employee or shoplifter has an official record of their wrongdoing. This criminal prosecution provides concrete evidence against an employee or shoplifter of their alleged acts. This record makes it easier for potential employers to understand an applicants past history, an indicator of their future reliability.

Here is how the process generally works. At the time of a shoplifter’s apprehension, or the completion of an employee theft interview, local law enforcement will be called in. This could be the city police, county police, or even the local sheriff’s department based on your individual store’s location and jurisdiction. If you have multiple locations, understand the jurisdiction might be different for each one. Specifically knowing which department to call ahead of time will simplify the process during an actual incident.

The responding law enforcement will ask a few questions from you. They will take a statement from both sides, and usually ask to see any video available. This is the initial opportunity to present your evidence against the suspect. This is not a time to hold back actual evidence you may have, or give unsubstantiated opinions as evidence.

Law enforcement will take the suspect into custody (if applicable) and file a police report. You may need to go down to their station to fill out additional paperwork depending upon the local protocol. From there papers will be filed with the court system. You should receive a subpoena stating the time, date and place of the court case for your suspect. Understand that it might take a few weeks to several months for this to happen. It is all based upon your local court’s current caseload.

During this downtime, you should ensure that you have created a case report with statements explaining each step of the shoplifting incident, any statements made by the suspect, any paper evidence, a detailed listing of merchandise stolen (size, style, UPC or SKU, color, quantity) photos taken of the suspect, their ID or the merchandise, employee ID, and any video evidence. This case report needs to be kept in a private, locked file cabinet or other place that eliminates contact or access by other employees. Any deviation may allow the defendant’s attorney to question the integrity of the chain of evidence and speculate that it has been tampered with.

When you are set to go to court on the specific time and date given, make sure you show up early and bring your case report with you. Law enforcement may have requested copies at the time of the arrest, but it is better for you to not rely on law enforcement to bring it with them. They have so many cases on a daily basis; they may not remember months later what they were given. It is your responsibility to prove the suspect guilty based upon your evidence. If you show up with nothing, the suspect may be found innocent. Bring the report and file with you.

When you show up, find the prosecuting attorney. They are the ones presenting the case on your behalf. Show them your file, your video, and answer their questions. They are not trying to pick your case apart; they just need to have a full understanding of what they can present to the defense attorney and the judge. Arriving early allows you enough time to best prepare your case with the attorney and have better end results.

While you cannot dictate that a suspect is charged with a specific crime (felony theft vs. misdemeanor theft) you are allowed to let the attorney know that the suspect is not to return to any of your store locations. If so, they will be charged with trespassing.

At this point the attorney will confer with the defense attorney. They will try to work out a plea bargain, which the suspect hopefully will take. They may not stick with the original charges, but a plea bargain will save you countless hours and trips back and forth to the courthouse for an actual trial.

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Shoplifting Policies and Procedures

October 23, 2014 by Leave a Comment

law-3Every business is different, and their policies and procedures varied from store to store or office to office. In a retail store, the policies and procedures concerning a shoplifting accident have to concise and known by every employee in the store. Knowing what to do and how to react to those kind of situations is important and financially responsible to the business. If your policy is to prosecute every shoplifter regardless of age, or the amount of merchandise they steal, your employees should be aware of it. If your policy is to get the merchandise back without prosecuting, they should be aware of that too. Avoiding a lawsuit against your store regarding a shoplifting accident should be an important subject to discuss with your employees and your management team.

Follow the links for more news about shoplifting.

NM shoplifters as early risers

EDGEWOOD — Five-thirty in the morning might be an odd time for a shopping spree, but it’s a common time of day for shoplifters.

Combatting shoplifting, especially in those wee hours of the morning, is a common struggle for operators of 24-hour stores, and Wal-Marts throughout the area have been experiencing individuals pushing fully loaded shopping carts out the doors without paying a dime. Edgewood Police Chief Fred Radosevich said his department received a call two weeks ago reporting four suspected shoplifters attempting to leave the premises, with what later turned out to be nearly $2,000 worth of goods.

“It happened on Oct. 8 at about 5:30 in the morning,” he said. “We got a report of people possibly shoplifting. Officer (David) Lovato responded. Through the investigation two people were arrested.”

Lovato identified four people on the scene as suspects – three females and one male. He arrested Joyce Newman, 50, of Bernalillo and Jacee York, 19, of Rio Rancho. The pair both have extensive records, including past charges for shoplifting.

The remaining two suspects had not exited the store when they were stopped so they have not been arrested, but they will be issued a summons, Radosevich added.

Armed Kingsport shoplifter assaults employees, flees police

An attempt to swipe $72 in Walmart merchandise escalated to felony charges, according to Kingsport police, as the suspect pulled a knife on store employees and was Tasered by a responding officer, then briefly escaped across a parking lot after being handcuffed.
At approximately 6:20 p.m. Wednesday, police were alerted to the incident at 2500 W. Stone Drive. It was reported a shoplifter had been detained by loss prevention officers but was resisting.

While en route, officers were told that the suspect had brandished a knife and fled the store, running toward the adjacent Lowe’s. A Kingsport Police Department incident report states an officer spotted the described suspect crossing Deneen Lane. When the officer exited his patrol car and ordered the man to stop, he allegedly began “running faster.”

The suspect, later identified as Joseph B. Hall, 25, reportedly ignored additional commands during the ensuing foot pursuit, prompting the officer to deploy a Taser. It immediately halted Hall’s flight, with a second officer then attempting to bring him into custody.

Hall allegedly resisted by “violently kicking” and holding his arms beneath his body. At that point police observed a knife in his pocket, with concerns that he would attempt to stab police prompting a second deployment from a Taser.

Gabriel Brothers Protects Prices by Standing Up to Shoplifting with CAP 

SALT LAKE CITY – Sept. 30, 2014 – Loss prevention cloud technology company Turning Point Justice and the National Association for Shoplifting Prevention (NASP) today announced that Gabriel Brothers (Gabe’s), fashion retailer and first choice destination for savvy shoppers, has adopted the CAP for Shoplifting crime accountability program. A collaborative retail theft solution created by TPJ and NASP, CAP is based upon the principle that cooperation between retailers, law enforcement and the justice system saves time and money for everyone while improving offender accountability and reducing recidivism.

“Shoplifting prevention is essential to keeping prices low for customers, and CAP provides an innovative approach to holding more offenders accountable for retail theft,” said Mark Stovich, Gabriel Brothers Inc. Director of Asset Protection. “Gabe’s customers know they can count on us for great prices, and with CAP, we can meet those expectations while helping our communities fight shoplifting and support positive values.”

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Loose the Battle, Win the War

July 30, 2014 by Leave a Comment

theft (1)I read a horrifying news article about a man, who had been convicted of shoplifting, winning a lawsuit to the tune of $500,000. That’s right- half a million dollars paid out to a man who was convicted of shoplifting from a store. The report was horrifying for two reasons.

The first, because he was a shoplifter who might never have to work a day in his life again, basically was paid out to steal. Two, because the reason he won his suit was because he was injured during the course of the apprehension as a result of his shoplifting.

It raises a very important question of where do we, as retailers and business owners, draw the line? Where do we say we will allow this particular loss to happen to avoid an even worse loss? In essence, how do we loose the battle to win the war?

As the news report goes on, this particular man seems to have made a habit of bringing up (and winning) lawsuits stemming from his alleged shoplifting incidents. When the businesses could not win their cases against this man to convict him of shoplifting, he turned around and sued for slander, liable, and wrongful apprehensions.

While this particular situation is probably one of the more extreme examples of how a shoplifting stop can go horrifically wrong, this is not an unrealistic topic for businesses to be aware of.

Any time a shoplifter is stopped, or even approached, we have a responsibility to be right- 100% right. We also have to be able to prove it in a court of law. The days of acting on gut feelings or suspicions are long gone.

We have a right to protect our stores and to make shoplifting stops. We need to do so in a way that is also fair and legal to the suspected shoplifter- lest we also incur a half million dollar settlement at our expense.

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Why Your Employees Need to Know The Shoplifting Policies in your Store

July 16, 2014 by Leave a Comment

law-3A shoplifting case in any state can run from an infraction or a misdemeanor to a felony charge. Many communities across the United States are urging government officials to make a shoplifting case charge into something serious to deterred shoplifters from entering their stores and getting away with stolen merchandise.

Policies across the retail industry vary tremendously. Regardless of the policies you want your employees to adhere to, those policies have to be understood and follow through regardless of the situation. Law suits against retail stores are prevalent and costly, educating your security employees about the policies and laws in the state and your store can prevent expenses your business can do without.

Follow more stories about shoplifting by following the links below.

Target security officer fired after reporting shoplifting

Dallas Northington spent nearly eight years working for Target in loss prevention, roaming the stores and scanning the surveillance cameras. In an episode at the Leesburg Target store in May that he said was typical, a man was allegedly captured twice on video shoplifting, and Northington responded as he said he always did: He called the Leesburg police, made a report and provided them the videos of the two incidents.

But the man in the video may have been a Fairfax County sheriff’s deputy, Northington said he soon learned. And within days, two things happened: The deputy retired from the sheriff’s office and Target fired Northington, 29, a married father of two with a third child on the way.

Northington said Target officials told him that he had violated procedure by not filling out the proper paperwork before contacting the police, though he said his office had operated the same way for years. He said he also was told that he had been insubordinate for not seeking approval before calling police, though he said the standard practice was for him to act as needed.

Va. sheriff’s employee to be charged in shoplifting

WASHINGTON (AP) – Leesburg police say a Fairfax County Sheriff’s Office employee will be charged with shoplifting in a case that drew attention after the Target security guard who reported the alleged crime was fired.

The sheriff’s office employee has not been identified, and formal charges have yet to be filed.

Leesburg police say they identified a suspect a few days after the theft in late May and were awaiting word from Target on whether to proceed with charges. Police say they got that word from Target on Monday.

Police say the decision to fire the security guard was a corporate decision made by Target. Dallas Northington told The Washington Post that he was fired after Target told him he violated procedure by filling out paperwork before calling police.

Man wanted for shoplifting at Suffolk Walmart

Suffolk, Va. – Suffolk police are seeking the public’s assistance in identifying a man involved in a shoplifting incident at Walmart.

It happened on July 12 shortly after midnight at the Walmart located in the 6200 block of College Drive.

The suspect is described as a black male in his late teens or early 20’s wearing a dark tank top, camouflage shorts, a dark do-rag, flip flops and dark socks.

Surveillance cameras captured the suspect pulling a plastic Walmart bag from his pocket and placing several items in the bag and then proceeding past the register.

A loss prevention officer saw the suspect driving off in a tan colored Ford SUV.

Anyone with information is asked to contact Crime Line at 1-888-Lock-U-Up.

When calling Crime Line, callers do not have to give their names or appear in court.

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Discourage Shoplifters With Good Customer Service!

April 22, 2014 by Leave a Comment

theft (5)When shoplifters steal items from a store, it is not only a loss of the capital used to buy the item but the potential earnings from the sale of said item are lost as well. In addition to the hassle caused, the lost income can force business owners to increase prices all around if the problem becomes rampant; the money needs to be made up somewhere and usually it is passed on to the customers in the end. Luckily, there are easy ways to prevent shoplifting when everyone who works at the store is on the same page.

A shoplifter’s worst nightmare is being recognizable. That is why they usually try to stay under the radar and remain out of the way of store clerks and salespeople. Therefore, one of the best ways to deter potential shoplifters is through stellar customer service; by being visible to all customers, you will give the impression that you know what is going on in your surroundings. By promptly greeting each and every customer that enters your store, you will make it known that you are aware of their presence.

However, it is important not to hover over customers as to make them feel like you are overly suspicious; innocent customers will be annoyed whilst seasoned shoplifters may be provoked to find a way to steal just in spite of you. The best way to go about this is to just be friendly and offer your assistance to everyone; let the customers know you are available and ready to help as soon as you are needed. An added benefit to this method is that real customers will feel even more welcomed in your store and thus are more likely to make a purchase.

Every clerk in the store should prescribe to using great customer service in order for this method to be effective. Seasoned shoplifters often stake out their targets before making a move and so they will wait for a “weak link” among the staff to be working; if everyone delivers the same great service, there will be no weak spot for them to take advantage of.

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