May is the month to prepare for your summer sales season

March is known for coming in like a lion and going out like a lamb. April showers bring May flowers but what in the world does May bring? May ushers in the summer sales season! Spring is wrapping up and now is the time to be getting your store ready for all of the shoppers looking for the items that will make the long, warm days of June, July and August a memorable time. The big stores are rolling out grills, picnic wares and yard games.  They are loading up with tons of bathing suits, beach towels, sunscreens and sunglasses. The big boys appeal to all of the summer trends in almost every department. They are also preparing for criminal activity and preparing to prevent it.

     With the end of May families start to travel and take vacations, children and teens are out of school and so there is just more free time on people’s hands. No, I’m not advocating doing away with summer vacations from school (I remember my school days and my break times could never get here fast enough). The simple fact is that with more people coming and going into stores theft will increase as will sales. Big box retailers prepare for this influx of traffic. Store Managers are setting planograms and endcaps to encourage the sale of those items that are relevant to the tourist, vacationer and outdoor-minded families. Loss Prevention Managers are evaluating product placement and the appropriate retail anti-theft devices for the particular merchandise in question. They may also be reviewing camera coverage to ensure thieves will be discouraged from trying to steal. Electronic Article Surveillance Systems will be tested for functionality and that tagging standards are met. The small business retail owner could have to do such things on his/her own. If you are that owner you may not even think you have a store that lends itself to seasonal merchandise sales. Take a look again, you may have more items that can be season specific than you think. You may also be able to take advantage of Loss prevention measures you have not implemented yet.

     If a store specializes in jewelry sales it may not occur to an owner that there is a seasonal element to it. Jewelry would seem to be a year-round item to sell but think about your merchandise in terms of accessorizing summer dresses or casual watches for a man preparing to go on a trip. Someone on a cruise may need jewelry that will accentuate an evening dress for formal dinners. How about the small corner grocer? What kind of impact can summer have in that store? Think about the traditional things we do during the summer days. We load up coolers with soft drinks and beer. We have cookouts with hot dogs, burgers, marshmallows, buns, condiments etcetera. Put the dry goods at the front of the store in high traffic areas to impact customer interest. Running a hardware store means putting lawn and garden care tools and supplies in front of the customers. Maybe you carry drink coolers or gas containers for boaters. Product placement is key to reminding customers what they need for the season.

     As you begin strategizing about how the merchandise you carry can have a seasonal component you also want to think about whether those goods will be stolen. Retail merchandise anti-theft devices are available for nearly every single item that is sold. It is simply a matter of finding the correct tag or label for the item. If you are going to promote meat for summer cookouts you have to know that there are going to be shoplifters who will try to steal some of it. Using food-safe Checkpoint EAS labels will prevent pilferage while allowing you the freedom to fill your meat freezers with the items that will increase sales. Having a grill display may be an opportunity to use an Alpha Security cable lock to keep it from being rolled out the door. Condiments on that display can be protected with EAS soft tags.  An end cap with bathing suits near the front of the store will drive sales and theft but clothing security tags will deter shoplifters. Jewelry store owners, you will be happy to know there are jewelry locks available to permit open-air display which can increase sales.

     Be ready for summer. Sales will sizzle as the days heat up if you use May to get your merchandise in front of the shoppers. Prepare displays that will mesmerize your customers and entice them to make purchases. In the process, don’t forget to use merchandise protection strategies. Increased foot traffic does not have to mean increased theft if you protect your products with the appropriate devices.


      

Employee Training

The scary shoplifting cases we hear and see on TV, or on newspapers in the United States, are becoming too commonplace to rendered us shocked. 

Shoplifting has always been a problem for stores across the globe, but now, people are losing their lives because we put more value on a bag of cookies than a human’s life. The incidents that are happening now concerning shoplifting should make us ponder whether the reactions, lives lost and the way our employees conduct themselves during a shoplifting incident merits those responses.

We should not forget that Shoplifting is a crime and that as an owner of a retail store your livelihood depends on the profits that you can gain by being a responsible owner. But, we cannot forget that we are dealing with human lives as well. 

If the price of a bag of cookies has the same value to you as a shop owner than a human life, then deterrents to prevent shoplifting are probably of no interest to you. But, if you believe that prevention to these crimes is the beginning of solving a major social issue in this country, then maybe prevention methods and other solutions are likely to be of interest to you as an owner.

  1. Training  — We have read more than once about the death of an accused shoplifter in a store.  Authorities are called to the business when the shoplifting incident has gone out of hands and the resulting confrontation has led to the death of the accused shoplifter. Now, what?  Lawyers, police departments and customers are involved, and the incident has become a national news piece.  Providing training to your employees to respond appropriately to a shoplifting incident has proven to be an investment that you will not regret and lives that will not be lost.
  2. CCTV cameras, prevention systems, and facial recognition software are some of the preventable shoplifting measures you can use to prevent, deter and fight shoplifting in your stores.  These are some of the investments that apart from your employees will become invaluable to you and pay for themselves in the short run.
  3. Inventory — If you know what you are selling, what is being stolen, and what are some of the items that are more enticing for shoplifters-because of the resale value or ease of trading — you may be able to use more of your resources to protect those aisles or move them to a safer place.  Being aware of what is happening in your store is instrumental in the prevention of shoplifting.
  4. Employees that care what is happening in your store is an issue that is too important to ignore.  Studies have shown that happy employees make great employees and can boost the morale of the people that work with them.  Your responsibility as an owner begins by rewarding your employees – By increasing their salary, offering incentives, and/or offering praise-your business can gain the caring you need to protect your store.
  5. Hiring the right people for your store begins by using the tools at your disposal that can make a difference in your hiring.  Background checks are the first step in ensuring you have the right people in place.

The rewards of paying for your employees’ training can be seen almost immediately.  There is no reason why the investment should be put elsewhere when employee ’s training has been shown to be a great and continues asset for the business owner.


Cashiers Stealing?!?!? Yes They Do! From You Also!

Recently, I conducted an employee theft investigation for a client. I want to share some of the findings from that investigation in the hopes that you can use it to review your own potential for losses.

A Cashier had befriended a frequent customer. This Retailer sells merchandise to Contractors. The customer in question had an outstanding credit on their account of a few hundred dollars. As they went through the Point Of Sale (POS/cash register) the Cashier looked up and then applied the credit to the current sale. This is normal practice for this particular Retailer. The customer then said to the Cashier “if you have more of those, I will take them”. So the Cashier looked up some other credits, from other customers that were quite aged and never used. She found that she was able to reassign the credit to this customer and applied another credit to their current purchase.

As you can imagine this became a regular occurrence. However, no one caught on. This went on for some time. It was not discovered until a recent credit was used and raised a red flag. The CFO began an investigation and revealed that there had been thousands of dollars stolen this way. The POS activity is recorded with video cameras but the full extent could not be confirmed because the video recorder hard drive did not have the capacity for more than about three days of video.

I was asked to investigate. After review of the evidence and information, I interviewed the Cashier. She is a 21-year-old single mother of 3. She has no property, car or house. Her Mother brings her back and forth to work. An Aunt watches the children.

The first thing I do when I talk to an employee under investigation is what is called a Behavioral Analysis Interview (BAI). A BAI tells me two things: first, if the person is involved in the loss (not if they did it or not) and second what they do when they lie. Some refer to this as body language. It is a comparison of verbal and non-verbal responses to a structured set of questions. Once I have both of these pieces in place, I am in control of the conversation. If they lie to me I know it. I should add that I have conducted over 2300 of these interviews/interrogations.

I then switched to interrogation mode. An interrogation is a structured conversation. My voice stays level and calm. There are no threats, promises, abuse, bright lights, rubber hoses….. (no, you can’t use your antique thumb screw collection). After a while, she “broke” and confessed to what she did. She told me that she had been doing this for 10 months totaling over $11,000. The customer was paying her off outside of work. I then went through the evidence which up to this point is never shown to a subject. She confirmed what we had. She then incorporated her admissions into a written statement.

After reviewing the facts with the Senior Management of the company, I was instructed to contact the Police. Officers responded and took her into custody. She was charged with felonies both theft and embezzlement. Needless to say, she was terminated at that time. The company will decide at a later point whether to file a civil suit against her or not. You may be asking yourself right now “why would the company waste time/money filing a civil suit against someone that has no assets?” There are actually very good reasons to do this. In most cases, it is about ensuring that everyone else understands what will happen if someone steals from YOUR business.

You should ask these questions about your operation:

  • Does your POS system allow a Cashier to reassign customer credits without Manager approval and signature?
  • Do all customer returns require a Manager to review and sign off at the time of the return (customer & merchandise present)?
  • Are all credits, returns, voids, and no-sales reviewed at end of the day by a Manager?
  • Are any discrepancies reviewed with the Cashier that day or the next day to gain an explanation? Is corrective action taken right away if the Cashier is not following policy/procedure?
  • Is someone else then reviewing what the store turned in? Managers can be involved in theft also.
  • How much video can your DVR hold? Hard drive space is cheap. You should have at least the last sixty to ninety days of activity. You do record Cashier activity….Right?
  • Do you REALLY know your employees? Does their lifestyle fit their circumstances? Do they live above their means? Are they struggling to survive? I teach this in my live Employee Theft Seminar (in-person or webinar).

Employee theft occurs every day. It happens at your business also, whether or not you see it is up to you. Don’t bury your head in the sand. Be proactive to PREVENT losses. If you need help, contact us. Loss Prevention is what we specialize in!


Things Not To Overlook For Inventory: Tips For L.P. Managers

Sometime this year you will most likely be conducting an inventory. Some stores even conduct multiple inventories when they have high stock shortage results. While it does not necessarily translate to poor results, a lack of adequate preparation can have an impact on the final shortage numbers.  Occasionally, it is easy to overlook things that can cause an unnecessary stock shortage. Here are some things to look at as you prepare for your next store inventory that may prove helpful in obtaining the best possible results:

  • If you have shoplifting or employee theft cases you are prosecuting you need to account for the merchandise. A Loss Prevention Department should have an evidence locker with recovered merchandise in it if a case has not come to trial yet. Some police departments retain the evidence and supply a chain of custody form that lists the merchandise they are holding. Ensure the evidence, in either case, is included in your inventory. It may not seem like a lot but if you are the owner of a small or medium retail business a few hundred dollars here and there can be a big deal.
  • Look underneath and behind fixtures or cases that may have gaps where merchandise can drop. It does not always occur to people to look under register scan belts but small pieces of merchandise can be pulled in as the belt rolls. Items such as greeting cards and jewelry can find their way underneath and will be missed during a count.
  • Check-in desk drawers and in offices for merchandise being used for store purposes. There are at times a need to “store use” merchandise such as pens, trash bags, tape, etc. These should be marked with some type of marker or tag to show that they have been accounted for at some point. If an item is not marked out for store use and is not counted during the inventory process it becomes a shortage.
  • Take a look at the sales floor and if your store uses gondolas and shelving for displaying merchandise, lift up baseplates of the gondolas and look for stray merchandise. If you look closely there is a gap between the base of the gondola and the pegboard wall. Small items can find the way down these nooks and crannies. It should also be noted that shoplifters and dishonest employees will hide merchandise under here on occasion.
  • If your store sells purses, luggage, diaper bags, etc. unzip them and look inside for merchandise that has been concealed. It is not unusual for a shoplifter to hide merchandise inside and get scared away leaving the hidden items behind.
  • If your store sells live units used as displays, be sure they are tagged and ready to be counted. On the flip side of that be sure inactive or non-functional displays are tagged as DNI (Do Not Inventory). These types of displays are often in housewares and may include microwave ovens, blenders, coffee makers, etc. In electronics, it could be a printer, computer, phone and so on.
  • Ensure furniture units that may be sold as two separate pieces are counted properly. For example, a desk may have a hutch attached to it on display but the hutch and desk are two unique sku’s.
  • Check that all case packs are separated appropriately for sale and counting. For example, I work in a store that sells individual binders and 12 pack cases of binders (each of the binders in the case has a barcode but are intended for sale as part of the case). Be sure your merchandise is counted in the appropriate quantity it is to be sold in.
  • Minimize your pre-counts. Some stores will spend an excessive amount of time counting merchandise that they are paying an inventory service to count. These companies are very good at what they do. Have a pre-inventory visit with the representative of the inventory crew and discuss areas that might best be pre-counted but get their input. If they are confident they can count everything allow them to do so. You should be auditing the work on inventory night and catching significant mis-counts.

Hopefully, you have been using Checkpoint equipment to minimize losses due to theft. It is also going to be beneficial to your stock shortage dollars and percent if you have had sound operational plans in place including vendor controls. The last piece to the shortage puzzle is the inventory itself. Follow these suggestions and you can rest easy knowing you have done all you can to improve your chances for a great inventory number for the year.


Store Safety Impacts Profits: Keep Your Store Safe During The Winter Months

Accidents can be costly to businesses. In fact, according to the OSHA website, “It has been estimated that employers pay almost $1 billion dollars a week for direct workers’ compensation costs alone. Direct costs include workers’ compensation payments, medical expenses and costs for legal services.”

This does not take into consideration expenditures on general liability claims made by customers against businesses for accidents. The impact of a customer claim can be significant as well and according to thehartford.com “The Hartford Reports: More Than 40% Of Small Businesses Will Experience A Claim In The Next 10 Years,” March 30, 2015, the average cost of a customer injury or damage claim is $30,000 while a customer slip and fall incident is $20,000. A struck by object claim not identified as being specific to a customer or employee is listed at an average cost of $10,000. Consider then that the risk of these accidents taking place during the winter months increases significantly. What steps can you take to reduce the possibility you may have to pay out on a claim, especially during the winter months?

Slips and Falls

Slips and falls are not uncommon all year round, however, winter increases the chances of a slip on icy sidewalks and parking lots. Additionally, people will track ice and snow into the building leaving puddles of water that contribute to slip accidents. It is necessary for store employees to be diligent in placing wet floor signs near entrances and drying those areas too. Allowing standing water to remain because “people just keep tracking it in” is not an excuse that will hold water in an accident settlement case (pun intended). It is worth investing in wet area or all weather mats for the front doors to aid in the drying of shoes as customers enter the building. Have umbrella bags available for wet umbrellas. Bure sure to have deicers and anti-icers on hand for unexpected snow and ice storms to help keep sidewalks and curbs safe for patrons and employees. Stores located in traditionally warmer climates must be even more diligent because ice and snow are not as common; finding shovels and proper equipment when that rare snow or ice storm strikes can be a difficult task. Hardware stores run out of necessary items quickly as people without the tools come in at the sudden threat of storms.

Strains and Sprains

You or one of your staff may go outside to shovel snow from your sidewalks. Be careful! Not only is there the danger of being exposed to the cold too long, there is also a chance of a strain injury resulting from the shoveling of snow and ice. In an article in webmd.com titled, “Shoveling Snow Injures Thousands Each Year,” Jan 20, 2011, by Kelli Miller, the author points out that shoveling sends on average 11,000 adults and children to the hospital each year. She continues in her article, “The American Journal of Emergency Medicine details the most common health hazards associated with shoveling snow. Snow shoveling can lead to bad backs, broken bones, head injuries and even deadly heart problems.” Carefully watch those you may send out to shovel and rotate them in and out. Look for signs of excessive stress or pain and if necessary contact a local EMS station.

Parking Lots

Ensure your employees are safe if you send them outside to collect shopping carts or clear snow from parking spaces. Have orange or yellow reflective safety vests on hand and require those working outside to wear them. Moving vehicles in a parking lot may not stop quickly enough on the icy pavement if they don’t see the employee in time. The safety vest provides additional visibility to help alert drivers. While it should go without saying make sure weather appropriate clothing such as jackets, gloves and even scarfs are available for employees to help them avoid frostbite or other cold-weather ailments.

Struck-by’s

Don’t overlook the risk of ice falling from a rooftop. Too much weight from accumulated snow and ice or a slight increase in temperatures may result in ice and snow sliding off an overhang or roof. Be sure to monitor for such hazards and take proactive measures to clear potential problems before they result in an injury.

Accidents can happen anytime but winter offers unique challenges. Be pro-active and make sure you and your managers are doing all you can to make your employees and customers safe when they visit the store to work or shop.


Fitting Room Theft

You know the drill. At the end of the day, you find your merchandise tags on the floor or hidden in your fitting rooms. Shoplifters bring your merchandise into a fitting room and put it on under their clothes. Sometimes many layers of your apparel are under the clothes they wore in.

One in ten people that walk through your doors is there to steal. It is a fact of retail life. Studies show that a large percentage of these thieves are female and under the age of thirty. This feeds into the fact that the average retailer’s inventory shrink from shoplifting is approximately 35%.

Shoplifters conceal your merchandise in a variety of ways, in a stroller, pockets, a booster bag, booster clothing or like mentioned above, simply wearing your merchandise out of your store under their clothing. All of these methods require one thing, privacy, even if only for a few seconds. What better place to get privacy in a retail store than a fitting room. Shoplifters can take their time. And because some fitting rooms are handicap accessible, it is not a problem to bring that shoplifting vehicle (stroller) right in with them.

What can you do to protect yourself from theft that a fitting room helps to facilitate? Start with fitting room design:

  • Fitting rooms should not be located in out of the way areas. I prefer high-traffic areas.
  • Walls should be smooth and continuous with no decorations, picture frames, signs… that a shoplifter can hide or dispose of a price tag.
  • Mirrors should be permanently attached to the wall and the edges should be caulked to keep the thieves from hiding labels behind them.
  • Avoid carpeting in the fitting room. Carpet can be pulled up and labels can be hidden there. If you have to use carpet, ensure it is one piece and the edges are securely glued to the flooring.
  • Doors should not go all the way to the floor.  This still provides privacy but does not give the shoplifter a complete feeling of privacy.
  • Doors should have a lock that is called a “storeroom” style. This means that a key is always required to unlock the door and that cannot be changed by turning the knob on the other side.
  • Bright lighting helps your legitimate shopper but gives the shoplifter less of a feeling of privacy.
  • CCTV cameras in plain sight outside of the fitting room doors. The area outside of a fitting room is the perfect place for a public view monitor so customers see that the system is live.
  • Chimes that alert staff when a fitting room door opens.
  • Seating such as benches should be fixed or built in. Any seams, cracks should be sealed. The underside of the bench should be a smooth surface that will not facilitate the hiding of tags.
  • Cove base and shoe mold should be securely mounted, the edges glued and caulked.

Of course, all of this is worthless without proper procedures and a trained staff:

  • Consider fitting room attendants that count garments in/out.
  • Key control. Staff must never leave a key in the fitting room door.
  • For high volume and multiple fitting rooms use a number tag system.
  • Consider limiting the number of items a customer can take into the fitting room at one time.
  • Staff should be trained to keep an eye on anyone who they have let into a fitting room. This is not just a theft concern but also customer service. Your staff can keep track of merchandise and help the customer with different sizes.
  • Do not allow merchandise to build up outside the fitting room. Besides presenting a sloppy appearance, a disorganized area allows shoplifters to more easily conceal merchandise and tags.
  • Customer service, customer service, customer service…

Make sure that when you do have an incident that you bring it to the attention of all staff members so everyone can learn from it. Even though the key to preventing this kind of theft is customer service, you may still have more than acceptable losses. At that point, it is time for a Checkpoint System. The tags on the merchandise are working 24/7 and will alarm even if the stolen merchandise is under the shoplifters clothing.

Contact us at 770-426-7593 if you have any questions about this topic, would like our help or if you would like a quote on a Checkpoint System.


Helpers Hired For The Holidays May Take Advantage of You

I wonder if Santa Clause conducts background checks on his newly hired elves? I’ve been contemplating the chaos that would take place in Santa’s workshop if he just hired any old elf to work for him. Does Santa ever get into a time crunch right around June and bring in seasonal hires to help meet timelines to get all of the toys made? Imagine the pilferage that would ensue if Santa’s Helpers haven’t been properly screened for criminal activity before being brought on board. Defective dolls might be delivered to darling little girls who deserve better. No firetrucks for a little fella because a fiendish elf stole it.  I have no idea what might happen at the North Pole but what I do know is that retailers DO get in a crunch for adding seasonal staff and that CAN lead to criminal activity and chaos.

     There are times when employers hire staff for their busiest times of the year but they rush into it as if they had no idea it was coming. Poor strategic planning can lead to a hurry up and hire mentality. This leads to a myriad of issues:

  • Managers are no longer as selective as they would be if they were hiring at any other time of the year. Interviews are shortened and unless something glaring stands out on an application it is submitted to Human Resources with a request to hire.
  • The focus is on getting a candidate into “the system”. They can be included in orientation and trained in time to fill the holes in the schedule. This is prime time when other concerns fall by the wayside.
  • People are hired who may not truly have the competency to do the job they are hired for. Forget potential theft issues, these workers through no fault of their own may just not be good at their job. A new cashier may not know how to count back change. They may not understand when a short-change artist is trying to con them. They may not get enough training to understand the importance of looking at everything that comes through the lane. Each of these issues causes significant cash and or merchandise shortage to the store.
  • Pre-employment screening may not be done. Background information that might have uncovered a checkered past is never discovered because there wasn’t enough time to conduct a check and get the training started. Was a convicted felon just hired? Perhaps it was just a simple petty larceny charge on their record. It could be a conviction for assault was not reported on the application and the employer won’t know because there was no pre-employment screening.
  • Hiring on the fly may result in bringing in someone who has been fired for poor performance or insubordination and that attitude may carry into the new workplace.

The list can go on but the bottom line is that not making staffing plans for the busy season can impact more than you might think.

What is the solution? You have to get the store staffed and you will be competing against every other retailer for limited resources. Plan a stepped process for adding new team members to your store.

  • First, make a commitment that EVERY new hire will undergo a pre-employment screening NO EXCEPTIONS! Loss Prevention Systems Inc. can conduct thorough background checks that will minimize your chances of bringing in a poor candidate.
  • Determine how many new employees you need and add at least 5 to 10 to that number to account for attrition.
  • Establish where you will post your job ads and what date you will begin interviews. Build a realistic timetable that includes the length of interviews, length of time for conducting the background check and length of time to complete hiring paperwork and orientations and training.
  • Set a Firm “Do Not Hire After This Date” date. Make it firm and don’t allow other managers to make exceptions.
  • Allow at least one full week from the time the last person is expected to be hired and processed to get properly trained. Failing to do so sets the new employee up for failure.

Start early enough to make your plan achievable. Starting too early and making a hiring offer then making people wait to start working will cause those new workers to quit. They are working for a paycheck. Starting too late and you will struggle to find people let alone people you want to have working for you.

     Santa may not have staffing issues, his team works all year long. You have real personnel concerns and have to hire more for the holidays. Plan ahead and make sure you are taking advantage of available workers don’t allow workers to take advantage of you.


Who Is Your Shoplifter and What Do They steal?

A Department of Corrections officer was arrested this week at a Walmart for shoplifting.  The perpetrator was a former Walmart employee who had left to become a corrections officer.  The incident was reported to the authorities, indicating the amount stolen was around $400 dollars during  45 visits at that particular Walmart.

The retail industry loses billions of dollars due to employee theft and shoplifting.  It is more difficult when former employees that were in charge of the loss prevention department or have worked there are arrested because of a shoplifting incident they are committing. This month a shoplifter; a corrections officer and former Walmart employee has been charged with 5 counts of shoplifting that happened at the Walmart he used to work for. What is the solution to this problem? How can the retail industry prepare itself for the many shoplifting incidents that occur every day at their stores?

Many industries experts agree that training is the logical solution. Training, constant vigilance, and state of the art technology that can help prevent, deter and even stop shoplifting while is happening.

For more news about shoplifting, follow the links below.


Walmart nabs former employee for shoplifting — in his corrections officer uniform

A onetime Walmart loss prevention officer was arrested Friday for shoplifting from his former employer.

George Smalling, 38, of Pasco, was booked in the Franklin County jail on five counts of shoplifting in what the Pasco Police Department described as an “interesting” case.

According to the police department, Smalling worked at the Pasco Walmart pursuing shoplifters until he left in 2015 to become a corrections officer with the Washington Department of Corrections prison system.

This summer, a current loss prevention officer was investigating a series of shoplifts. In connection with the investigation, the store determined that a particular man came in at least 45 times during that period. The suspect would use the self-checkout lane. He would scan one item but pass others over the reader. He would pay for the scanned item and then leave.


Shoplifter attempts to steal laundry detergent. Does not get away clean.

Police are asking for your help to find a shoplifter. If you have information about this crime, don’t try to take action on your own. Anonymous tips, including photos and videos, can be submitted by texting LEXPD plus the tip to CRIMES (274637). Information can also be sent anonymously through Bluegrass Crime Stoppers at 859-253-2020 or Bluegrasscrimestoppers.com.

Crime of the Week

This week’s Crime of the Week involves a shoplifter who struck the Kroger store on Bryan Station Road.


He tried to leave Walmart with steaks in his pants, police say

A 25-year-old man was arrested Monday in connection with shoplifting after police say he hid steaks in his pants and left without paying at a Myrtle Beach grocery store, according to a police report.

Payton Christian Abbott, 25, was cited in connection with shoplifting, online jail records show.

Myrtle Beach officers were called about 11:30 a.m. to the Walmart Neighborhood Market at 3915 N. Kings Hwy. in regards to an alleged shoplifting incident.


Do You Know Who Is Stealing From You?

Do you know who is stealing from you? It could be anyone.  Shoplifting rings across the United States are now a common practice.  Millions of dollars are stolen every day due to shoplifting, and many millions more are because of employee theft. 

The shoplifter can be anyone; from a grandma, a city employee, or a government official, shoplifters come in all shapes and form.  Police officers have been known to be apprehended when shoplifting, and  juveniles are notorious for stealing merchandise when they visit a store.  Training and awareness from you as a store manager, and from the employees at your supervision, can limit the amount these shoplifters take from your store.

For more about this and other topics, follow the links below.


Feds Break Up $20M Shoplifting Ring That Stole Clothing From Coast To Coast

Federal authorities say they’ve arrested more than a dozen people and broken up a massive shoplifting network that trafficked in some $20 million in apparel and other items stolen from stores all over the country and then sold in Mexico.

According to a grand jury indictment [PDF] unsealed this week, the San Diego-based defendants allegedly assembled “crews” of shoplifters who would steal items from a variety of stores — Victoria’s Secret, Hollister, American Eagle, Banana Republic — at malls both local and thousands of miles away.

Prosecutors say that this ring pilfered items at stores as far-flung as Washington state, Illinois, and Maryland, all with the intention of transporting the stolen goods back to the San Diego area, and then on to a fence in Mexico.

The indictment details the various roles given to the shoplifters involved in any given theft. There were “team leaders” who selected stores and targeted items within the store, while doing advance scouting for the presence of police or loss-prevention staff. When it came time to shoplift, the team leader would relocate the items targeted for shoplifting, putting them in spots within a store that made it easier for others to steal them.


Former school district employee charged with felony theft

Former St. Cloud school district buildings and grounds supervisor Bryan Brown was charged Friday with felony theft for using public funds for personal purchases, according to a complaint filed in Stearns County District Court.

Brown resigned April 3 after 27 years with the district. He began working for the district as a custodian in 1990. In 2011, he became the buildings and grounds supervisor.

Brown’s supervisor, former executive director of business services Kevin Januszewski, resigned April 6.

After the resignations, the district asked St. Cloud Police Department to investigate the possible theft of public funds at the school district, according to the complaint. That investigation was launched April 7.


Employee theft cost US businesses an average of $1.13 million in losses, according to 2017 Hiscox Embezzlement Study™

NEW YORK, NY, Aug. 23, 2017 (GLOBE NEWSWIRE) — Hiscox, the international specialist insurer, today released the 2017 Hiscox Embezzlement Study™, an examination of employee theft in the US. The findings reveal that US businesses impacted by employee theft lost an average of $1.13 million last year. Small and mid-sized companies (fewer than 500 employees) continue to be disproportionally victimized by employee theft, representing approximately 68 percent of cases.

This is the third annual Hiscox Embezzlement Study, which examines employee theft cases that were active in the US federal court system in 2016.

“There is a necessary level of trust between employees and their employer that is required of successful businesses,” said Doug Karpp, Crime & Fidelity Product Head at Hiscox. “When there is a breach in that trust because an employee or executive steals, it can have a significant impact on the entire organization both financially and emotionally. Business owners and executives need to make the shift from blind trust to intelligent trust to ensure they are able to spot and prevent employee theft.”


 

Get on the fast track for better profits, drive for improved shortage results

We’ve all been there, we are on our way to work and the next thing you know you come to a standstill. Cars backed up as far as you can see and no one is going anywhere. The clock is ticking away and you begin to worry knowing you are going to be late getting to the office. You look for a side street to try to get out of the mess then, someone with a little bit of guts and a four-wheel drive truck pulls onto the shoulder of the road and speeds by everyone to get to their destination. Everyone gets to where they are going but some people are determined not to let obstacles get in their way and they take the fast track to get there. They went the same route they just overcame the obstacles that would get in their way.

Retail can be like that too. A new store may start off doing pretty well and may even see growth the first few years. Over time the store does nothing new, profits stagnate or start to decline a little but it is just blamed on a slowdown in the economy.

The media and industry trade journals attribute the decline in sales in brick and mortar stores to online competition and the ease of shopping at home. I liken this to getting stuck in traffic and not being able to see more than a hundred yards ahead of where you are. You guess there is an accident or you assume there is a traffic light out and it is certainly not your fault you are going to be late for work.  Does that HAVE to keep you from getting through to your destination? I argue that it does not. The innovator takes a risk, gets on the shoulder of the road and blazes on by everyone else in the traffic jam. Is there risk? Yes, and notice I did not say the innovator plows through all the other cars leaving mass destruction in his wake. The risk is to the driver and his vehicle because he could run over an unseen hazard in the dirt or run into a ditch. The other vehicles are safe as they idle and slowly start to run out of gas. The risk taker measures the risk and determines that the payoff is worth the risk he/she is taking.

So how does all of this relate to shortage and profitability? Some store owners have chosen to operate their businesses without the use of any type of retail anti-theft devices. The store may conduct inventory and losses show up but the owner decides that the losses are related to operational issues rather than theft or fraud. Another inventory cycles and shrink goes up a bit but there is little thought given to the Impact of shoplifting. Over the years the shrink gradually creeps up just a little at a time and sales remain basically where they have been. That shortage is eating into the profit line of that retailer but no one takes notice. Eventually theft impacts the store to the point where it is too late to regain control and the owner is forced out of business. He’s just sitting in the backed up lane of traffic waiting to run out of gas and get pushed off to the side of the road. Had proactive steps been taken the problem could have been avoided. Had the owner chosen to install an electronic article surveillance towers at the doors and use tags on merchandise theft would have been prevented before things spun out of control.

Improving shortage means improved profits for store owners. The use of retail anti-theft devices and looking for fresh, new ideas to bring in additional customers can be the combination that keeps a store from falling by the wayside. You have the green light to get in the fast lane and pass up your competition.