Preventing Shoplifting During The Holidays

shoppersFrom Miami, Florida to Seattle Washington, police departments across the nation plan to increase police patrols and police officers around shopping malls, downtown, and most frequented shopping areas around their cities to ensure people feel safe when they come out to shop for the holidays.  Another reason is also to ensure shoplifters know police officers are present and that their criminal activity will not go unpunished.  Shoplifting during the holidays increases, and retailers and police departments try to mitigate it by implementing shoplifting measures that can help them keep shoplifting to a minimum.

For this and other topics, follow the links below.


How does Walmart’s latest anti-theft program work?

Walmart is taking a different approach to shoplifters. 

The world’s biggest retailer is using the Restorative Justice Program to help reduce theft and police calls in their stores.

Walmart is often a hotspot for crime, according to an August Bloomberg report.

It’s not only petty crimes that plague Walmart stores all across the country, more than 200 violent crimes- including murders, attempted kidnappings and shootings- have happened in the nation’s 4,500 Walmart stores this year, according to the report.

While the Restorative Justice Program aims to cut down on shoplifting specifically, less petty crime often means less violent crime.

Restorative justice by definition, is a system of criminal justice that focuses on the rehabilitation of offenders through reconciliation with victims and the community.

Walmart aims to do just that.

“The program offers first time low risk offenders a second chance in order to make things right by participating in an educational course in lieu of prosecution.” said Delia Garcia, Director of Communications at Walmart.

The program launched in 2014 and is currently in effect in about a third of all Walmart stores, including in the Sacramento market, according to Garcia.


No retailer is immune to shoplifting

If you pay attention to court news, you know there’s a problem with serial shoplifters.

Many individuals are convicted of shoplifting three times or more. Sometimes, they try to steal from the same store.

In Grand Island, the majority of shoplifting violations reported this year have been at department or discount stores. That category is followed by grocery stores/supermarkets and then by convenience stores.

Businesses point out that theft translates into higher costs for customers.

A sign at Super Saver, for instance, says “To keep prices low we have installed an electronic inventory system.”

The number of thefts is probably proportional to the number of shoppers a store attracts, notes Capt. Jim Duering of the Grand Island Police Department. In other words, the greater the foot traffic, the bigger the number of shoplifters.

A Walmart spokeswoman points out that a company with multiple locations in a city will be victimized more than a single entity.

Walmart uses a multi-pronged approach to make sure the store is meeting “our customers and our associates’ expectations for a safe and enjoyable shopping experience,” says Delia Garcia.

Having a safe environment “begins with a very positive relationship with law enforcement,” Garcia said.


Mt. Juliet police increase patrols in shopping areas

Starting this week, Mt. Juliet police will increase patrols in Mt. Juliet’s retail areas for this year’s holiday shopping season.

On Thanksgiving afternoon, Black Friday and throughout the shopping season, more police officers will be concentrated near the primary shopping areas by Interstate-40, according to a release from the Mt. Juliet Police Department.

“The ultimate goal is to deter and prevent criminal activity,” Chief James Hambrick said. “We simply want Mt. Juliet’s shoppers to have a great experience at our area shopping destinations. Residents and visitors will see an increased police presence, and there will also be undercover officers that will not be easily noticed.”

 


 

Shoplifting During The Holidays

womensAs a retailer, your holiday season has started.  During this time of year, retailers big and small profit from a big and busy holiday season.  With the honest shopper, this is a season that retailers look forward to.  It means more sales for the retailer, and hopefully more profits as well. For every retailer, preparing and training their loss prevention personnel during this holiday season is also paramount, it can mean thousands of dollars lost to shoplifting if personnel are not properly in place, or trained. Knowing what items are most likely to be stolen can help your loss prevention team take preventive measures to ensure they are not easily snatched.

For more about this and other topics, follow the links below.


10 Things Shoplifters Love to Steal During the Holidays

It’s a $6 billion problem for retailers.

Retailers like to call the holiday season the Super Bowl of shopping. Shoplifters feel the same way.

According to a recent forecast by Checkpoint Systems, shoplifting as a percentage of sales spikes during the holiday season as thieves (including many retail employees) gravitate to pricier items as more shoppers come into stores.

The holiday season, which kicked off last week, generates 34% of annual sales for retailers, but 37% of their annual “shrinkage,” which is inventory loss for whatever reason—from supply chain inefficiency to employee theft to shoplifting. The latter two account for the bulk of shrinkage.

Shoplifting is $6 billion problem for retailers during the holidays.

According to Ernie Deyle, author of the Checkpoint Systems report, shoplifters are more apt to rationalize their theft during the holiday season. “It’s much easier to do so when a child’s Christmas present is at stake rather than an extra bathing suit for the summer,” he wrote.


It was likely back in the teenage years and little more than a pen or something of similar value, but many people have shoplifted at least once in their life. It’s one of those crimes that, while far from victimless, is undertaken by a large swath of society because it’s seen as no big deal (which, of course it is for the shopkeeper) and can be done swiftly and spontaneously.

It’s also undertaken for various reasons, perhaps a mini act of rebellion against consumerism; or a product of self-assessed entitlement; sometimes it’s just for thrill-seeking; and for some it’s thought of as a desperate act of necessity. It’s also the subject of a new show from British artist Lucy Sparrow, a.k.a., the Queen of Felt,at London’s Lawrence Alkin Gallery. Known as Shoplifting, the show features some of the most frequently shop-stolen items in the UK, including luxury products like Chanel No. 5 perfume, Creme de la Mer moisturizer, a Chanel handbag, and a Fabergé egg—all of them crafted in felt and displayed behind glass cabinets, to entice but prevent would-be thieves.


How stores plan to fight organized retail crime during the holidays

With Halloween over, retailers are in full-fledged holiday season mode. Which means they’re gearing up for Black Friday, holiday staff schedules, stampedes of customers… and theft. That’s right — the holiday season might bring stores a nice sales bump, but it also brings an increase in shoplifting. And retailers are stepping up efforts to crack down on the crime.

We’re not just talking about customers stealing a pack gum in the checkout line. Loss prevention specialists have their eyes on a much bigger target.

Organized retail crime (ORC) is a strategic and highly sophisticated brand of shoplifting where a network of professional thieves work together to rip off retailers. According to a survey from the National Retail Federation (NRF), organized retail crime is on the rise, with 100% of retailers saying they have been a victim in the past 12 months. Furthermore, 83% said ORC activity had increased in the past year.


 

How The Changes To Shoplifting Laws Affect You

We have begun to see a breakdown in the protection we used to be able to depend on. Recent decisions in California and other areas are basically decriminalizing shoplifting.

These changes in the law by out of touch Legislatures are having a devastating impact on retailer’s and society as a whole. Law makers are not addressing the real problems, only the results. People are able to get away with crime and this will have a further reaching impact on future generations and our society as a whole. pic-1

But today it is causing shoplifting in those geographical areas to rise substantially, impacting the retailer’s bottom line and the consumer’s pocket book.

What are we to do? We can no longer depend on the criminal laws to protect us. The politicians have lost their nerve, their minds and the understanding on why they were elected. But the real problem is that the brave and highly skilled Law Enforcement Officers that are there to protect us all, are barely able to contain violent crime let alone shoplifting.  Budget cuts, Democrats, Republicans…… are all to blame.

But you have solutions.  The first is as professionals, we know that we can only depend on ourselves.  So let’s solve this like any other business problem we face on a daily basis. The real solution has three elements.  The good news is that you do have control of all three.

1. How vulnerable have you made yourself?  

pic-2Step back and take a hard look.  Or better yet ask someone you trust to do that. A friend, another business owner…… they really do not need to have any special skills. You should look at your store from the prospective of the shoplifter. If you were going to steal, how would you do it? Do you have dark areas, high shelving, hidden spots that would make the thief comfortable? Is your store unkempt, dirty and not stocked in an organized way? Shoplifters are attracted to these environments. If you are presenting that look, then the shoplifter probably knows you are not able to keep up or simply do not care. This will also breed more shoplifting as word gets around that YOUR STORE is an easy mark.

2. Equipmentpic-3

I am not going to hit this one hard. You know that we sell and install the finest Electronic Article Surveillance (EAS) equipment made worldwide. Checkpoint Systems must be part of your strategy. That is why you see it in almost every major retailer. 

3. Your Staff

pic-4Are they asleep at the switch? Do they care? Have you trained them how you want the shoplifting deterrence program in your store to work and what their roll in it is? This is not something you can put off. It’s like saving money in an account. You got to start. If you are one of Loss Prevention Systems Customers already, then you know this. That is why we conduct live, personalized shoplifting prevention and loss prevention training for our customers. We do this as reasonably often as you need it, free of charge.

These three elements put and keep YOU in control. But you have to start now before it gets worse. And if the trend continues, it will.


HOLIDAY SALES AND EMPLOYEE THEFT TRAILS

goodsThis is the best time for retailers. We make a good chunk of our profits during the last 3 months of our fiscal year. Walk into any major retailer right now and you’ll already see a litany of holiday themed gifts, home décor and all things red and green. We also tend to beef up our staff this time of year as well. Some of us hire part-time works, some may even add a full-time position or two and a great many of us will employ temporary workers. The threat of employee theft also peaks around this time as well.

I caught a local news story this evening regarding a local store’s employee theft problem. The owner had discovered that one of his part-time employees had been stealing thousands of dollars from him in the form of bogus cash refunds and missing cash sales. So much money was missing, the store was literally on the verge of shutting down. How scary is that thought? One employee had single-handedly brought this man’s business to the verge of collapse. Why? A gambling addiction. So, what can you do to avoid this happening to you? Let’s take a look at this particular fraud scheme, shall we?

Missing cash sales

A dishonest employee can do this in two ways. First, they could legitimately ring up a customer and pocket the cash. They could also fail to ring it through the point of sale and simply accept the exact change from the customer, which would also allow them to pocket the customer’s money, instead of it going into the drawer. So how do you prevent this? First, make sure to reconcile your daily sales with the cash in the drawer. In essence, your POS should be smart enough to tell you how much cash you SHOULD have in the drawer at the end of the night. You count the cash, and it should match up +/-a dollar or two, at most. My dad runs a restaurant with a 10 years old cash register and it has this ability. The only excuse for not doing this is laziness on the manager part. Never assume anything when it comes to your money!

Now, that dishonest employee can take it a step further and never record the sale in the register, just opting to take “exact change” from your customer. Granted, this is very hard to track. Even working for a multi-billion dollar a year corporation with a large LP department with endless resources at my disposal, I still don’t have a magic button that I can press that shows me this fraud. This is where you have to install cameras at your POS. If you think something is suspicious about your sales, or your employee, those cameras can make your case every single time.

Bogus refunds

If you allow refunds, you can open yourself up to “ghost refunds” by your cashiers. This is where the dishonest cashier can simply conduct “refunds” when no one is around, pocketing the cash. On paper, it looks completely legitimate. You know that every day, you generally process x number of refunds, so if the dishonest employee keeps the number of returns they do in line with what’s average, you’ll never suspect a thing. That is until you start realizing that your profits are a lot lower that what they should be. How do you stop it? If your register allows it, require a manger key/password for any return transaction. That way, you, or another manager, has to be involved at the point of sale for any refund. A dishonest employee will not try this route if they know you will scrutinize every refund by physically having to be present.

If your register isn’t that smart, but still allows a refund to be processed, have a policy that states that the cashier must always call a manger for approval. Even if you can’t physically prevent it with a password/key, if you have any refunds on the POS at the end of the night, you’ll be able to see them. If you have a refund where you weren’t called, you can always question the cashier, or look at the transaction on camera, provided you have some installed (which you should) to ensure it was legitimate.

This is just two of the ways that your employees could possibly steal cash from you; there are dozens. Like most LP practices, just a little due-diligence and some common-sense best practices can help save you money and stress if they are implemented. While this isn’t meant to be a comprehensive list, or training guide, it should give you a baseline of where to start, especially if loss prevention isn’t your strongest suit.


Preventing Shoplifting This Holiday Season

shoppers

The holiday season is approaching . Along with the jolly spirit, festivities, and holiday shopping come new security issues.  Hiring extra personnel for the stores this time of year is only one of the many extra security issues retail shop owners and managers have to deal with this holiday season. Now, shoplifting flash mobs are making an appearance in retail stores across the country, making the damage so much more than the lone shoplifter.  Can the extra security personnel help?  Follow the links below for more information about this and other stories.


Flash mobs the latest threat this holiday season

The holiday season rings in more than just higher sales for retailers. There’s also more shoplifting and lower profit margins than the rest of the year, according to a report released today. Plus, this year, there’s an extra surprise — flash mobs

The holiday season rings in more than just higher sales for retailers. There’s also more shoplifting and lower profit margins than the rest of the year, according to a report released today. Plus, this year, there’s an extra surprise — flash mobs

The holiday season rings in more than just higher sales for retailers. There’s also more shoplifting and lower profit margins than the rest of the year, according to a report released today. Plus, this year, there’s an extra surprise — flash mobs.

Not the dancing, music-playing, watching-a-couple-get-engaged kind of flash mobs. But the kind of flash mobs where a bunch of people all show up at a store at once, pull hats low over their heads, grab everything in sight, and split.

Just last week, there was a flash mob at an Apple store in Natick, Mass., that took off with more than $13,000 worth of iPhones in less than a minute.

Another flash mob last month near Boston netted more than $14,000.


Extra holiday patrols to keep EMC shoppers safe

The Safe Shopper Program, an initiative to reduce crime in East Montgomery County during the holiday months, will run this year from Oct. 15 to Jan. 31, 2017.

With the holiday season approaching, people in East Montgomery County may begin noticing extra patrols from the Montgomery County Precinct 4 Constable’s Office in EMC shopping centers.

The East Montgomery County Improvement District launched the Safe Shopper Program with MCCO Precinct 4 in 2012 as a way to diminish crime related to holiday shopping.

“It’s been a hugely successful program,” Kelley Mattlage, EMCID director of communications, said. “It’s basically a shoplifting safety program. EMCID pays the Constable’s Office overtime for extra patrols around the holidays. They go out to shopping centers and perform building checks, patrol parking lots and make sure no one is shoplifting or burglarizing vehicles.”

This year’s Safe Shopper Program begins Oct. 15 and will continue through Jan. 31, 2017; approximately two weeks longer than the program ran last year.


Recent thefts raise eyebrows at Abilene hardware store

ABILENE, Texas – Recent thefts at an Abilene hardware store are raising a few eyebrows.

A woman, with a baby carrier, is caught on surveillance video entering the store with a man and two children.

What happened next is surprising.

“Here they come, a man and his wife, her carrying the baby and they have their two little kids with them,” said Jennie Bright, general manager of Bible Hardware, while reviewing security footage.

“They kind of look around and come straight back down the aisle. There’s no employee right there and so she points to it, pulls the blanket back, puts it in there, covers that baby back up and walks out the door. The two kids are following and watching what the parents are doing.”

Bible Hardware in Abilene knows the cost of shoplifting is more than just the price of the item taken.

Bright said the store tried to keep the prices down to help customers out, but some people are helping themselves to what the store has.


 

Shoplifting And The Police Force

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According to many researchers, gun violence and deaths by  firearms have decreased over the last twenty years.  And even though mass shootings at schools, bars, and places of work have plunged the country, and communities into grief, the truth is gun violence has been declining nationwide . One of the reasons that they attribute the decline of gun violence to, is the ability of the police force to direct their workforce in the right direction.  Using computers and online mediums to share information, they can direct their forces to the neighborhoods where a crime is more likely to occur.  Shoplifting for the police, is not on the same level as other violent crimes, and with the resources they have, they Do need to prioritize.

Read more about this topic by following the links.


Shoplifting deemed to be a lower police priority

“All crime is not equal and does not cause the same harm. I think what the public would like us to do, and that’s my experience, they want us to be focused on the harmful crimes.’

SHOPLIFTING has been deemed a lower priority by Leicestershire Police.

The move has caused outrage among business leaders in Loughborough following concerns that over the last few months 62 crimes were reported in the town centre, mainly shoplifting.

Leicestershire Police have adopted the Cambridge Crime Index, which weighs crime in order of harm to the public. Shoplifting has scored low compared to crimes such as domestic violence and child abuse.

Loughborough Police wants to launch FaceWatch, an online shoplifting system which would save police time attending incidents and encourages businesses to fill out a crime report and CCTV over the internet.

The Echo obtained an exclusive interview with assistant chief constable of Leicestershire Police, Phil Kay, who said: “Policing has got less resources – 400 fewer officers than previously.


The Moral, Societal, and Legal Obligation for Theft Prevention

Retailers should be able to demonstrate preventive controls against theft in the workplace.

As a loss prevention professional, it is likely that you have responsibility for detecting, investigating, and resolving internal-theft cases. Doing so may support your organization’s zero-tolerance policy towardinternal theft. Many top retailers rely on their loss prevention departments to give them a competitive advantage by controlling their operational costs through reducing shrinkage and/or accident claims. Some of these retailers have made loss prevention executives officers of the company.

While most retailers have proactive loss prevention programs, a few view theft as a “cost of business.” These retailers may or may not have resources dedicated to detecting and referringdishonest employees to prosecution. However, it is the absence of a proactive loss prevention program that is the most concerning.


Auburn’s RFID lab holds open house

While many prepared for Saturday’s kickoff of the Auburn vs. LSU football game, others explored a more scientific side of the university at Auburn University’s radio frequency identification laboratory Friday afternoon.

The RFID lab, which relocated to Auburn in 2014 from the University of Arkansas, hosted an open house Friday afternoon, showcasing the work and research done at the lab to members of the community.

Tucked away in the university’s administrative building on Glenn Avenue, the 13,000-square-foot lab houses a mockup apparel retail store, simulated warehouse and distribution center areas and more research space. The lab specializes in the implementation of RFID technology in retailers and suppliers.

Manager Justin Patton led the tour, explaining how RFID technology uses electromagnetic fields to help track tags which can be applied to almost anything. The lab works in partnership with Auburn’s colleges of business, engineering and human sciences, giving students hands-on experience.


 

LP tips for hiring seasonal help

shopping2Hiring seasonal help for the holidays is much different from when a company hires to fill a position or two during the “regular” times of the year.  During what I have traditionally called the 4th quarter, seasonal help is being brought on board for the express purpose of having enough staff to meet increased customer traffic.  These employees are hired with the knowledge they will probably lose their jobs at a specific time.  During the rest of the year, an employee is hired with the expectation the position is a permanent job, in the sense it is long-term not necessarily part-time vs. full-time.  This means there are certain considerations that an employer must think about as they hire seasonal employees:

  • Do I have time to complete a background check or drug tests as I do with regular employees?
  • What date am I going to release my employees from service?
  • Do I tell the employee in advance what the termination date will be?

I am going to provide some guidance from a Loss Prevention perspective and hopefully make your decision making a little easier.

     As a Loss Prevention Manager I participated in the seasonal hiring process, both interviewing candidates for the store and conducting mass orientation for new hires. One of the issues I saw was that when hiring started early enough, background checks could be conducted.  This required the Human Resource Manager to begin the seasonal hiring ramp up in August, to prepare for a start date in mid-September to early October.  When the process was started too late, people were sporadically interviewed and hired in twos and threes.  I do not believe there was proper pre-employment screening done at those times.  This meant we brought in people who we really did not know. Yes, a criminal can slip through the cracks during regular hiring, however I saw many more thieves hired during the last quarter of the year.  I believe this was due, in part, to a less thorough screening process because the store needed “people”.   Drug tests were always conducted and we did not hire anyone who failed.  Do not compromise on this, even during the 4th quarter. 

     Should you set a release date for seasonal help in advance and should you tell your seasonal help what the exact dates of employment will be or should you leave it ambiguous?  There are two schools of thought on this.  One argument is that in fairness to the employee they should be told the starting and ending dates.  It allows them time to prepare to look for work as they near the end of the seasonal appointment.  The other argument and the one I prefer is to leave it a little vague, using an end date like “mid-January”.  This serves two purposes.  If you set a specific date of release, you are more or less obligated to end the employment then.  The issue is that if you lose too many employees before the end of the 4th quarter and you need time to recover the store and prepare for the coming year, will you have enough staff to do so?  Second, if your employee is a thief, and they know the exact end date they may use this as the day they are going to do the most damage and then be gone.  When there is not a clear cut deadline, you can release them in that date range and avoid the chance the employee will make that final “hit”.  I am not dogmatic on either philosophy, there are reasonable perspectives on both I just prefer to improve the odds for the employer.

     One other thing I used to see during the hiring of seasonal help was the use of the quasi-promise, “If you do a good job, we may keep you on at the end of the season.”  I saw many people hang onto this statement and become very discouraged when they were released.  You may very well make offers of continued employment to workers after the holidays and that is fine.  I believe in rewarding hard work.  You may even make it clear to a group of new hires that you tend to keep some people after the 4th quarter is over, but don’t offer it as a dangling carrot. 

     In closing, prepare early for the holidays.  Give yourself time to conduct pre-employment screenings, hire the right people and get them trained in time for your peak season.  They will better serve your customers and you will have more time to determine who the cream of the crop is that you would like to keep on your team.  You will also reduce the chance of hiring someone who will steal from your business.


     

     

Scary Shoplifting Stories

streetGhosts, goblins, zombies, it’s that time of the year again to dust off the spooky movies and scary tales meant to put a chill up your spine.  Hollywood always seems to have a batch of new releases ready about now to evoke nightmares and make us wake up in a cold sweat.  We are sure that we see a poltergeist lurking in the corner of the bedroom or in the closet after we watch one of these films.  Yes, I admit I am a big coward and have to put my hands over my face and peek out through my fingers to watch Freddy slash his next victim or Jason terrorize a group of kids at a camp in the middle of the woods.  But there are real scary stories of my own to share that don’t have anything to do with ghouls. Mine are real-life scary stories of shoplifters I have dealt with during my years in retail Loss Prevention.

     Scary movies always seem to be set in spooky locations.  I found myself in a different type of spooky setting while chasing a shoplifter.  The criminal had stolen some clothing, I believe they were expensive shirts and when I attempted to stop him, he ran.  At that time the store I worked for allowed us to pursue shoplifters.  I chased the suspect inside an old abandoned building about a mile from the store.  I did not go far before I stopped and realized this was no place for me to be alone.  The building was formerly an apartment building that had been torn apart on the inside and was turned into a crack house.   Old mattresses, clothing, and junk filled the areas that I could see.  Although I could hear the police car sirens of the officers responding to assist me in my pursuit, I decided that this was one shoplifter I was not going to continue chasing.  It may not have been Amityville Horror but it wasn’t a place I was going to stay and I quickly got out of there.

 As a Loss Prevention Officer, I had a woman I watched shoplifting multiple pieces of clothing.  This shoplifter was pulling off tags, hiding empty hangers after taking the clothes off and then stuffing her purse with the merchandise.  When I attempted to stop her, the subject ran from me.  I called on my radio to our store operator and requested police assistance.  As I chased the suspect we got across the road to a wooded area.  She stopped, turned around and put her hand in her purse and threatened me, telling me to leave her alone.  I told her to remove her hand from the purse but she refused, implying there could be a weapon but never brandishing one.  I did use some discretion and did not move any closer.  As we stood talking (yelling was more like it), local police officers arrived, drew their weapons and demanded she remove her hand and comply.  She did eventually remove her hand and was arrested.  I later learned my suspect had prior arrests for shoplifting but the one arrest on her record that concerned me was the “Involuntary Manslaughter” conviction.  The thought of an Involuntary Manslaughter conviction put a chill down my spine!

   One of my scariest encounters was with a shoplifter who was stealing purses in my store.  I thought the suspect had stolen one earlier in the day, and so when “she” returned later that evening and was wearing the same coat, I recognized her and began observing her.  She had her own purse she was carrying, so when she stole one of ours, she put it under her long trench coat.  I stopped her and brought her back to the store, keeping a grip on the suspect’s coat.  As we got near the security office, the suspect attempted to pull away, slipping out of the coat.  I held onto her purse and coat and retrieved our merchandise as the suspect fought to get away. Leaving the items in the store, I chased the suspect.  I lost her at the nearby convention center in a crowd of people.  When I returned to the store and searched the suspect’s purse I found a prison I.D. card and a butcher’s knife.  The suspect was a male, dressed as a female and was out on parole.  Fortunately this did not turn into a different slasher tale.

     Tricks and Treats are great for Halloween, but not for Loss Prevention personnel.  Remember that the person you think you are dealing with may be someone else in disguise.  Be careful out there!



Your Checkpoint System is Only Delivering Half of the Shoplifting Prevention You Need!

Having a Checkpoint Systems Electronic Article Surveillance System (EAS) is only half a plan. Picture this: you buy a Checkpoint System (or heaven 1-1forbid a competitive system). It is installed and your shoplifting losses go down. They will! The simple act of installing a system will make a percentage of your shoplifters go elsewhere.

But 6 months later you are scratching your head wondering why after the time, money, payroll dollars and effort you and your staff have put in, your shoplifting problem is climbing back up again. Your losses are more than you can take. Why?

Because…… you and your staff are not trained and do not have sufficient policies and procedures in place. I know what you are thinking now…. We are a small operation we don’t need that. Yep, you sure do! This part of the plan is not just for the big box stores. In fact you need it more than they do. You do not have a dedicated LP staff.

So if you are contemplating buying or have bought your Checkpoint System or other EAS system from somebody other than Loss Prevention Systems, you are missing out!

Loss Prevention System provides training! Not just how to use your Checkpoint System. We teach you how to prevent shoplifting with our FREE, PERSONALIZED (for you), LIVE TRAINING.1-4

Our customers who purchase Checkpoint Systems from Loss Prevention Systems get free LP training for the LIFE of their Checkpoint System. Just buy your system, labels and tags from us. Is your EAS vendor doing that for you?

And that’s not all. We provide you more than shoplifting prevention training. How about employee theft and pre-employment interviewing training? All free, personalized and live. Taught by me, Bill Bregar, a 30+ year Loss Prevention Expert. Here are the courses:1-5

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But there is still more! This is NOT a onetime deal. We will tea1-3ch these live webinars as reasonably often as you need. Staff turnover, promotions, follow up training, one employee or fifty…. Just schedule the session. Oh, by the way. I will also provide you with 15 draft LP Policies and Procedures that you can customize to your operation. Shoplifting, employee theft, robbery, key control…..

As the founder of Loss Prevention Systems, I know that this training works. I have been training retail management and staff in loss prevention for over 30 years. Your losses will go down and it will help you to keep the losses in check.

Why am I doing this? Because I know that if I save you money, then you will be my customer. It’s that simple!

Loss Prevention Systems is so much more than someone selling you “stuff”. We want you to succeed!

So contact us today and let’s get you on the path to better margins!


3 No-brainer Ways to Decrease Theft

shoplifting1If you work in retail then you know theft is a big problem.  The theft of supplies, merchandise, time and money are just a few of the things managers have to deal with daily.  They have to address it on many fronts (i.e., impulse and professional shoplifters, employees and their friends and families, vendors).

Unfortunately, these concerns aren’t going to go away.  At this time, no one has a solution for stopping all forms of stealing.  You can’t change human nature and some people are just going to be dishonest.  That’s the bad news. 

However, there’s some good news too.  While you can’t completely stop it, there are ways you can prevent or minimize a lot of your loss due to theft.  Loss – caused both externally and internally — can be decreased by making a few operational changes. 

Here are 3 operational areas where you can make some headway in your on-going struggle against theft.  If they seem like they’re “just common sense” you’re right, they are.  But, there are a lot of managers and organizations out there who don’t do them — you probably know some. 

Put the right person in the right job.  We all do some things better than others; everyone has strengths and weaknesses.  Putting people in positions they’re not trained to do or aren’t capable of doing affects the way they’re able to perform their job.  Sink or swim is a destructive way to manage and it rarely works. 

If a person is good with organization think about making them responsible for keeping a tight rein on your high-risk inventory.  How about putting the out-going person in charge of greeting, engaging and monitoring customers on the floor?

Everyone is accountable for their job duties.  Lack of accountability is one the biggest complaints people have with their jobs.  Consequences for poor performance and behavior are some of the most effective deterrents to theft.  Honest, responsible, motivated employees want to work in fair and equitable workplaces.

Prioritize effective communication.  This is a simple, smart fix.  Yet, most companies struggle with it.  Billions of dollars have disappeared in a pocket or walked out a door because somebody didn’t: pass on important information, talk over a problem, speak up with a concern, get enough training, get the memo or listen well enough. 

There are other operational ways to decrease internal and external theft.  But, these 3 are a good place to start.  If they are done well and consistently they might be all you need.  If not, they’ll give you a good base on which to build further.


Nicole Abbott is a professional writer who’s had over 200 articles published.  She’s a business consultant and former psycho-therapist with over 20 years of experience in mental health, business and addiction.  She’s a coach, lecturer, trainer and facilitator.  She has conducted over 200 workshops, trainings, presentations, seminars and college classes.