loss prevention

THE SHOPLIFTING NETWORK

October 8, 2015 by Staff Editor Leave a Comment

We live in a world where technology helps us with everything. From the mundane, to sending a rocket to the edge of our solar system to beam back pictures of Pluto. Without the rampant growth of technology and the way we communicate today, none of this would be possible. In the Loss Prevention World, our technology helps us to detect anomalies that could be indicators of fraud. We have the latest high definition camera systems (that we can also access on our smart phones) to view those anomalies with the push of a button. I often think about our industry 20 -30 years ago and wonder how we ever got by. Could you imagine prosecuting an internal fraud case with absolutely no video? I’m sure there’s a lot of you out there that remember those days.

One thing we, as a society, probably take for granted the most is ease of communication. With the touch of a button you can communicate with anyone, from anywhere, so long as there is an internet connection. So what has that done for the LP industry? It’s allowed us to connect and share ideas with our peers across the country and across the globe. We can share information with our law enforcement partners anywhere, at any time. If there’s a big ORC group, we can identify them, track them, share information with others and ultimately have them arrested. The greatest advancement in the LP world, in my opinion, is how well we network with one another.

Networking is key to our survival. I want to know what’s happening somewhere else before it begins to affect my stores. Likewise, I want to share new ideas and tools to help my peers, even if we work for competing retailers. No matter who we work for, our main goal is the same; reduce losses caused by theft, fraud and other forms.

What if I told you criminals operate in the same manner?

This is a screen shot from a popular blog website. If you know where to look, you can find a treasure trove of shoplifting “how to” guides. What we see above is someone who wants to boost some alcohol. Simply ask the “community” and someone (usually multiple someones) will be more than happy to provide you with tips, tricks and even specific methods to steal from whatever store your heart may desire.

Not only are these individuals concerned about what’s the best way to shoplift, some (if not most) are concerned with potential consequences of actually getting caught. There exists here, a somewhat underground community of shoplifters who are more than eager to share their knowledge to others who may be new to the game. Much like a tenured LP manager taking a green agent under their wings.

I must admit that is very easy to distinguish the “rookies”. This community is very well versed on all the latest EAS devices that we use to (try) stop them. I’ve even seen links posted to different websites where one can purchase magnetic detachers and
other tools that would make the most seasoned LP professional cringe at the thought.

Of course, it doesn’t just stop at shoplifting. Take this one for example. This member is boasting about a new computer and monitor he “walked out” with. This was your classic “sweetheart deal” with a dishonest associate. Note how they state the dishonest employee was able to fake a transaction because “everyone trusts him and no one pays attention.”

Does that sound like your store?

I could sit back here and post screenshot after screenshot. The one common theme amongst all these posters is that stealing from big box retailers is a victimless crime. They see what they do as something that is not “a big deal” as they perceive that our insurance will cover our losses. What they fail to see is the actual damage they are doing to our stores. Lost product = lost payroll = lost wages. They, like every shoplifter and dishonest employee, are taking money right out of the pockets of our employees (including us!).

I hope by reading through this today, you will have a little better understanding of how the 21^st century shoplifter operates. No longer is shoplifting a shameful thing. Tto people like this, it is something to be celebrated. By “saving” money, they may very well put each and every one of us out of business.

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DETECTING FAKES – COUNTERFEIT MONEY

July 2, 2015 by Staff Editor Leave a Comment

If you hadn’t noticed, every couple of years, the US Treasury completely redesigns the American currency. Just compare a few Ben Franklins from today and just a few years ago. They are radically different. Just in the last decade, the US has added different colors, designs, watermarks and other highly sophisticated elements into its currency to help reduce the prevalence of counterfeit dollars.

Just today, I was called by one of my stores about some funny money. It seems as if one of our new cashiers had accepted 5 crisp, new and ultimately fake, $100 bills. To say I was a bit frustrated was an understatement. For all the technology out there, it all still comes down to a cashier simply paying attention. You may say to yourself that it’s impossible for a fake bill to pass through your store. Maybe you think this because you have that fancy counterfeit detector pen. Would you be surprised if I told you that some of the better fakes can pass that test with flying colors? Yep, it’s true. I’ve personally seen some exceptionally made $20’s that, when marked, appear to be legit. So if the markers don’t work, how can you stop the madness?

Training. Training. More training. Your cashier is you last line of defense. They are taking in money all day long, so it’s only common sense that they be able to detect a fake quickly. I have friends in the banking industry and there are people out there that can spot a fake blind folded (based solely on the feel of the paper). So what’s your first step? The US Secret Service has a website dedicated to the detection of counterfeit currency. (http://www.secretservice.gov/know_your_money.shtml and http://www.newmoney.gov/). I constantly reference these resources when I’m conducting new store training, or manager training in my stores. You can’t get any better training material out there and the best part is that it’s all free!

Just as any other fraud scheme, the fraudsters will compete with new technology to defeat the controls and new controls will be implemented to fight the fraudsters. Counterfeiting is no different and as technology improves, you can bet that our dollars will get smarter. By staying on top of the latest changes and trends though, you can do your part to save your business the embarrassment of accepting phony tender.

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Who is really running my store? A Strong Case for Employee Background Checks

May 29, 2015 by Staff Editor Leave a Comment

Coming from big box retail, I never realized just how uncommon employee background checks are in terms of smaller businesses, until I worked for one. While it’s standard practice for major retailers to run a pre-employment screening, there are plenty of stores and business out there that simply don’t. This could be a problem. It could be a problem for you, your business, your other employees and your customers. Knowing who you employ shouldn’t be a luxury. It is and should be, a necessity.

One of my first LP jobs was a district manager position for a very small chain of hardware stores. If I recall, they only have about 50 stores. When I first came on, they were building up their LP program and lacked several basic control measures in place. Think EAS, CCTV, exception based reporting and basic physical security measures. Heck, the stores weren’t even equipped with alarm panels. Part of my job was to help build their LP department to better assist the stores in becoming more profitable, assist in inventory reductions as well as limiting a very high turnover rate. After my first couple of weeks, it was clear that in order to help all of those categories, store managers needed to make better hiring decisions and that all starts with a thorough background check.

It didn’t take much convincing and the company eventually found a company to process the screenings for us for a very competitive rate. Part of our new policy was to run the background checks on all of our current store managers. What we found was very disturbing. Out of 50 store managers, nearly 20 of them had extensive criminal records. Records that including prison time, drug and weapons charges, assaults, counterfeiting, forgery, fraud and even murder. These were our store managers! Not surprising, these 20 or so managers all had some of the worst performing stores. Literally, every one of those stores had shrink, turnover and moral issues. Coincidence? I think not.

It took almost two years to fully implement and turnover some of those managers, but eventually the company was able to start with a clean slate. Now, every employee, prior to being offered a position with that company is required to submit to a background check. Anything other than simple misdemeanor traffic violations results in a disqualification of employment. I can tell you that those stores operate more efficiently, there is less shrink and turnover and employee morale high. If your company is not reviewing the backgrounds of your employees, ask yourself, “Who is really running my store?”

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What You Need To Know About Background Checks

April 29, 2015 by Staff Editor Leave a Comment

Many small businesses think twice about hiring a new employee, especially if that business is going through a rough time. The actual cost of hiring a new employee is expensive, and not only because of the salary they will be paying. Recruiting and training alone will be costly, not to mention the time spend for interviewing the possible candidates. Hiring the right candidate can become quite an ordeal, but by doing background checks on an employee before hiring them can save you time and money in the long run.

Class Action: Amazon Violates Federal Law With Employee Background Checks

Amazon.com Inc. and a staffing company that aids the online retailer in its hiring are facing a class action lawsuit, alleging that they have violated federal law because they did not disclose the information found in a background check that was used to deny employment.

Plaintiff Gregory Williams claims in his class action lawsuit filed on Wednesday in Washington state federal court that Amazon and Staff Management Solutions, which is also called SMX, violated the Fair Credit Reporting Act (FCRA).

Williams claims that he applied for a job with Amazon as a “puller” at one of the online retailer’s distribution centers in November 2013. SMX helps Amazon with hiring at its fulfillment centers primarily in anticipation of seasonal hiring.

As part of the application process, Williams also filled out a form giving SMX the authority “to obtain his consumer report for employment purposes.” That form stated that if anything is found in the background check that could affect his employment that he would be given a copy as well as an explanation of his rights under the FCRA. It also stated that the information can be disputed if the applicant deems that it is inaccurate.

Georgia Background Checks: What you need to know

There are a number of ways for employers to gather information on the background of an applicant for employment. Employers may simply call an applicant’s former employer to confirm the applicant’s dates of employment and title and to try to obtain a more detailed reference from a supervisor. However, more and more frequently, employers are hiring third parties to conduct background checks on applicants who have been offered employment. In addition, depending on the nature of the position, employers are requesting reports about an applicant’s driving record, criminal record, and/or credit history. There are often legal limits on employers obtaining and using this type of information. When employers hire a third party to conduct a background check or obtain reports from outside agencies, such reports are subject to the federal Fair Credit Reporting Act (FCRA) and state laws. In Georgia, employers must comply with laws concerning criminal background checks and driver’s record information.

Background Check Industry at a Crossroads: Raising Uptime Standards

Why does uptime matter?

In today’s lightning-paced business climate, companies and organizations in virtually every industry are paying more attention than ever to the speed, efficiency and dependability of the systems, software and other support tools that enable them to serve and retain customers and thrive in an increasingly competitive global economy. It’s an era of Google, Amazon and smartphone-enabled instant gratification, and we expect immediate answers to all of our questions and same-day shipment of every conceivable consumer product. And companies’ system availability, or uptime,makes this all possible.

Companies are also under heightened scrutiny from regulators, and from their own internal auditors, to meet stricter accounting and reporting guidelines, to prepare for every possible disaster scenario that could disrupt their business or their customers’ business, and to operate more efficiently in everything they do. Uptime is at the very core of all these concerns.

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The Truth About Internal Theft

April 29, 2015 by Staff Editor Leave a Comment

Do you know what small business owners and Loss Prevention professionals have in common? In my career, I have found that there is no other business unit in a retail company more concerned about the financial health of the company than the LP department. Our life goal is to SAVE money, all while finding ways to increase sales and profitability, improve margins and assist in improving operational efficiency. Doesn’t that sound like a savvy business owner to you? Reversely, as a small business owner, you’re plagued by theft. You may also find yourself asking, where is that theft coming from?

If you do some online research, you’ll probably find a ton of sites and quotes that all say internal theft causes more financial damage than external. Well, that’s not entirely true. External theft has steadily been on the rise and causes millions of dollars in loss every year. The same also holds true for internal theft. What these statistics do though, is misrepresent internal theft. Yes, your employees sometimes steal from you, but that doesn’t mean 1 out of every 3 are. What that means is those employees who do engage in theft, are taking you for a LOT more than an average shoplifter. Last year alone, personally, I managed over 650 cases. 540 were shoplifters. The dollar amounts associated with those cases were almost the same in both the internal/external category.

Take this for example. Last year, I was contacted by some inventory control guys regarding a specific electronic device at a store location. We looked at a store inventory report and it showed that this one sku was showing a negative 600 on hand at this location. By investigating transaction records, we found these units had been refunded to the store over a period of time. Further investigation showed that a single cashier had conducted nearly 600 refunds of this particular sku and was able to pocket nearly $65,000 in cash from ghost refunds. It would take a lot of shoplifters to equal that dollar amount, but this was only ONE employee.

What I want owners and managers to understand is the reality of the internal theft problem. Understand that not all of your employees are thieves, but that 1% that will steal from you, will steal over and over again. As an owner, you should have internal control measures in place that limit your exposure to losses, and at the very least, a descent CCTV to review those losses when they are uncovered. While shrink will always be a part of life in retail, you have the power and the tools to make that financial impact as less as humanly possible.

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Is Shoplifting More Prevalent During The Holiday Season?

December 11, 2014 by admin Leave a Comment

Do you know the shoplifting laws in your state? Shoplifting is a crime and many businesses Do prosecute the shoplifter regardless of the amount they stole. Retail businesses and communities across the United States are more vigilant during this time of year due to the number of shoppers and merchandise they have in their stores. If you think you can steal without any repercussion, think again. People that are prosecuted for shoplifting can be charged with misdemeanor theft, and face up to $1,500 fine and six months in jail, although if it is their first offense the fine is usually less. For more news about shoplifting follow the links below.

2 Charged with Shoplifting from Coon Rapids Kohl’s

Two Anoka County residents are facing charges after allegedly shoplifting from a Coon Rapids Kohl’s and attempting to flee police.

Officers were called to the Kohl’s on the 12700 block of Riverdale Boulevard around 6 p.m. on Black Friday on a report a shoplifting in progress. A loss prevention employee said a woman seemed to be putting merchandise in her purse.

An officer arrived and found a black Ford Taurus driving slowly through the parking lot, which eventually stopped at the front of the store. The suspect woman was then seen leaving the store and getting into the Taurus, according to the criminal complaint.

The officer turned on his squad car’s emergency lights and started issuing commands to the people inside the vehicle, but the driver of the Taurus allegedly continued to try to get away, getting repeatedly blocked by the officer’s squad car before giving up.

The driver of the vehicle was identified as 42-year-old Randal Anthony Daher of Fridley, and the woman was identified as 34-year-old Jennifer Jane Stoffers of Blaine.

The officers said they saw the Kohl’s merchandise in plain sight in the vehicle, the value of which was $594.98.

Norwalk Woman Charged With Shoplifting From Whole Foods

FAIRFIELD, Conn. — Police arrested a Norwalk woman on charges of shoplifting from Whole Foods in Fairfield, adding to a growing number of arrests at the grocery store.

Amanda Maxwell, 54, of Westport Avenue, was spotted shoplifting by Whole Foods’ Loss Prevention on closed-circuit television and was stopped in the parking lot of the store at Kings Crossing Shopping Center on Grasmere Avenue, police said.

According to Loss Prevention officials, Maxwell emptied a full cart of food items into reusable plastic bags while shopping near the fish market, police said. She then attempted to leave with $155.46 worth of groceries without paying, according to police.

Great Falls merchants go on guard against shoplifting

Downtown Great Falls’ Amazing Toys owner Dave Campbell said his staff noticed that a $350 Legos set was missing from its perch. They searched the store and found the valuable toy stashed near the front door where a thief planned to retrieve it later.

Dragonfly Dry Goods owner Alison Fried said her staff warmly greets customers, which most shoppers welcome. But some folks, possibly with bad intentions, turn around and walk out the door. She said she has a good camera system inside and outside the store that videotapes 24 hours a day. Fried lets other downtown merchants know who to look for if her store has been hit by a shoplifter.

“We use the team approach,” she said. “We’re a cooperative community downtown.”

“Shrink,” a business concept that includes shoplifting, employee or supplier fraud and administrative errors, cost the retail industry around $42 billion in sales in the United States last year, according to the latest Global Retail Theft Barometer. Worldwide, those factors cost businesses $128 billion.

Filed Under: Shoplifting Prevention Tagged With: Anti-shoplifting training, anti-theft devices, anti-theft tags, anti-thefts devices, Employee Theft, loss prevention, Prevent Shoplifting, prevent shrinkage, Retail Anti Theft Devices, security devices, Shoplifting Prevention

Employee Theft This Holiday Season

December 9, 2014 by admin Leave a Comment

Billions of dollars are lost every year due to shoplifting every year in the United States. Many retails stores prosecute every incident and some others choose not to contact the police. According to research, 64% of small businesses that have experienced employee theft, only 16% have reported the incident to authorities. One of the main reasons not to prosecute the employee according to the research is because the expense of hiring attorneys outweighs the theft committed by the employee. You can read more news about shoplifting by following the links below.

Shoplifters pepper spray Walmart employee during attempted toy theft

SAND SPRINGS — Police are searching for two women who used pepper spray on a Walmart employee while attempting to steal toys from the store Monday morning.

The robbery attempt happened about 1:30 a.m. when two women tried to leave the store with several toys, Sand Springs Deputy Police Chief Mike Carter said.

One of the women used pepper spray on an employee who intervened before they fled the area in a black or navy blue Chrysler PT Cruiser, Carter said.

Detailed descriptions of the shoplifters were not provided.

Anyone with information about the crime is asked to call the Sand Springs Police Department at 918-245-8777.

5 ways to avoid employee theft and fraud at Christmas

Christmas: a time when many businesses celebrate the harmony between carols and cash registers. But while Christmas may be a cash cow for some, the combination of temporary staff, increased business activity and financial pressure on staff can move your business from booming to busted.

Employee fraud and theft have fast become a major problem for small businesses in Australia. According to KPMG, workplace fraud more than trebled between 1997 and 2012, costing businesses millions of dollars.

While employee fraud and theft happen all year round, the hectic nature of Christmas produces the perfect environment for staff, both long-standing and new, to become opportunistic.

You see, opportunity is one of the key drivers of employee theft. In a recent global survey by the Association of Certified Fraud Examiners, 85 per cent of respondents admitted that they would commit a fraud if the ‘right’ circumstances existed.

Employee Theft Is More Widespread Than You Think

Think of all the ways stores lose money.

Pricing Errors. Damaged Goods. But what about when employees steal merchandise? It’s actually a lot more common than you would think.

There’s a reason your average shopper doesn’t know about this problem.

“It’s kind of an embarrassing topic,” says Richard Hollinger. He’s a criminology professor at the University of Florida and he’s been studying why and how employees steal for more than 25 years.

It all started when he was 16. He was working at a small grocery store just south of Macon, Georgia.

“Some of the guys around me, they would graze or eat their way through the store. And I asked them: ‘Stealing food and eating it while you’re at work: isn’t that theft?’ And they go, ‘No, that’s part of your fringe benefits package.’”

Filed Under: Shoplifting Prevention Tagged With: Anti-shoplifting training, anti-theft devices, anti-theft tags, anti-thefts devices, EAS Devices, Employee Theft, loss prevention, Loss Prevention Seminar, Loss Prevention Training, Prevent Shoplifting, prevent shrinkage, retail security and monitoring

Shoplifting News

November 18, 2014 by admin Leave a Comment

These are some of the articles and news concerning shoplifting around the country. As the busiest shopping season begins, retailer stores and their management are more vigilant about shoplifters and how to deter them from entering their store and walking away with merchandise. To read more about shoplifting, follow the links below.

Burglar Returns After Veterans Day Break-In of Paratrooper’s Home. This Time The Soldier Is Waiting.

After a man recently broke into his house on the night of Veterans Day, Andrew Myers, a paratrooper from the 82nd Airborne, decided he would not become a victim again.

Meyers posted his story, along with video, to LiveLeak:

“‘I installed motion sensors and door chimes immediately and sat on edge… it only took 2 days for him to return but this time after finding the bottom door locked, he just made his way around my house to attempt to gain entry upstairs (where my GF and dog are).

Once I told him he wasn’t coming in, and wasn’t leaving till he talked to the police he struggled to get away and tried a huge haymaker on the porch and ate an uppercut for his troubles.(off camera)

He was just about “out” on the porch but I realized I wanted anything that happened to be on camera so I drug him down the stairs. The rest can be seen on camera…’”

Meyers also set his clip to music and posted it to his YouTube account Sunday. Fox and Friends then showed the video this morning and it’s gone viral as a result.

Shoplifting costs nothing……or does it?

(NBC) – A new study finds shoplifting costs US consumers hundreds of dollars a year.

According to the business website Checkpoint, shoplifting, along with employee theft, costs US businesses $42 billion per year.

That turns out to an annual average of about $403 per US household.

The most frequently stolen items include clothing, mobile phone accessories, power tools, wine and make-up products.

Woman Leaves Baby Behind Fleeing From Shoplifting Accusation

A Lexington woman is behind bars after police say she left her nine-month-old child in the lobby of a Walmart after she was confronted about shoplifting.

The arrest citation says 30-year-old Samantha Lyons went to the Walmart in Hamburg on Tuesday afternoon with her nine-month-old and the child’s father, and that surveillance video caught her putting store items inside a bag.

The citation, which also refers to Lyons as Samantha Baker, says as she tried to leave, she was confronted by loss prevention and that is when Lyons, along with the child’s father, ran, leaving the baby behind.

It’s unclear what happened after she fled, but she was arrested back at the Walmart around three hours later.

Documents say Lyons admitted to stealing the items from Walmart.

Lyons is charged with theft by unlawlful taking and abandoning a minor. She is expected to be in court Wednesday.

Police have not released the father’s name. It’s not clear if he faces any charges.

Filed Under: Shoplifting Prevention Tagged With: Anti-shoplifting training, anti-theft devices, anti-theft tags, anti-thefts devices, EAS Devices, Employee Theft, loss prevention, Prevent Shoplifting, prevent shrinkage, Shoplifting Prevention

Tis The Season To Be……Robbed

November 6, 2014 by admin Leave a Comment

It is getting darker outside earlier. The season brings more than that to us. The pressure on everyone including the bad guy’s increases. This coupled with drug addictions, personal problems and more will make retailers a tempting target. After all you tend to have a lot of cash around or at least the perception of more cash in the drawer is there.

We really don’t care why it happens the real concern is how do we keep it from happening to us? You can reduce your risks with a few simple, cost effective and for the most part common sense measures:

Drain your Cash Drawer – Your drawers start out the day with a set amount usually in the neighborhood of $100+/- in cash. Set up a schedule and make it someone’s responsibility to drain the drawer of cash every few hours. An easy way to do this is to pull out the all the large bills such as $50’s and $100’s. Leave only enough of the others to make change. DO NOT think that by hiding them under the cash drawer that no one will notice. Everyone knows this. Pull the money out and seal it in an envelope. You do not even need to count it at this point. Put the sealed envelope in the safe. If you have more than one POS then write the POS number on the envelope. An even easier way to do this is to invest into a simple drop safe that costs around $100 (we can point you to a great vendor for this). You can install a drop safe yourself. It simply bolts under the POS in the Cash/Wrap. They have a slot that you can drop envelopes or just loose bills into. I think the best ones are the ones that use a padlock. Inexpensive and easy to keep up with. Then at the end of shift you simply pull that money out and take it to the back with the till. WHY are we doing this you ask? Most robbers come in and look at your drawer before they hit you that day or another. Having a drawer full of succulent cash is like waving tax money in front of a politician. They simply can resist.

Lighting – Get your lighting both inside and outside up to speed. Replace burned out bulbs and ballasts. If your landlord is responsible for any of this then now is a good time to send him an email (finish this article first though as I have a few other tidbits for you). Dark attracts the bad guys.

Observe and report – If you see someone suspicious then ask the police to drop by. Speaking of that, do you have a relationship with your local Police Department or are you just another store in the crowd? Granted this is sometimes easier in smaller communities. But large departments will also respond with the right incentives. Make it known that you like their presence there. Coffee and a warm place to write a report helps. Call and ask for a supervisor to drop by (non-emergency). Ask the Sargent what is going on in your area. What suggestions does he or she have for you? Their opinion counts to you, let them know that. Can they have an officer come by as your folks are closing to make sure that everyone is safe? Being a former Police Officer I know that the Police would rather do that then deal with a robbery.

Deposits – I strongly recommend that you do not take deposits to the Bank at night or closing. All the bad guys need to do is see who is showing up at the night deposit. Again it is like candy to a baby. Instead lock your deposit in your safe and take it late morning or lunch time. That is a good reason for you to get away for a few minutes anyway. Instead of that frozen meal in the microwave you can actually recharge your brain battery for a few minutes. Speaking of deposits. Conceal them by putting the deposit envelope or bag into something else. Don’t be obvious.

Discuss with Staff – Your people need to be in the loop. Many people treat this as something that will never happen to them. And of course we hope it won’t. But although a nice thought that is like expecting that world peace will really happen someday. I have a list of simple discussion points that I will be happy to send you free of charge, obligation…. just send me an email or call. I also see Managers and Owners that think they will scare their employees by discussing it up front. People including that 18 year old first time employee are tougher than you think. Remember, this is really about their safety not the money.

Give Freely! – Last but not least, if someone presents you with the business end of a gun, knife, hand grenade, tank…. (You get the picture) then give them the money and get them on their way as soon as you can. Your duties are the protection of yourself, employees and customers. The money is a small mater when a robbery occurs. As soon as they leave lock the doors, THEN call the police. Robbers have been known to come back when they did not think that they got their fair share of your profits. Do not open the door for anyone except a uniformed police officer. You need to protect and keep your employees and customers there. This will also help to insure that these witnesses are there when to police are on site.

Again contact us if we can help.

Let’s have a profitable and safe holiday selling season!

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Court Room Drama

November 6, 2014 by admin Leave a Comment

If you have never been in court before, it can be a very eye opening experience. There are similarities between TV courtroom proceedings and real life, but the overall experience is very different. If you are planning on prosecuting shoplifters or employees for theft, it is important to understand this step in the process.

Working within the court system is essential to ensure the employee or shoplifter has an official record of their wrongdoing. This criminal prosecution provides concrete evidence against an employee or shoplifter of their alleged acts. This record makes it easier for potential employers to understand an applicants past history, an indicator of their future reliability.

Here is how the process generally works. At the time of a shoplifter’s apprehension, or the completion of an employee theft interview, local law enforcement will be called in. This could be the city police, county police, or even the local sheriff’s department based on your individual store’s location and jurisdiction. If you have multiple locations, understand the jurisdiction might be different for each one. Specifically knowing which department to call ahead of time will simplify the process during an actual incident.

The responding law enforcement will ask a few questions from you. They will take a statement from both sides, and usually ask to see any video available. This is the initial opportunity to present your evidence against the suspect. This is not a time to hold back actual evidence you may have, or give unsubstantiated opinions as evidence.

Law enforcement will take the suspect into custody (if applicable) and file a police report. You may need to go down to their station to fill out additional paperwork depending upon the local protocol. From there papers will be filed with the court system. You should receive a subpoena stating the time, date and place of the court case for your suspect. Understand that it might take a few weeks to several months for this to happen. It is all based upon your local court’s current caseload.

During this downtime, you should ensure that you have created a case report with statements explaining each step of the shoplifting incident, any statements made by the suspect, any paper evidence, a detailed listing of merchandise stolen (size, style, UPC or SKU, color, quantity) photos taken of the suspect, their ID or the merchandise, employee ID, and any video evidence. This case report needs to be kept in a private, locked file cabinet or other place that eliminates contact or access by other employees. Any deviation may allow the defendant’s attorney to question the integrity of the chain of evidence and speculate that it has been tampered with.

When you are set to go to court on the specific time and date given, make sure you show up early and bring your case report with you. Law enforcement may have requested copies at the time of the arrest, but it is better for you to not rely on law enforcement to bring it with them. They have so many cases on a daily basis; they may not remember months later what they were given. It is your responsibility to prove the suspect guilty based upon your evidence. If you show up with nothing, the suspect may be found innocent. Bring the report and file with you.

When you show up, find the prosecuting attorney. They are the ones presenting the case on your behalf. Show them your file, your video, and answer their questions. They are not trying to pick your case apart; they just need to have a full understanding of what they can present to the defense attorney and the judge. Arriving early allows you enough time to best prepare your case with the attorney and have better end results.

While you cannot dictate that a suspect is charged with a specific crime (felony theft vs. misdemeanor theft) you are allowed to let the attorney know that the suspect is not to return to any of your store locations. If so, they will be charged with trespassing.

At this point the attorney will confer with the defense attorney. They will try to work out a plea bargain, which the suspect hopefully will take. They may not stick with the original charges, but a plea bargain will save you countless hours and trips back and forth to the courthouse for an actual trial.

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