In the United States alone, there are over half a million shoplifting incidents everyday. The losses are in the billions and the deaths associated to shoplifting incidents are numerous. Whether you have a store policy where every shoplifter is prosecuted, or whether your store prosecutes only if the amount stolen is over a hundred dollars, the policies and procedures have to be crystal clear for every employee that works in your store.
A store employee has to be knowledgeable about the store policy concerning a shoplifting incident. Can any employee stop a shoplifter using any means necessary? Can they follow them even outside the store? Can they forcefully attempt to stop them before they leave the premises? Do they even know what to do and how to respond if they are witness to a shoplifting incident?
Training and informing your employees of the policies they must follow when working for you and your store can save lives and lawsuits. Safety should be your primary concern when dealing with shoplifters, and should be voiced to all your employees.
Training can be reinforced as a reminder of the policies the store follows regarding shoplifters during a brief hustle in the morning before customers arrive.The capital you invest in the training of your loss prevention team and other management employees can save you expensive lawsuits later on.
Employees at stores like Walmart have been involved in incidents where a shoplifter has lost his life because the employees did not follow the procedures set by the store. An employee at Home Depot has been terminated because he did not follow the strict policy set forth by the store concerning shoplifters. Who is at fault? The lawsuits because of these incidents can come to the stores from the shoplifter and the employee that was terminated. Could training have prevented these incidents? It couldn’t have hurt.
A customers cannot be afraid to come of your store because of what they might have seen when a shoplifter was detained. They have to believe that you will do the best to protect them from being harassed or from getting hurt in case a shoplifting incident occurs when they are at your store.
As a retail business, shoplifting, employee theft and lawsuits come hand in hand.
If you believe that you can outsell your cash or inventory losses due to theft, you probably won’t be in business for long. Or if you do survive, you are no way living up to the margins you deserve. In my 35+ years of loss prevention particularly helping medium to small retailers, I have heard this more times than I can believe.
I remember the days when I needed to fill a position on my Loss Prevention Tea
As many of you know Alpha High Theft Solutions was acquired by Checkpoint Systems many years ago. Checkpoint has encouraged Alpha’s brand growth and innovation. Alpha has produced the best high theft solutions, hands down in the industry. Innovations like Spider Wrap, Keepers, Bottle Locks, Cable Locks, Shark Tags, specialized hard tags literally protect billions of retail products worldwide.
There seems to be an advice website or YouTube video for nearly everything these days. Want to know who to call for home repairs? Need information about a car before you buy it? Looking for someone to date? Yes, it’s all on the internet, I’ve even completed some plumbing repairs and small vehicle repairs with the aid of online videos. Unfortunately, while there is a lot of help and good information on the world wide web, there are also sites that purport to be “informational” only but the information they provide supposedly tells people how to shoplift. What I find even more irritating is that some of these theft websites allegedly are written by former Loss Prevention personnel. The information they give is sometimes too accurate and could cause problems for a retailer who isn’t informed themselves on how to prevent thieves from stealing from them.
Shortage control and theft prevention for small retailers which have no Loss Prevention Associates in the store was the topic of a recent article in an online loss prevention magazine. The points were well made and much of it was directed at stores that may have district or regional Loss Prevention Managers. But the truth is there are many small, independent retailers with no affiliation to a larger company. How do these stores cope with reducing shrink and preventing theft? It could be a tough problem but Loss Prevention Systems Inc. (LPSI)has the solutions that can keep small stores keep shortage down and profits up.
Shoplifting is a crime.
Preventing shoplifting is by far one of the major problem for big retailers. For the small retail store, shoplifting takes on a different meaning.