Protecting Yourself While Holiday Shopping

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Retailers during this time of year prepare for the holidays by hiring more people to help them in their stores with customers, and with  their security as well.  This is a very busy time for the loss prevention team of a retail store, shopping mall’s security, and the local police.

Shoplifting occurs inside the stores, but theft also occurs when you leave the security of a shopping mall.  Parking lots around shopping malls tend to be illuminated, but is always safe to take precautions when leaving a store at night, or to make sure other customers are leaving before venturing outside by yourself.  Be safe and alert this holiday season.


Police: Shoplifting doubles near holidays

As shoppers hit area stores for the impending holidays, so will shoplifters, say area police.

“It probably doubles during the peak of the holiday shopping season,” said Logan Township Police Chief Tim Mercer, referring to the number of retail theft calls the township’s officers will handle.

Mercer said officers typically get one to two calls each week, and with the increase in retail thefts also comes increases in other crimes related to shopping, such as identity theft, where people are opening up credit cards in other people’s names, and thefts from vehicles.

Most of the incidents of retail theft and other thefts occur at two highly concentrated shopping areas — Logan Town Centre and the Logan Valley Mall, Mercer said.

Stores are reluctant to talk about shoplifting, either out of a fear of calling attention to their stores and becoming targets or because they don’t want to divulge exactly how they deal with retail thefts.


Crimestoppers: Be alert this holiday season

The holidays are upon us, and Christmas shopping often means an increase in crime.

The best way for businesses to prevent shoplifting is better customer service, according to Jackson Hole Crimestoppers.

“The best defense against shoplifting for merchants is to offer attentive service,” the nonprofit organization said in a press release. “Greet all shoppers as they enter the store and show an interest in helping the patrons find what they are looking for.”

The last thing a shoplifter wants is to be noticed, the release said. “Jackson Hole Crimestoppers points out that shoplifting hurts everybody, with increased costs of merchandise often resulting to help cover losses,” it said. “Both shoppers and merchants should remain alert for such thieves.”


Why Did CVS Employees Hide and Call the Cops When These Men Asked for Sliced Cheese?

Let’s kick this off with a Choose Your Own Adventure scenario. You’re a CVS employee who has just been stopped by a customer and asked whether the store carries sliced cheese. Do you A) shake your head no, but direct him to the refrigerated items anyway, B) show him a wide variety of shelf-stable snacks instead, or C) freak out and hide from him in a locked room in the back of the store?

If you selected C, you probably work at the CVS in Richmond, Virginia’s Carytown district. According to Ricky Berry, he and his roommate, Philip Blackwell, went to that particular drugstore on Thursday night to pick up a package of sliced cheese. The two of them asked an employee where to find the cheese and, after telling them that the store didn’t carry it, the evening took a turn toward the WTF.


 

Preventing Shoplifting During The Holidays

shoppersFrom Miami, Florida to Seattle Washington, police departments across the nation plan to increase police patrols and police officers around shopping malls, downtown, and most frequented shopping areas around their cities to ensure people feel safe when they come out to shop for the holidays.  Another reason is also to ensure shoplifters know police officers are present and that their criminal activity will not go unpunished.  Shoplifting during the holidays increases, and retailers and police departments try to mitigate it by implementing shoplifting measures that can help them keep shoplifting to a minimum.

For this and other topics, follow the links below.


How does Walmart’s latest anti-theft program work?

Walmart is taking a different approach to shoplifters. 

The world’s biggest retailer is using the Restorative Justice Program to help reduce theft and police calls in their stores.

Walmart is often a hotspot for crime, according to an August Bloomberg report.

It’s not only petty crimes that plague Walmart stores all across the country, more than 200 violent crimes- including murders, attempted kidnappings and shootings- have happened in the nation’s 4,500 Walmart stores this year, according to the report.

While the Restorative Justice Program aims to cut down on shoplifting specifically, less petty crime often means less violent crime.

Restorative justice by definition, is a system of criminal justice that focuses on the rehabilitation of offenders through reconciliation with victims and the community.

Walmart aims to do just that.

“The program offers first time low risk offenders a second chance in order to make things right by participating in an educational course in lieu of prosecution.” said Delia Garcia, Director of Communications at Walmart.

The program launched in 2014 and is currently in effect in about a third of all Walmart stores, including in the Sacramento market, according to Garcia.


No retailer is immune to shoplifting

If you pay attention to court news, you know there’s a problem with serial shoplifters.

Many individuals are convicted of shoplifting three times or more. Sometimes, they try to steal from the same store.

In Grand Island, the majority of shoplifting violations reported this year have been at department or discount stores. That category is followed by grocery stores/supermarkets and then by convenience stores.

Businesses point out that theft translates into higher costs for customers.

A sign at Super Saver, for instance, says “To keep prices low we have installed an electronic inventory system.”

The number of thefts is probably proportional to the number of shoppers a store attracts, notes Capt. Jim Duering of the Grand Island Police Department. In other words, the greater the foot traffic, the bigger the number of shoplifters.

A Walmart spokeswoman points out that a company with multiple locations in a city will be victimized more than a single entity.

Walmart uses a multi-pronged approach to make sure the store is meeting “our customers and our associates’ expectations for a safe and enjoyable shopping experience,” says Delia Garcia.

Having a safe environment “begins with a very positive relationship with law enforcement,” Garcia said.


Mt. Juliet police increase patrols in shopping areas

Starting this week, Mt. Juliet police will increase patrols in Mt. Juliet’s retail areas for this year’s holiday shopping season.

On Thanksgiving afternoon, Black Friday and throughout the shopping season, more police officers will be concentrated near the primary shopping areas by Interstate-40, according to a release from the Mt. Juliet Police Department.

“The ultimate goal is to deter and prevent criminal activity,” Chief James Hambrick said. “We simply want Mt. Juliet’s shoppers to have a great experience at our area shopping destinations. Residents and visitors will see an increased police presence, and there will also be undercover officers that will not be easily noticed.”

 


 

How The Changes To Shoplifting Laws Affect You

We have begun to see a breakdown in the protection we used to be able to depend on. Recent decisions in California and other areas are basically decriminalizing shoplifting.

These changes in the law by out of touch Legislatures are having a devastating impact on retailer’s and society as a whole. Law makers are not addressing the real problems, only the results. People are able to get away with crime and this will have a further reaching impact on future generations and our society as a whole. pic-1

But today it is causing shoplifting in those geographical areas to rise substantially, impacting the retailer’s bottom line and the consumer’s pocket book.

What are we to do? We can no longer depend on the criminal laws to protect us. The politicians have lost their nerve, their minds and the understanding on why they were elected. But the real problem is that the brave and highly skilled Law Enforcement Officers that are there to protect us all, are barely able to contain violent crime let alone shoplifting.  Budget cuts, Democrats, Republicans…… are all to blame.

But you have solutions.  The first is as professionals, we know that we can only depend on ourselves.  So let’s solve this like any other business problem we face on a daily basis. The real solution has three elements.  The good news is that you do have control of all three.

1. How vulnerable have you made yourself?  

pic-2Step back and take a hard look.  Or better yet ask someone you trust to do that. A friend, another business owner…… they really do not need to have any special skills. You should look at your store from the prospective of the shoplifter. If you were going to steal, how would you do it? Do you have dark areas, high shelving, hidden spots that would make the thief comfortable? Is your store unkempt, dirty and not stocked in an organized way? Shoplifters are attracted to these environments. If you are presenting that look, then the shoplifter probably knows you are not able to keep up or simply do not care. This will also breed more shoplifting as word gets around that YOUR STORE is an easy mark.

2. Equipmentpic-3

I am not going to hit this one hard. You know that we sell and install the finest Electronic Article Surveillance (EAS) equipment made worldwide. Checkpoint Systems must be part of your strategy. That is why you see it in almost every major retailer. 

3. Your Staff

pic-4Are they asleep at the switch? Do they care? Have you trained them how you want the shoplifting deterrence program in your store to work and what their roll in it is? This is not something you can put off. It’s like saving money in an account. You got to start. If you are one of Loss Prevention Systems Customers already, then you know this. That is why we conduct live, personalized shoplifting prevention and loss prevention training for our customers. We do this as reasonably often as you need it, free of charge.

These three elements put and keep YOU in control. But you have to start now before it gets worse. And if the trend continues, it will.


Shoplifting And The Police Force

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According to many researchers, gun violence and deaths by  firearms have decreased over the last twenty years.  And even though mass shootings at schools, bars, and places of work have plunged the country, and communities into grief, the truth is gun violence has been declining nationwide . One of the reasons that they attribute the decline of gun violence to, is the ability of the police force to direct their workforce in the right direction.  Using computers and online mediums to share information, they can direct their forces to the neighborhoods where a crime is more likely to occur.  Shoplifting for the police, is not on the same level as other violent crimes, and with the resources they have, they Do need to prioritize.

Read more about this topic by following the links.


Shoplifting deemed to be a lower police priority

“All crime is not equal and does not cause the same harm. I think what the public would like us to do, and that’s my experience, they want us to be focused on the harmful crimes.’

SHOPLIFTING has been deemed a lower priority by Leicestershire Police.

The move has caused outrage among business leaders in Loughborough following concerns that over the last few months 62 crimes were reported in the town centre, mainly shoplifting.

Leicestershire Police have adopted the Cambridge Crime Index, which weighs crime in order of harm to the public. Shoplifting has scored low compared to crimes such as domestic violence and child abuse.

Loughborough Police wants to launch FaceWatch, an online shoplifting system which would save police time attending incidents and encourages businesses to fill out a crime report and CCTV over the internet.

The Echo obtained an exclusive interview with assistant chief constable of Leicestershire Police, Phil Kay, who said: “Policing has got less resources – 400 fewer officers than previously.


The Moral, Societal, and Legal Obligation for Theft Prevention

Retailers should be able to demonstrate preventive controls against theft in the workplace.

As a loss prevention professional, it is likely that you have responsibility for detecting, investigating, and resolving internal-theft cases. Doing so may support your organization’s zero-tolerance policy towardinternal theft. Many top retailers rely on their loss prevention departments to give them a competitive advantage by controlling their operational costs through reducing shrinkage and/or accident claims. Some of these retailers have made loss prevention executives officers of the company.

While most retailers have proactive loss prevention programs, a few view theft as a “cost of business.” These retailers may or may not have resources dedicated to detecting and referringdishonest employees to prosecution. However, it is the absence of a proactive loss prevention program that is the most concerning.


Auburn’s RFID lab holds open house

While many prepared for Saturday’s kickoff of the Auburn vs. LSU football game, others explored a more scientific side of the university at Auburn University’s radio frequency identification laboratory Friday afternoon.

The RFID lab, which relocated to Auburn in 2014 from the University of Arkansas, hosted an open house Friday afternoon, showcasing the work and research done at the lab to members of the community.

Tucked away in the university’s administrative building on Glenn Avenue, the 13,000-square-foot lab houses a mockup apparel retail store, simulated warehouse and distribution center areas and more research space. The lab specializes in the implementation of RFID technology in retailers and suppliers.

Manager Justin Patton led the tour, explaining how RFID technology uses electromagnetic fields to help track tags which can be applied to almost anything. The lab works in partnership with Auburn’s colleges of business, engineering and human sciences, giving students hands-on experience.


 

Addressing Shoplifting Rings In The United States

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Organized retail crime cost the retail industry billions of dollars every year.  And, while managers, loss prevention officers, and law enforcement agree is a rising problem, the solution to the problem is still absent. Some organized shoplifting rings are known to be extremely violent, and that jeopardizes the safety of your customers and employees alike.  Consecutively, hurting the profits of your store.

For more about this and other topics, follow the links below.


Former Coventry drug addict and shoplifter reveals how she has turned her back on a life of crime

West Midlands Police released the story of ‘Laura’ to highlight their work to stop people returning to prison.

One of Coventry’s most prolific shoplifters has turned her back on a life of crime and drugs – after being sent to prison while pregnant.

Laura – not her real name – had racked up 42 convictions for 124 offences in a bid to fuel her heroin addiction before being put behind bars in May 2015.

The 30-year-old was in the early stages of pregnancy when she was jailed for breaching a suspended sentence for theft.

Her story has been revealed by West Midlands Police who say their offender management work has prevented more than 8,000 offences in the last 12 months.

They say those crimes would have cost society nearly £30million.

How did the police help?

In Laura’s case, after she was imprisoned, Coventry Police’s offender management team sourced maternity wear from a clothes bank, visited prison to update her on child protection matters and, following her release in November, secured £150 from a charity to help buy baby clothes and accessories.


Addressing Organized Retail Crime: Law Enforcement and Retail Partnerships

Partnerships between law enforcement and LP can help in proactive retail crime prevention.

Following is an example of a successful partnership between retail loss prevention and local law enforcement that resulted in the dismantling of an organized retail crime (ORC) operation in one Florida county. While the details are specific to this particular 2011 investigation, what is important to the LP industry is that ORC is not just a discussion inside retail. Law enforcement is, in fact, interested in working with loss prevention organizations to proactively prevent crime in our stores and the communities we both serve.

Preparing for an Organized Retail Crime Blitz

As 2010 progressed, organized retail crime activity in Florida was high, resulting in significant losses for Luxottica Retail. Therefore, we decided to do a blitz in Florida to try to halt the losses. As usual, we sent invitations to other retailers to join us on this quest to identify and address ORC-related incidents. Macy’s then-ORC manager, John Morris, accepted the invitation to work with us.

Our second step was to solicit help from law enforcement. Our initial calls seemed to generate interest, but no commitments were reached. Time was passing quickly, and we couldn’t get the commitments we needed to secure a safe event. With only four days before the scheduled blitz, a call was made to a neighboring county to ask for suggestions on how to move forward with the blitz if we were not able to gain the necessary law enforcement assistance. That call was specifically made to Sergeant James Ostojic of the Polk County Sheriff’s Office.


MEMBERS OF WELL-KNOWN SF SHOPLIFTING RING ‘RAINBOW CREW’ ARRESTED

SAN FRANCISCO (KGO) —

Members of a well-known San Francisco shoplifting ring are under arrest, charged in what prosecutors are calling an “unprecedented investigation.”

Union Square is considered a target rich environment for organized thieves because of all the high-end stores, so San Francisco’s District Attorney George Gascon is sending a message.

“If you’re intending to commit a crime in the Union Square area – don’t!” he said.

The D.A, police and the Union Square business community have formed a unique partnership that’s led to charges against 16 people who bum-rush stores and steal merchandise. The so-called “Rainbow Crew” has operated not just in San Francisco, but nationwide.

“They’ve travelled and travelled exclusively to commit crimes and to victimize people in other jurisdictions,” said Frank Carrubba with the D.A.’s office.

And recently, they became more brazen, using pepper spray, even knives. Police say it’s not ordinary shoplifting.


 

Using Technology And Training To Stop Shoplifting

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It is evident that small businesses and  big retail chains have problems dealing with shoplifting and employee theft. Technology that helps them prevent shoplifting is an investment that their store cannot refuse.  But, having the technology that helps prevent shoplifting is only a small part of the solution.  Having employees trained and knowledgeable should be a big part of their strategy to prevent shoplifters.  Do they know the steps to take when apprehending a shoplifter? Are they knowledgeable about the rights, and store policies regarding shoplifters?  Technology can certainly help, but training your employees is a big part of the solution to stop shoplifting in your store.


Creepy Mickey Mouse arrested for shoplifting

That is one goofy mugshot.

A 22-year-old female tourist inside a Mickey Mouse outfit was busted in Germany for trying to steal nail clippers and a bottle of shampoo — and hiding the pilfered goods in her gigantic head, according to Central European News.

Police in the southwest city of Kaiserslautern released the suspect’s mugshot, erring on the side of hilarity and the woman’s privacy.

“The good news for Disney fans is that Mickey Mouse has been released from prison,” according to a spokesman for regional police in the state of Rhineland-Palatinate.


How to prevent shoplifting: 10 ways to protect your retail business

Every week there’s a new story – someone has tried to shoplift something in brazen or bizarre fashion.

Whether it’s the well-known trick of trying to secrete something away in a bag or under clothes, or something more devious, like the people who set up a fake company hiring ‘mystery shoppers’ and ordering them to steal, there are those out there who will try to pull a fast one on you.

With that in mind, these are our top 10 tips for preventing theft, and what to do if you do fall victim to it.

10 tips to prevent shoplifting

1. Know how to spot a shoplifter

One of the first things to prepare yourself and your employees for is how shoplifters are likely to behave. That way you’ll be able to spot them more easily and hopefully be able to stop them.

If someone is planning to shoplift from you, they may well display the following behaviours:

  • Attempting to avoid being noticed
  • Looking nervous, sweating or becoming flushed
  • Picking up and putting back the same items repeatedly
  • Paying more attention to what’s around them than the product in their hand or on the shelves in front of them
  • Wearing large coats, even in hot weather, or carrying large bags

Of course, this behaviour doesn’t necessarily mean that someone is planning to steal from you, but they’re signs worth looking out for.


Security Cameras with Facial Recognition: A Game-Changing Technology for Retailers

Retail security systems with facial-recognition technology are becoming more prevalent in stores.

EDITOR’S NOTE: This article is based on the experiences of a well-known retailer who implemented a facial-recognition security camera system. Because of the potential value of this technology to the retail industry as well as the critical issues surrounding its deployment, the executive who leads this initiative approached the magazine to offer his insights on the condition of anonymity. Therefore, the names of the individual and the company have been changed.

“We’re seeing shoplifters—known shoplifters—come up to us and ask permission to buy something.” Is this some kind of loss prevention Twilight Zone, or the delusions of a loss prevention associate who has spent too many hours watching surveillance video? No, this is everyday life in stores at a leading retailer who has recently deployed a facial-recognition system. And it’s just one of the changes that have led the company’s head of LP to call facial recognition a game-changing loss prevention technology.

“We now know within seconds of a person walking in the store if they’ve previously been caught stealing from us,” says Tom Smith, vice president of loss prevention for Store-Mart. “We now know which hours of the day see the most shoplifter activity. We now know that 26 percent of the people we detain, we see again in the brand within one month, on average 13 days later. We never had a way of knowing things like this before. This is stuff that LP associates will salivate over. It’s going to be a game changer.”


Preventing Employee Theft

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One of the best method to prevent shoplifting is by eliminating the opportunities the shoplifter has.  Greeting a customer and asking them if they need help is a nice way to let the customer know you are alert. Security cameras, and signs alerting the shopper that as a business you will prosecute if they are caught stealing, are great deterrents that can help you prevent shoplifting.  But, what about employee theft? The amount of money employees steal is greater than what the normal shoplifter steals.  So, how can you prevent your employees from stealing?  For more about this topic, follow the links below.


The Employee Investigation: Does It Pass the Smell Test? Part 1

Red flags during an employee theft investigation usually confirm that “the milk is spoiled.”

When it comes to an employee investigation, sometimes the “smell test” will just not let you rest. You know, those situations when you listen to a story or a business practice and something just plain stinks. On the surface nothing appears to be wrong, but there is a smell just below the surface that makes you think, “This is spoiled milk.” We don’t have to taste it to know that it’s bad. A quick sniff, a glance at the label on the side of the bottle, the floating lumps, and our decision is made.

Our last several cases failed the smell test because there were so many red flags. There were problems and circumstances that should have been further explored, yet they were overlooked. Occasionally, the smell test is wrong. But over the years we have seen that when the red flags appear, they consistently confirm that the milk is spoiled.

Let’s take a look at the red flags we have found to be most useful in ferreting out the dishonest employee. When reflecting on our interview and interrogation techniques, we should note that there are great differences between an employee who is a thief, and one who is a fraudster or embezzler. While both types may be stealing from the organization, their methods are often very different, as are the red flags indicating dishonesty. Part 1 of this article series focuses on the employee suspected of fraud.


Reduce employee theft

Loss prevention and theft experts weigh in on a thorny topic.

According to statistics from the U.S. Chamber of Commerce, 75 percent of employees steal from work. And most do so repeatedly. If that’s not enough to get you to pay attention, that same U.S. Chamber of Commerce study, 30 percent of corporate bankruptcies are a result of employee theft. The FBI calls employee theft the fastest growing crime in America.

The employee is key

King Rogers has helped companies with loss prevention and security for nearly half a century. After helming his own company for many years, Rogers now is business leader, security management services for Master Technology Group. He says the first step to preventing employee theft begins with the hiring process.

“It starts with recruiting the employee,” Rogers says. “The orientation should include a clear communication of expectations.”

Part of this orientation should include disclosing any initiatives that exemplify how much the business owner values his or her company and all the people working there.

“This let the employees know management cares very much about this business and about the employees,” Rogers says. “As a result, management is going to keep an eye on the business as well as the employees.”


Former Bothell PD employee charged with theft from agency

The evidence technician is accused of taking cash for himself from the evidence room.

A former Bothell Police Department employee is accused of taking more than $50,000 from the agency’s evidence room.

William Kenney, 62, is charged with first-degree theft after police say he admitted to pilfering money from the evidence room for his own benefit.

The missing money was discovered during a regularly scheduled audit of the evidence room in January 2015. Kenney, an evidence technician, had called in sick that day and employees claimed he had been acting strangely in recent months, according to court records.

Employees conducting the audit were unable to find money that records indicated was in a safe, according to the Washington State Patrol, which conducted the independent investigation.

When Kenney was asked to call the department about the safe, he replied with a personal email with an apology, reports say. The email allegedly detailed a “nasty divorce,” financial woes and an admission that, “I found myself borrowing from the property room …”


 

Your Checkpoint System is Only Delivering Half of the Shoplifting Prevention You Need!

Having a Checkpoint Systems Electronic Article Surveillance System (EAS) is only half a plan. Picture this: you buy a Checkpoint System (or heaven 1-1forbid a competitive system). It is installed and your shoplifting losses go down. They will! The simple act of installing a system will make a percentage of your shoplifters go elsewhere.

But 6 months later you are scratching your head wondering why after the time, money, payroll dollars and effort you and your staff have put in, your shoplifting problem is climbing back up again. Your losses are more than you can take. Why?

Because…… you and your staff are not trained and do not have sufficient policies and procedures in place. I know what you are thinking now…. We are a small operation we don’t need that. Yep, you sure do! This part of the plan is not just for the big box stores. In fact you need it more than they do. You do not have a dedicated LP staff.

So if you are contemplating buying or have bought your Checkpoint System or other EAS system from somebody other than Loss Prevention Systems, you are missing out!

Loss Prevention System provides training! Not just how to use your Checkpoint System. We teach you how to prevent shoplifting with our FREE, PERSONALIZED (for you), LIVE TRAINING.1-4

Our customers who purchase Checkpoint Systems from Loss Prevention Systems get free LP training for the LIFE of their Checkpoint System. Just buy your system, labels and tags from us. Is your EAS vendor doing that for you?

And that’s not all. We provide you more than shoplifting prevention training. How about employee theft and pre-employment interviewing training? All free, personalized and live. Taught by me, Bill Bregar, a 30+ year Loss Prevention Expert. Here are the courses:1-5

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But there is still more! This is NOT a onetime deal. We will tea1-3ch these live webinars as reasonably often as you need. Staff turnover, promotions, follow up training, one employee or fifty…. Just schedule the session. Oh, by the way. I will also provide you with 15 draft LP Policies and Procedures that you can customize to your operation. Shoplifting, employee theft, robbery, key control…..

As the founder of Loss Prevention Systems, I know that this training works. I have been training retail management and staff in loss prevention for over 30 years. Your losses will go down and it will help you to keep the losses in check.

Why am I doing this? Because I know that if I save you money, then you will be my customer. It’s that simple!

Loss Prevention Systems is so much more than someone selling you “stuff”. We want you to succeed!

So contact us today and let’s get you on the path to better margins!


Retail Burglary and Robbery – How To Train Employees To Prevent, React and Recove

As a Loss Prevention Manager for nearly 14 years, I was involved with training employees on robbery response.  It is an unfortunate fact that store robberies do happen and it can be difficult to prevent them.  We can do little to influence the choice of someone who wants to commit the crime other than to make a business an uninviting target.  Public View monitors and signage indicating closed circuit television is in use can be deterrents to robbery; however a determined criminal may still choose to try to commit the crime.  It is our responsibility to prepare employees on steps they can take to prevent a robbery and how to react and recover should a robbery take place.    

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https://ucr.fbi.gov/crime-in-the-u.s/2014/crime-in-the-u.s.-2014/offenses-known-to-law-enforcement/browse-by/national-data

It is important that employees are taught:

  • To make eye contact with and greet customers.  Criminals don’t want undo attention.
  • If robbed, don’t panic.  It is easier said than done but, panic makes it more difficult to comply with the robber’s demands and can make him/her more nervous.
  • Do whatever the robber demands. Give them what they want and get them out of the store.   
  • During the event, pay attention to as many details as possible about the robber; what were they wearing? How tall are they? What color is their hair? Did they have an accent? Could you tell an approximate age of the subject?
  • If possible, watch the direction of travel when the robber leaves the store.  Did they go to the right or left? Was there a vehicle waiting for them?  NEVER try to follow the robber outside.  Whatever you see should be done from inside the store.
  • Don’t touch ANYTHING once the robber leaves.  This includes the cash register, the checkout counter, doors and anything else the robber may have touched.

There are also tips for managers and supervisors following a robbery:

  • Call 911 and report the robbery and provide any information they ask.  Stay calm.  The dispatcher will have specific questions to ask and needs clear responses.
  • If you have a supervisor or supervisors to assist, ask witnesses to stay to speak to the police and separate them from other people and each other.  Information sharing tends to change a person’s perception of events.  If possible, provide pens and paper and ask them to write down their recollection of events.
  • The building is now a crime scene and needs to be secure.  If you have rope, chairs, wet floor signs, use them to block off areas where the robber was believed to have been.  Locking doors is discouraged since customers may want to leave.  You also don’t want to touch areas on the door where the suspect may have touched.  Prop a door open, pushing it from the bottom of the door (an unlikely place for a suspect to touch) and use it for entry and exit.  Have someone stay at the door to turn away new customers and ensure no one touches the doors. This person will also direct police to a manager when they arrive.
  • You can’t force people to stay, but you can ask them to stay to talk to police.  If they are reluctant, ask if they will leave their name and contact information for police follow-up.
  • Be prepared and have a counseling service number in your emergency contacts.  Employees and customers may experience trauma and need to talk to a professional who can help them recover from the event.
  • If you have video recording in your store, let the recorders run.  Do not try to stop them or playback and review until the police ask for access to the recordings. Usually a Crime Scene Investigator will have the ability to retrieve the videos stored on a recorder or computer.  If they need your assistance they will ask for it.

Recovery and getting back to “Business as Usual” is the final step.  It is important to restore a sense of normalcy as soon as possible.  Owners and managers must be sensitive to the needs of their employees.  Everyone will have a different reaction to a traumatic situation.  Be patient and allow for people to take some time off if necessary.  There will be those employees who are ready to get back to work.  For them it is their way of handling stress, so let them work.  You may also have employees who were not working so they will not be affected in the same way as those who were present at the time.  Rely on them to get the store back in business. 

Have a robbery plan and review it regularly with employees.  Being prepared will help you get through a crisis and back on your feet quickly.


3 No-brainer Ways to Decrease Theft

shoplifting1If you work in retail then you know theft is a big problem.  The theft of supplies, merchandise, time and money are just a few of the things managers have to deal with daily.  They have to address it on many fronts (i.e., impulse and professional shoplifters, employees and their friends and families, vendors).

Unfortunately, these concerns aren’t going to go away.  At this time, no one has a solution for stopping all forms of stealing.  You can’t change human nature and some people are just going to be dishonest.  That’s the bad news. 

However, there’s some good news too.  While you can’t completely stop it, there are ways you can prevent or minimize a lot of your loss due to theft.  Loss – caused both externally and internally — can be decreased by making a few operational changes. 

Here are 3 operational areas where you can make some headway in your on-going struggle against theft.  If they seem like they’re “just common sense” you’re right, they are.  But, there are a lot of managers and organizations out there who don’t do them — you probably know some. 

Put the right person in the right job.  We all do some things better than others; everyone has strengths and weaknesses.  Putting people in positions they’re not trained to do or aren’t capable of doing affects the way they’re able to perform their job.  Sink or swim is a destructive way to manage and it rarely works. 

If a person is good with organization think about making them responsible for keeping a tight rein on your high-risk inventory.  How about putting the out-going person in charge of greeting, engaging and monitoring customers on the floor?

Everyone is accountable for their job duties.  Lack of accountability is one the biggest complaints people have with their jobs.  Consequences for poor performance and behavior are some of the most effective deterrents to theft.  Honest, responsible, motivated employees want to work in fair and equitable workplaces.

Prioritize effective communication.  This is a simple, smart fix.  Yet, most companies struggle with it.  Billions of dollars have disappeared in a pocket or walked out a door because somebody didn’t: pass on important information, talk over a problem, speak up with a concern, get enough training, get the memo or listen well enough. 

There are other operational ways to decrease internal and external theft.  But, these 3 are a good place to start.  If they are done well and consistently they might be all you need.  If not, they’ll give you a good base on which to build further.


Nicole Abbott is a professional writer who’s had over 200 articles published.  She’s a business consultant and former psycho-therapist with over 20 years of experience in mental health, business and addiction.  She’s a coach, lecturer, trainer and facilitator.  She has conducted over 200 workshops, trainings, presentations, seminars and college classes.