Love The Dickens Out of Them – An Unfortunate Case of Employee Theft

If you have ever had to sit through loss prevention seminars or loss prevention workshop on employee theft, you would probably hear about stealing merchandise or cash. You may not have been taught about other types of employee caused losses.

I had the most charming, elderly grandmother working in one of my clothing stores. There were two things she loved above all sewing, and her grandchildren.

To a lesser degree, she loved her job in the children’s department too, and would frequently buy little items of clothing and trinkets for her grandkids. Most of the items came from the clearance racks, as she did not have a lot of disposable income.

Several months after she was with us, I started to notice that there were major discounts on her employee purchases. These were not the normal percentage off discounts for clearance items. These were major discounts being taken on brand new items.

I started snooping around, and one day, I stumbled across two brand new Halloween costumes out of place in a stockroom. As I picked the costumes up, the grandmother in question hurried to tell me what a shame it was that the zippers were broken on them. She had set them aside to buy them later, figuring she could just sew them up and fix them. She even showed me where there was a little rip in the seams of the zippers.

It was no coincidence that these costumes just happened to be in her grandchildren’s sizes. It was also no coincidence they were the only two costumes with zipper issues we had all season.

Did I mention our store policy was to take 40% off for a broken zipper?

Was grandmother shoplifting? No! My supervisor had to walk me through proper handling of that case. Sad as it was, granny was let go for employee theft via discount abuse and vandalism. Loss prevention training books alone can’t show you how to handle a case like this. This is a situation that having a mentor to talk you through makes all the difference.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Another Day of Meetings – Could Have Been Attending a Loss Prevention Workshop instead

My husband and I have spent years as retail managers. As a result, we have both spent our share of “wasted hours” in meetings where there was no useful information. We would inevitably walk away from those meetings feeling even more dejected about our jobs and the hours of productivity lost because we were stuck in a poorly planned and poorly articulated meeting. Our minds were wandering and thinking about employee theft and shoplifting. We could think of more ways to steal merchandise.

It was always unfortunate because there was a lot of good information that could be garnered from those meetings, if the presenter knew what they were doing.

All too often the presenter would shift through paperwork looking for answers to topics they were not fluent in. The “errs” and “umms” would be so distracting that by the time they actually started talking, our brains would have wandered off to what the lunch menu for the day would be. Kind of makes the price of well conducted Loss Prevention Seminars well worth the money.

This is not the way to run a meeting. When you send your employees and managers through Loss Prevention Training, it is critical to your success that the moderator is fluent in the topic at hand. A Loss Prevention Workshop should be informative and educational. It is a chance for everyone to understand how to be eyes and ears in the workplace.

If your trainer looses their audience, you loose out on the information given and the hours of misplaced productivity.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Don’t Go Alone – Doing your own Loss Prevention Seminars

As a rookie LP agent, I had several manuals and study guides to memorize regarding shoplifting. It was several months worth of loss prevention training through self conducted Loss Prevention Seminars that had to be completed before I was released to detain a shoplifter.

Since I had no previous military or law enforcement training or experience, this was a whole new world for me. When I had completed my loss prevention training, I thought I was ready for any shoplifting scenario that would come my way or even dealing with employee theft.

The only thing left was to start detaining shoplifters with an experienced LP agent, and then I could go out on my own. I was itching to not only prove that I had learned everything I needed to from the manuals, but also prove I was just as good as the seasoned agent was.

It didn’t take me long to figure out how lucky I was to have someone else with me on that first shoplifting apprehension. I wasn’t prepared for what my loss prevention training manuals didn’t tell me. They didn’t tell me how nervous I would be. How my adrenaline kicked in wondering if there would be a fight, or if the shoplifter might pull a weapon on me. I wished I could have attended a loss prevention workshop and asked questions.

The manuals also didn’t train me on the emotional reaction I would have, because this shoplifter that I was so worried about, was a woman putting merchandise under her six-month-old baby because she couldn’t afford the clothes. Sad.

Having a trained and seasoned agent standing with me for back up helped me to remain calm and consistent with our store policies and procedures.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Pizza Tonight? – Advantages of Loss Prevention Training

There doesn’t seem to be a direct correlation between employee theft, shoplifting and Loss Prevention Seminars, unless someone is shoplifting a pizza- at least not a first glance.

I have a newfound love of cooking and baking. While it is a pastime I have always enjoyed, I have recently started to take it more seriously by experimenting with more difficult recipes and techniques.

While I have been enjoying the challenge, my family is not always better off. In fact, we have a standing rule at the house that if I make anything inedible, we order out for pizza. No questions asked, and no ones feelings get hurt.

While there have only been a few times the Pizza Rule has been called into play, there have definitely been several instances where the food was not anywhere close to the desired result. Runny Pudding and Biscuit Pucks and Crazy Spicy BBQ sauce were only a few of the mistakes in execution. Since I find most of the recipes online, it ends up being trial and error to figure most of them out.

The ones that are more accurate the first time around are the concoctions that have a video attached. It is infinitely easier to be successful when you can see and have someone walk you step by step through a process, instead of trying to follow written directions with no one to assist you.

It is the same thing as reading a loss prevention manual, and having actual loss prevention training. A book can only take you so far. Having someone offer verbal and visual loss prevention training greatly increases your chances of being successful. Cooking classes are like a loss prevention workshop.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems’ website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

 

One Proud Moment – Direct Result of Loss Prevention Training

One of my most successful moments in my career came from a Loss Prevention Training that I did with all of the store’s new hires. I spoke of shoplifting, employee theft and credit card fraud.

There was a lady who was very clear that the only reason she was working there was to get the employee discount. She spent more time shopping on the clock than she did working. Policy and procedure were nothing to her, no matter how many conversations were had. One day she came running into my office with a huge smile on her face. She had in her hand a form that I had implemented to help curb credit card fraud with phone orders.

As she burst through my door, she proudly waved the form and said, “This is fraud I know it!! All the signs are there and I remembered you said this in our new hire class!!!” Wow. The woman that no one could reach and no one expected anything from, remembered what I had said. More importantly, she did something she never thought in her life that she would do and she was proud because of it. I was proud of her.

Without my passion and that Loss Prevention Training, she never would have stopped that fraudulent phone order. She never would have had that moment to be better than what she or anyone else ever believed she could be. Loss Prevention Seminars or a Loss Prevention Workshop don’t always have to be about shoplifting.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Just like on TV – Loss Prevention Seminars

One of my favorite nights of TV watching is oddly enough on a cooking channel. They have a series of shows dedicated to failing businesses, specifically restaurants.

I think I like the shows because most of the story lines are very similar to what I see in the retail world. A small business owner, who was once successful, now is loosing sales and they can’t figure out why. Bad dreams about shoplifting are starting to enter my mind.

Sometimes it is because they are selling inferior product. Other times it is because of the horrid customer service their employees are providing. Lastly, it  is due to employee theft of some type.

The solution is simple in all of the situations. Call in an expert- they will know how to identify the problem. The expert will then find a way to fix the business.

Retail is no different. If you have a failing business, call an expert! The loss prevention seminars will help you to identify what your inventory and sales issues are. With some loss prevention training they can point you in the right direction of employee theft versus shoplifting. Maybe it is a bad hire that is stealing and giving poor customer service to your regular clientele.

A Loss Prevention Workshop is a failsafe way to have an expert help you and your business.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia.

Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Where do we go from here –

When you spend a career in retail investigations, it is easy to sometimes forget how little you knew at the beginning. I remember several instances of employee theft where not only was I sure that someone was stealing, but that they should be sent straight to jail for their crimes.

It was only because I had the luxury of some really good mentors that helped me through the process, that I didn’t make some egregious errors.

I know now that some of my decisions, while they may have been with good intentions, would have put my employers at risk. It took someone with years of experience and knowledge to show me the right way to conduct an investigation. I was also shown the ethical and legal way to deal with those outcomes.

I feel for those who don’t have a mentor to help them through the processes. I guess that is why it is important to take part in loss prevention seminars that deal with employee theft.

By getting some much needed loss prevention training, you and your company can limit your risks associated with conducting a thorough employee theft investigation. It can also help you understand the risks, and benefits associated with terminating and prosecuting that employee upon conclusion of the investigation. All of this from a simple loss prevention workshop.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia.

Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Where Do We Go From Here

When you spend a career in retail investigations, it is easy to sometimes forget how little you knew at the beginning. I remember several instances of employee theft where not only was I sure that someone was stealing, but that they should be sent straight to jail for their crimes.

It was only because I had the luxury of some really good mentors that helped me through the process, that I didn’t make some egregious errors.

I know now that some of my decisions, while they may have been with good intentions, would have put my employers at risk. It took someone with years of experience and knowledge to show me the right way to conduct an investigation. I was also shown the ethical and legal way to deal with those outcomes.

I feel for those who don’t have a mentor to help them through the processes. I guess that is why it is important to take part in loss prevention seminars that deal with employee theft.

By getting some much needed loss prevention training, you and your company can limit your risks associated with conducting a thorough employee theft investigation. It can also help you understand the risks, and benefits associated with terminating and prosecuting that employee upon conclusion of the investigation.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Can you tel the difference between a friend and an employee?

As a loss prevention manager, I never got to close to my store employees. There was always a professional separation. I never went out for drinks after work, or celebrated an employee’s birthday or holiday party. It was this separation that made me good at my job, especially when it came to employee theft investigations.

It is never easy to have to terminate an employee. It is even harder to have to terminate an employee and send them off to jail, this is particularly true when you consider the employee a friend. You know their lives, and future job prospects; will never be the same again.

As a small business owner, you might not be able to have this same luxury of objectivity. That is why taking in a loss prevention workshop on employee theft will help you overcome these emotional ties.

Loss prevention seminars are designed to help you not only gain objectivity, but also useful information on how to identify employee theft, and then how to legally deal with it.

Visit the Loss Prevention Systems website for more information on Retail Shoplifting and Retail Employee Theft problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Workshop and Retail Loss Prevention Training we offer to help with your Employee Theft and Shoplifting problems.

For more information on a Loss Prevention Workshop, Loss Prevention Seminar, or Loss Prevention Training contact us or call 1.770.426.0547 – Atlanta Georgia

Do you know how to Pre-Screen our Future Employees?

As a management professional, I am constantly reminded that we live in a very litigious society. Even when we feel that we would be doing the right thing by standing up for ourselves, or our businesses. Often times we make the decision to err on the side of caution to avoid customer complaints, or even worse, a lawsuit.

This can ring especially true when it comes to new employee hiring practices. I have seen hiring managers afraid to not hire a candidate for fear of a discrimination lawsuit, I have also seen candidates hired, despite a gut feeling that there is something the manager is missing.

So what to do? How do you keep yourselves out of hot water, and still fill your open positions quickly and legally?

Take the Loss Prevention Workshop focused on pre employment screening. They will give you the loss prevention training you need to ask the right questions and to legally obtain the right answers. They can also show you how to read between the lines of a background check.

The best part about attending loss prevention seminars is, because you are with someone face to face, you have the ability to ask questions to make sure you can take away the most useful information.

For more information on a Loss Prevention Workshop, Loss Prevention Seminar, or Loss Prevention Training contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems website for more information on Retail Shoplifting and Retail Employee Theft problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Workshop and Retail Loss Prevention Training we offer to help with your Employee Theft and Shoplifting problems.