Who Is The Shoplifter And Why?

theft (5)According the National Association for shoplifting prevention approximately 25 percent of shoplifters are kids, 75 percent are adults. 55 percent of adult shoplifters say they started shoplifting in their teens.

Although shoplifting is a crime, the people who steal are adults from any social and economic background and the reasons they give for shoplifting are vague, and the shoplifting act is often not premeditated.  To read more about this topic please follow the links below.


Shoplifting

Sarah and Lisa always enjoyed hanging out at the mall. But one Saturday, after shopping for jeans, Sarah pulled a new shirt out of her bag. Lisa didn’t remember seeing her buy it.

“I didn’t,” Sarah told her. “I lifted it.”

Lisa was upset and puzzled. Stealing didn’t seem like something Sarah would do.

Who Shoplifts?

There’s no typical shoplifter — people who steal from stores can be any age, race, gender, and social and economic background. Shoplifters generally fall into two categories:

  1. Professional shoplifters. These people usually take expensive items, like clothing and jewelry, that they can resell easily.
  2. Amateur or casual shoplifters. Most shoplifters are in this group. Casual shoplifters don’t usually go into a store with the intention of stealing — they simply see the opportunity to take something and do.

Many people assume that shoplifters have a mental disorder or that they must really need the items they are stealing in order to survive. But the truth is that’s not why most people steal. Very few people have kleptomania (a compulsive urge to steal), and many people who steal have enough money to pay for the items.


Why Do Shoplifters Steal?

In simple and concise terms… “TO GET SOMETHING FOR NOTHING.”
While we all like to get things for free and the stores are constantly promoting and placing merchandise on “SALE” to generate excitement about getting a bargain, most people don’t cross over the line and steal the item. But some people do. Why?

The answer is… to most non-professional shoplifters, “getting something for nothing” is like giving themselves a “gift” or “reward,” which in turn gives them a “lift.” Many people feel they need a “lift” just to get through the week or even the day. A study by MasterCard International found that shopping was second only to dining as the primary way people reward themselves. Take it one step further and you can see how “shoplifting” the merchandise increases the reward.


Shoplifting incidents triple at UBS

Thefts have tripled this year at the University Bookstore on Grand Valley State University’s Allendale Campus. So far, there have been 30 reported incidents of shoplifting since August.

Last year, GVSU reported 10 incidents of shoplifting at the Allendale UBS. This year, there were 22 reported cases during the fall 2013 semester and eight incidents since the beginning of the winter 2014 semester. Stolen items range from apparel to small electronics.

Though the number of incidents has increased drastically since last year, there may not be a significant change in the amount of people stealing, but rather the amount of people getting caught in the act, said UBS manager Jerrod Nickels.

The UBS has been relying more on a surveillance system in the store, which is often used to catch suspects.

“Our primary goal in addressing theft is deterrence rather than apprehension,” Nickels said. “We try to focus on the dual goals of providing good customer service and preventing shoplifting. However, no matter how much prevention we try to ensure, shoplifting incidents do occur.”

The staff is also on the lookout for suspicious behavior, Nickels said. Staff members have undergone training to detect and verify occurrences of shoplifting.

“Each incident is different, so a lot of our training comes with experience and we tend to learn from each new incident,” he said.


Reduce Your Costs – Loss Prevention Seminars

Many businesses operate just fine without ever attending any sort of loss prevention seminars, or having any type of loss prevention policies in place. Be honest with yourself and ask why you are wondering about loss prevention.

Chances are you are looking for ways to reduce some of the costs you are experiencing. They could also be as simple as wanting to be proactive in eliminating operational errors and decreasing accident frequencies. They could also be as complicated as having an increase in employee theft or shoplifting. Hopefully the shoplifting is not completely out of control before you decide to make changes.
What ever your reasons, the best resource you have is to attend a loss prevention workshop. The information you get from a workshop can start you and your employees on the road to increased store profitability.
Attending a loss prevention workshop will give you some basics that you need to understand the loss prevention training. It also provides an environment that you can ask specific question to help tailor this training to your business’s specific concerns and issues.
Loss prevention seminars are geared toward helping you reduce the extraneous costs in your business. An effective set of loss prevention policies will also help you maintain your lower costs on a long-term basis while making it easier to increase your overall profitability.
For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia
Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Many businesses operate just fine without ever attending any sort of loss prevention seminars, or having any type of loss prevention policies in place. Be honest with yourself and ask why you are wondering about loss prevention.

Chances are you are looking for ways to reduce some of the costs you are experiencing. They could also be as simple as wanting to be proactive in eliminating operational errors and decreasing accident frequencies. They could also be as complicated as having an increase in employee theft or shoplifting. Hopefully the shoplifting is not completely out of control before you decide to make changes.

What ever your reasons, the best resource you have is to attend a loss prevention workshop. The information you get from a workshop can start you and your employees on the road to increased store profitability.

Attending a loss prevention workshop will give you some basics that you need to understand the loss prevention training. It also provides an environment that you can ask specific question to help tailor this training to your business’s specific concerns and issues.

Loss prevention seminars are geared toward helping you reduce the extraneous costs in your business. An effective set of loss prevention policies will also help you maintain your lower costs on a long-term basis while making it easier to increase your overall profitability.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Electronic Article Surveillance

theft (10)The early experimentation with electronic article surveillance (EAS) began with the prerecorded entertainment industry around the 1980’s.  The implementation of EAS in stores with high shrinkage if well implemented gave extraordinary results. The shrinkage rates were reduced from 40 t0 50% in one year, thus gave the explosive growth of the installation of EAS. After 20 years of developing better EAS, retailers are still fighting against organized shoplifting.

Please read more about this topic by following the links below.


What is source tagging ?

What is source tagging ?
As its name implies, source tagging is the embedding of disposable RF security labels at either the point of manufacture or packaging. Source tagging has been highly successful in the packaged products industry, and retailers, such as discount giant Target, are starting to use it for merchandise such as earrings, apparel, shoes, batteries, videocassettes, audiotapes, computer software, sporting goods and electronics. (Retailers’ interest in source tagging has increased as shoplifters have gotten around anti-shoplifting tags applied to the outside of packages by removing the product and leaving the empty box on the shelf!)

The newest source tags are paper-thin and easily integrated into automated production processes. These tags are applied in primary packaging (or within or on the product itself — for example, incorporated into woven garment tags) and under labels on bottles. Checkpoint experts say their two-dimensional source tags can be invisibly embedded between layers of thin paper stock or cardboard on standard blister packages. These invisible tags, which are deactivated by the clerk with a verifier that needs no physical contact with the tag to work, are especially effective at addressing employee theft and represent a hot topic in retail security today.


EAS Source Tagging 20-Plus Years of Innovation

Every so often, a simple idea catches the imagination, fervor, and engagement of a group of people and is developed into a successful practice that revolutionizes a business. Electronic article surveillance (EAS) source tagging is definitely one of those.

This story commemorates the evolution of source tagging with The Home Depot USA’s 1994 signing and execution of the world’s first contracts committing to the protection of merchandise with a disposable EAS label procured and affixed directly on the merchandise solely by consumer-products manufacturers or their packagers, rather than by in-store labor. That year about 70 million EAS labels were purchased by a few brave consumer-products companies who had been persuaded to participate by Home Depot’s senior merchandisers, operations, and loss prevention management. Almost simultaneously, BJ’s Wholesale Club completed the same process.

These rollouts, and those following closely thereafter, were the culmination of years of oscillating momentum shifts, frenzied product development, cutthroat competition, legal battles, moral suasion, testing and re-testing, apathy, and resistance. The sweat, tears, and eventual cheers wrought significant changes in the way loss prevention practitioners battled shoplifters. More importantly, source tagging stimulated profitable cross-functional cooperation among business partners that flourishes in retail to this day.


Tough times trigger shoplifting epidemic as organised gangs steal valuable goods to order

Britain’s retailers are experiencing an epidemic of shoplifting, fuelled by the economic downturn and organised crime gangs stealing valuable merchandise to order by travelling large distances to major shopping centres.

Theft from shops climbed to a nine-year high last year and the value of goods taken in each incident increased by nearly two thirds as retailers face a £511 million annual bill for criminality targeting their businesses, including rising online fraud and robbery.

The British Retail Consortium’s annual crime survey also exposes a lack of confidence in police to tackle theft from shops with more than 90 per cent of all shoplifting offences going unreported by store and prosecution rates of fraudsters considered “woeful”.

The sharp increase in theft by customers, which accounts for 82 per cent of all crime against stores, coincides with evidence of an increase in so-called “poverty crime” with food and alcohol being stolen in areas of high deprivation.


Who Wants To Know? – Loss Prevention Seminars

When you attend good a loss prevention seminar, it is hard to know who will walk away with more – you or your employees.

Attending a loss prevention workshop is a good business decision that every manager or owner should make at some point in his or her career. It will provide invaluable knowledge about ways you can reduce your losses. They will also give you a heads up on ways that both shoplifting and employee theft can occur.

I would encourage you to take your complete staff with you so they can benefit from the same loss prevention training that you are getting. It will help their awareness of common losses that can occur in a retail setting.

After the training is completed, you will have an open line of communication with your employees. By discussing some of the things you learned with your employees, they may come to you more openly with concerns they have, or things that they have seen. These might be things like employee theft or shoplifting that they were uncomfortable talking to you about before.

These open lines of communication provide you with additional eyes and ears on the pulse of your business. Some of the best information I have received about losses has come directly from my employees.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Right Where You Want Them – Loss Prevention Training

I was never a good chess player. I have plenty of family and friends that play chess, and a few of them are quite good. I always marvel at their ability to maneuver their opponent into making a losing move. It reminds me of when I conduct an employee theft interview and investigation.

It’s really all about understanding the nuances of the game you are playing. For chess, it is in knowing the parameters of the board – which piece moves where and how. It’s also about having a clear understanding of the end result – the win.

With employee theft, you are concerned with knowing what the employee did and how they got away with it for so long. The interview is about asking questions in a certain succession so their answers unfold into a confession. That admission should tell you not only the scope of your losses, but also your operational breakdowns that allowed those losses to occur.

Since I am not a natural born chess player, I needed all the help I could get to be better at my employee theft interviews. I signed up for several Loss Prevention Seminars. The Loss Prevention Training I got helped me learn how to move the employee’s admissions right where I wanted them to be.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Technology Solutions For Your Business

theft (13)Staying abreast of the latest technology your business can utilize to enrich the customer experience, as well as your employees is vitally important to the profitability of your business. Nowadays consumers look for a more personalized experience when doing business with your company, having the technology available to do so, can offered them the customer experience they are looking for while providing your business with better security intelligence. Read more about the new technology solutions you can integrate in your place of business.


Verint Supports the Retail Value Chain 

Building on Verint’s vision of delivering solutions that drive the utmost consumer experiences, Verint supports the entire retail value chain – from bringing enriched technology experiences to engage with customers, to delivering products and solutions that enable retail businesses of all types to deliver improved experiences for customers, vendors and employees.

With the Verint portfolio, retailers are able to bring scalable and integrated solutions into their businesses that boost enterprise and security intelligence including:

· Voice of the Customer Analytics
Verint’s Impact 360® i s a comprehensive voice of the customer analytics (such as speech analytics, text analytics, and enterprise feedback management) application used to gain a better understanding of the shopper experience, workforce performance and the factors underlying business trends. Voice of the customer analytics solutions help analyze and categorize customer interactions automatically through voice, email, web chat, customer surveys and social media in order to detect patterns and trends that can significantly impact the business. These solutions provide a new level of insight into important areas such as customer behavior, sentiment, satisfaction and loyalty, as well as staff effectiveness, including the underlying causes of business trends in these critical areas.


Ninth Annual Report from the Retail Equation Sheds Light on Growth in Return Fraud

NINTH ANNUAL REPORT FROM THE RETAIL EQUATION SHEDS LIGHT ON GROWTH IN RETURN FRAUD; IMPACT ON SALES, JOBS AND SHRINK

Study Shows Merchandise Returns Account for Nearly $270 Billion in Lost Sales; Ranking it Third on the Fortune 500 if it were a Company.

The Retail Equation, the industry leader in retail transaction optimization solutions, today released its 2013 Consumer Returns in the Retail Industry report, which analyzes results from the National Retail Federation’s annual survey on merchandise returns and the 2012 Canadian Retail Security Survey from The Retail Council of Canada (RCC) to provide insights for North American retailers to minimize the effect of return fraud and abuse on their business.

According to the NRF, merchandise returns in 2013 cost U.S. retailers more than $267 billion in lost sales. In fact, as a company, this would rank third on the Fortune 500 and higher than household names such as Chevron, General Motors and General Electric. Retail fraud and abuse accounted for $9.1 billion to $16.3 billion in the United States, an increase of 2.6 percent from last year.

“In the competitive world of retail, it is critical to understand how returns and return fraud reduce net sales and contribute to shrink – clear causes of lost profits,” said Mark Hammond, chairman and CEO of The Retail Equation. “The results within this report offer the industry’s best look at merchandise return policies and procedures, as well as potential fraud and abuse. This information can be used by loss prevention professionals to compare and contrast their own program results to those reported here, with an eye toward reducing losses.”


A Difficult Subject – Employee Theft

As a business owner or manager you have probably seen your share of employee theft over the years. It is a difficult problem in many ways. Not only do you suffer the financial losses caused by employee theft, but you can also suffer the emotional loss caused by this employee’s betrayal.

Over time, you might be more desensitized by these emotional losses and can begin to develop a general distrust for most employees. This makes it hard to be a good leader and a good listener. If you are not approachable, your current employees may not feel comfortable coming to you with information about an employee theft situation.

Let’s face it; your employees are probably going to be more aware of this theft before you are.

It might be time to participate in some loss prevention seminars. They will help you come to terms with your store’s past theft issues. This will also give you the tools to help broach the subject with your current employees. Loss prevention workshops are designed to open up the lines of communication.

You might not be jaded from past experiences and still not be viewed as approachable. Sometimes, employees who are privy to theft happening in the store simply do not know what to do with the information. By providing a new outlet for communication, you have a better chance of eliminating or responding quickly to these instances of theft.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Loss Prevention Programs For Your Business

theft (4)The economy’s downturn has had an effect on the American consumer and retailers across the nation.  In an industry where every dollar counts, loss prevention is paramount to every retailer and can be the difference between profitability and losses in the company. Having an understanding and a program in place to educate your employees about loss prevention practices can save your company thousand of dollar every year.

Read more about this topic by following the links below.


U.S. Security Associates Shuts Down Shoplifters with its Loss Prevention Program

In 2013, U.S. Security Associates (USA) Loss Prevention Associates made over 25,000 successful apprehensions and effectively assisted in reducing shrink for retail customers nationwide. Every day, details reported by USA’s Retail Loss Prevention Associates help lead to the identification and arrest of individual shoplifters and ones associated with Organized Retail Crime (ORC) rings.

USA’s Retail Loss Prevention (LP) Services are developed to meet the shoplifting and theft prevention needs of the retail community and reduce shrink for clients. Among its suite of services, the LP Division provides uniformed retail security officers, store greeters and specially trained Loss Prevention Associates. In contrast to traditional, uniformed security officers, USA’s LP Associates work in plain clothes and covertly observe the behavior and actions of visitors to collect sufficient evidence to warrant intervention. LP Associates preserve the inviting atmosphere maintained by retail customer service personnel while performing a security service that is critical to the continued viability and improved expense control of retail businesses.


The Importance of Face to Face Loss Prevention

Technology has afforded us the opportunity to be in two places at once. Using remote connectivity, a person can be in one location conducting business, while “connected” to another watching video or conducting a video conference. Even though technology provides us this convenience to conduct business remotely, face to face loss prevention still provides greater benefits as it comes to a solid loss prevention program.

The Benefits of face-face loss prevention

Relationship Building: The success of any loss prevention program depends on the ability to get buy-in from store associates. That buy-in starts with building a positive relationship between loss prevention and associates of all levels. Working remotely doesn’t bring the personal touch that is necessary in building relationships. In-store presence provides more opportunities to get to know them and understand their needs so they may help your program be successful.


Why Do I Need a Loss Prevention Program for my Business?

The goal of loss prevention is to reduce the costs associated with running a business including workers’ compensation claims, equipment and contractual losses, employee and customer mistreatment, or other problems. Any loss prevention program can be tailored to reduce loss in the way affecting the company. Therefore, it’s important to take steps to start a loss prevention program in your organization.

A well-managed loss prevention program can help to reduce the frequency and severity of workers’ compensation claims. In 2010 alone, the most recent U.S. Bureau of Labor Statistics report estimated that there were some 4,690 fatalities caused by workplace injuries. This costs businesses millions of dollars in workers’ compensation claims, increased premiums, and loss of personnel.


Policy, In a Nutshell – Loss Prevention Training

In a nutshell, loss prevention is about reducing the opportunity for merchandise or cash losses in your business. It is about developing standard business practices and procedures that limit the scope by which you might suffer monetary or inventory loss. These losses create a financial burden that is hard to recover from. This is where you need Loss Prevention Training and development.

You probably have policies and procedures in place for other functional areas of your store – things like sales, customer service, or human resources. So why would you not have these same policies for loss prevention in place.

It is just as easy to give your employees a loss prevention workshop, as it is to train them on how to run a register or sell to a customer.

Attending a Loss prevention workshop will also give you some ideas to develop and implement these policies.

There really is no need to try and re-invent the wheel. There are many practices that have already been developed that have been proven to eliminate or deter both shoplifting and employee theft.

The need for loss prevention in your store or business has one main goal – to prevent opportunities. If you are not completely adept in how to do this, you need to explore how to further your own loss prevention training that can help you expand.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

Lawsuits Against Retailers

theft (2)When do you file a suit against a shoplifter? Or should you?  Is detaining a suspect in your store believed to be shoplifting the proper procedure? The number of complaints and lawsuits against retailers continues inexorably, and the demand for alternative solutions to protect your business against shoplifters, or any loss prevention issues continues to be a priority for any retail business.
Follow the links below to read more about this topic.


Lawsuits against Retailers: The Expert’s Role

Contemporary loss prevention policies and procedures is a direct consequence of the so-called “litigation explosion” that dates back to the early to mid-1980s. Time was when a head-long pursuit through the parking lot and across heavily-trafficked public roadways was a way of life. To many it was exhilarating and the resultant capture of a shoplifter was rewarding.

However, I recall with clarity the case of two teenage brothers who were pursued by supermarket employees for the theft of a couple of candy bars and a 16 oz. can of beer. The two were struck and killed by an auto in the middle lanes of a nearby freeway. The subsequent lawsuit was punishing. It’s fair to identify that very case as the beginning of the end of hot pursuits in the retail industry.

Subsequently, other practices, heretofore invoking mild reprimands, became socially and legally unacceptable and everyday practices, such as wrestling a suspect to the ground and gaining control with an arm-lock, became suspect, again, magnified by lawsuits. Shoplifters died, invariably followed by a lawsuit resulting in the awarding of damages. Awards sent corporate policymakers, guided by their own legal counsel, back to the drawing boards.

The Litigation Process

Despite the greatly altered face and character of loss prevention today, complaints against retailers continue on, albeit not at the same pace of yesteryears, but continue none-the-less. Lawsuits driven by a loss prevention act or omission requires an “expert” to assess the event and educate the judicial community, which includes a jury, on justification or lack thereof of the act or event.

For example, was the forceful holding of a suspect to the ground, who then died due to positional asphyxia or a heart attack, reasonable or not? Such tragedies have been litigated time after time and experts, depending on the totality of circumstances, have opposing opinions.


Camera models that can help improve security in 2014

Many small business leaders have likely made new resolutions for improving themselves and their businesses in 2014, and security measures can play a big role in these means. Whether it means adding or improving cameras and alarms on hand, bolstering their means can be a big boost to improving functionality.

One new advance in camera technology comes from Samsung, according to Engadget. The latest SmartCam from the company works by recording 1080p video directly to an internal SD card. While that prevents it from benefiting from the potential of cloud-based information storage, compression efforts allow the company to only need about 30 percent of the bandwidth other cameras would require, reducing data sizes while still offering owners the ability to remotely watch live video.

Both of these models can be connected using WiFi, can connect to Android or iOS devices using two apps and have low-light video quality, ensuring most situations can be covered. In particular, there are two models of the camera, and the outdoor one can have a range of 50 feet. That outdoor model can also withstand plenty of weather-based damage without risking its power supply or WiFi module, which would remain inside at all times.


Shoplifter’s lawsuit against store owner underway

Should a store owner who shot a shoplifter have to pay for the injuries he caused? According to the Colorado Springs Gazette, that is what an El Paso County jury is trying to decide as the civil suit against Chang Ho Yi got underway this week.

In October 2010, Bryson Dewberry reportedly stole a bottle of vodka from Yi’s Colorado Springs liquor store, Austin Bluff’s Liquor. Yi chased Dewberry from the store and shot him in the face at point blank range as he attempted to get into a getaway car, the Gazette reported. The bullet struck then-22 year old Dewberry in the jaw and also hit a passenger in his car in the leg.

Now Dewberry’s attorneys state that the young man, who had aspired to be a rapper, suffers from a speech impediment. Dewberry is suing Yi for ongoing medical expenses as well as pain and suffering, loss of work, and loss of future business opportunities. According to an earlier report from KDVR when the lawsuit was filed in December 2012, Dewberry also claims that Yi’s actions were negligent and reckless and that Dewberry posed no physical threat that would warrant him being shot.