Identifying The Problems To Prevent Shoplifting

theft (13)

To fix a problem, you first need to know what is wrong with it.  Shoplifting and employee theft are two of the main causes of billions of dollars lost in the retail industry every year.  Employers and management personnel do not know how to fix those problems, and sometimes are not aware there is a problem till much later.  If employees are caught stealing, the problems then are the financial costs associated with prosecuting such individuals.  Is firing them enough punishment?  Should the employer  pay thousands of dollars in legal fees to bring such individuals to court?  There are many issues associated with shoplifting, do you know what to do about them?

To read more about this topic, follow the links below.


Managing Retail Shrink Begins with Problem Identification

The retail shrink action plan should begin with problem identification.

One question I have been asked frequently is, “How did you know how to battle retail shrink in the grocery business, especially considering your background is predominantly in discount retail?” My response to that question is almost always the same, which is: “I follow the loss prevention road map.” Often I get blank stares, but after explaining, most understand and realize they have probably been following their own road map for years without realizing it.

I have always described the road map as a six-step process; one that takes years to perfect, but when executed properly can yield amazing results in not only retail shrinkage reduction, but any expense a company is attempting to minimize.

The process includes the following six steps:

• Step 1—Problem identification
• Step 2—Program development
• Step 3—Program execution, or what I like to call countermeasures
• Step 4—Comprehensive awareness programs
• Step 5—Auditing for compliance
• Step 6—Measurement


Shoplifting prevention tips for businesses

Is Low Income A Reason To Shoplift?

shoplifting1

Lawmakers across the nation have been asking for harsher theft penalties for shoplifting.   California and other states have passed laws that anything below $950 dollars worth of stolen merchandise is a misdemeanor. The punishment for shoplifters is negligent, and small business owners wonder whether the laws are there to protect the small business or the shoplifter. Many government officials believe that an increase in wages will help the fight against shoplifting, but many small business owners are skeptical.

For more about this and other stories follow the links below.


N.J. Senate committee to take up $15 minimum wage

A New Jersey Senate committee is expected to act Monday on a plan that would phase in the state’s minimum wage to $15 an hour over the next five years.

The National Federation of Independent Business says raising the cost of labor will be a blow for small businesses. It predicts the move will cost 70,000 jobs in New Jersey over the next decade.

Senate President Steve Sweeney disputes that. He says giving low-income workers more money to spend will make the economy stronger.

“We raised the minimum wage last time. They predicted thousands of layoffs. Guess what? There were thousands of jobs added,” said Sweeney, a Democrat from Gloucester County.

William Rodgers, public policy professor at Rutgers, says the number of job openings has increased but companies are not filling many of those positions because the salaries are low.

“So by raising the minimum wage you’re going to help some of these employers fill those vacancies that they’ve been having for a long period of time,” he said. “You’re also going to see improvement in morale. Productivity is going to improve.”


Change in law results in big jump in California shoplifting

ROCKLIN, Calif. (AP) — Perry Lutz says his struggle to survive as a small businessman became a lot harder after California voters reduced theft penalties 1½ years ago.

About a half-dozen times this year, shoplifters have stolen expensive drones or another of the remote-controlled toys he sells in HobbyTown USA, a small shop in Rocklin, northeast of Sacramento. “It’s just pretty much open season,” Lutz said. “They’ll pick the $800 unit and just grab it and run out the door.”

Anything below $950 keeps the crime a misdemeanor – and likely means the thieves face no pursuit and no punishment, say retailers and law enforcement officials. Large retailers including Safeway, Target, Rite Aid and CVS pharmacies say shoplifting increased at least 15 percent, and in some cases, doubled since voters approved Proposition 47 and ended the possibility of charging shoplifting as a felony with the potential for a prison sentence.

Shoplifting reports to the Los Angeles Police Department jumped by a quarter in the first year, according to statistics the department compiled for The Associated Press. The ballot measure also lowered penalties for forgery, fraud, petty theft and drug possession.


$37,000 in goods shoplifted, couple arrested

The couple allegedly stole from Safeway, Target and Fred Meyer.

SALEM, Ore. (KOIN) — Salem police, with the assistance of a region retail theft prevention coalition, arrested 2 people for unlawful racketeering.

Salem Police Lt. Steve Birr said Michael Rascon and his wife, Maria Rojas, were arrested on Thursday morning after detectives executed a search warrant in the 100 block of Connecticut Street Southeast.

A large amount of new retail items still in their original packaging was located at the residence, police said.

Rascon and Rojas will be charged with unlawful racketeering, money laundering, organized retail theft, and first-degree theft by deception.

Investigators with Safeway/Albertsons, Fred Meyer and Target collaborated as part of the Northwest Organized Retail Crime Alliance to build the case against them.

KOIN 6 News has learned the two were selling stolen items online, buying stolen merchandise and even had “shopping lists” of things that they wanted stolen so they could turn around and sell.


Shoplifting And The Law

law-3

States around the country have for many years now, ask lawmakers for harsher sentencing for shoplifters and specially if they are repeated offenders.  Many states have passed harsher sentencing laws regarding shoplifting, but the problem seems to be getting worse not better.  And although retail stores around the country try to find a solution for the problem, shoplifting is still a crime with no easy solution.

For more about this and other topics, follow the links below.


Is the Rise of Organized Retail Crime a Product of Soft Sentencing?

If not sentenced more harshly, those convicted will almost certainly continue their behavior.

During a panel discussion on organized retail crime (ORC), the panel discussed current ORC issues, legislation, coalitions, online sales of stolen property, and industry information sharing. The panel consisted of six of the top ORC minds in the industry, all of whom agreed that organized retail crime is on the rise, and more and more criminals are committing these nonviolent crimes.

The moderator asked specific questions relating to retail theft, and these experts were quick to answer and share information on steps they are taking to battle organized retail crime. They talked about the many successes in the past few years, which include building law enforcement interest (ORC coalitions) across the country. Considering ongoing efforts to collaborate with organized law enforcement-retail coalitions nationwide, getting police and retailers working together to solve these crimes is by far the most important element concerning organized retail crime.


Concealment = Shoplifting

Intent is the Driving Factor in Most States

It is a common misbelief that in order to commit the act of shoplifting, an individual must exit the store and permanently deprive the merchant of the unpurchased merchandise. The truth is, however, that in most states, an individual commits the act of shoplifting by taking actions that would cause one to reasonably believe that he intends to permanently deprive the merchant of the goods.

Most states require that the merchant have probable cause (or reasonable grounds) to believe that an individual has committed an act of theft or is attempting to shoplift before making a decision to detain the individual to determine if their observation was correct. Probable cause or reasonable grounds is not limited to observing the individual exiting the store with unpurchased merchandise. In addition to clear cases of theft, such as when a person opens a product’s container, consumes the contents and fails to pay for the product, probable cause or reasonable grounds to detain and make inquiry can also be obtained by observing an individual conceal unpurchased merchandise or in some states, by the activation of EAS even if the individual was not observed concealing merchandise. The majority of states do not require that an individual exit the store in order to have a civil cause of action for shoplifting.


Wal-Mart Stores, Inc. (WMT) Brings Back the Store Greeter

Wal-Mart Stores, Inc. (NYSE:WMT) has decided to bring back the store greeter. The global retail giant will have employees at all of its entrances and exits to improve customer service and prevent theft. Simply put: it’s bringing back the hallmark door-greeter program that was vanquished a few years ago.

Wal-Mart Stores, Inc. Make Their Return to a Store Near You

Wal-Mart founder Sam Walton believed that customer service was the key to success. One area of customer service that Wal-Mart became famous for was the iconic store greeter. These greeters, usually senior citizens looking for part-time income, would stand at doors, greet customers, thank them for coming and even check receipts to deter shoplifters.


 

Is Racial Profiling Benefiting Your Store?

theft (12) According to the National Association for Shoplifting Prevention men, women, and juveniles shoplift equally.  The gender, nor race is more prominent than the other, yet many minorities are targeted and harassed when shopping at a retail store because of their race.  Shoplifting is a crime, and the retail industry loses billions a dollars yearly due to shoplifting and employee theft, but targeting minorities because of their race is a financial detriment to many retail stores.

For more about this and other topics, follow the links below.


Thieves raising a glass to LCBO policy

TORONTO – Thieves walk into an LCBO, grab a shopping bag and fill it.

Often the bottles are in the $40 to $80 range — Bacardi, Smirnoff, Grey Goose and other popular brands — and they’re swiped daily by the dozens.

Shoplifters confidently make their way to the exit, not even approaching the check-out.

Within seconds, they’ve made their getaway.

And they know LCBO employees can’t do anything to stop them.

According to the LCBO’s theft policy, workers shall not attempt to detain or arrest thieves. They’re suppose to alert police or security personnel.

“It’s very clear they know there’s a loophole,” said a Toronto-area LCBO employee, who agreed to be interviewed on the condition of anonymity.


Sobeys ordered to pay $21,000 in racial profiling case of Halifax-area woman

The human rights board decided in Andrella David’s favour this fall, and announced a remedy Friday.

A Halifax-area woman who was racially profiled while shopping at a Sobeys store will receive more than $21,000 from the company.

Marion Hill, chair of the independent human rights board of inquiry into Andrella David’s case against Sobeys Group Inc., issued a decision on remedy late Thursday.

“Consumer racial profiling is a significant issue in Nova Scotia most often targeting African Nova Scotians and members of the First Nations communities,” Christine Hanson, director of the Nova Scotia Human Rights Commission said in a release Friday.

“I’m pleased to see that Ms. David’s experience has brought awareness to the issue, and the commission looks forward to working with retailers in the coming months to help prevent similar occurrences.”

Last October, Hill concluded in her original decision that David of Upper Hammonds Plains had been discriminated against on the basis on her African Nova Scotian race and/or perception of income, when an assistant manager at the Sobeys accused her of shoplifting multiple times in 2009 and said they had her on surveillance tape.


8 nabbed after cops intercept multi-state credit card fraud rings

Gloucester Township Police were conducting proactive retail patrol on three separate incidents leading to the arrest of eight people and the recovery of a stolen handgun.Authorities said they were able to interrupt two multi-state credit card rings and prevent thousands of dollars in retail theft and fraud following three separate investigations.

Police were conducting surveillance at the Gloucester Premium Outlets April 26 as a result of ongoing retail theft.

While investigating, police saw four males attempting to use multiple credit and gift cards to purchase high-end merchandise.

Several transactions were denied and after approaching the men, one tried to hide the credit and gift cards in mulch landscaping outside of the store, according to police.

The four men were later found in possession of more than $6,000 worth of merchandise that police believe was fraudulently purchased in different stores.

Detectives seized multiple stolen credit and gift cards, a laptop and encrypted USB drive that was used to load stolen credit card account numbers onto the cards.


 

Preventing Shoplifting Today

shoplifting5

The reasons associated with shoplifting and  employee theft are many.   Shoplifting is now considered one of the most widespread crimes in the United States, and according to the National Association for Shoplifting Prevention (NASP)  there are about 550,000 shoplifting incidents daily.  The billions of dollars lost to shoplifting and employee theft robs not only the store, but the consumer and the communities where they are located. Security measures to prevent shoplifting still seem to fall short, and retailers across the nation invest heavily in the most up to date security systems for their store.  For more about this and other topics, follow the links below.


Loss Prevention Strategies in a New Age of Natural Selection

There are times when each of us must challenge our convictions and embrace change.

We live in a time of great change. We work in an industry where our ability to adjust to the needs of the customer and the dynamics of a global market sculpt the landscape of retail. We serve in a profession that demands that our loss prevention strategies adapt and adjust to business strategies, our retail partners, and the many elements that can impact company profitability. This isn’t exactly breaking news. We know this. We preach this. We embrace these principles as a critical aspect of what we do. Why then, are there those that are so resistant to certain types of change?

Why do some applaud advancements in technology, but fail to take advantage of the technology that’s available right at their fingertips? Why do some advocate the value of training and education, but fail to support an industry certification program? Why do some lecture their teams on the power of information, and then not take simple steps to stay informed? How is it that we can see the train coming and stand on the tracks rather than jumping on board?


The First Line of Defense

Retailers look to make exterior customer spaces safer

The combination of shootings — by terrorists or otherwise — and other workplace violence has put the retail industry on edge. Stores, restaurants and shopping centers struggle with strategies to protect employees and customers inside their locations, as well as in the parking area outside.

There are few patterns as to how and why the violence takes place where it does, and scant data to support any particular hypothesis. Such violence doesn’t occur on a daily basis, and is just infrequent enough that occurrences generate news alerts on social media and local radio, video lead-ins for the nightly news and headlines in daily newspapers.

Already in the first three months of this year, the industry has seen such incidents as a fast-food employee accused of killing his manager in the restaurant’s parking lot in a Kansas City suburb; a discount store manager in Mobile, Ala., who police say was shot to death by a man he lived with; a 23-year-old clerk at a Norfolk, Va., convenience store shot in the chest during a robbery; and an attempted robbery at a cash loan store in Irving, Tex., that turned into a hostage situation when the armed robber grabbed a female employee to use as a shield as he attempted to get to his car for a getaway. The robber/kidnapper was shot and killed by a responding police officer.


Ten Cheap and Easy Shoplifting Prevention Tips

We’ve put together ten tips that you can use as a business owner to reduce theft and shoplifting at your business. Most thieves shoplift on an average of 1.5 times a week; with nearly $25 million worth of merchandise stolen every day. The following is a list of proactive steps you can take to reduce your losses due to shoplifting.

1. Prevention is your best protection. A business that announces they don’t tolerate theft will often be passed over in favor of a more “friendly” store. Signage and cameras (real or realistic-looking fakes) discourage many would-be shoplifters. Postacrime (www.postacrime.com) has a variety of effective signage and prevention tools. Decals on windows, fitting room mirrors and display fixtures will let the criminals know you’re watching them closely. Many police departments post advice and precautions on preventing retail theft; the Salem, Oregon police department (http://www.cityofsalem.net./export/departments/police/tips_for_preventing_shoplifting.htm) offers very practical information on protecting your business.

2. Trained employees are your best weapon against shoplifting. Just the act of greeting a patron or offering help lets a shoplifter know that he/she is being watched and the employees are attentive. Employees should watch for inappropriately baggy clothing, lingering in corners and unusual attention to traffic and employees. Occasionally a shoplifter will have a partner to create a distraction such as an argument or fainting; employees should designate one or more to react in such a situation while the others continue to work.


 

Get More Out Of Your Burglar Alarm System

EASIs your burglar alarm giving you all it’s got? Technology keeps updating but there is one area you may not be thinking about getting more from your dollar: your burglar alarm system.

Alarm systems can now do so much more for the retailer. First, if you are still transmitting alarm signals via your phone line, then you are very vulnerable.  Phone lines are really terrible for transmitting signals. They are slow and unreliable. Your phone line goes down and your alarm is not going to communicate with anyone. Change to cellular communications and you will get the signal out. You see, alarm systems communicate on a different cellular channel than your voice “can you hear me now” channel. That channel is very strong. You may not have good voice service in your store but chances are your alarm system cellular service is great. Cellular signals are MUCH faster also. Cost? Should only add a few dollars a month to your monitoring invoice. 

Heard about or been a victim of copper theft. You know, copper, the metal that your roof top or side of building air conditioner units tubing is made of. Thieves will tear up your a/c just to steal that copper to sell it. This leaves your business down until replacement and repair can be completed. Your alarm company can put a sensor on your outside a/c unit that will trip your alarm, if they try to tamper with it. Cost of the part is about $70 +/-.

Do you have valuable property at your business such as equipment, artwork….. that is never to be moved or removed from the premises?  Honeywell makes a wireless sensor that is about half the size of a pack of cigarettes. This sensor attaches to that item. It can be programed different ways to notify you if the item is moved or removed. This sensor is monitored by your burglar alarm system.

Your alarm company can guide you. If they don’t have a solution or don’t understand, then you should look for another vendor who can think outside the box. 

Is Your Loss Prevention Team Ready?

shoplifting1

Employee theft, shoplifting, and administrative mistakes are the three major sources of retail shrinkage in the United States.  Shoplifting according to the National Association for Shoplifting prevention, is done by millions of people and is costing the country billions of dollar’s worth of merchandise that is being stolen.  The millions of dollars spent by these retail stores to prevent shoplifting, is minor considering the billions of dollars lost by employee theft and shoplifting. Among other preventive measures your retail store is taking, is a well trained prevention team included?  For more about this topic, follow the links below.


Bar the Door

Anti-theft glass makes storefronts less vulnerable to break-ins

With all the talk about the very real need to protect the security of customer information and an enterprise’s data, it can be easy to forget the reality of in-person threats to a retail establishment. Theft and other forms of shrinkage are no small matter — in 2014, retailers reported average shrinkage of 1.4 percent, according to the most recent National Retail Federation/University of Florida National Retail Security Survey. That equates to $44 billion.

Shoplifting and organized retail crime represented 38 percent of inventory shrinkage for the 100 retailers that participated in the survey; in 2014 the average dollar loss was $318 per shoplifting incident. Criminals gain access in any number of ways; some brazenly walk in during operating hours while others break in while the store is closed.

A gas station/convenience store owner in Daytona Beach, Fla., experienced a number of storefront break-ins that involved criminals smashing the glass of the front door.


How to implement smarter employee theft detection

No retail business wants to believe that they might be subject to theft from their own employees. Unfortunately, it is a very real problem. It might be stealing items on their person, or exploiting employee discount privileges to significantly reduce the price – either way, employee theft can account for as much as 28 per cent of unexplained inventory loss globally, according to the recent Global Theft Barometer Report.

In order to prevent it, it is first important for employers to be aware why employees might feel the temptation to steal – from financial pressures in their personal lives, to general disgruntlement with their employers. But irrespective of the emotional reason that causes employees to consider stealing, it all boils down to something very simple: they think they can get away with it.

Deterring employee theft

A deterrence, of course, breaks the urge to do so. Whilst establishing predetermined consequences of theft will of course work to an extent, implementing a sophisticated detection system is arguably the most effective deterrent. Prevention is the best form of protection when it comes to retail shrinkage.


Coaching Lessons for Managing Your Loss Prevention Team

Loss prevention managers should know that the strength and quality of their teams can be directly proportional to the results achieved by team efforts.

Some of the most rewarding experiences in my work life have involved building teams. It has always been my opinion that the strength and quality of your team is directly proportional to the results.

With responsibility for loss prevention, new store development, and service operations, my primary function at work is leading teams of individuals to success. After 20+ years of retail experience, I thought I understood loss prevention team leadership. But in raising and coaching my son, I learned some things that have changed the way I view my teams at work.


Ideas to Decrease Employee Theft

meetingpic.Employee theft continues to rise.  In some retail settings it’s surpassed customer theft.  There are a variety of reasons for the increase.  One of them is that many managers have a hard time believing that “My people would do such a thing”.  And because they have a hard time believing it they don’t take steps to combat it.

Here are some of the things they say: “It’s not in my personality to believe the worst of people.”  “I try to promote a family atmosphere.”   “I don’t want to offend the honest employees by punishing everybody for the few bad apples”.  “I don’t want to be a security guard.”  “I want my store to be a place where people like to come to work.” 

But, whether you want to believe it or not, chances are your staff has, is and will steal from the store.  So, what do you do?  How do you balance stopping the thieves, while not alienating the honest people?  Conscientious managers struggle with these questions.  Here are a few answers.

Do surprise register checks Random cash drawer reconciliations let everyone know you’re paying attention, while not singling anyone out.  It’s business, not personal.

Highlight inventory control – Have all staff members take turns helping you spot check inventory records with actual product.  Let them know you take missing items and incomplete records seriously.  Employee theft thrives on a manager’s inattention to detail.

Check the tapes – Tell and show your employees that you check the tapes.  Are the z-tape’s numbers sequential?  If not, why not and who’s responsible?  What are the average “no-sale” numbers (x-tapes)?  Do they go up on a certain shift or day?  If so, why and who was working?  Asking for explanations is not the same as making accusations.

Promote anonymous tips – We all have ideas about “narcing, snitching and tattling,” many of them negative.   But, it’s one of the most effective ways to stop workplace fraud.  It gives people the chance to step forward without fear of retaliation.

However, a tip is not a fact and shouldn’t be seen as one.  It’s a starting place for you to carefully look into the accusation.  A tip can’t be used to get back at someone or unfairly accuse them if you are thoughtful and cautious about pursuing it. 

There isn’t a way to completely stop employee theft.  But, if you make it difficult most won’t try it and others will get caught quickly, which increases staff morale.  Honest, hard working people don’t want to work in a store where management turns a blind or incompetent eye on dishonesty.  They want a store that’s fair, openhanded and safe for everyone.

Nicole Abbott is a professional writer who’s had over 150 articles published.  She’s a business consultant and former psycho-therapist with over 20 years of experience in mental health, business and addiction.  She’s a coach, lecturer, trainer and facilitator.  She has conducted over 200 workshops, trainings, presentations, seminars and college classes. 


Preventing Shoplifting In Your Business

theft (10)

Many people steal because they need the rush of the theft.  Some steal because they have a mental illness, and many others steal out of necessity.  The reasons of why they steal are many and varied, but the fact is that retailers big and small and consumers like you and I have to pay for the theft.  Retailers make you pay a bigger price for the things you buy to counteract the money they are loosing with the shoplifting.  The fact is that as a society, everybody looses.  What kind of protection can you have as a store owner to prevent shoplifting in your store?  Are all systems equally effective?  If you have questions about loss prevention systems and what are the best ones for your business, contact us and we will be happy to talk to you.

To read more about this topics, follow the links below.


Kids used as distraction for stealing

By Victoria White

Shoplifting continues to be problematic for retailers with some people even using their children to get away with stealing goods.

Retailers said a group of adults and children went into optometrist stores in the Napier CBD last week, with adults taking items while the children were used to distract staff.

The stores realised the connection when stolen goods from one store were left at the next one hit.

At Specsavers Optometrists the group got away with three pairs of glasses.

Co-owner Mark Blades said there had been “a bit of theft of late”.

“It happens all day everyday,” he said, “it’s nothing new to me, I’ve been in retail for a long time.

“It’s unfortunate but it happens in all societies.”

Another retailer, who did not want the name of her store reported, said the group had taken $500 worth of goods from her shop.

“It was a gang of four adults and four children,” she said. “They used distracting tactics … the four kids were running around the shop and the adults were taking things, one was trying to get behind the counter.

“It was four adults using their young kids as part of the crime which is really sad.”

Staff were able to get the group’s car registration number, and identify the people for police.


ECSO starts neighborhood watch for businesses

Having alarms, locks and security grates are a good way to protect a business, but there are other ways to increase security.

One of the Escambia County Sheriff’s Office’s suggestions is involving friends and neighbors.

The ECSO has launched a free crime-prevention program for local entrepreneurs called the Business Watch. The concept is simple. It’s like a neighborhood watch, only for businesses.

Lynnea McCray of the Sheriff’s Office’s Community Services Unit said that the goal of the program is to facilitate better communication between businesses and the Sheriff’s Office, as well as share information that can help prevent and solve crimes.

“A lot of times in a neighborhood, you don’t know your neighbor but you should,” McCray should. “It’s the same with businesses. They should definitely look out for each other.”

Through the program, the Sheriff’s Office plans to create contact lists of businesses based on types and regions. So if a store owner notices someone passing counterfeit bills or shoplifting, they can quickly send out an email the Sheriff’s Office will use to notify investigators and the employers’ peers.


Police ID Walmart worker killed by shoplifting suspect; gunman on the loose

Authorities have identified the Walmart worker who they say was shot and killed by a suspected shoplifter outside of Atlanta.

Lilburn police Capt. Thomas Bardugon tells news outlets that 25-year-old Jaseramie Dion “JD” Ferguson was shot Sunday night when he and another guard approached a man who was attempting to steal three televisions from the Lilburn store.

Police released a photo of the suspect from surveillance video. They say the man fled in a red or dark red four-door sedan, leaving the TVs behind.

The Atlanta Journal-Constitution reports that Ferguson was a married father of three and had worked at the store seven months when he was shot.

The Georgia Bureau of Investigation is assisting in the probe.


 

NON-TRADITIONAL USES FOR EAS DEVICES

shoplifting3EAS is great isn’t it? For the most part, if someone is stealing product “X,” you slap on a quick tag or label and you see a pretty substantial reduction in shrink (for the most part.… Live in the real world). As my LP career has progressed over the years, I’ve seen EAS change drastically. I’ve also seen what retailers apply EAS tags to change as well. Often times, I scratch my head in disbelief at the ideas that come out sometimes and others, I pull my hair out because we could have been more proactive with tag placement. I’ve also seen some fantastic ideas from my store teams on some not so standard tagging procedures.

I had a store a few years ago that were consistently losing their register keys. We later learned that an employee was stealing them and was coming into the store during busy times and just helping themselves to cash in the unattended registers. It took a few months and over $7,500 to put the pieces together before we had an idea of what was happening. That’s a very expensive lesson to learn; especially when there is quite literally, a $0.5 solution.

All of our register keys have a small hole in the top, so they can be hooked to a lanyard for the cashier supervisor to carry around. After our theft incident, we used a pencil tag through that hole to make it less appealing to try and steal the key. Granted, the thief could take it to the service desk and remove the EAS device, but that requires a few more steps that most are not willing to take. As a matter of fact, since taking this one proactive measure, we’ve never had to replace a “lost” register key. For us, it seems to be a great way to maintain a solid key control procedure.

After using some EAS tags on these keys, it really got me thinking about what else is a potential risk in our stores that we don’t secure, but should. The list is virtually endless if you think about it. The next big item that we began securing with EAS hard tags was our handheld units (Symbols/Telxons). A few of our stores fell victim to an eBay thief a few years back, in part due to the ease of removing them from ours store. Since running an Alpha tag with a lanyard through them, we hadn’t lost a single one to theft.

We also have a lot of in-store use only type items (think step-ladders, folding carts, dollies…). As part of our risk mitigation efforts, we utilize EAS tags on all of these items. While they often have to be used outside of the store; the idea that when they do go out, our greeter becomes aware that they are going outside and can better keep track of our in store equipment. You wouldn’t believe how many times someone has stolen a hand truck, or pallet jack from me…

The bottom line is that EAS can be used to protect much more than just your inventory. There are dozens of items inside your four walls that cost you money that dishonest people would just love to take. Why go out and spend any more money that you have to in order to protect your supplies when the answer is already in your store? I’m all about leveraging available resources to accomplish your goals and this is just another item in a skilled LP manager’s tool belt.