How To Protect Your Store From Shoplifters

April 18, 2014 by Leave a Comment

theft (8)In the United States alone the retail industry loses approximately $35 million each day due to shoplifting for a whopping $13 billion a year.  While you may be wondering if the shoplifting is done by customers only, the answer is a resounding No! A lot of the shoplifting is done by employees in the company and the rest by the customers.  How can you prevent yourself from the shoplifting that is happening in your store or small business? Read more about this topic by following the links below.

Top tips for preventing shoplifting

According to a new report, shoplifters now steal goods worth £400,000 from British retailers every single day. The cost of shoplifting is going up, and retailers need to consider ways to protect themselves.

Shoplifting losses are never welcome, but with many retailers concerned about the potential for reduced consumer spending this year, protecting yourself against theft has rarely been so important.

Preventing shoplifting is something of a Sisyphean task. But, while you may never be able to eliminate the risk altogether, there are some simple steps you can take to help protect yourself from thieves.

1. Install visible security

Many shoplifters are simply opportunists. If your shop looks like easy pickings, your chances of falling victim to thieves are increased. On the other hand, if your premises are visibly secure, many potential shoplifters simply will not bother coming in.

Make sure that your security systems are within plain sight, but not obtrusive. You may also consider displaying polite but firm notices explaining that shoplifters will be prosecuted.

2. Minimise access

Customers should not have unnecessary access to products, particularly if those products are of high value. Consider placing big-ticket items in cases or behind counters. Alternatively, if you want potential customers to be able to touch and try them, make sure that they are properly secured.

You should also make sure that toilets and similar areas do not have outside access. This will help to prevent shoplifters picking up an item, taking it to the toilet, and leaving through a window.

COMBATING THE SHOPLIFTER

What can you and your employees do to discourage shoplifters from frequenting your store? Training in alertness and effective detection techniques will improve your chances of recognizing the shoplifter.

Crime prevention experts generally agree that the best deterrent to shoplifting is an alert, well-trained staff which pays careful attention to the needs of the customers.

Here are a few more things you and your staff can do:

• Serve all customers as quickly and efficiently as possible. Customers who are approached immediately will appreciate the service. Shoplifters will realize that this is not the time or the place to attempt a theft.

• Acknowledge the presence of additional customers with the phrase,“ I’ll be with you in a moment” when you are busy with a previous customer.

• Don’t ever turn your back on a customer. This is an open invitation to the shoplifter to proceed with his business. If you have to use the phone, turn so you can see your sales area.

How to Protect Your Store from Shoplifters

  1. Make sure your store is equipped with security cameras. Even if they are fake, any shoplifter may think these are real and be discouraged. Try to think like a shoplifter. Make sure items that would be more likely targets of shoplifters are protected by video surveillance.
  2. Get some Sensormatic detectors installed at all entrances and exits if you can afford it. These detect unpaid tags.
  3. Encourage the store employees to practice great customer service in order to deter shoplifters. A person who overtly attempts to evade store associates could be a potential shoplifter. Set some people at main entrances to monitor the Sensormatic detectors.
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Shoplifting News Across The United States

April 17, 2014 by Leave a Comment

theft (1)The pre-conceived notion that people shoplift because they cannot afford the items they steal, has been proven to be wrong.  Many people that shoplift are able to buy the items they steal without resorting into the dangerous crime of shoplifting. One of the best known reasons of why people steal is because they suffer from depression or have a mental disorder. Although some of the people that shoplift do it for profit and because they cannot afford the items, many shoplifters are battling a mental illness or give in to peer pressure.

Read some of the news about this by following the links below.

Police: Mom abandons child after being caught shoplifting

A warrant has been issued for a woman who left her 10-year-old boy behind after she was caught shoplifting from an area Walmart, police said.

Jennifer Lynn Freedman, 35, entered the store in Manor on Tuesday with a man and her child and began stealing items, police say. Loss prevention employees at the store began watching the group and confronted them.

Freedman and the man then fled the store with some of the merchandise, leaving the child behind, police say.

Manor police officers were able to contact Freedman by phone, but she was reportedly not cooperative. She told officers she would not come back for her son because she did not want to be arrested, according to police.

Child Protective Services were called to take the boy. He was later released to a family friend.

Freedman is wanted on charges of abandoning or endangering a child without intent to return, a third-degree felony. Bond was set at $25,000.

Police: Man Pulled Out Gun During Shoplifting Incident

Police are asking for help locating two shoplifting suspects after one of them allegedly pulled out a gun when his partner got caught.

It happened March 21 at the J.C. Penney located at the Citadel Mall in Colorado Springs.

Police say the pair was walking out of the store with merchandise they had not paid for when store employees stopped the female half of the couple.

That’s when the man reportedly pulled out a gun and demanded she be released. The pair got away in what police believe is a silver Chrysler sedan.

The woman is described as being between 5-foot-6 and 5-foot-9 with a medium build. She is in her 20s.

The man is also described as being in his 20s. He is about 5-foot-8 with a thin build.

Anyone with information is asked to call Crime Stoppers at 634-STOP. Reporting parties do not have to give their name and could earn a cash reward.

Milton man faces shoplifting charges

ROCHESTER — Police charged a 47-year-old Milton man in the early hours of Thursday morning in connection with shoplifting at Walmart in December.
Police arrested Keith McConnell of 149 Governors Road, Milton at 12:31 a.m. McConnell was charged with two misdemeanor level offenses of willful concealment.

McConnell was also charged with one misdemeanor count of criminal mischief related to the same incident. The alleged incident actually took place on Dec. 21.

McConnell was bailed and released on $3,500 personal recognizance, pending his arraignment. McConnell will be arraigned on May 19 at 8 a.m. in the 7th Circuit District Division Rochester Court.

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What Did You Learn Today? – Loss Prevention Training

April 15, 2014 by Leave a Comment

Every day I try and ask myself what I learned. Sometimes it is some completely mind blowing piece of information that will forever change my outlook on life. Sometimes it is just a bit of pop trivia in the news. Other times, it is a new skill or recipe that I learned (I am trying to be a better cook). Even after years in the Loss Prevention trade, sometimes what I learn is a new shoplifting or employee theft technique.

You can never be too old to learn something new. Even if all you learn is that you are slowly becoming more out dated and obsolete as time goes by. That is why professionally I try to stay on top of new shoplifting tools and techniques by attending loss prevention seminars.

Even employee theft changes as time goes by. Yes, the basic principles are still there, but attending loss prevention training never hurts. The loss prevention workshop will show you what is currently trending with the criminal element. It can also show you how to update your security, and your policies to reduce or potentially eliminate the losses your store might be incurring. Believe me, it is something that is much easier to do if you have the right loss prevention training vs. doing it all on your own.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

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Shoplifting Prevention And Employee Theft

April 10, 2014 by Leave a Comment

theft (13)According to the National Security survey employee theft cost businesses about $13.5 billion dollars yearly in the United States alone.  The figure is not only staggering but reflects the big problem retail and small businesses face every day. What are some of the solutions that business could implement to provide them with a better outcome?

Employee theft happens every day in the United States, protect your business and yourself by knowing what to expect.

Read more news about employee theft and shoplifting happening in the United States.

Shoplifting suspect arrested; reportedly took child on high-speed chase

PHOENIX  — A shoplifting suspect is behind bars, accused of a dangerous, high-speed crime spree and police say his young daughter was along for the ride.

Jesus Olivares, 23, was reportedly spotted shoplifting at a Walmart and handing items to his girlfriend, Michelle Castillo. According to court documents, when police tried to detain the pair, Olivares and his girlfriend took off in a car with their 5-year-old daughter inside.

Olivares reportedly fled from police, going up to 100 miles an hour with the unrestrained child in the car.

“Which is endangering the baby,” said Castillo’s mother, Lisa Castillo. “My daughter didn’t have any control … because she wasn’t driving. She was the passenger. She told him to stop and he didn’t listen.”

Olivares eventually did stop the car and fled on foot, reportedly hiding in a trash can, where a police dog pounced on him and pulled him out.

According to police, Olivares continued to resist arrest and fought with the dog. He was finally taken into custody and was transported to the hospital to be treated for dog bites.

Suspected shoplifting, overdose leads to wild police chase

Woodhaven police were called to a Meijer parking lot after a shopper observed a woman slumped over in the driver’s seat of a parked vehicle, appearing to have overdosed as she had a needle in her arm.

While police were driving to the scene, they received a call about a theft taking place at the same Meijer location.

Police then learned from dispatch the shoplifting suspect jumped into the same vehicle as the woman believed to have overdosed, pushed her out of the driver’s seat and drove off.

The driver would not pull over for police and led them on a chase. The chase eventually ended on West Road near I-75 when the suspect vehicle rammed a patrol car and lost control. The suspect vehicle went off the road and flipped onto its roof, narrowly missing a plunge into a nearby river.

Three adults were found in the vehicle. The woman who was initially unconscious became alert. All three were treated for minor injuries on scene.

No officers were injured in the accident.

Police are investigating where the third person in the vehicle came from. They are unsure at this time if the person was in the vehicle from the beginning or if the person got into the car with the other suspected shoplifter.

Judge Weighing Sentence in Lake Wales Employee Theft Case

A judge is considering what punishment to give a 49-year-old Lake Wales woman who pleaded guilty Thursday to stealing more than $180,000 from her employer.

Mary Scalise took the money between January 2011 and January 2013 while working as an office manager for Orange Industrial Services Inc., according to a complaint affidavit from the Polk County Sheriff’s Office.

Scalise told investigators that she began using the money to pay bills when her husband lost his job, but she became “greedy” after finding it was so easy to use the money, the affidavit states.

She pleaded guilty to grand theft and two counts of money laundering.

“I realize the heartache that I’ve caused to my family and friends, and the trust that I violated,” she said. “I cannot offer any excuses, only to say that I regret my actions.”

She faces a maximum punishment of 60 years in pri son.

Circuit Judge John Star – gel wanted more time to review the law before making a decision on what punishment to impose. Scalise’s sentencing hearing will resume April 10.

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How Did You Get Here? – Loss Prevention Workshop

April 8, 2014 by Leave a Comment

At a recent Loss Prevention Workshop, several Loss Prevention professionals talked about their recent promotions and how they got to those positions. While I would have thought that they would have credited their success to things like employee theft resolution or uncovering a significant shoplifting ring, they had other reasons for their success.

One of the best pieces of advice they gave, is something I have stressed in my own personal career for many years. At this loss prevention training class, they spoke about the importance of learning other areas of the company or business outside of just loss prevention. It was a critical factor in their success stories.

It is so important, because it shows your respect for those other areas. It is nearly impossible to try and guide or confer with another department if you don’t have any knowledge of their responsibilities and processes.

It is also important to broaden your horizons. The more you know about the full circle of your business, the stronger you are as a manager or a key player, just as these professionals did.

The same thing goes for those out there that are going to loss prevention seminars to broaden their own horizons. The more you know about different areas of a business, the better off you will be.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

 

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Shoplifters: To Prosecute or Not, That is the Question!

April 4, 2014 by Leave a Comment

law-3Many Retailers struggle with this question. The decision can be fraught with indecision and even fear. “What if I am wrong?”, “Is this the right thing to do?”, “How will this impact my business?” These are all valid and important questions. Let me first say right up front that as a business owner, consultant and LP Executive, I firmly believe that you should prosecute each and every time. Let me give you some food for thought. After dealing with shoplifters for the last 35 plus years, I see four areas that you should consider when trying to decide whether or not to prosecute.

1             Legal – Every U.S. State has different laws in dealing with shoplifters. However, most of the laws are similar. Most States have what is commonly referred to as “Merchant Laws”. These laws generally protect the Merchant from criminal or civil liability if they follow the law in that State. That means in most cases that as long as you treat the shoplifting suspect fairly, you are free to investigate, if they stole from you or not. If you conclude that they have, then you should call the Police. When you do call the Police, you should never accuse anyone. Let the Police make their decisions based on the evidence presented. This way you are letting the Police do their jobs and it is the State, County or City that is prosecuting. If you are not sure about the laws in your state, go to your States Sectary of State website and search for shoplifting or theft laws.

2             Precedent – If you do not prosecute, word spreads quickly that you are an easy mark and this will actually attract more shoplifters to your store. This happens because shoplifters do talk to each other. If they know the worst that will happen is a warning from you, then the flood gates are open.

3             Prevention – Although similar to precedent, prevention is more about how you and your company deal with shoplifting overall. Our goal is to stop the shoplifter before they even try to steal. We do this with a variety of techniques. To begin with the physical store layout, customer service techniques your staff uses and the Anti-shoplifting equipment such as a Checkpoint System all combined create your stores prevention environment. This environment gives you more ability to prosecute in a business-like manner. This tells the Police, Prosecutor and the Courts that you have a defined way to not only discourage shoplifting but to detect and handle it. I cannot stress prevention enough. More prevention equals less shoplifting equals less prosecution.

4             Emotion – Whether we admit it or not emotion comes into the decision to prosecute. Anyone that steals from our stores is essentially stealing from our pockets. This applies equally to owners, managers and store staff in some form or another. They have taken something from us that has cost us. This may mean the difference in staying in business, if we make a profit, sales numbers or even have a job. Getting angry at the individual shoplifter is counterproductive. Do not “attack” the shoplifter either verbally or physically. Rather treat this as any other business problem and solve it with business solutions not emotion. Prosecution is part of this. By the way, I believe that you should also always prosecute under age and elderly offenders. If you do not get law enforcement involved and simply issue a stern warning, you open yourself up to false accusations. Let the Police deal with this. They are equipped for it.

Overall keep this in mind that your shoplifting problem is not some insurmountable issue that you have to tolerate. Do not bury your head in the sand. Tackle it head on and you will find that your frustration will go down, profits will go up and the shoplifters will go elsewhere.

Loss Prevention Systems is here to help you! We have an all-inclusive anti-shoplifting program that consists of policy and procedure, Checkpoint and Alpha High Theft solutions equipment and shoplifting prevention training that will allow you to then focus on your core business. Call us today at 1-770-426-0547.

Sell More, Lose Less!

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Shoplifting Crime

April 4, 2014 by Leave a Comment

theft (5)Some recent studies about the outlook retailers have on the economy are mixed.  While some of the retailers believe the high unemployment is affecting retail sales, others believe the consumer uncertainty in a recovering economy is a major factor in declining sales. Regardless of the outlook you personally take about declining sales and a recovering economy, it is certain shoplifting crime happens daily with detrimental effects for the retail owner.

Read more about shoplifting crime below.

Kelly’s Stupid Criminals of the week!

No shortage of them this week. Starting off in Illinois with a meth-maker busted while wearing his lucky “Los Pollos Hermanos”. Los Pollos Hermanos being the chain restaurant front that peddled meth in Breaking Bad. (Spoiler Alert).

A Florida woman who described herself as “horny” allegedly summoned a cop to her home and tried to have sex with him.  When he refused and left, she called 911 again to complain. She was arrested.

Phoenix serial shoplifting suspect in custody

The serial Walmart shoplifter that police were looking for Saturday night after an officer-involved shooting has been arrested, authorities said.

Rodney McCullough, 34, was found Sunday morning with a non-life threatening gunshot wound to his right shoulder in an apartment near Northern and 17th avenues, according to a Phoenix Police Department statement issued Tuesday.

McCullough was treated at a hospital and later booked into jail on suspicion of eleven counts of retail theft, all stemming from shoplifting cases at various Walmart stores in the Valley.

Police believe McCullough has stolen $9,000 to $10,000 in electronics.

On Saturday, police say McCullough attempted to shoplift speakers at a Walmart in Deer Valley but ran away empty handed when he saw a uniformed officer who was there with his partner for an unrelated situation.

One officer pursued McCullough in his patrol car heading south on 24th Drive until McCullough jumped over a short wall into a hotel parking lot. The officer continued the pursuit on foot.

McCullough got into his vehicle in the parking lot, and the officer punched through the driver’s side window, where his hand got caught. The suspect began to reverse the car before the officer pulled his hand free.

The officer found himself in front of the car, where he believed McCullough was going to drive at him because he was racing the car’s engine. The officer fired one shot, and the suspect drove away.

Felony shoplifting suspects wanted

The D’Iberville Police Department is requesting the assistance of the public to identify three suspects who are wanted for felony shoplifting at Target.

Police say on March 27, 2014, the three suspects entered the store and stole multiple items valued at over $500.00.  The suspects then fled the store in a black SUV.

If you have any information regarding this incident or any other crime, please contact the D’Iberville Police Department at 228-396-4252 or Crime Stoppers at 877-787-5898 or e-mail

 

 

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What will you lose? – Loss Prevention Workshop

April 1, 2014 by Leave a Comment

When you have employee theft happening in your store, do you know what you will lose? There is more to those cases than just a simple financial loss.

If an employee is taking cash, you obviously will have a very specific dollar loss that you will be looking at. What about the other losses? How about your time? How much time will you loose researching those losses? Do you know how to track your cash shortages and not only figure out which employee (or employees) is stealing from you? Will that employee theft case hold up in court or will it be dismissed leaving you open to further litigation?

What about your lost productivity during the inventory replenishment process? If you have a merchandise theft case, you are increasing the amount of time you are spending replenishing your inventory through additional orders and time spent physically restocking the shelves. Can you track those losses? Can you determine where our merchandise is being lost from and how to solve it?

Taking part in a loss prevention workshop will help you with those questions. You will benefit from other’s experience in tracking and building theft cases. The loss prevention workshop will help give you a step-by-step process to guide you through the investigation and give you pointers on things you might have overlooked otherwise.

For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.

 

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Is Your Store Protected From The Shoplifter?

March 25, 2014 by Leave a Comment

theft (8)There are many security devices that retail store owners invest to protect themselves from shoplifting theft, among them are security bars and security guards.  Some small businesses that cannot afford to hire a full time security guard for their store relay in security bars to protect their merchandise.  Although some experts agree that security bars is not the best way to protect their merchandise, small business owners have to device a way to protect themselves from the shoplifter.
Read more about this by following the links.

Employees help thwart shoplifting attempts

A trio of would-be shoplifters had their plans foiled by police and store employees over the weekend.

Chad Burk, 40, was arrested late Friday after witnesses said he left a Safeway store on North Market Street without paying for his alcohol. A clerk watched Burk grab a $13 bottle of vodka and a can of beer, walk to the frozen foods section and place the can of beer inside. Burk pocketed the vodka in his jacket and walked out without paying, according to the store clerk.

The employee followed Burk outside and a scuffle ensued, during which Burk allegedly threw some punches and the bottle of vodka into the street, where it shattered. He was booked into Spokane County Jail on a first-degree robbery charge but was released without bond this weekend.

Heather Duncan, 32, was arrested outside the NorthTown Mall on Sunday afternoon, where she was accused of stealing clothing worth roughly $110. When a store employee approached Duncan outside the store with the merchandise, she used pepper spray in an attempt to get away, according to court documents.

Shoplifting suspect flees scene, leaving purse, dog behind

STOCKTON – A shoplifting suspect fleeing an east Stockton shopping district this morning left behind some interesting evidence – her purse containing her identification and a small dog, police reported.

The 39-year-old woman was in a gray Kia when she was approached by security guards around 11:13 a.m. in the 600 block of North Wilson Way between Oak and Park streets. She used her vehicle to intimidate the store employees who had planned on making a citizen’s arrest, according to police.

In her hurry, she dropped her purse and fled the scene, according to a report, leaving behind identification and the dog.

Shoplifters cited for stealing makeup, chocolate

A woman was recently cited for shoplifting from a local department store after reportedly concealing nearly $270 worth of makeup in her purse.

Officer Robert King’s report states he was dispatched to Walmart on Wednesday.

Once there, loss prevention personnel informed him they witnessed Emily M. Birdwell, of Nashville Highway, Baxter, “conceal makeup in her purse and on her person.”

She was cited in lieu of continued custody for shoplifting.

She was also banned from the store.

In another shoplifting incident, a woman was caught concealing store items at Walgreens on South Willow Avenue early this morning.

Officer David Harris’ report states he arrived on the scene and the store manager said there was a woman in the bathroom they believed had taken merchandise without paying.

Harris waited for the woman to leave the restroom, who was identified as Bobbie A. Randolph of Buffalo Valley Road, Cookeville, and spoke with her.

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Employee Theft And Tips To Prevent it

March 19, 2014 by Leave a Comment

theft (4)According to a post by Hirepowerassociates.com, the U. S Chamber of Commerce estimates that 75% of all employees steal at least once, and half of those employees continue to steal repeatedly.  The amount each employee steals varies and the reasons they give for stealing are as varied as they come, but the truth is billions of dollars are lost annually due to employee theft and the repercussions they carry do not stop at the business from where they steal, the local economy is hurt, employees and consumers loose income and benefits the business cannot afford to give because of the loss they are experiencing. To read more about this topic follow the links below.

5 Ways To Keep Employees Happy And Engaged In Tough Times

You can’t fool your employees–they know when times are tough. But if you show you care, they’ll stay happier longer.

With the economy at a low point, many people feel trapped in their jobs, seeing dim prospects for better opportunities outside their present situation. On the surface, this may seem like an ideal situation for companies, bringing down turnover costs. But there’s a hidden underside that’s not so positive.

When the economy is in high gear, unhappy employees can easily move on. Now they stay in their jobs, bringing down the productivity level and morale of the organization. To counter this and generate more buy-in from your staff, here are five things you can do.
1.    Be consistent and open in your communication
If people are kept in the dark about what’s going on, they will make up their own version and it won’t be a positive one. Instead of avoiding, minimizing or trying to hide a negative situation, tell it like it is. Trust that staff will understand and appreciate being informed. Not disclosing will only breed mistrust, suspicion, and fear.

Candles, heroin and theft a bad combination: Mayfield Heights Police Blotter

MAYFIELD HEIGHTS

Theft, SOM Center Road:

Officers responded to CVS March 2 after an employee said a woman had just left the store after stealing merchandise. The suspect was located in front of Hillcrest Hospital carrying a bag of items from CVS and arrested on suspicion of the theft, valued at $72.46. An officer, working off-duty at the hospital, said the Cleveland Heights woman, 37, had just been discharged after she had been taken to the hospital by the South Euclid fire department after she was arrested for shoplifting at Giant Eagle in that city. While at the station, the woman told an officer she had stolen candles from the store because she needed them to thwart off evil spirits. She also said she had ingested heroin while at the hospital and had a used syringe stuffed up her rectum. She was subsequently returned to the hospital for a psychological evaluation.

Burglary, Mayfair Boulevard:

A boy, 17, said Feb. 27 when he returned home after school he found two back doors to his and his father’s apartment kicked in but nothing was missing from inside the home. He said drawers in his bedroom were open and it appeared someone had gone through them.

Shoplifting suspicions lead to child porn charges in Hallandale Beach

A routine shoplifting arrest evolved into a child pornography case, with the suspect in jail on a whopping $610,000 bond, Broward jail records show.

Nicholas Coffey told police he downloaded the porn using public Wi-Fi at a fast-food restaurant, according to Hallandale Beach Police.

Detectives discovered the images Saturday after Coffey, 24, was stopped as he walked out of Wal-Mart, 2551 E. Hallandale Beach Blvd., with a backpack full of belongings and stolen items, according to the arrest report.

The store’s loss prevention officer watched Coffey push a shopping cart full of merchandise into the Home Goods department, where he loaded the items into a backpack he had gotten from the Sporting Goods department, the report stated.

When Coffey walked past the checkout and out the door, he was taken into custody and held in the security office until police arrived. Officers found an estimated $9,820 worth of electronics in the backpack, including a Garmin GPS, a Samsung Galaxy tablet and an iPod, investigators said.

 

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