IDENTIFYING COMMONALITIES AMONGST SHOPLIFTERS

shoplifting1Ever notice how so many different shoplifters, from various backgrounds and demographics all share similar characteristics in the manner in which they steal, the product that they steal and the methods used to conduct their acts? Well, I did and it really got me thinking. Why was this so? Is there some large underground shoplifting network where this information is swapped amongst the thieving brethren? Kind of.

A while back, I did a piece on how shoplifters were brainstorming ideas on the blog site, Tumbler. A few searches here and you can find the easiest way to steal from just about any big name retailer, what product was the easiest to steal, and how to steal without being caught. Check it out if you have some time. That led into some research of my own. Shoplifters, especially the frequent flyers, we’re obviously communicating with one another, but I was curious as to where, and how. If you’ve been in the LP industry for a few years now, you agree that there are certain driving factors behind a rise in shoplifting. My two theories (and I have only my intuition to back this up) on the rise are the heroin epidemic that is sweeping through the country and the (almost) decriminalization of shoplifting in some states.

Heroin is a terrible drug. Most law enforcement sources attribute the rise in heroin use to the crack down on prescription opioids. When law enforcement began devoting resources to dry up “Doctor shopping”, it created a vacuum. Heroin filled that void. This highly addictive drug will get a user addicted on the first shot. It’s only a matter of time before the user will lose their job, house, vehicle and resorts to stealing on a full time basis to support their habit. What do all heroin addicts have in common, aside from the obvious? A dealer.

Every day, those addicts must find their dealer to score another hit. At some point, they run into the same faces day in and day out. No one has a job. No one has an honest income. I’ve interviewed several dozen shoplifters over the past few weeks; mostly those suffering from a heroin addiction. They all tell me the same things. When they go out and score their drug, they run into other addicts and they share what stores are the easiest targets, what merchandise most easily stolen, where to take the stolen goods to and even some pretty sophisticated return fraud schemes. Enter the decriminalization of shoplifting.

There’s a reason these people gravitate towards shoplifting and not armed robbery, or another form of criminal activity. It’s easy. There’s high reward and little risk. It also doesn’t help that legislatures across the country seem to be working against law enforcement agencies when new laws are adopted that lessen the penalties for shoplifting, or raise the threshold for felony cases. Several states have recently raised the dollar threshold for felony theft. Why? Too many people were being charged with felonies. Is that really the way to tackle the problem? What if we did away with punishment for murder because too many people are doing it?

I don’t see the rising shoplifting trend to start going down anytime soon. Not until we address some of the root causes of the behavior and start giving out more serious consequences to those who choose to shoplift. Until that day comes, we have to remain ever vigilant to the threat we are faced with each day. It is our jobs to be proactive and to constantly outsmart the criminal element before they have a chance to make off with our profits.


STAYING SAFE DURING AN APPREHENSION

shoplifting5What is the most important factor to consider when you make a shoplifting apprehension?

Safety. There is no single factor that is stressed more heavily within my department than personal safety when making a shoplifting detention. Not only do I implore my teams to be vigilant of possible weapons, but to also make sound business decisions before making a detention that could jeopardize their safety, the safety of the employees of the store and the safety of our customers. In the blink of an eye, what seems like another routine apprehension can quickly turn violent.

Play by the rules.

Our industry, over the past decades, has come a long way from the days of chasing down shoplifters by any means necessary. We’ve evolved from brute strength and a show of force, to a more pro-active and analytical approach to shrink, especially the way we approach shoplifting incidents. Enter the 5 steps for an apprehension. Selection, display intent, conceal, maintain visual, exit store. Every LP department, for the most part, has adopted this. In addition to no touch policies, this greatly reduces the chances for an apprehension to become physical in nature.

Cooler heads will always prevail

Hiring someone that cannot control their own temper is a dreaded mistake. Even I am not immune to making this type of mistake. Granted, we ask our agents (and ourselves) to be there to stop someone from stealing from us. Shoplifters come from different backgrounds, and often we are facing career criminals, or those with drug addictions that are not in a stable mindset. More often than not, the shoplifter will immediately escalate a detention from the moment they are approached. How many times have you stopped someone and they immediately began yelling at the top of the lungs every swear words known to man? I experienced this three times this past week for me. This is where a calm, collective LP professional is most needed. What if you started yelling and screaming back? Chances are, things will get ugly. My advice is simple. Act like an airline pilot. It doesn’t matter if the wings are on fire and you’re hurtling towards the earth at 500 mph. That pilot will still speak in the same tone and pace. It’s to keep the masses calm. This technique works great with rowdy shoplifters too.

What if I’m faced with a weapon?

This has happened to me personally on 3 occasions. Once, a heroin addict pulled a knife on me. The second time, a firearm fell from the pants of a shoplifter and the third, my personal favorite, is when I was pepper sprayed by a shoplifter. Even though it was hard to do so (especially my sprayer), I immediately disengaged the apprehension and allowed them to make quick egress of the store. Yeah, I was pretty upset for a day or so that they got away, but the end result is that no one got hurt. That’s the key; there is nothing in your store that is worth sacrificing the safety of anyone for.

There really isn’t another job in the retail industry where personal safety can be compromised in the blink of an eye. I bet that guys in the IT department never have to worry about being pushed to the ground by a maniac as they try to run out of the store with $2,000 worth of cologne. LP is a unique business. We thrive on what others shy away from. While you’re out this week busting thief after thief, please remember your safety, and the safety of those around should take absolute priority above all else. There is nothing in your store that is worth the risk of injury. Be safe and happy hunting.


Shoplifting And Organized Shoplifting Rings

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For a long time now police departments across the United States have been working closely with retailers in their areas to protect their stores, the safety of customers and residents alike. The cost associated with shoplifting goes beyond the loses it causes to the retail store and consumers, and violent crimes associated with shoplifting keeps police departments busy and the crime rate increase is bad for business.

For more about shoplifting follow the links below.


Shoplifting putting the pinch on police, businesses

Shoplifting is a significant problem that costs retailers as well as consumers, and may lead to other crimes, according to Martinsville’s Police Chief.

Shoplifting accounted for a fifth of Martinsville’s total Part I crimes in 2014 – crimes that are the best indicator of the safety of citizens, including violent and property crimes, Police Chief Sean Dunn said. Shoplifting accounted for 92 of the city’s 441 total Part 1 crimes (nearly 21 percent) in 2014.

“This is a significant cost to our local retailers, which certainly translates to a higher cost for all of us. As a result of the large percentage of shoplifting incidents, we decided to tackle this from a department-wide approach and enhance our partnership with the business community,” Dunn said.

“This is a significant cost to our local retailers, which certainly translates to a higher cost for all of us. As a result of the large percentage of shoplifting incidents, we decided to tackle this from a department-wide approach and enhance our partnership with the business community,” Dunn said.

The Martinsville Police Department’s initial response included patrol officers making periodic stops at local businesses “to deter unlawful activity and to reinforce with the business community their importance to us,” Dunn said.


Observation skills, quick thinking help prevent shoplifting

About 27 million shoplifters live in the United States today, with offenders spanning generations.

According to the National Association for Shoplifting Prevention (NASP), that means 1 in 11 people have shoplifted. There is no “typical” offender.

“It could be anybody,” said Nathan Hershley, the security supervisor at East Hills Shopping Center. “I’ve personally dealt with (shoplifters) from 14 years old, clear up into their 50s.”

Shoplifters target all types of stores, according to NASP — from drug stores to supermarkets, convenience stores and even thrift shops.

Store employees and customers who shop there play an important role in helping catch anyone suspected of stealing. Staying alert for suspicious behavior and catching the suspect(s) on photo or video can help authorities make an arrest.


Experts say organized crime rings are on the rise. A September survey by the National Retail Federation showed 97 percent of retailers contacted believed they were victims of organized retail crime within the last year. Almost half reported a “significant” increase in such crimes.

Jan. 02–Supermarkets across Central Florida were puzzled after more than $50,000 worth of merchandise vanished from shelves.

It wasn’t the result of closeout deals or the green-haired Christmas villain known as the Grinch making off with cartloads of products from Publix and Winn-Dixie stores. Rather, a posse of Central Floridians pilfered pricey grocery stock such as Crest White Strips and Gillette razors from almost 100 stores.

Security camera footage eventually revealed the coordinated thievery, which led to the arrests of five suspects. The organized shoplifting ring busted in August is part of a growing trend that has stores on their toes, especially with the increases of retail theft around the holiday season.


Using Social Media To Capture a Shoplifter

law-3Using Facebook, their own websites and other social media outlets, many retailers have for years posted  pictures of shoplifters on line in hopes of catching the shoplifter.  Posting images and descriptions of suspected shoplifters can be helpful in apprehending them, but it can also be legally harmful to you and to the business if you don’t know the laws in your state regarding shoplifting laws, and you post the wrong images and descriptions of the suspected shoplifter. If your store has an LP program or department, you need to check with them before any pictures are posted on social media.   And do you have insurance that will cover you in a potential law suit? Are the shoplifters juveniles? From the time you apprehend a shoplifter till the time you charge them with shoplifting, there are rules you must follow.  Check the laws in your state, a lawyer, or the legal department in your store before posting any images on line.

For more about this and other stories, follow the links below.


Local business uses Facebook to catch shoplifting suspect

A small business in Olive Branch is fighting back against shoplifters by using social media.

If the Pink Coconut Boutique catches you stealing, they will post you picture on Facebook. It’s a tactic they’ve always used, and it seems to be working well.

Store manager Debbie Ham recently posted a picture of an alleged shoplifter on the businesses page. She called for the 1.1 million Facebook followers to help identify the suspect.

And in less than 24 hours, 25-year-old Christian Tatum was identified.

“The fans were very upset (because) we do keep our prices down at the Pink Coconut,” Ham told FOX13.

This is not the first time the store has done it. They use the practice to help keep prices low.

Police would not comment on the matter. They only said it was the Facebook post that led to Tatum being identified.

“We do have 30 cameras in our store that we are very quick (to use). If there is an incident, we take our camera and review our video and burn a CD and we also post it to social media,” Ham said.

With millions of Facebook fans, the post led the Pink Coconut getting swamped with people reporting the accused criminal.


Shoplifting Laws by State

Alabama Shoplifting Laws

Detention and arrest of person suspected of larceny of goods held for sale.

(a) A peace officer, a merchant or a merchant’s employee who has probable cause for believing that goods held for sale by the merchant have been unlawfully taken by a person and that he can recover them by taking the person into custody may, for the purpose of attempting to effect such recovery, take the person into custody and detain him in a reasonable manner for a reasonable length of time. Such taking into custody and detention by a peace officer, merchant or merchant’s employee shall not render such police officer, merchant or merchant’s employee criminally or civilly liable for false arrest, false imprisonment or unlawful detention.

(b) Any peace officer may arrest without warrant any person he has probable cause for believing has committed larceny in retail or wholesale establishments.


Kohl’s shoplifters identified after public’s response to released photos

D’IBERVILLE — A surveillance picture released to the media has helped lead to the identity of two women accused of shoplifting and assaulting a Kohl’s employee, police said.

Police obtained arrest warrants for Michelle Quin and Tykeshia Barnes, both 18, and released their names Monday.

Deputy Police Chief Clay Jones said a third woman who appeared in the surveillance picture was not arrested.

Quin and Barnes each face charges of shoplifting and simple assault.

Police said the store on Promenade Parkway had reported the women stole merchandise Jan. 8 and said two of the them assaulted a loss-prevention officer who tried to get them to return inside the store.


Using Employee Engagement To Prevent Shoplifting

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There is no question that employee happiness in the workplace can be an asset to your company.  Happy employees that are valued can give a business the edge they need to make their business a success. Happy employees are less likely to steal from you, and are less likely to call off regularly.  Having employees that feel appreciated can be an advantage to your retail business, and a tool to prevent shoplifting.

For more about shoplifting, follow the links below.


Retailers Experience Success Due to Employee Engagement

Expert advice on how retailers can craft customized services in order to strengthen financial performance through greater quality of management and employee engagement.

Management consultant Oliver “O. Lee” Mincey, who focuses on employee engagement and the attributes of great management, has nearly 25 years of training and leadership development experience. He has developed training and learning programs positively impacting well over 40,000 people for clients and previous employers including Six Flags, Disney, Universal Studios and House of Blues.

Founded in 2009, Oliver Mincey Co. designs strategies to help clients solve their most complex and interesting leadership and employee engagement challenges. Engagement helps reduce costs associated with poor employee retention, relations and morale. Its core values are: Do what is right, always; take ownership and get it done; inspire passion for people; focus on outcomes; fuel growth and innovation for both us and our clients; and embrace good cheer.

Mincey shared five tips for great management and his secrets of employee engagement.  A great manager, he said:


Online crime system blitz on retail theft

A new cloud-based crime reporting system could prevent up to $2 million of retail thefts every day.

Police have teamed up with Auckland-based company Auror who developed software that streamlines crime reporting processes.

The software will be rolled out nationally after successful trials in Counties Manukau and Canterbury.

The software enables retailers to complete incident reports and provide relevant information to police about thefts including shoplifting and petrol drive-offs, and other incidents.

The information can be shared between retailers to prevent further offending.

A Police National Headquarters spokeswoman said all information shared through the Auror portal was automatically forwarded to the police crime reporting line.


SeeTec Cayuga BVI Retail Combines Article Surveillance With Video Analytics For Retail Security

If you believe recent surveys to be true, commercial damage in Germany caused by retail shrinkage accounts for about 3.8 billion Euro per year – this is one per cent of the total turnover of this industry. More than half of this is caused by shoplifting. Another 40 % of the total amount can be related in equal terms to employees and suppliers.

The retail industry’s answer to this enormous volume of damage is obvious: prevention and investigation by combining traditional article surveillance and intelligent video technology. Video-based systems do not only reduce retail shrinkage. They can also be used to better understand customers and their buying behaviorand to optimize the sales approach. SeeTec Cayuga BVI Retail provides solutions for both requirements.

Challenges Faced By Retail Business

Highstreet retail businesses don’t have an easy time: Online trading provides maximum price transparency and therefore puts enormous pressure on the margins through a plain cost structure and 24/7 opening hours.


Shoplifting Prevention

 

shoplifting4The holidays are over and looking at your sales, revenue, expenses, profits and inventory, you are probably realizing you had a good year, or a year where inventory has disappeared and don’t know where it went.  If the strategy to prevent shrinkage in your store hasn’t workout, have you looked into the reason why? Is employee theft a problem you have overlooked? Looking at your data carefully, you can analyze and probably pin point a few problem areas that are not being addressed, and then you can probably find a solution to the problem or at the least address the problem before it gets out of hand.

For more about this topic follow these links below.


Are Retailers Selling Shoplifting Tools?

Boosters are savvy in their methodology of offending. They often find creative ways in which to conceal property when shoplifting—in their clothing, via a special “booster bag,” etc. However, occasionally they capitalize on resources provided by the very location they intend to victimize.

While shopping in a nationally known chain drug store, I found an inexpensive, insulated six-can cooler bag, which appeared to have an aluminum lining, sitting on an aisle shelf out of view of the customer service area. When I saw this, I found it to be an aluminum-lined potential booster bag, the use of which is a felony in many states. This sparked my interest; is it possible that retail locations unknowingly stock booster supplies?

I purchased the cooler bag and went to one of my corporate retail colleagues to test the bag with two different types of electronic article surveillance (EAS) tags; the classic hard tags and UPC-style sticker tags. After a series of tests, I noted the following results:

• Effective in disrupting the UPC-style EAS stickers. I would have to hold the bag flush against the tower for the alarm system to activate.


Police holiday operations see some success

INCREASED PATROLS, SPECIAL DETAILS CURB CRIME

Local police efforts to deter holiday crime saw some positive results.

The Lemoore Police Department conducted a number of special details to prevent holiday crimes and educate citizens to defend themselves.

Cmdr. Maggie Ochoa said police set up informational booths where officers and civilian staff answered questions from citizens and distributed educational handouts about drugs and gangs.

Officers also conducted 39 random checks on registered sex offenders in the Lemoore city limits.

Eight of those offenders were found to be out of compliance or in violation of their registration requirements.

Ochoa said plain-clothed police officers also patrolled areas where there had been reports of thefts, suspected drug use and gang activity.


Common shoplifting techniques

Hiding the Merchandise

Favorite Shoplifter DevicesAnchor

A large open bag is a common shoplifter tool. It is placed at the thief’s feet, and objects are casually dropped into it. Be on the lookout for the “bad bag” — a paper bag that is dirty and wrinkled. Also keep an eye out for shopping bags that are not from local stores. Preventing this is why many stores staple bags shut. Other stores require customers to leave their bags by the front door when they come in.Anchor
Women sometimes use purses to hide stolen items. There is little you can do to stop women from carrying purses and handbags. The best prevention in these cases is to watch the customers very carefully.Anchor
The baby carriage or stroller is a great tool for shoplifters. There are always blankets, toys, and other things in strollers (including the baby) that merchandise can be hidden under. Some thieves have even built false bottoms in baby carriages.

Employee Theft

theft (2)Shoplifting costs the retail industry million of dollars daily.   The harm done to the businesses and the economy in general is socially and economically harmful, but employee theft hurts the company’s culture, damages trust between owners and employees, and financially are responsible for billions of dollars that companies lose due to this horrible crime.  For more about this topic follow the links below.


A New Employee Theft Study

An Analysis of Employee Theft at a Specialty Retailer.

When I was a doctoral graduate student at the University of Minnesota during the late 1970s, I began conducting research on employee theft. At the time this was an area of criminology that was virtually unexplored. I found that it was very hard to study this subject then, since few retailers were willing to let a social scientist have full access to the records on this subject. Over forty years later, the scholarly literature on dishonesty in the workplace is still understudied and poorly understood despite the best efforts of a handful of researchers.

As such, I am always on the lookout for new and cutting-edge research on this topic. This month I wish to share the results of a quality employee theft study that was recently published as a doctoral dissertation. The author is Dana N. Baxter. She completed her research while studying under Dr. Dennis Giever at Indiana University of Pennsylvania. She finished her dissertation this past spring and graduated in May. She is presently an assistant professor at Davis and Elkins College in West Virginia.


A Snapshot of Employee Theft in the US

The majority of employee thefts are occurring in organizations with 500 employees or less. The sizes and types of thefts vary by industry, but smaller organizations across the spectrum exhibited high incidences of embezzlement overall.

The unfortunate reality of employee theft is every organization is at risk.

When we looked at the totality of federal actions involving employee theft over the calendar year, nearly 72% involved organizations with fewer than 500 employees. Within that data set, we found that four of every five victim organizations had fewer than 100 employees; more than half had fewer than 25 employees. Is there a connection between the size of an organization and the size of the loss? Our research suggests that there may be. While some of the largest losses occurred in organizations with fewer than 50 employees, in the aggregate, we note the following:


U.S. retail workers are No. 1…in employee theft

Light-fingered employees cost American stores (and consumers) more than shoplifters do.

It’s almost Groundhog Day, but for retailers, the holiday season is finally winding down.

“The four months from October through January are when stores see not just their biggest sales volume of the year, but also the most returns and exchanges,” says Ernie Deyle, a 30-year veteran of the retail loss-prevention wars who leads the business consulting practice at London-based data analytics firm Sysrepublic. “Unfortunately, the same four months account for about half of all annual shrinkage.”

That shrinkage, made up of missing goods from shoplifting and other causes, costs U.S. retailers about $42 billion a year, according to the latest Global Retail Theft Barometer, an annual industry study led by Deyle and inventory management firm Checkpoint Systems.

 Shoppers pay the price for such theft. The cost of mysteriously vanishing merchandise comes to $403 annually per U.S. household.

Of course, retailers everywhere deal with shrinkage, but there is one big difference between the U.S. and the rest of the world: Globally, dishonest employees are behind about 28% of inventory losses, while shoplifters account for a markedly higher 39%. Not so stateside, the study says, where employee theft accounts for 43% of lost revenue. That’s about $18 billion, or $2.3 billion more than the cost of five-finger discounts taken by customers.


Preventing Shoplifting This Holiday Season

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By now the holiday season has been in full force for a few weeks, and the stress your management team, employees and security personnel are feeling is a bit overwhelming.  Shoplifters during the holiday season are abundant, and police and retailers try to be more vigilant and proactive by implementing security measures during this time than at any other time of the year.  Follow the links below for more information about this and other topics.


Police step up efforts for holiday crime

As the holiday season gets under way, local police are gearing up for the all-too-predictable spike in property crime.

Hanford police Capt. Pat Crowe said officers will be stepping up their game over the next few weeks to deter vehicle burglaries, robberies and other crimes typical of this time of year.

“Every [patrol] shift was tasked with coming up with their own holiday project,” Crowe said.

Crowe said those projects include probation and parole sweeps focusing on individuals with known histories of gang activity, drug-related offenses and property crimes. Foot patrols and motorcycle units will also increase their presence at the Hanford Mall and other major shopping centers.

“Our main focus is to be visible and hopefully deter criminals from doing what they’re going to do,” Crowe said.

Lemoore Police Chief Darrell Smith said each of his department’s patrol shifts also devised a plan to tackle holiday crime. The result was a number of special operations that will unfold through New Year’s Eve.


Police offer tips to stay safe during holidays

If you’re tempted to share your holiday plans or photographs of Christmas loot on social media, local law enforcement officials want you to think twice.

“We live in an age where people put so much information out there about themselves,” said Cindy Kozerow, crime prevention specialist with the Lynchburg Police Department.

“Do not announce on Facebook, ‘Hey, we’re going to grandma’s for the holidays,’ because what that says is ‘Hey, my house is empty, so come and steal my stuff.’”

She explained how the holidays present a unique opportunity for thieves looking to capitalize on people’s good will and sense of safety in their own homes.

Checking in at stores on social media pages or opening window curtains at night to show off decorations lets potential thieves know when your home is empty, and gives them a glimpse of goods stashed under your Christmas tree.


‘Shoplifting Season’ for local businesses

Rogue River, Ore — The holiday shopping season can mean trouble for local businesses as big crowds come in but some say they’re sick and tired of getting ripped off. Sometimes it’s as simple as a Facebook post.

In Rogue River the police are working with one local business to make sure their products stay on the shelves and don’t fall into the hands of thieves.

“We’re a small store, and it really hurts us,” said Justin Norris.

At Rogue River Pharmacy and variety store shoplifting is something assistant manager Justin Norris has to deal with far too often.

“Lately we’ve had a problem with people from out of town coming in and shoplifting,” said Norris.

Rogue River police are looking to put an end to it by posting pictures online of suspected shoplifters and suspicious persons, one of whom confronted a uniformed police officer before leaving empty handed Tuesday.


Shoplifter Quick Tips

Sshoplifting1ince you are in the middle of your Christmas selling season and do not have much spare time I wanted to give you a very brief list of important shoplifting prevention tips:

  • Impulse, amateur and professional shoplifters are all deterred by customer service. If you suspect shoplifting, pour on the customer service. They will get the message.
  • Shoplifters tend to hit when you are busy and not paying attention. Do not give them the opportunity, they will exploit it.
  • Some shoplifters work in teams. One person will distract as many of your staff as they can allowing their partners time to steal.
  • Greet EVERYONE who enters your store! Well, established studies have shown that a solid verbal greeting such as “Welcome to XXXX” WITH brief eye contact will deter most impulse shoplifters.
  • If you see or suspect a person has concealed your merchandise, customer service them “to death”. Try one of these:
    • “May I help you?”
    • “Can I show you a _____________ to go with (concealed item)”?
    • “Can I hold (concealed item) for you at the register?”
    • “Will this be a charge or cash sale?” 
    • “May I ring this purchase for you?”   
  • At checkout EVERY CUSTOMER should be asked, “Is there anything else”. There are 2 very good reasons for this question:
    • Legitimate customers may remember an item they forgot. Can you say “add on” sale!?!
    • Impulse and amateur shoplifters may feel anxious or guilty about what they have done. Or they may fear that you know or saw them and produce a concealed item.

I hope this helps you this season. Please let us know, if we can assist you. FYI Checkpoint Systems has just released the new N10 EAS system that fits on your door frame. We have it! It is an awesome system at an awesome price.

Happy Holidays!


HOW TO SPOT A SHOPLIFTER

theft (8)What does a shoplifter look like? How do you know if someone is going to steal from you? I get asked these questions all the time by store associates and mangers. The real answer is, a shoplifter doesn’t fit any specific demographic. There is no common appearance to a thief. I’ve personally apprehended 12 year old kids, soccer moms, grandmothers, lawyers, doctors, truck drivers, college professors in addition to the professional thieves. There are a few tips to look out for that you should share with your teams.

Looking around/up for associates and/or cameras

Most people shop by looking at the product in front of them. I always get suspicious when I see someone looking everywhere but in front of them. Subjects that are constantly looking up (for cameras) are pretty easy to spot; when’s the last time you looked at the ceiling at the supermarket? These people usually catch my attention rather quickly.

Grabbing items without regard to size, color or size

If I’m shopping for a pair of pants, I am looking for a specific style and size. Thieves who are looking to steal to resell usually will just take whatever they can get their hands on. If you see someone walk by a display of clothing and just start randomly selecting product, they may be planning on stealing that product from you.

Clearing pegs/shelves

If I’m buying *electronic item x*, chances are, I’m only going to buy one. If you notice someone clear an entire peg or shelf, especially if it’s a high risk product, which is another great indicator that their intentions may be less than honest.

Wearing unseasonal clothing

This one is my favorite. Every time I’ve seen someone wearing a coat in the summertime, I’ve ended up throwing them in jail for stealing from me. If it’s 90 degrees outside, someone wearing a thick coat should send up some major red flags.

Staging merchandise

Maybe you walk by a quiet corner of the store and see a subject place a few pairs of headphones on a back aisle. Perhaps they decided not to purchase them; or perhaps they’ve staged them to steal after they’re convinced that the area is clear. I’m always suspicious of buggies of product near fire exits. Often times, a thief will stage product prior to committing the theft. If you find product out of place, it’s best to simply return it to its home location

Removing/attempting to remove EAS devices

No brainer, right? If you walk by someone and they are really struggling to remove an EAS device, they probably don’t have intentions on buying the item. If you, or your team see this, the customer should immediately be given customer service. I usually ask if I can help them with the security device… it gets the point across that I am aware of their actions, without me actually having to say anything accusatory.

While not every shoplifter will demonstrate the same overt acts, if store personnel are attentive and engaging with all customers, these behaviors can be picked up on and properly relayed to store managers. Remember, there is no better anti-theft tool than a well-trained, attentive employee. By looking out for these subtle cues, your team can better protect your #1 financial investment, store inventory.