Employee Theft — Page 18

HELP ME! Tips To Maintaining Your Checkpoint System

March 17, 2016 by Staff Editor Leave a Comment

After 8+ years in the Navy as an Electronics Technician, I considered my options for the next phase of my career. My research lead me to a growing company named Checkpoint Systems, Inc. A position as a Field Service Representative was quite a change from military service. Both were good experiences, but very different. Each Involved travel, I traveled much of the world with the Navy, while exploring mainly the Eastern U.S. with Checkpoint Systems. More recently I joined the team at LPSI, doing my part to provide technical support.

Over the years I have found some items that many times Retailers do not take into account. Many times the simplest of solutions will fix an issue with your Checkpoint system.

Environment of EAS: Electronic article surveillance systems of all varieties are subject to their surroundings. The wrong environmental conditions can cause phantom alarms, false alarms, or poor detection. How close are merchandise, metal racks, and wiring? Is your store front in need of maintenance? I will discuss some of the common items that may be affecting your EAS system performance.

Many EAS systems some level of 360° detection.

Not only do they detect in the doorway, they also have backfield detection, the area on the opposite side of the pedestal from customer walk way.

Tagged merchandise, metal racks, and electrical wiring in this incidental detection zone can have an adverse effect on system performance. As a general rule, tagged merchandise should be equivalent of at least ¾ of you doorway aisle width away from each EAS pedestal. Example; tags should be no closer than 4.5 feet, in a 6 foot doorway. Where possible: metal racks and electrical wiring should be 5 feet or more away from the system.

The store front is often the first impression a customer has of your business. It is really much more than that. Door manufactures do not design doors with EAS system in mind. The condition of older doors and framing can be causing EAS system issues. Loose metal trim, or metal on metal scrapping as a door swings or slides, can cause a false echo, tricking the system into an alarm condition. Even new doors can unintentionally affect a systems performance.

If you are not quite happy with your EAS systems performance, you may be able to take a few simple steps towards improvement. Make sure no tagged merchandise is in the backfield detection zone. Move that metal rack a foot further away. See if any wires can be rerouted, away from the system. If a bolt, nut, or screw is loose, tighten it. Have a door maintenance professional adjust the door hinges so the door does not drag on the threshold. There is no one answer to resolve environmental interference with your Checkpoint system. I have given a few ideas, but if you continue to have system performance issues, contact Loss Prevention Systems for service.

Filed Under: Featured Tagged With: Alpha 2 Alarm, Alpha 3 Alarm, Alpha High Theft Solutions, Alpha Nano Gate, Anti-shoplifting training, anti-theft devices, anti-thefts devices, EAS Devices, EAS Systems, employee background checks, Employee Theft, Georgia Alarms systems, Georgia shoplifting systems, prevent shrinkage, racial profiling, Retail Anti Theft Devices, retail security, retail security and monitoring, security, security devices, shoplifting, Shoplifting Prevention, shoplifting statistics, shoplifting violence, surveillance

CHECK IT EVERYDAY!

March 17, 2016 by Staff Editor Leave a Comment

You’ve got a great EAS system. You’re stopping shrink and keeping profits in your store. You’re happy. Losses are down and you might actually make your sales targets. So it’s like Ronco Rotisserie where you just “set it and forget it,” right? Not quite. You have a few things to do if you want that system to provide you years and years of a return on investment.

While a good EAS tower won’t need much in the way of maintenance, you have to make sure it is in working order on a daily basis. Sometimes, I’ve found that with all the customer traffic in and out, kids running in and out of the store and even those with malicious intent, that often the towers get un-powered (unplugged). Part of your daily routine should be to test and verify the towers. This is incredibly easy to do; just pass a tag through the gate. If it alerts, well, your system works. If it doesn’t, then you have a problem! I have my managers do this each and every morning.

You would think that this would be simply, even a common sense practice, right? Well, you’d be surprised. I had a store a while back install a new EAS system. It was a system that had the sensors built in to the floor. You’d never know that it was there. Well, that store manager sent in maintenance request after maintenance request hollering and screaming that the system wasn’t working. We’d of course send a tech out, who would confirm it was functioning properly and a few days later, the store manager would be yelling again that it wasn’t alarming when tags were passing through.

I decided to stop by the store and see for myself. As soon as I walked in the doors, I saw the problem. This store manager was displaying pallets of aluminum boiling pots up against the front doors, which put them right over the sensors on the ground. When the techs came to inspect the system, they moved them out of the way. The store manager then challenged me on where else he could display those pots… but that’s for another article.

Bottom line here is that you need to inspect your system and test it daily. Whether it be a manger, or a member of your sales team, you’ve got to make sure that it’s working and there’s nothing impeding its ability to stop shrink. A car will only drive it has gas it, right? Same goes for your EAS system!

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Dishonest Employees And The Traits They Share

March 9, 2016 by Staff Editor Leave a Comment

At the height of the United States recession back in 2008, employee theft and crimes committed by dishonest employees were at the highest. Although the US and global economy seem to have been recuperating for a while, the theft committed by employees does not seem to abate. Billions of dollars are lost to employee theft and shoplifting every single year, and many small businesses cannot cope with the financial loss, and close their doors for good. Hiring the right kind of employee can be an asset to your company, or a detriment to your business. Look for more info. about this topic by following the links below.

The Employee Investigation: Does It Pass the Smell Test? Part 2

The Traits of the Dishonest Employee Will Often Help Us to Identify Them.

In our last column we looked at the red flags indicating a large scale fraud or embezzlement was likely being committed by employees. Further exploring the elements of the employee investigation, we will now look at the behavioral indicators of the simple thief at work within the organization. Birds of a feather stick together—their behaviors and pasts are indicators of how they will act, and serve as predictors of future behavior.

While today’s analytics and data mining can quickly focus on anomalies in the numbers indicating probable theft problems, there was a time when investigators did not have this advantage. Some companies do not yet have these systems so it might be useful to go “old school” with our employee investigation and look for thieves by their behaviors.

Let’s take a look at the red flags we have found to be most useful in ferreting out the dishonest associate during the employee investigation. As we noted in our last column, there are great differences between an employee who is a thief and one who is a fraudster or embezzler. While at the end of the day both types are stealing from the organization, their methods are different as are the red flags indicating dishonesty.

Is Amazon Shaming Warehouse Workers Into Not Stealing?

Amazon allegedly uses silhouettes to get its point across.

Amazon could be shaming workers into not stealing products from its vast warehouses, according to a new report.

Amazon AMZN 0.79% uses flat-panel televisions, or in some cases, bulletin boards, to highlight each morning the workers it needed to fire or have arrested for stealing products at its warehouses, Bloomberg isreporting, citing interviews with nearly a dozen current and former Amazon employees. Those employees toldBloomberg that Amazon posts silhouettes containing the word “terminated.” Amazon then details what those people stole and how they did it, according to the report. Amazon will even provide details on its value.

The e-commerce giant did not respond to a request for comment on the Amazon report.

Warehouse workers have long used anonymous services, such as Glassdoor.com, as well as protests, to fight Amazon’s treatment. Indeed, the company has been the subject of a slew of protests outside its warehousing facilities over the years, most notably in Germany, where workers tend to strike during peak holiday seasons in hopes of increasing wages. Each time, Amazon has said that its shipments would not be affected and that its workers are paid fairly for their jobs.

OBPD attempts to help local businesses prevent shoplifting

Osage Beach
Retail loss is one of the most challenging aspects of doing business.According to the National Retail Federation, shoplifting accounts for 38 percent of an estimated $44 billion in retail losses each year. Inventory shrinkage includes shoplifting, employee/internal theft, administrative errors and vendor fraud or error.The Osage Beach Police Department wants to help area merchants slow that retail loss, a loss that ultimately is passed along to consumers.
The OBPD hosted a Meet and Greet Partnership Meeting recently with nine retailers to discuss retail theft issues, to give pointers and allow retailers to share tips and trends. Several area businesses, law enforcement, financial institutions and prosecuting attorneys were invited.
Sgt. Arlyne Page, communications officer with OBPD, said the department began a crime prevention program in 1981, and more recently has held meetings with Osage Beach Premium Outlet managers to coordinate prevention efforts among retailers. Target store management encouraged meetings last spring, and a month ago asked the OBPD to host a meeting on shoplifting and retail and digital fraud.

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Phones and the Theft of Time

March 9, 2016 by Staff Editor Leave a Comment

In the past when managers discussed employee theft they mostly talked about the tangibles. They talked about their problems with staff stealing product, supplies and money – the physical things which can be touched and seen.

They would also discuss the problem of employees “standing around” and not doing their work. However, this conversation was separate from the one about theft, it was about productivity. But, with the arrival of smart phones the issue of productivity can’t be separated from the one of theft. The theft of time, via lack of productivity, is increasing at a rapid rate.

It’s seldom looked at that way because time is an intangible, it lacks physical substance. Its boundaries are blurrier – an employee who would never think of stealing a shirt from the store has no qualms about using company time to buy, on her phone, a shirt from her favorite website.

The idea of who “owns” an employee’s time is an old argument. There have been countless lawsuits and court decisions made over the years, trying to define it. In the last few years there have been several landmark ones in the tech field. On paper it can seem cut and dried, in practice it’s not.

Especially now, when managers are encountering issues they’ve never had to deal with before. The debate of where, how and when people on the job should have access to their phones is a new one, one with strong opinions and feelings on both sides. Companies are struggling with it and most have yet to agree on, develop and enforce clear guidelines.

At this time the issue is simple. A company pays an employee for a block of time, and during that time they have the right to expect (within the labor laws) the worker to give his attention to the duties of the job, not his phone. The business can enact and enforce policies that support this right.

Soon however, it’s going to become much more complicated. Most of us know someone who’s too attached to their phone – a person who is losing or has lost the ability function without it. Individuals who may need professional help to address their obsession (there’s a fierce argument in the medical community as to whether it’s an addiction or not).

In the next few years companies will have to link their phone/workplace access policies with their ADA and Mental Health policies. Therefore, it’s vital that companies develop and enforce basic phone/workplace access policies and procedures now, because it’s only going to get more complicated. Don’t let employees steal your company’s time; after all you paid for it.

Nicole Abbott is a professional writer who’s had over 150 articles published. She’s a business consultant and former psycho-therapist with over 20 years of experience in mental health, business and addiction. She’s a coach, lecturer, trainer and facilitator. She has conducted over 200 workshops, trainings, presentations, seminars and college classes.

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Workplace Violence

March 3, 2016 by Staff Editor Leave a Comment

Whether you are a small business owner or a company with hundreds of employees, the reality is simple. Good employees are an asset to your company. Some small business owners rely very much on a couple of employees in their business, and the daily tasks seem impossible to fulfill without those key employees. Monetary compensation, health insurance, and retirement accounts for those employees seem to be in accordance to the tasks they perform. But, have you thought whether the security in your business is appropriate? Have you checked to see whether help is there if needed? Ensuring employees safety in the workplace should be a top priority for you, and your business. To read more about this topic follow the links below.

Workplace Violence: The Tragedies Continue

How to protect yourself during an active shooter incident.

According to the Bureau of Labor Statistics, 7% of all workplace fatalities are the result of intentional homicide. While active shooter scenarios in the workplace are relatively rare, they result in fatal injuries more often than fires and explosions, getting caught in equipment or machinery, and exposure to hazardous substances combined. The latest statistics for full year 2014 indicate there were 403 workplace violence homicides, with 307 or 76% classified as intentional shootings. Nearly 17% of the victims were women, 83% were men. It’s true that armed robberies make up about half of all work-related homicides, but attacks by coworkers, students and relatives make up the rest.

Some incidents of extreme workplace violence are spectacular and receive wide media attention. The recent mass killings at a San Bernardino, California, office party and the August 2015 on-camera shooting of two journalists by one of their former colleagues come to mind. And it happened again just last week. Three people were killed and another 14 injured on February 25 in Hesston, Kansas. The gunman was a disgruntled employee.
Although it is hard to believe and probably the result of how incidents are categorized, the event widely described as one of the first workplace violence shootings in the United States occurred in 1989, when a disgruntled worker brought an AK-47 into the Standard-Gravure printing plant in Louisville, Kentucky and killed eight employees, then himself.

A Look at Workplace Violence in the United States

Fifteen people at a Kansas factory were shot, three of them killed, by a co-worker whom police say had also shot two other people as he drove toward the facility. The shooting at Excel Industries in Hesston, Kansas, was at least the fourth workplace shooting in the United States in the past 12 months alone. Some questions and answers about workplace shootings:

WHAT OTHER WORKPLACE SHOOTINGS HAVE TAKEN PLACE IN THE PAST 12 MONTHS?

— Aug. 26, 2015: Alison Parker and Adam Ward of Roanoke, Virginia, TV station WDBJ were fatally shot by former employee Vester Lee Flanagan II during a live broadcast. The person they were interviewing was wounded. Flanagan fatally shot himself after a police chase.

— Feb. 23, 2015: An employee of armed security company Shields Business Solutions in Moorestown, New Jersey, opened fire on a co-worker inside the business before fatally shooting himself outside amid what police described as an “ongoing domestic situation.” Moorestown Police Lt. Lee Lieber said Edgar Figueroa killed himself after shooting Melvin Nieves four times.

— Feb. 12, 2015: Truck driver Jeffrey DeZeeuw got into an argument over a delivery with a supervisor at a Sioux Steel Co. location known as ProTec, in Lennox, South Dakota. DeZeeuw later returned, fatally shot the supervisor and wounded worker Kathy Steever. He also injured another employee, Brian Roesler, who confronted DeZeeuw and is credited with likely preventing more injuries or deaths. DeZeeuw then killed himself.

OSHA National Conference Addresses Workplace Violence

LAS VEGAS, NV – OSHA Deputy Assistant Secretary Jordan Barab provided the keynote address at a national conference of Veterans Administration hospital workers in Las Vegas last week.

The conference, held by the American Federation of Government Employees, brought together representatives and partners of the host organizations to update and educate them on key and emerging occupational safety and health issues.

Barab highlighted OSHA’s ongoing work with VA hospitals and other healthcare facilities to combat workplace violence, including the release last year of Guidelines for Preventing Workplace Violence for Healthcare and Social Service Workers *.

He also discussed the agency’s efforts to ensure that OSHA inspectors have the resources, training and tools necessary to conduct inspections in response to workplace violence.

Barab told the delegates that “care of our nation’s veterans is a national priority, but we also have to look out for the health and safety those who care for them. He added: “workplace violence remains a difficult and dangerous problem, particularly for those in healthcare settings.”

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Online Scams and How To Protect Yourself

February 25, 2016 by Staff Editor Leave a Comment

According to the United States Census Bureau’s annual population projections, the United States will have a 2015 estimated population of 320 million people. Keeping that figure in mind, the statistics for credit card holders in the United States is 1,895,834,000. And the average amount of credit cards a holder has is 3.7. With those figures in mind it is no wonder the security threat an American faces regarding identity theft, credit card theft and other related issues concerning security is great. If you use a credit card or shop online, make sure that you always check your charges and alert the credit card company of any discrepancies you may see with your credit card bill. For more news about this topic, follow the links below.

LP101: Establishing a Safety Culture is Critical to Safety in the Workplace

Leadership Must Establish and Maintain an Environment that Adopts Safety as a Core Value

An effective safety culture is widely accepted as being the essential component in the development and implementation any program supporting safety in the workplace. The safety culture reflects the attitudes, perceptions, values and beliefs that all employees within the organization share in regards to safety, and serves as a guide as to how safety is managed in the workplace.

Preventing accidents is about ensuring that everyone, regardless of their position in the organization, follows safe practices and safety procedures. A safety culture which actively engages everyone through personal responsibility instills the qualities that motivate employees to strive to achieve safety excellence. Rather than simply posting policies and procedures, safety is incorporated into our strategic plans and everyday mission.

An effective safety culture is an informed safety culture, and is the product of the values, perceptions, competencies, attitudes, and patterns of behavior that clarify the commitment and proficiency of the company’s safety management program. That vision calls for an absolute belief that every employee can help create and maintain a workplace free of illness and injury; demonstrated by an active commitment to safety in the workplace throughout the entire organization. When building this culture, management must establish and maintain an environment that adopts safety as a core value of the company, following fundamental safety principles:

How the ‘Ten Commandments’ of Cyber Security Can Enhance Safety

Hacker attacks such as the one on Hollywood Presbyterian Medical Center show how easily digital platforms can be turned against organizations, but taking 10 steps can augment security, write RANE founder David Lawrence and his co-authors in this opinion piece.

Imagine you are admitted to a hospital for treatment of a serious but treatable illness, and then your records are stolen. The medical staff is now at a complete loss about your care. While the doctors are scrambling to figure out what to do, they soon realize that all the hospital’s records are missing and that someone is demanding that the hospital pay a ransom in exchange for their release. Now imagine further that the hospital has no alternative but to pay the demand (in Bitcoins) in order to ensure the safety of its patients.

One has to look no further than the recent attack on Hollywood Presbyterian Medical Center and other headlines to realize how quickly and easily our digital platforms can be used against us. While the Internet has delivered on its promise of global access and efficiency, it also accelerates and scales the darker forms of human activity — theft, fraud, extortion, blackmail, espionage (state and corporate), terrorism, insider trading, property destruction and criminal mischief. Soon, the Internet of Things (IoT) will even more seamlessly connect our devices to everything we need — as well as everything we need to fear.

Online Scams: How Can You Protect Yourself and Your Family?

Dear Carrie: My mother is quite independent and does a lot of her financial business online. I hear about fraudsters preying on seniors all the time and worry about her falling for a scam. How can I protect her?

Dear Reader: It seems there’s no limit to the imaginative scams that today’s fraudsters can come up with. Just when we’ve all become aware of the email from a “friend” purporting to have been robbed in some far-flung place and needing money, there’s the new scam threatening arrest if you don’t pay back taxes or the tech support scam or—you name it. Seniors are a prime target because they’re perceived as more likely to have assets—and perhaps less likely to be skeptical.

But financial fraud isn’t age specific; we’re all targets. When you consider that the FBI’s Internet Crime Complaint Center (IC3) received 269,422 complaints representing more than $800,000,000 in losses in 2014 alone (and it’s estimated that only 15 percent of victims report crimes), you start to understand the enormity of the problem.

So, while it’s great that you want to protect your mother, when it comes to the potential for being scammed, we all need to take heed. My advice would be to sit down with her— and the rest of your family — to discuss best practices for fraud protection both on and off the Internet.

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Safety First When Stopping a Shoplifter

February 17, 2016 by Staff Editor Leave a Comment

Safety should be the primary concern in any shoplifting detention at any retail store. Unless the employees are trained individuals and know the laws concerning detention of a shoplifter, employees should be very wary of the repercussions associated with stopping a shoplifter. Racial profiling is commonly used by retail stores to spot a shoplifter, and although it is extremely wrong and some stores have gotten sued because of it, the truth is you cannot spot a shoplifter by the way they look. According to the Seattle Police Department though, there are certain actions that are prevalent with a shoplifter: Nervousness, aimlessly walking around the store for long period of times, handling the merchandise, dropping the merchandise on the floor, etc., are some of these behaviors they display. Stress safety first with your employees at all times when stopping a shoplifter.

For more about this and other stories, follow the links below.

Taking steps to prevent shoplifting

In early July, $3,000 in designer dresses, slacks and jackets were stolen from ADORE Designer Retail Boutique in Cary, one of Nancy Alinovi’s two consignment shops in the Triangle. She still feels sick about it.

“It’s just this feeling in your chest,” she said. “It’s not a victimless crime.”

Alinovi said it will be two months before everything returns to normal at the family-owned boutiques, which cut prices in order to stay afloat after the theft. Her experience shows the toll shoplifting takes on small businesses, where margins are small and business is personal.

There were 582 calls to the Raleigh Police Department regarding shoplifting in the past year, said Jim Sughrue, department spokesman. They run the gamut from family-run gas stations to department stores, he said.

According to a National Retail Federation’s security survey, shoplifting accounted for 38 percent of the $44 billion in retail inventory loss due to crime in 2014.

Theft rings use returns to fund operations

TILTON — Next time you let a sales receipt blow away in a store parking lot, you might unwittingly be helping an organized retail crime ring fund its drug operations.
Those rings, often from other states, collect those discarded receipts, go into that store, gather items on the receipt and then take them to the return counter to get handed cash, according to Tilton police detective Nathan Buffington.
“I can tell you of the (organized retail crime) cases that we’ve dealt with, I don’t think we’ve had any that in some way, shape or form that haven’t come back to narcotics, whether it be again to fund narcotic operations, to help profit, to expand,” Buffington said after speaking at a symposium on the subject at Tilton School on Friday.
These rings use a variety of techniques to steal billions from stores annually.

Return fraud alone cost stores $10.85 billion in 2014, according to the National Retail Federation.

The rings “have a list of the stores that carry those items” they’re targeting, according to Nancy Kyle, president and CEO of the New Hampshire Retail Association. The rings often travel north along the East Coast, she said.

Cumbria police collar children as young as four for crimes

Primary school children across south and west Cumbria – aged between five and nine – have also committed crimes but are too young to be prosecuted.

Assaults, criminal damage, burglary, theft and shoplifting are among the shocking offences carried out by children, figures have revealed.

Cumbria police said that it was vital they spoke to these young people when they are at their most “susceptible” and they “do not realise the consequences of their actions”.

Police say interaction with the children can help make them understand that they are heading down a path which “could lead them to have a criminal record which could have an impact on their life, all for something they did when they were a child”.

A Freedom of Information request revealed that there were 60 crimes committed by under-10s in south Cumbria and six in Copeland.

The age of the youngsters mean police were unable to bring charges as the age of criminal responsibility in England is 10, meaning under-10s have to be released without charge.

The most common crime committed was assault, with 37 offences. This was followed by criminal damage with 12 incidents and six counts of theft.

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How to Deal with Retail Burnout

February 16, 2016 by Staff Editor Leave a Comment

Burnout is an on-going, serious issue in the retail industry. The industry is so immense and pervasive that all of us, even if we’ve never working in retail, have knowledge of and experience with the problem.

Personally, some of you may be currently struggling with it or have in the past. If you haven’t personally experienced it you probably know friends and family who have. Finally, we’ve all had unpleasant interactions (many, many times) with burnt out sales clerks, managers or customer service reps.

Last month we looked at why “Retail Burnout Matters” preventshopliftingloss.net/retail-burnout-matters/. This month we’re going to look at how an individual can deal with it at a professional level.

There are many causes and symptoms of burnout. One of the most universal symptoms is a feeling of being stuck. The first place to start if you’re feeling trapped is with a plan of how to get free. People who feel caught often do damage to others and themselves when they try to get unstuck without a well thought out plan.

The first thing you can do is plan how to stay where you are. You may want to stay with the same company in the same store, but need to learn (traditional/online classes, TED talks, books, short term therapy, etc) some stress management techniques to improve your outlook. Many times if you change your attitude and coping skills it’s enough to make the situation better.

Or you may need to plan the next step. Boredom, complacency and restlessness, when not addressed, are often the causes of stress. What kind of change do you need (i.e. sell jewelry rather than candles, increased/decreased level of responsibility, go to a different store with the same company, go to a different company, work in a small boutique or a big box)?

Finally, you may need to plan to leave the field. Retail may no longer, or never has been, your career of choice. If so, then it’s time to figure out how, when and where to from here. For many people establishing some sort of forward momentum, no matter how small, is enough to lessen the trapped feeling.

Having a plan and actively, consciously working that plan is key to alleviating burnout, but it’s not easy. However, the alternative is to stay miserable, and as choices go choosing to stay unhappy is a poor one. As Yoda said, “Do. Or do not. There is no try.”

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Security and Loss Prevention

February 9, 2016 by Staff Editor Leave a Comment

The cost of cyber security for retailers seems to double year after year. The cost of a data breach in this country in 2014 cost the retailer an average of 3.5 million, and that was a 15% increase from the previous year. Not only do retailers have to worry about data breaches in their business, but shoplifting, employee theft, administrative errors and vendor fraud are major problems they have to deal with year after year. The losses for retailers in 2014 amounted to $44 billion, it is no wonder then, that year after year retail executives say they plan to increase their loss prevention budgets for their business.

Counterfeit Goods and Trademark Enforcement

By aggressively protecting our brand through enforcement of trademark rights, loss prevention professionals can combat the spread of counterfeiting and retail fraud.

In the early part of November 2002, we received a call from an informant indicating she had information on counterfeit Tiffany & Co. merchandise sold at “home parties” in a suburb of a major city in Ohio. The caller claimed that one woman organized the parties and made a large amount of money in this counterfeit goods business. She also said that the local police had been notified and, if Tiffany was interested, were willing to support an investigation.

Our senior legal and security executives reviewed the caller’s information and the decision was made to go forward with the investigation. Within days we set up a meeting in Ohio with the detective in charge, the informant, and an undercover female police officer. At the meeting it was decided to attend an upcoming party where counterfeit Tiffany & Co. merchandise would be sold.

Shoplifting suspect dies hours after confrontation with Walmart employees

LAKELAND, Fla. —Lakeland police said a 64-year-old man accused of trying to leave Walmart with $380 worth of DVDs without paying for them has died.

Officers were sent to the store off U.S. 98 to investigate early Sunday morning. While en route, dispatchers told officers the suspect was not breathing and CPR was being administered. The first responding officer began life-saving measures, inclusing using a defibrillator and taking over CPR until medics arrived.

The man, later identified as Kenneth E. Wisham, of Lakeland, was taken to Lakeland Regional Health in critical condition.

According to the investigation, Wisham was trying to leave the store with a shopping cart full of DVDs when he was confronted by employees. Officials said Wisham ran off, and during the chase, he fell to the ground and was detained by employees. That’s when employees realized he wasn’t breathing and called 911.

Wisham was pronounced dead at the hospital Sunday afternoon.

The cause of death has not yet been determined by the medical examiner.

Observation skills, quick thinking help prevent shoplifting

About 27 million shoplifters live in the United States today, with offenders spanning generations.

According to the National Association for Shoplifting Prevention (NASP), that means 1 in 11 people have shoplifted. There is no “typical” offender.

“It could be anybody,” said Nathan Hershley, the security supervisor at East Hills Shopping Center. “I’ve personally dealt with (shoplifters) from 14 years old, clear up into their 50s.”

Shoplifters target all types of stores, according to NASP — from drug stores to supermarkets, convenience stores and even thrift shops.

Store employees and customers who shop there play an important role in helping catch anyone suspected of stealing. Staying alert for suspicious behavior and catching the suspect(s) on photo or video can help authorities make an arrest.

“It’s all about the information we get, so get as detailed of a description as possible,” Hershley said. “That allows us to find the suspects, and communicate with the police department better.”

Local police said helping catch shoplifters helps not only the store, but the whole community.

Filed Under: Shoplifting Prevention Tagged With: Alpha 2 Alarm, Alpha 3 Alarm, Alpha High Theft Solutions, Alpha Jewel Lok, Alpha Nano Gate, Alpha Security, Alpha Spider Wrap, Anti-shoplifting training, anti-theft devices, anti-theft tags, anti-thefts devices, Employee Theft, Georgia Alarms systems, Georgia shoplifting prevention, Georgia shoplifting systems, Loss Prevention Training, security devices, shoplifting, Shoplifting Prevention, shoplifting statistics, shoplifting violence, surveillance

YOU CANNOT STOP SHOPLIFTERS!

February 8, 2016 by Staff Editor Leave a Comment

I don’t care about solving social problems. I don’t care about saving the world (okay maybe I really do). But I cannot fix many of these things myself. I cannot make shoplifters change their evil trade for real work. But I can make shoplifters go somewhere else and leave my customers alone.

I have been doing this all throughout my career starting as a Store Investigator through District and Regional Loss Prevention Manager positions. This culminated with being the successful Director of LP for several large Retailers including one international company. Add to that all these years with my own company. I know how to stop shoplifters and what to look for.

If you want to attack shoplifting and fix it once and for all you need to understand who the shoplifter is and how they shoplift. There is not enough space in this article to teach you all that needs to be said. However, there are several important points you must understand to fight off the shoplifters.

First, you must understand that you are not going to “stop” shoplifters from doing what they do. They are going to steal regardless of what you do. What you can do is send them elsewhere. Down the street to someone else who is not prepared. Don’t be THAT guy!

To do this you need to do two things: know your enemy and have the equipment (Checkpoint & Alpha) in place to make your store a hostile environment for them but a delight for your good customers. I am not going to talk about Checkpoint and Alpha here. You know how to reach us for that.

I want to discuss knowing your enemy, the shoplifter. There are three types of shoplifters:

Impulsive shoplifters who steal because the opportunity exists.
Amateurs who steal consistently. They usually keep the merchandise.
Professional thieves who steal to resell the merchandise.

Shoplifters can look like anyone! In fact, if you think you know what they look like, you are fooling yourself. Because you have a stereotype in your mind, then you are missing most of them. Shoplifters will most likely try to blend in and look like your normal customer traffic. That is their stealth: hide in plain sight.

When do they tend to steal? The simplest and best answer is any time you or your staff is not paying attention. I can give you a list but not all of it will apply to your individual store. So do this. Observe your operations, I mean take a hard look. Ask yourself, “When would I steal, if I were a low life scum of the earth shoplifter?” Even better, since you are probably too close to the forest to see the trees, ask someone you trust to look at this. Not a Police Officer, employee….. someone that will give you a real, sometimes hard to swallow answer. Then make adjustments to what and how you operate.

How do they conceal and steal your merchandise? Well, the list is almost endless and you should ask me to conduct my live webinar for you and your staff (my commercial). By the way my webinars are free of charge and can be as frequent as necessary for our customers.

Now that the commercial is over, some of the most common ways they conceal is with pockets and purses. Simple is usually the answer. You also want to watch for shopping bags and baby strollers (also known as shoplifting buggies).

There are other issues you need to understand such as distraction, refunding, tag or package switching and more. But for that I guess you will just need to become a customer or if you already are a customer, simply pick up the phone, call us and schedule the free training.

Have a SUPER February!

Filed Under: Featured Tagged With: Alpha 2 Alarm, Alpha 3 Alarm, Alpha High Theft Solutions, Alpha Jewel Lock, Alpha Jewel Lok, Alpha Nano Gate, Anti-shoplifting training, anti-theft devices, anti-thefts devices, Employee Theft, free shoplifting webinar, Georgia shoplifting prevention, Georgia shoplifting systems, prevent shrinkage, racial profiling, Retail Anti Theft Devices, retail security, retail security and monitoring, security, security devices, shoplifting, Shoplifting Prevention, shoplifting statistics, shoplifting violence, surveillance