Is Your Store Protected From The Shoplifter?

March 25, 2014 by Leave a Comment

theft (8)There are many security devices that retail store owners invest to protect themselves from shoplifting theft, among them are security bars and security guards.  Some small businesses that cannot afford to hire a full time security guard for their store relay in security bars to protect their merchandise.  Although some experts agree that security bars is not the best way to protect their merchandise, small business owners have to device a way to protect themselves from the shoplifter.
Read more about this by following the links.

Employees help thwart shoplifting attempts

A trio of would-be shoplifters had their plans foiled by police and store employees over the weekend.

Chad Burk, 40, was arrested late Friday after witnesses said he left a Safeway store on North Market Street without paying for his alcohol. A clerk watched Burk grab a $13 bottle of vodka and a can of beer, walk to the frozen foods section and place the can of beer inside. Burk pocketed the vodka in his jacket and walked out without paying, according to the store clerk.

The employee followed Burk outside and a scuffle ensued, during which Burk allegedly threw some punches and the bottle of vodka into the street, where it shattered. He was booked into Spokane County Jail on a first-degree robbery charge but was released without bond this weekend.

Heather Duncan, 32, was arrested outside the NorthTown Mall on Sunday afternoon, where she was accused of stealing clothing worth roughly $110. When a store employee approached Duncan outside the store with the merchandise, she used pepper spray in an attempt to get away, according to court documents.

Shoplifting suspect flees scene, leaving purse, dog behind

STOCKTON – A shoplifting suspect fleeing an east Stockton shopping district this morning left behind some interesting evidence – her purse containing her identification and a small dog, police reported.

The 39-year-old woman was in a gray Kia when she was approached by security guards around 11:13 a.m. in the 600 block of North Wilson Way between Oak and Park streets. She used her vehicle to intimidate the store employees who had planned on making a citizen’s arrest, according to police.

In her hurry, she dropped her purse and fled the scene, according to a report, leaving behind identification and the dog.

Shoplifters cited for stealing makeup, chocolate

A woman was recently cited for shoplifting from a local department store after reportedly concealing nearly $270 worth of makeup in her purse.

Officer Robert King’s report states he was dispatched to Walmart on Wednesday.

Once there, loss prevention personnel informed him they witnessed Emily M. Birdwell, of Nashville Highway, Baxter, “conceal makeup in her purse and on her person.”

She was cited in lieu of continued custody for shoplifting.

She was also banned from the store.

In another shoplifting incident, a woman was caught concealing store items at Walgreens on South Willow Avenue early this morning.

Officer David Harris’ report states he arrived on the scene and the store manager said there was a woman in the bathroom they believed had taken merchandise without paying.

Harris waited for the woman to leave the restroom, who was identified as Bobbie A. Randolph of Buffalo Valley Road, Cookeville, and spoke with her.

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Shoplifting Prevention And Technology

March 20, 2014 by Leave a Comment

theft (3)There are countless instances about people shoplifting; we see them in the news daily. According to the National Association for Shoplifting prevention 1 out of 3 shoplifters are “at risk” of shoplifting again even after getting caught.  And although the association declares that shoplifters are individuals struggling with personal conflicts and needs, we rarely see those issues being addressed by authorities.  Regardless, shoplifting prevention is a matter of extreme importance in the retail industry, and businesses have to address the issues and the consequences shoplifting causes.

Read more about this topic by following the links below.

The Future of Retail: 6 Ways the Cloud Will Reinvent the Sales Floor

The scope of change in the retail industry is stunning. New web-based, cloud-hosted software-as-a-service solutions are making data available in real time and are poised to unite the digital and physical retail environments, disrupting the retail landscape. Here’s how the needle is moving:

1. Real-time data from the sales floor. Real-time data is available across all channels and will fuel decision-making throughout the retail enterprise — from the C-Suite to the sales floor. Retail management teams can see sales trends develop as they are developing. They can see traffic patterns in real time and be able to see conversion rates at the product level. For example, for apparel retailers — imagine how powerful it would be to know which products are being brought into fitting rooms and then which are converted to sales.

2. Real time data on the sales floor. Perhaps the most powerful impact will be on the sales floor. Retail sales is a difficult job, and it can become tedious and boring. Sales associates can become disengaged, feel isolated and disinterested. As a result, customer service suffers. Making real-time data available on the store floor can change the game.

Shoplifting suspect rescued after falling down ravine

ELYRIA — A suspected shoplifter who led police on a chase Saturday night fell down a steep Ford Road ravine and had to be rescued by firefighters.

The man, arrested by police after being lifted about 200 feet up the steep hill in a Stokes basket, suffered a possible broken ankle, said Assistant Elyria Fire Chief James Cawley.

“We splinted him, but he was conscious and talking,” Cawley said.

The suspect, whose name was not available at press time, reportedly took items from the Radio Shack store in the Midway Crossings shopping area off West River Road, said Elyria police Capt. Chris Costantino.

After leaving the store about 7:30 p.m. without paying for merchandise, the man ran toward Ford Road, where he apparently fell down a hillside while being chased by police, Lorain County Metro Parks rangers and Lorain County sheriff’s deputies, Costantino said.

Jim Ziemnik, executive director of metro parks, said rangers told him the man jumped a fence near a mattress store where Midway Boulevard and Ford Road come together.

“He went down the incline,” Ziemnik said. “That’s a steep hill.”

This woman received life in prison for shoplifting

What do you think is a fair punishment for someone who has been caught shoplifting 29 times?  Community service, jail time, hands cut off, forcing them to do all their shoplifting at Old Navy?

I ask because the Oklahoma woman pictured above – Cecilia Rodriguez – was sentenced to life in prison for shoplifting. She was caught doing the act 29 times. Her appeal of the sentence was recently denied by the U.S. Supreme Court. That really sucks for her… and for us as taxpayers. We now have to spend $18,000 per year to imprison her because she’s a bad thief. Hopefully she’ll get some thieving tips from fellow inmates while in jail.

The U.S. Supreme Court declined on Monday to review the case of an Oklahoma City woman who received a life sentence in 2009 for shoplifting.

Without comment, the court rejected the appeal of Cecilia Cathleen Rodriguez, whose life sentence was imposed by an Oklahoma County judge because of a long list of previous convictions.

 

 

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Employee Theft And Tips To Prevent it

March 19, 2014 by Leave a Comment

theft (4)According to a post by Hirepowerassociates.com, the U. S Chamber of Commerce estimates that 75% of all employees steal at least once, and half of those employees continue to steal repeatedly.  The amount each employee steals varies and the reasons they give for stealing are as varied as they come, but the truth is billions of dollars are lost annually due to employee theft and the repercussions they carry do not stop at the business from where they steal, the local economy is hurt, employees and consumers loose income and benefits the business cannot afford to give because of the loss they are experiencing. To read more about this topic follow the links below.

5 Ways To Keep Employees Happy And Engaged In Tough Times

You can’t fool your employees–they know when times are tough. But if you show you care, they’ll stay happier longer.

With the economy at a low point, many people feel trapped in their jobs, seeing dim prospects for better opportunities outside their present situation. On the surface, this may seem like an ideal situation for companies, bringing down turnover costs. But there’s a hidden underside that’s not so positive.

When the economy is in high gear, unhappy employees can easily move on. Now they stay in their jobs, bringing down the productivity level and morale of the organization. To counter this and generate more buy-in from your staff, here are five things you can do.
1.    Be consistent and open in your communication
If people are kept in the dark about what’s going on, they will make up their own version and it won’t be a positive one. Instead of avoiding, minimizing or trying to hide a negative situation, tell it like it is. Trust that staff will understand and appreciate being informed. Not disclosing will only breed mistrust, suspicion, and fear.

Candles, heroin and theft a bad combination: Mayfield Heights Police Blotter

MAYFIELD HEIGHTS

Theft, SOM Center Road:

Officers responded to CVS March 2 after an employee said a woman had just left the store after stealing merchandise. The suspect was located in front of Hillcrest Hospital carrying a bag of items from CVS and arrested on suspicion of the theft, valued at $72.46. An officer, working off-duty at the hospital, said the Cleveland Heights woman, 37, had just been discharged after she had been taken to the hospital by the South Euclid fire department after she was arrested for shoplifting at Giant Eagle in that city. While at the station, the woman told an officer she had stolen candles from the store because she needed them to thwart off evil spirits. She also said she had ingested heroin while at the hospital and had a used syringe stuffed up her rectum. She was subsequently returned to the hospital for a psychological evaluation.

Burglary, Mayfair Boulevard:

A boy, 17, said Feb. 27 when he returned home after school he found two back doors to his and his father’s apartment kicked in but nothing was missing from inside the home. He said drawers in his bedroom were open and it appeared someone had gone through them.

Shoplifting suspicions lead to child porn charges in Hallandale Beach

A routine shoplifting arrest evolved into a child pornography case, with the suspect in jail on a whopping $610,000 bond, Broward jail records show.

Nicholas Coffey told police he downloaded the porn using public Wi-Fi at a fast-food restaurant, according to Hallandale Beach Police.

Detectives discovered the images Saturday after Coffey, 24, was stopped as he walked out of Wal-Mart, 2551 E. Hallandale Beach Blvd., with a backpack full of belongings and stolen items, according to the arrest report.

The store’s loss prevention officer watched Coffey push a shopping cart full of merchandise into the Home Goods department, where he loaded the items into a backpack he had gotten from the Sporting Goods department, the report stated.

When Coffey walked past the checkout and out the door, he was taken into custody and held in the security office until police arrived. Officers found an estimated $9,820 worth of electronics in the backpack, including a Garmin GPS, a Samsung Galaxy tablet and an iPod, investigators said.

 

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Loss Prevention Tips And Security

March 17, 2014 by Leave a Comment

theft (2)Employee theft is an increasing problem for the retail owner, or big retail stores in the United States and around the globe. The economic conditions of recent years have many employees struggling to support their families and make those conditions excellent excuses for stealing from their employees.  Many of the programs that a retail store can implement are lacking, or non -existent.  Loyalty programs that offer employees privileges are no longer used, and supervision and security for the work force is negligent.  Billions of dollars are lost each year due to employee and shoplifting crime, are you doing the right security for your business? Read more about this by following the links.

7 Steps for the Strongest Retail Loss Prevention System

In the retail industry, theft leads to billions of dollars in lost revenue each year. If you own a shop, it is vital that you develop an integrated plan for loss prevention to avoid becoming a victim. To ensure your plan is effective, make sure it takes into account the seven expert suggestions detailed below.

1. Have Obvious Security

If you want to catch thieves, hiding all of your security measures might be the best strategy, but if you want to deter thieves, you need to make your store appear well defended. While cameras, mirrors and window bars will not stop all thieves, people are much less likely to steal from a store they perceive to be monitored. According to studies, cameras and dummy camera domes are particularly effective for this purpose.

2. Protect Against Internal Theft

Internal theft by employees represents the most significant single component of white-collar crime annually according to the Institute for Financial Crime Prevention. It costs companies billions of dollars each year, yet most store owners do little to prevent theft by their employees.
Minimize your chances of internal loss by investing in access control that is auditable, keeping cash locked in a safe, and only allowing necessary employees access to cash handling areas.

Mature retail loss prevention

The first instances of dedicated loss prevention, or ‘security’ programs being used by retailers dates backs to the early 20th century where there was largely a culture of secrecy aligned to them. This was primarily due to their core objective of ‘catching’ dishonest employees or customers.

For many retailers, limited change in terms of evolution or maturity within their Loss Prevention program has taken place since the start of 20th century. Many retailer’s Loss Prevention programs are still focused on the issues of theft, either by staff or customers, as their sole contribution to their organisation’s efforts to reduce the impact of shrinkage on their profit.

This arguably is in direct contrast to the wider retail industry which has evolved dramatically, particularly during the last 20 years. For example, core functional areas such as Human Resources, IT, Merchandising, Marketing and Supply Chain have all matured in their approaches thereby broadening their value propositions to retailing. More importantly, they have seen that they had to operate outside their traditional thinking and approaches to truly support Retailers. What that said, for a few fortunate Retailers, significant maturing has taken place in their Loss Prevention programs since the start of the 21st century and this maturing has resulted in significant improvements within their shrinkage.

Shoplifter lawsuit highlights retail dilemma

Sometimes it’s better to just let things go.

That could be the mantra for overprotective retail clerks and loss-prevention agents everywhere following a lawsuit in Santa Rosa civil court by a would-be shoplifter who was badly injured when he was tackled by a grocery store manager.

The clash happened July 13, 2011 when plaintiff Johnny Ramirez was stealing a bottle of rum from the Rohnert Park Raley’s, according to a tentative ruling from Sonoma County Superior Court Judge Arthur Wick.

Ramirez tucked the glass bottle into his waistband and ran out the door, only to be stopped by manager Shea Carpenter, who tackled him to the asphalt, Wick wrote.

The bottle broke when he hit the ground, causing injury that required emergency surgery. Ramirez later sued the grocery chain and the manager for monetary damages.

He argued Carpenter acted with negligence because he was aware of the fact that the bottle was in his waistband and could break if he tackled him. Under the law, negligent behavior warrants higher punitive damages.

This week, Judge Wick said there were no grounds for Ramirez to seek punitive damages from the store. But he said Carpenter could be held liable because he knew the consequences of his actions and failed to avoid them.

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Shoplifting Prevention

March 12, 2014 by Leave a Comment

theft (1)According to the National Association for Shoplifting Prevention, getting caught while shoplifting is 1 in 48, and calling the authorities to turn the shoplifter into their hands is1 in 2.  The costs associated with prosecuting the shoplifters have been one of the major reasons why retail and small business stores opt out about pressing charges, or taking any more measures against them. A “Don’t come back to our store” is not a deterrent to the shoplifter and the likelihood of his returning to your store again or another similar one is highly probable.

Read more about the most recent stories about shoplifting.

Special skirt allegedly aided family in multi-state shoplifting spree

Three family members were arrested in connection with a shop lifting and fencing spree that spanned nearly a decade, at least three states and valued $7.1 million dollars.

58-year-old Branko Bogdanov and his 52-year-old wife Lela and their 34-year-old daughter Julia of Northbrook have been charged with interstate transportation of stolen property, according U.S. Attorney’s Office.

According to a statement, the Bogdanovs’ “shopping odyssey” began on February 17 in Oklahoma, continued in to Texas and ended in Louisiana on February 20th.    They were arrested Tuesday in the Northbrook home.

According to the complaint filed, the family targeted Barnes and Noble and Toys R Us stealing items that included American Girl dolls, Furbies and Legos. The complaint states that Lela wore a long skirt “that appeared larger and fuller when she exited” the stores  than when she entered.  The skirt was seized as part of the investigation and continued a lining “capable of containing multiple rectangular objects.”

The family worked with another person who acted as their “fence” and sold the items on eBay, the statement said.  Over the last decade, their merchandise had a “retail value of $7.1 million and sold for a combined total of $4.2 million,” according to the statement.

Employee accused of stealing more than $70,000 from DeKalb business

A 46-year-old Naperville man is accused of embezzling more than $70,000 from his DeKalb employer over more than two years, court records show.

Joseph Lendino, of the first block of Alma Lane, was charged Monday with theft and  forgery. DeKalb police say he stole more than $70,000 using employees’ names without their authorization on checks from Hearing Help Express, 105 N. First St., DeKalb, from April 2011 to July 2013.

A 46-year-old Naperville man is accused of embezzling more than $70,000 from his DeKalb employer over more than two years, court records show.

Joseph Lendino, of the first block of Alma Lane, was charged Monday with theft and  forgery. DeKalb police say he stole more than $70,000 using employees’ names without their authorization on checks from Hearing Help Express, 105 N. First St., DeKalb, from April 2011 to July 2013….

Officers do diaper duty on shoplifting call

WATCH THE VIDEO BY FOLLOWING THE LINK

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Employee Theft

March 4, 2014 by Leave a Comment

theft (8)The annual amount stolen from businesses by their employees is astounding. According to some reports the average amount of stolen goods by employees is around $175,000 and more than half of those crimes are committed by males. Small businesses are the hardest hit by these crimes, as profits trickled and they are left looking at losses they cannot afford to have.

Employee theft rarely reported by small business owners, poll suggests

More than half of small business owners in the country have experienced theft performed by one of their own workers. However, whether out of compassion for the wrongdoer or feeling the misconduct not being serious enough to alert the proper authorities, few wind up reporting the crime, according to a newly released survey.

Jay Kennedy, a recent MBA graduate from the University of Cincinnati’s Carl H. Linder College of Business, queried approximately 315 small business owners in Ohio’s third-largest city, asking entrepreneurs if they’d ever had someone working for them that stole money. Nearly 66% of respondents said that they had. However, when asked if they reported the crime, only 16% said that this was something they did to settle the matter.

“It’s important to look at this topic because such theft represents a loss to the tax base and would also seem to put such businesses at risk, and so, put our overall economy at risk,” said Kennedy. “After all, small businesses with 100 or fewer employees comprise 97% of all businesses in the United States.”

Approximately one-third of all bankruptcies that occur among small businesses stem from employee theft, according to the U.S. Chamber of Commerce, the report noted.

Understanding Why Employees Steal … And How to Stop It

Employee theft is a particularly big problem for small businesses.

Many small businesses have a serious problem on their hands: employees with sticky fingers.

A recent study by University of Cincinnati doctoral student Jay Kennedy revealed that 64 percent of small businesses have lost items to employee theft. Overall, the stolen goods ranged from cash to products sold by the business to tools and equipment.

Business News Daily recently reported on Kennedy’s findings, which highlighted that most employee thefts go unreported to police. Here, we follow up with Kennedy in an email interview to learn more about employee theft and why small businesses are susceptible to it.

Why do you think employee theft is so prevalent in small businesses?

I think it is a matter of opportunity. Small businesses have fewer employees, and these employees may have a wide range of responsibilities within the business. With this responsibility comes knowledge of oversight mechanisms in place at the business, as well as knowledge of suitable targets for theft. An employee who becomes motivated to engage in theft has access, knowledge of guardianship mechanisms and knowledge of the target that allow them to be more successful in their crimes than non-employee offenders would be.

Employee Theft: Why Most Small Businesses Don’t Report It

Most small business owners don’t get the police involved when they catch an employee stealing from them, new research finds.

While 64 percent of small businesses have experienced employee theft, only 16 percent of those reported the incident to police, the study found.

“It’s important to look at this topic because such theft represents a loss to the tax base and would also seem to put such businesses at risk, and so, put our overall economy at risk,” said study author Jay Kennedy, a University of Cincinnati criminal justice doctoral student.

Kennedy found four main reasons why employers are hesitant to get the authorities involved.

  • No real victims: The business owner does not see the victimization as serious enough to warrant his or her time and trouble beyond firing the employee.
  • Attorney advises against it: The business owner seeks counsel from a third party, usually his or her attorney, who often advises that the employer’s costs in time and effort for a successful prosecution outweigh any likely benefits to the employer. For instance, one company went through all the time and steps for a successful prosecution of an employee who stole $200,000. “The employee was convicted, put on probation and ordered to make restitution at the rate of $50 per month,” Kennedy said. “In essence, the small business will never recoup the stolen funds.”
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The Two-Headed Monster: Employee Theft and Shoplifting

March 4, 2014 by Leave a Comment

theft (2)The big news is that in 2013 the rate of retail shrinkage continued to grow because of the continuing economic crisis.

Employee theft and shoplifting still take the largest bites out of a retailer’s profits out of all categories of shrink, combining for 66 percent of the total.

Comparing the two, employee theft and shoplifting, most people would expect shoplifting to lead the way. Statistics from the Global Retail Theft Barometer for the United States, shoplifting does win the theft race at 34 percent of the total to 32 percent for employee theft.

In frequency of instances, there are far more shoplifters than employee thieves, but the average amount stolen by employees is estimated to be 6 to 10 times the average amount taken by shoplifters.

The crime of employee theft should be easier than shoplifting for the retailer to control:  After all, the employee is a known quantity (why would any business owner hire a thief?) and his/her actions are apt to be examined at any time by management or storeowners.  Yet, employee theft continues.

If there are any recurrent themes in employee theft cases, they are these:  The employee began stealing on a small scale and increased both frequency and amounts as he/she became bolder; and the employee is generally in a position some of degree of trust and is not audited or checked up on regularly.

No retailer should assume that he knows his employees well enough to say, “Sally Salesclerk will never steal from me.  She’s my most trusted employee.”  A statement like that will only lead to disappointment. The Retailers who make these types of statements are naïve to the retail environment. There is always a threat of both employee theft and shoplifting. What separates good leaders from bad, is awareness and action.

If you are not aware of how and why employees steal you will never see it unless it hits you in the face. The very nature of employee theft is behind the scenes. So unless you know what to look for such as specific employee behavior, actions and attitudes, you will have lost a lot of money and merchandise and it will be too late. We can provide you with training that is both easy and affordable. Arm yourself with these techniques and you will win the employee theft battle.

When it comes to Shoplifters the best attack is to make their life difficult enough that they go down the street to someone else who is not prepared. This is not that difficult to achieve. Shoplifters by their very nature require anonymity and brief privacy to do their “job”. Customer service will take care of much of this. However, as retailers we cannot provide enough customer coverage as we would like because of payroll limitations. And we cannot be everywhere at one time. Camera systems are passive and are not a threat to the shoplifter and they know it. That is where a Checkpoint System comes in. A Checkpoint System is working 24/7, no holidays, sick time, breaks…

Regardless of the shrink figures, no retailer should relax his standards.  Continue to educate staff members on shoplifting prevention, install a Checkpoint System and have training and controls in place to eliminate the possibility of employee theft. Then react quickly when it is suspected. We can teach you how!

Take steps now to avoid having profits eaten by the Two-Headed Profit Monsters, employee theft and shoplifting, and reduce your shrinkage losses. Call us today at 1-770-426-0547 or email us at [email protected] and fix the problem once and for all.

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Anti-Shoplifting Devices

February 28, 2014 by Leave a Comment

theft (12)Shoplifting affects everyone.  Shoplifters affect the retail store or small business store they enter, the individual consumer and employee of the store. Increase in prices is something stores do to outset the revenue they are losing due to shoplifting. Stores around the world invest heavily in security systems, security personnel and anti-theft devices to deter shoplifters from entering their stores and costing them revenue losses that ultimately affect everyone.

How Anti-shoplifting Devices Work

Let’s imagine for the moment that you own a large department store, and you are having a big problem with shoplifting. (You’re not alone — retail stores lost $26 billion last year to shoplifting!) What are you going to do? You cannot let it continue, because every month your accounting system tells you that you are losing thousands of dollars to theft. It forces you to raise your prices, and that means you have to charge more than the store next door. That can make it very hard to compete, especially if the store next door is successfully discouraging shoplifting.

As a retailer focusing on the problem of what’s known in the industry as loss prevention, you basically have three methods at your disposal to slow the shoplifters down: (1) You can watch everyone in the store like a hawk and make sure they don’t steal anything. You can do that using security guards and/or video surveillance systems; (2) You can make things hard to remove from the store by bolting them down, attaching cables, putting things in display cases and behind the counter; (3) You can use a system that attaches special tags onto everything so that an alarm goes off whenever a shoplifter tries to walk out with an item. In this article, we’ll look at each of these options in more detail.

Virginia’s Quik-E Foods Cuts Losses with March Networks Retail Video Surveillance Solution  

a global provider of intelligent IP video solutions, today announced that customer Quik-E Foods of Lynchburg, Virginia is upgrading to its next-generation retail solution for enhanced security and loss prevention. The March Networks solution integrates high-quality video, audio and transaction data to combat point-of-sale (POS) fraud and other threats to the business. The powerful solution has already helped Quik-E Foods improve operations and resolve serious incidents across its chain of 12 convenience stores and five automated car washes.
“We caught a cashier who was pausing transactions and then pocketing the money once customers left the store. The scam was adding up to more than $6,000 in losses,” explained Quik-E Foods Vice President Todd Burgess. “With the deep POS integration and search tools in our March Networks solution, those transactions showed up as voids, and we also had the video evidence to verify what was happening. There wasn’t a need to search for hours and hours. It was instant.”

Milestone Systems Expands Device Support with More than 3,000 Supported Devices 

Milestone Systems, the open platform company in IP video management software (VMS), has released Device Pack 7.2 for partners and customers using Milestone XProtect® security solutions. Device Pack 7.2 has deep driver support for more than 3,000 devices, which means that Milestone has added more than 2,000 supported devices since 2011. This speedy development has only been possible due to Milestone’s dedicated efforts to drive the uptake of open platform technology in the physical security industry.

The Milestone Device Packs include optimized drivers that enable all the relevant capabilities of a camera or other hardware device to be managed fully by the XProtect software. Milestone works closely with the device manufacturers in the Manufacturer Alliance Program (MAP) to achieve the optimal interaction between their devices and the XProtect VMS . This ensures the highest quality for a video surveillance solution – very important for total system operability, efficiency and stability.

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