Increase Your Margins Without Spending Anything

theft (12)Do you REALLY know how to stop shoplifters? I mean, really know? Your Checkpoint System is only half of the strategy. You spent the money, put the labor/time into using labels and tags but after the newness wears off, are you still having more losses than you want?

As a customer of Loss Prevention Systems you have more. Because you bought your system from us and purchase tags/labels from us, we will train you and your staff in any or all of our awesome FREE, LIVE webinars:

lpsiiYes, we will conduct these webinars privately for you. As reasonably often as you need. Change in staff, new hires, new supervisor, new manager, refresher training, one person or fifty…. Just call and schedule it.

You see, I believe that the Checkpoint System and Alpha High Theft Solutions equipment is as good as the staff that is handling it. So these webinars are not about how to use the equipment but about how to deter the shoplifters in the first place and what to do when you do catch one. I cover your stores policy (or help you design one), how to approach a suspected shoplifter and deter them, how to handle an alarm from the Checkpoint System, your State’s laws and much more.

My 30 years as an LP professional starting as a Police Officer, Store Investigator, District LP Manager, Regional LP Manager and the Director of LP for two major retailers, give me a vast amount of experience to draw on to help you solve your problems. Think of Loss Prevention Systems as your LP Department. All of that because you are our good customer!

My goal is to reduce YOUR losses. If LPSI can do that, then we are all happy.

So call or email us, get one scheduled before you lose any more merchandise to thieves.


DID CALIFORNIA JUST DECLARE OPEN SEASON FOR SHOPLIFTERS?

law-3There’s been some news swirling around the LP world for a few weeks now about California and some new laws that the state has passed. Basically, the state raised the threshold for a felony theft to $950. The article hinted that shoplifting has increased in the major retail stores and calls for shoplifting cases have increased by 25% to the LAPD. The article blamed the new legislation for this. Here’s a link to that article if you’d like to read it. (http://losspreventionmedia.com/insider/shoplifting-organized-retail-crime/welcome-to-california-a-shoplifters-paradise/?mqsc=E3836406).

I know I’ll catch some flak from my colleagues, but I’m going to openly disagree. Honestly, I don’t think your average shoplifter is paying much attention to the state laws governing shoplifting. In my home state of Louisiana, felony theft, when I started my LP career was $350. Over time, the state legislators have increased that to $500, and more recently to $750. So where that shoplifter was being charged with a felony 10 years ago, they are now being charged with a misdemeanor. In most cases, they are still booked into parish jail and have to bond out. Very rarely do officers issue a citation. Our jails are just as over-crowded as California and our budget situation is arguably worse. If California is seeing an increase in shoplifting, let’s also consider that the state has no laws regarding organized retail crime.

In Louisiana, there are organized retail crime laws on the books. In addition, shoplifting has a habitual offender clause. These two pieces of legislation are what makes an impact, not the dollar threshold for a felony. Your organized criminal enterprises are what’s causing you problems. These are the boosters who target stores up and down the interstate. The groups that make a living conducing refund fraud and those individuals who just will continue to steal because they see it as “victim-less”. These are the people that impact retailers and these are the ones that deserve the harsher penalties. I don’t believe a high school kid, or college freshman should be subject to a felony if their first offense is stealing a $300 pair of headphones. They need consequences, but a felony record is not one of them.

Why organized crime laws work for the state

If you are stealing for the sole purpose of re-selling for profit, you are a problem. Chances are, if you’re involved with a group like this, you’re also involved in other, more serious crimes. Just this past year, I was able to help local detectives make a case against a ring of car thieves. While detectives didn’t have enough evidence at the time to book anyone on the car thefts, the same people were involved in organized retail crimes. They were stealing large quantities of ammunition and then selling the merchandise at local flea markets and gun shows to fund their car theft operation. Police were able to use the organized crime laws to bring felony charges against them, which led them to the evidence they needed to bust the car theft case wide open. Had it not been for those laws being on the books, these violent criminals may still be out on the streets.

Additionally, Louisiana has a habitual offender clause in the shoplifting law. Anyone convicted of shoplifting 3 times shall be charged with a felony on each subsequent arrest. Basically, if you are convicted 3 times of shoplifting, whether those convictions are misdemeanors or felonies, any subsequent arrest is upgraded to felony charges from the DA’s office. I’ve seen this work in action a dozen or so times throughout my time here. Just last year, we busted a guy for stealing about $200 worth of apparel. He was out on parole for aggravated battery. He had 4 other shoplifting convictions. The DA prosecuted him as a habitual offender, which revoked his parole and he went back to prison to serve the remainder of his 5 year sentence. That’s what has an impact. If a person knows that they can face actual time, you have a deterrence to shoplifting.

So maybe, retail leaders in California should shift their focus from complaining about the felony threshold, to lobbying their elected leaders to pass meaningful legislation that will actually have an impact on shoplifting. While some professional criminals will take advantage of this new law, the retail community and lawmakers should work together to pass laws that target those that are the true problem. That starts with an organized retail crime law, California.


EMPLOYEE THEFT – A LESSON IN HUMAN NATURE

theft (2)It’s no big secret that I can’t stand a thief; I did make a career out of catching them. Shoplifters really get under my skin, but employee theft really fires me up. You put people to work, give them opportunity to grow and instead of putting in the long hours, hard work and dedication needed to move forward, they steal from you. They betray your trust, slap you in the face and take money out of your pocket and food off your family’s table. Will you ever stop employee theft completely? Probably not. You can, however, minimize the risk.

If you employ people, there’s a good chance one of them will eventually steal from you. Through my Loss Prevention career, the excuse I’ve heard the most from dishonest employees was that they did it because it was “easy”. So why are we, business owners and managers making it so easy for our employees to steal from us? The first problem I see constantly is that, over time, complacency sets in. The next is a failure to follow established controls and finally, my personal favorite, is a lack of oversight.

A key to being a good manager is to not be over-bearing. I’ve learned a long time ago to “trust, but verify”. What that means is that you trust that your employees are doing what they are supposed to do when you’re not around, but you verify, and not simply assume they are. For example, you tell your warehouse team that the back door should never be open without a manager present. This is a basic control measure to prevent product from walking out of the back door. You obviously can’t be in your warehouse all hours of the day and night, so you have to verify. CCTV makes this easy. Managers often fall victim to complacency. If the warehouse crew knows that that the manager never checks to see if the doors are open, or that manager never addresses the violation, an environment for a dishonest associate to thrive is created.

Failing to adhere to established controls is yet another way we, as managers, often let our employees steal from us. (It also goes hand-in-hand with complacency.) I’ll give you a great example. I worked for a company that had a carry-out policy with respect to large, bulk items. If an employee was assisting a customer with a large item, the employee had to have the door greeter sign off on the receipt before it was carried outside. This was of course to discourage employee theft. I remember walking near the front doors as an employee rolled out a TV set. The door greeter asked to sign the receipt, and the employee said, “I’ll sign it outside”. There was a manager at the door as well. Both the greeter and the manager did not react to this. I immediately went back to the cameras and discovered this employee had just stolen this TV. A subsequent investigation showed he had rolled out thousands of dollars in this same manner. If the store would’ve followed their established controls and not fell into complacency, this employee would never had the opportunity to steal.

Manager. The word manage is actually in the name! The working world needs managers because most people need oversight. Some may need more than others, and you’ll find that some people need very little. You have to adapt your style of management to suit each of your employees. Managers that sit in the office all day long and are never give a sales floor presence are more likely to be the manager that employees feel comfortable stealing around. This isn’t to say that the manager is “in on it,” but the dishonest employee knows their chance of being caught is greatly reduced when “that manager” is working. Presence on the floor and constant follow up are traits of a good retail manager. Knowing that at any moment you can round the corner to see what the team is working on will keep those dishonest employees on their toes. Chances are, they won’t risk being caught, or better yet, they won’t ever see an opportunity to steal from you!


WHAT’S THE VALUE IN LOSS PREVENTION AWARENESS TRAINING?

meetingpic.Whether you’re a small one store business, or a large chain store, loss prevention awareness training for your teams cannot only protect against criminal acts, but also make a direct and positive impact on your bottom line. There is an inherent value in awareness training that lots of managers just don’t take advantage of. The core of any successful loss prevention program is not how many shoplifters are caught, nor is it how many employees were arrested; it’s training and awareness of your store teams. We are called loss “prevention,” not loss “reaction,” right? So how do you persuade your managers to see the value?

In my experience, in order for a manager to really do something, and to buy in to anything, you have to appeal to the “what’s in it for me” mentality. (Because a job and steady paycheck just aren’t enough.) What’s the biggest complaint from your managers? What I hear most is “payroll”. They need more people and more allotted hours to get the job done right. You surely just can’t dole out payroll hours, as this is the biggest controllable expense you have. So you have to work with what you’re given; but what if what you’re given is slowly being eaten away by shrink?

Shrink has a direct impact on payroll. Take for instance, if your store lost $12,000 last month to shrink and we assume that you have an average hourly rate of about $10/Hr. That $12k you lost could’ve been sales, had you had the product in stock for the customer. That equates to about 70 payroll hours you’ve lost. That’s 3 part time workers, or 1 full time and 1 part time worker. So how do you recoup some of those hours? Awareness training.

Well, who do you train? I always start with the cashiers. This group is your last line of defense against fraudsters. So much can happen at the point of sale. You can have price-switchers, quick-change artists, box stuffers, counterfeiters, etc. A well trained cashier can quickly spot these thieves and save you thousands. Take for example, ice chests/coolers. A poorly trained cashier may never think about opening these up as they come through the line. This is a gold mine for organized criminals. How much product can you hide in a 160qt ice chest? This would be a good starting point for any training program. Every cashier should be expected to open the contents and check for any hidden product. You’d be surprised at what you’ll find.

Monitor your success. Let’s assume you start with this simple step. Each time your cashier finds hidden merchandise, you record the dollar value of the save. Maybe you even spark a little competition amongst your cashiers. At the end of the month, you (and the manager) have a solid number to show the value in that small investment you made in training. Now you can expand.

What makes a successful training program work is having fun. I had a store manager years ago that really inspired her team. She went around the store and hid little notes inside backpacks, coolers and anything else that she wanted her teams to open and look inside. Those notes said, “When found, bring to a manager”. Those cashiers were then rewarded in some way. From this program, this manager was able to make a positive financial impact of over $10,000 in what otherwise would have been stolen product.

That’s an extreme example. I have other stores that have an “item of the week”. The cashier supervisors’ partner with the department supervisors and each week, they showcase a high ticket item. One week it may be an expensive tent, and the next week a high end toothbrush. During the week, all the cashiers have an opportunity to touch the product, learn about it and understand that it’s an expensive item. This not only gives them the ability to speak to the product to our customers, but to also identify any potential price switch scenario they may encounter.

It’s hard to argue with the value a good LP training program can bring to your store. Not only can you increase your sales, but you can also positively impact your shrink and wage metrics. You also limit the exposure your store has to criminal activity, so your employees and customers can shop and work in a safer environment. If you’re not using your entire team to prevent shrink, it’s time to do so; your bottom line is depending on it.


What Are You Doing To Prevent Shoplifting In Your Business?

theft (3)

The United Kingdom police arrested people involved in a shoplifting ring this past week, The New York police in the United States arrested 3 people involved in a shoplifting ring, and 3 more people are arrested in Delaware for the same crime last week.  Shoplifting is a crime that in Europe, The United States, and other developed countries is so widespread that is costing businesses billions of dollars a year, and  authorities are trying to find a solution to a problem that so far has no end in sight.

For more about this and other stories, follow the links below.


Can Science Stop Stealing? UF Researcher Aims to Find Out

University of Florida Research Scientist Dr. Read Hayes is gathering data to better understand shoplifters’ habits.

By Stephen Sellner · May 20, 2016

GAINESVILLE, Fla. — Theft plagues all kinds of retail stores across the country, and one University of Florida researcher thinks he can prevent stealing through science.

Dr. Read Hayes started the Loss Prevention Research Council 30 years ago. There, he studies video surveillance supplied by retailers to study shoplifting tendencies and better understand what deters them from stealing. Part of Hayes’ research involves interviewing shoplifters who are caught in the act to learn more about how they operate and what entices them to steal certain items. In exchange for talking, Hayes gives them a gift card to the store.

“We’re trying to really understand the thought process,” Hayes told Fox 13 News. “We’ve got to understand the psychology here in order for us to help influence their decisions.”

Below is a video that goes into more detail on Hayes’ work that has retailers very interested.


Delaware troopers arrest 3 in organized shoplifting

Delaware State Police troopers have arrested three people in connection with an organized retail theft operation.

Around 8:40 p.m. Saturday, May 28, troopers were dispatched to the Marshall’s store at 4575 Coastal Highway for a report of a shoplifting in progress, police said.  When the troopers got there they saw a loss prevention employee chasing after three people running from the store, police said, and the troopers were able to detain the three suspects without further incident.

Police said the investigation revealed the three were removing security devices from clothing in the store and then concealing them in a backpack which they also took from the store’s sales rack.  When the loss prevention employee confronted the three and identified himself, they dropped the merchandise and fled, police said.


Sue vows to fight teenage crime using free toiletries and underwear with launch of ‘Sue’s Essentials’

East Cambridgeshire Police’s crime reduction officer has launched her ‘Sue’s Essentials’ project by handing out boxes of toiletries and sanitary items to colleges across the region.

The case of a 12-year-old girl caught shoplifting toiletries in Ely inspired Sue Loaker to kick-start ‘Sue’s Essentials’ – an initiative that aims to reduce crime – theft in particular – through the distribution of free toiletries, sanitary items and underwear.

Toothbrushes, sanitary towels, hairbrushes and bras are just a selection of goods on offer to teenagers who may be unable to buy the items themselves or may not be receiving them at home.

Ms Loaker believes that offering the items to the region’s young people for free can help reduce the number of teenage shoplifters, and hopes it will also aid in the prevention of bullying in schools.

She said: “Ultimately, it’s a self esteem issue, and not having these items can lead to bullying and crime.


 

Is Low Income A Reason To Shoplift?

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Lawmakers across the nation have been asking for harsher theft penalties for shoplifting.   California and other states have passed laws that anything below $950 dollars worth of stolen merchandise is a misdemeanor. The punishment for shoplifters is negligent, and small business owners wonder whether the laws are there to protect the small business or the shoplifter. Many government officials believe that an increase in wages will help the fight against shoplifting, but many small business owners are skeptical.

For more about this and other stories follow the links below.


N.J. Senate committee to take up $15 minimum wage

A New Jersey Senate committee is expected to act Monday on a plan that would phase in the state’s minimum wage to $15 an hour over the next five years.

The National Federation of Independent Business says raising the cost of labor will be a blow for small businesses. It predicts the move will cost 70,000 jobs in New Jersey over the next decade.

Senate President Steve Sweeney disputes that. He says giving low-income workers more money to spend will make the economy stronger.

“We raised the minimum wage last time. They predicted thousands of layoffs. Guess what? There were thousands of jobs added,” said Sweeney, a Democrat from Gloucester County.

William Rodgers, public policy professor at Rutgers, says the number of job openings has increased but companies are not filling many of those positions because the salaries are low.

“So by raising the minimum wage you’re going to help some of these employers fill those vacancies that they’ve been having for a long period of time,” he said. “You’re also going to see improvement in morale. Productivity is going to improve.”


Change in law results in big jump in California shoplifting

ROCKLIN, Calif. (AP) — Perry Lutz says his struggle to survive as a small businessman became a lot harder after California voters reduced theft penalties 1½ years ago.

About a half-dozen times this year, shoplifters have stolen expensive drones or another of the remote-controlled toys he sells in HobbyTown USA, a small shop in Rocklin, northeast of Sacramento. “It’s just pretty much open season,” Lutz said. “They’ll pick the $800 unit and just grab it and run out the door.”

Anything below $950 keeps the crime a misdemeanor – and likely means the thieves face no pursuit and no punishment, say retailers and law enforcement officials. Large retailers including Safeway, Target, Rite Aid and CVS pharmacies say shoplifting increased at least 15 percent, and in some cases, doubled since voters approved Proposition 47 and ended the possibility of charging shoplifting as a felony with the potential for a prison sentence.

Shoplifting reports to the Los Angeles Police Department jumped by a quarter in the first year, according to statistics the department compiled for The Associated Press. The ballot measure also lowered penalties for forgery, fraud, petty theft and drug possession.


$37,000 in goods shoplifted, couple arrested

The couple allegedly stole from Safeway, Target and Fred Meyer.

SALEM, Ore. (KOIN) — Salem police, with the assistance of a region retail theft prevention coalition, arrested 2 people for unlawful racketeering.

Salem Police Lt. Steve Birr said Michael Rascon and his wife, Maria Rojas, were arrested on Thursday morning after detectives executed a search warrant in the 100 block of Connecticut Street Southeast.

A large amount of new retail items still in their original packaging was located at the residence, police said.

Rascon and Rojas will be charged with unlawful racketeering, money laundering, organized retail theft, and first-degree theft by deception.

Investigators with Safeway/Albertsons, Fred Meyer and Target collaborated as part of the Northwest Organized Retail Crime Alliance to build the case against them.

KOIN 6 News has learned the two were selling stolen items online, buying stolen merchandise and even had “shopping lists” of things that they wanted stolen so they could turn around and sell.


Shoplifting And The Law

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States around the country have for many years now, ask lawmakers for harsher sentencing for shoplifters and specially if they are repeated offenders.  Many states have passed harsher sentencing laws regarding shoplifting, but the problem seems to be getting worse not better.  And although retail stores around the country try to find a solution for the problem, shoplifting is still a crime with no easy solution.

For more about this and other topics, follow the links below.


Is the Rise of Organized Retail Crime a Product of Soft Sentencing?

If not sentenced more harshly, those convicted will almost certainly continue their behavior.

During a panel discussion on organized retail crime (ORC), the panel discussed current ORC issues, legislation, coalitions, online sales of stolen property, and industry information sharing. The panel consisted of six of the top ORC minds in the industry, all of whom agreed that organized retail crime is on the rise, and more and more criminals are committing these nonviolent crimes.

The moderator asked specific questions relating to retail theft, and these experts were quick to answer and share information on steps they are taking to battle organized retail crime. They talked about the many successes in the past few years, which include building law enforcement interest (ORC coalitions) across the country. Considering ongoing efforts to collaborate with organized law enforcement-retail coalitions nationwide, getting police and retailers working together to solve these crimes is by far the most important element concerning organized retail crime.


Concealment = Shoplifting

Intent is the Driving Factor in Most States

It is a common misbelief that in order to commit the act of shoplifting, an individual must exit the store and permanently deprive the merchant of the unpurchased merchandise. The truth is, however, that in most states, an individual commits the act of shoplifting by taking actions that would cause one to reasonably believe that he intends to permanently deprive the merchant of the goods.

Most states require that the merchant have probable cause (or reasonable grounds) to believe that an individual has committed an act of theft or is attempting to shoplift before making a decision to detain the individual to determine if their observation was correct. Probable cause or reasonable grounds is not limited to observing the individual exiting the store with unpurchased merchandise. In addition to clear cases of theft, such as when a person opens a product’s container, consumes the contents and fails to pay for the product, probable cause or reasonable grounds to detain and make inquiry can also be obtained by observing an individual conceal unpurchased merchandise or in some states, by the activation of EAS even if the individual was not observed concealing merchandise. The majority of states do not require that an individual exit the store in order to have a civil cause of action for shoplifting.


Wal-Mart Stores, Inc. (WMT) Brings Back the Store Greeter

Wal-Mart Stores, Inc. (NYSE:WMT) has decided to bring back the store greeter. The global retail giant will have employees at all of its entrances and exits to improve customer service and prevent theft. Simply put: it’s bringing back the hallmark door-greeter program that was vanquished a few years ago.

Wal-Mart Stores, Inc. Make Their Return to a Store Near You

Wal-Mart founder Sam Walton believed that customer service was the key to success. One area of customer service that Wal-Mart became famous for was the iconic store greeter. These greeters, usually senior citizens looking for part-time income, would stand at doors, greet customers, thank them for coming and even check receipts to deter shoplifters.


 

Is Racial Profiling Benefiting Your Store?

theft (12) According to the National Association for Shoplifting Prevention men, women, and juveniles shoplift equally.  The gender, nor race is more prominent than the other, yet many minorities are targeted and harassed when shopping at a retail store because of their race.  Shoplifting is a crime, and the retail industry loses billions a dollars yearly due to shoplifting and employee theft, but targeting minorities because of their race is a financial detriment to many retail stores.

For more about this and other topics, follow the links below.


Thieves raising a glass to LCBO policy

TORONTO – Thieves walk into an LCBO, grab a shopping bag and fill it.

Often the bottles are in the $40 to $80 range — Bacardi, Smirnoff, Grey Goose and other popular brands — and they’re swiped daily by the dozens.

Shoplifters confidently make their way to the exit, not even approaching the check-out.

Within seconds, they’ve made their getaway.

And they know LCBO employees can’t do anything to stop them.

According to the LCBO’s theft policy, workers shall not attempt to detain or arrest thieves. They’re suppose to alert police or security personnel.

“It’s very clear they know there’s a loophole,” said a Toronto-area LCBO employee, who agreed to be interviewed on the condition of anonymity.


Sobeys ordered to pay $21,000 in racial profiling case of Halifax-area woman

The human rights board decided in Andrella David’s favour this fall, and announced a remedy Friday.

A Halifax-area woman who was racially profiled while shopping at a Sobeys store will receive more than $21,000 from the company.

Marion Hill, chair of the independent human rights board of inquiry into Andrella David’s case against Sobeys Group Inc., issued a decision on remedy late Thursday.

“Consumer racial profiling is a significant issue in Nova Scotia most often targeting African Nova Scotians and members of the First Nations communities,” Christine Hanson, director of the Nova Scotia Human Rights Commission said in a release Friday.

“I’m pleased to see that Ms. David’s experience has brought awareness to the issue, and the commission looks forward to working with retailers in the coming months to help prevent similar occurrences.”

Last October, Hill concluded in her original decision that David of Upper Hammonds Plains had been discriminated against on the basis on her African Nova Scotian race and/or perception of income, when an assistant manager at the Sobeys accused her of shoplifting multiple times in 2009 and said they had her on surveillance tape.


8 nabbed after cops intercept multi-state credit card fraud rings

Gloucester Township Police were conducting proactive retail patrol on three separate incidents leading to the arrest of eight people and the recovery of a stolen handgun.Authorities said they were able to interrupt two multi-state credit card rings and prevent thousands of dollars in retail theft and fraud following three separate investigations.

Police were conducting surveillance at the Gloucester Premium Outlets April 26 as a result of ongoing retail theft.

While investigating, police saw four males attempting to use multiple credit and gift cards to purchase high-end merchandise.

Several transactions were denied and after approaching the men, one tried to hide the credit and gift cards in mulch landscaping outside of the store, according to police.

The four men were later found in possession of more than $6,000 worth of merchandise that police believe was fraudulently purchased in different stores.

Detectives seized multiple stolen credit and gift cards, a laptop and encrypted USB drive that was used to load stolen credit card account numbers onto the cards.


 

Preventing Shoplifting Today

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The reasons associated with shoplifting and  employee theft are many.   Shoplifting is now considered one of the most widespread crimes in the United States, and according to the National Association for Shoplifting Prevention (NASP)  there are about 550,000 shoplifting incidents daily.  The billions of dollars lost to shoplifting and employee theft robs not only the store, but the consumer and the communities where they are located. Security measures to prevent shoplifting still seem to fall short, and retailers across the nation invest heavily in the most up to date security systems for their store.  For more about this and other topics, follow the links below.


Loss Prevention Strategies in a New Age of Natural Selection

There are times when each of us must challenge our convictions and embrace change.

We live in a time of great change. We work in an industry where our ability to adjust to the needs of the customer and the dynamics of a global market sculpt the landscape of retail. We serve in a profession that demands that our loss prevention strategies adapt and adjust to business strategies, our retail partners, and the many elements that can impact company profitability. This isn’t exactly breaking news. We know this. We preach this. We embrace these principles as a critical aspect of what we do. Why then, are there those that are so resistant to certain types of change?

Why do some applaud advancements in technology, but fail to take advantage of the technology that’s available right at their fingertips? Why do some advocate the value of training and education, but fail to support an industry certification program? Why do some lecture their teams on the power of information, and then not take simple steps to stay informed? How is it that we can see the train coming and stand on the tracks rather than jumping on board?


The First Line of Defense

Retailers look to make exterior customer spaces safer

The combination of shootings — by terrorists or otherwise — and other workplace violence has put the retail industry on edge. Stores, restaurants and shopping centers struggle with strategies to protect employees and customers inside their locations, as well as in the parking area outside.

There are few patterns as to how and why the violence takes place where it does, and scant data to support any particular hypothesis. Such violence doesn’t occur on a daily basis, and is just infrequent enough that occurrences generate news alerts on social media and local radio, video lead-ins for the nightly news and headlines in daily newspapers.

Already in the first three months of this year, the industry has seen such incidents as a fast-food employee accused of killing his manager in the restaurant’s parking lot in a Kansas City suburb; a discount store manager in Mobile, Ala., who police say was shot to death by a man he lived with; a 23-year-old clerk at a Norfolk, Va., convenience store shot in the chest during a robbery; and an attempted robbery at a cash loan store in Irving, Tex., that turned into a hostage situation when the armed robber grabbed a female employee to use as a shield as he attempted to get to his car for a getaway. The robber/kidnapper was shot and killed by a responding police officer.


Ten Cheap and Easy Shoplifting Prevention Tips

We’ve put together ten tips that you can use as a business owner to reduce theft and shoplifting at your business. Most thieves shoplift on an average of 1.5 times a week; with nearly $25 million worth of merchandise stolen every day. The following is a list of proactive steps you can take to reduce your losses due to shoplifting.

1. Prevention is your best protection. A business that announces they don’t tolerate theft will often be passed over in favor of a more “friendly” store. Signage and cameras (real or realistic-looking fakes) discourage many would-be shoplifters. Postacrime (www.postacrime.com) has a variety of effective signage and prevention tools. Decals on windows, fitting room mirrors and display fixtures will let the criminals know you’re watching them closely. Many police departments post advice and precautions on preventing retail theft; the Salem, Oregon police department (http://www.cityofsalem.net./export/departments/police/tips_for_preventing_shoplifting.htm) offers very practical information on protecting your business.

2. Trained employees are your best weapon against shoplifting. Just the act of greeting a patron or offering help lets a shoplifter know that he/she is being watched and the employees are attentive. Employees should watch for inappropriately baggy clothing, lingering in corners and unusual attention to traffic and employees. Occasionally a shoplifter will have a partner to create a distraction such as an argument or fainting; employees should designate one or more to react in such a situation while the others continue to work.


 

Get More Out Of Your Burglar Alarm System

EASIs your burglar alarm giving you all it’s got? Technology keeps updating but there is one area you may not be thinking about getting more from your dollar: your burglar alarm system.

Alarm systems can now do so much more for the retailer. First, if you are still transmitting alarm signals via your phone line, then you are very vulnerable.  Phone lines are really terrible for transmitting signals. They are slow and unreliable. Your phone line goes down and your alarm is not going to communicate with anyone. Change to cellular communications and you will get the signal out. You see, alarm systems communicate on a different cellular channel than your voice “can you hear me now” channel. That channel is very strong. You may not have good voice service in your store but chances are your alarm system cellular service is great. Cellular signals are MUCH faster also. Cost? Should only add a few dollars a month to your monitoring invoice. 

Heard about or been a victim of copper theft. You know, copper, the metal that your roof top or side of building air conditioner units tubing is made of. Thieves will tear up your a/c just to steal that copper to sell it. This leaves your business down until replacement and repair can be completed. Your alarm company can put a sensor on your outside a/c unit that will trip your alarm, if they try to tamper with it. Cost of the part is about $70 +/-.

Do you have valuable property at your business such as equipment, artwork….. that is never to be moved or removed from the premises?  Honeywell makes a wireless sensor that is about half the size of a pack of cigarettes. This sensor attaches to that item. It can be programed different ways to notify you if the item is moved or removed. This sensor is monitored by your burglar alarm system.

Your alarm company can guide you. If they don’t have a solution or don’t understand, then you should look for another vendor who can think outside the box.