Don’t Know What You’ve Got Until It’s Gone

May 6, 2014 by Leave a Comment

theft (11)Inventory accuracy is absolutely critical to maximizing sales and customer satisfaction. In the most basic of terms, if you do not have product, you cannot make a sale. If you cannot make a sale, your customer will be dissatisfied and will go somewhere else to make their purchase.

There are two kinds of inventory tracking and processes: Periodic and perpetual inventories.

A periodic inventory is one where a business takes an inventory on an infrequent basis. It might be every six months, or even annually. At that time, all of the current merchandise/ assets are accounted for. Inventory numbers are then based off of the previous inventory.

Thanks to the accessibility of computers and other digital tools, perpetual inventory is more common. It tracks each movement that the inventory takes from receipt of the product, to sales, to returns. This allows for much more immediate reaction to stock levels, customer satisfaction, and theft concerns. Inventory levels can be determined immediately through a spot check called a cycle count.

A cycle count is an informal count of a specific item of merchandise. Say you are gearing up for a sale and want to know if you have enough merchandise to satisfy the demands of the sale. You can look at your perpetual inventory system and see “item X” should have a quantity of 10. You go throughout the store and look to find all 10 pieces of inventory. After looking on the sales floor, stock rooms, and wrap stands you find all 10 pieces and know your inventory on hand is accurate.

If you can only find 5 of the item, you would start by ordering in more of the product to satisfy your upcoming sale. Next you would want to investigate why you are missing 5 of “item X”. Did they break and get thrown into the garbage unaccounted for? Were they stolen? Is this a shipment from a vendor that is in transit? Did the vendor make a paperwork error and over charge you?

By upgrading your inventory systems to a perpetual inventory you can react faster to such shortages and then quickly resolve the losses.  You still want to have a periodic inventory, at a minimum once a year, to ensure your inventory is accurate. Cycle counts are good to spot check items, but simply cannot be done for the thousands of SKUs that most businesses carry on any given day.

Call us today at 1-770-426-0547 if you would like help fixing your loss Prevention problems.

Sell More, Lose Less!

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Shoplifting News

April 29, 2014 by Leave a Comment

theft (11)Some of the news about shoplifting that may give you an insight into the way some shoplifters view the act of stealing merchandise from your stores.  How can you prevent shrinkage at your business? Is the cost associated with a loss prevention system worth it?  Read the articles below to find more about how installing a loss prevention system in your store is the right move to increase your profitability.

Family Dollar rolls out Checkpoint Systems EAS across its chain

Family Dollar is rolling out Checkpoint Systems’ EAS loss prevention technology across its 8,000 stores in the US. It is claimed to be is one of the fastest roll-outs in the industry, with 3,500 installations already completed and 120 more occurring each week.

Both companies have also begun the planning process to implement source tagging as well as a hard tag @source program. By working with Family Dollar’s consumer packaged goods and apparel suppliers, this new program will ensure merchandise arrives at Family Dollar stores EAS tagged and shelf-ready, enhancing their customer’s shopping experience. With both tagging programs, Family Dollar aims to further reduce shrink and increase Team Members productivity by focusing their time on customer-facing activities.

After extensive field-testing, Family Dollar chose Checkpoint’s EVOLVE P10 ECO electronic article surveillance (EAS) solutions because it positively impacted their store profitability by reducing shrink, lowering energy costs and had a significant increase on merchandise availability of key high-velocity items.

Julie Giblin, Family Dollar’s VP of Loss Prevention, said: “This rollout has already positively impacted our profitability. We could not be more pleased with the results and the partnership with Checkpoint, especially with the implementation speed.”

Shoplifting suspect had a cart full of baby formula

ROCHESTER — Police on Thursday arrested a man they say tried to steal more than $1,000 worth of baby formula from Walmart in Rochester.
Dillon Johnson, 19, of 640 Poverty Pond Road, Hill, N.H., is being held in jail after being charged with felony willful concealment, after trying to run out of Walmart Thursday with a shopping cart full of baby formula, said Police Capt. Paul Toussaint.

He said Johnson’s charge is a felony because of the value of merchandise he attempted to steal from the store.

Baby formula, said Toussaint, is a frequent item shoplifters steal. He said that sometimes baby formula is used for cutting drugs. In most of the Rochester incidents, suspects steal baby formula because it’s so expensive, Toussaint said, with thieves reselling the stolen formula at lower prices.

Police got involved in the incident after a member of Walmart’s loss prevention department reported the theft, according to a police affidavit. The sworn affidavit states that Walmart employees tried to stop Johnson as he was running out of the store with the cart full of baby formula. Police reviewed the surveillance tape at the store before arresting Johnson.

‘Bling Ring’ Tumblr Shoplifting Community Gets Rocked By Outsiders

They go by names like Lift Witch, Klepto Princess and Lifting for Survival. They offer up weirdly worded disclaimers about how what they’re doing is “fake” or that their stories are “fiction” or “roleplay.” They repost and celebrate each other’s victories. They are the young women who spend their time on Tumblr talking about things that they’ve stolen.

On Wednesday, Tumblr user We Unhallowed posted a list of the sites she called “Tumblr’s Bling Ring,” throwing a delicate community of shoplifters into disarray. Earlier that day she’d written, “Have stumbled upon a circle of teenage shoplifters on Tumblr. It’s hilarious. They post pictures of everything they steal and call them ‘hauls.'”

Since posting her list, a few Tumblrs on it have been disabled, but not before their comments were endlessly reblogged by fellow members of the community. Like New Lifterr, who wrote, “i just realized that the post called us tumblrs bling ring and i’m even more flattered. i’m famous. for free.”

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Do Your Employees Know Your Business Shoplifting Policy?

April 28, 2014 by Leave a Comment

law-3If the management and/or supervisors do not have a clear sense what the shoplifting policy for the store is, the chances are your other employees will not have any idea what to do in a case of a shoplifting  case at the store.  Making your workforce knowledgeable about the company’s policy about shoplifting can in the future prevent situations that can be detrimental for your business and your staff.

Read more about the shoplifting rulings in Arizona, and other measures in other Townships.

An Arlington Kroger Manager Was Fired For Body-Slamming a Shoplifter

Kroger, according to the wisdom of online shoplifting forums, doesn’t have a firm “no-chase” policy, at least not one that’s routinely heeded. Leave the store without paying, and you may well have a store manager on your tail.

Claude Medlock did. The 51-year-old — a seasoned veteran of taking other people’s stuff, with a long rap sheet of robbery and theft convictions — was confronted in the parking lot of an Arlington Kroger by a store manager.

It did not end well for Medlock. The manager slammed the alleged shoplifter into a car, disarmed him of a knife, then body-slammed him on the pavement. All captured on video.

It didn’t end well for the manager, either. Kroger fired him, telling Fox 4 that his actions were “not a reflection of our company’s fraud prevention, protocol, procedures or training.”

Ruling: Right to jury trial in shoplifting cases

PHOENIX — Citing 17th Century English law, the state Court of Appeals concluded Thursday that those charged with shoplifting are entitled to demand a trial by jury.

In a unanimous decision, the judges said the Arizona Constitution makes it clear that if a jury trial was mandated for a crime during territorial days, then that right remains more than a century later. They said the fact that the crime is only a misdemeanor, punishable by six months in jail, does not override that constitutional right.

Thursday’s ruling is most immediately a defeat for the city of Peoria which had argued against having to go through the time and expense of a jury trial for Edward Bosworth. But the decision has implications for other city and county prosecutors who have until now convinced municipal judges and justices of the peace that they alone can decide a shoplifter’s guilt.

Both the state and federal constitutions entitle people charged with crimes to a trial by jury. But courts generally have held that right does not extend to offenses which can result in jail time of less than six months. And that means all misdemeanors.

In Arizona, however, there’s another factor at work. The state constitution, adopted when Arizona became a state, spells out that “the right of trial by jury shall remain inviolate.”

Appellate Judge Lawrence Winthrop, writing Thursday’s ruling, said that means if someone was entitled to a jury trial prior to 1912 for a comparable common law offense, then that right continues to exist.

When shoplifting cases are selling like hotcakes

Deptford Township has the right idea with a new ordinance that fines retail businesses if they call police on shoplifters and fail to follow through.

Police in the township handle about 2,000 shoplifting calls annually, which is understandable for the home of Deptford Mall and a multitude of mega-power centers.

But here’s the rub, and the main rationale for imposing limits: Only about 400, or one fifth, of the five-finger-discount calls result in prosecution in any given year.

Police should not waste time responding to businesses that won’t sign complaints. Worse, say officials, police can wait in court to testify against suspects — but the store owners don’t show up.

When the ordinance takes effect, a store will get only two cases per month that don’t result in prosecution. If there are more such calls, the store will be fined $250 for each one.

Mayor Paul Medany says that “big-box” retailers — those most likely to have sophisticated store security — take the most advantage of the willingness of the police to come running.

“I feel very strongly, personally, that the big-box retailers have to provide security, cameras and loss prevention officers,” Medany said. “You’ve got to protect your store better.”

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Shoplifting News

April 25, 2014 by Leave a Comment

theft (12)Shoplifting cases across our nation are ever so present.  Shoplifting cases in New Jersey, Washington, Texas, and Detroit are some of the examples of what the retail industry faces every single day.  Shoplifting rings are as prevalent as the shoplifting individual, and the economic hardship the stores suffer because of it can be devastating for the store and for the economic growth of a community.

Read more news about shoplifting by following the links below.

Shoplifting Suspects Possibly Part of a Ring

Police believe they may have busted up part of a shoplifting ring. Three women were arrested over the weekend, accused of stealing from a Gaithersburg store. Investigators believe at least one of them also hit a Lord & Taylor where a security guard was pepper-sprayed Friday.

Police believe they’ve busted up part of a shoplifting ring in Montgomery County.

Groups of women have been targeting stores in the area and even pepper-sprayed an employee at one last week.

Shoplifters hit two Lord & Taylor stores Friday and a Burlington Coat Factory Saturday, where three were arrested.

“Them stealing from stores brings up our prices, and we have to pay more, so it is a concern of ours,” said Gaithersburg police Officer Dan Lane.

Police arrested Ikia Williams, Shantel Dorsey and a third woman Saturday. At least one of them is suspected in the pepper-spraying of a Lord & Taylor security guard.

Detroit Police Bust Shoplifting Ring Accused Of Stealing $15K Of Stuff Per Day

While you might think you know about shoplifting based on that ill-advised stint in middle school when everyone was doing it, cops in Detroit have fried a much bigger fish than your normal grab-and-go thieves: Investigators say they’ve just busted a shoplifting ring responsible for stealing as much as $15,000 worth of merchandise a day and reselling it on the Internet.

According to the Detroit Free Press, the accused thieves worked out of a 7,600-square-foot warehouse that served as the hub for the multimillion-dollar theft ring. Cops say it’s the largest such operation they’ve seen.

The county sheriff called the operation “amazing in size and scope,” and said it probably has been doing business for years before drug investigators happened upon it last month.

Investigators say the shoplifters were given shopping lists of what to steal, like cold medicine, antacids and other over-the-counter drugs from CVS, Walgreens and others. Theft of those items led investigators to the ring, thinking perhaps it was connected to making methamphetamine.

The “shoppers” would then wear special clothing designed to hide their ill-gotten gains, stuff their pockets full and bring the goods to the warehouse. They were allegedly paid $2,500 in cash per day for their hauls.

Two Deputies Hurt as Shoplifting Suspect Flees

Two alleged shoplifters face charges in connection with a knife attack on a Loss Prevention Employee at Park City Center.  City police responded to a call at about 1:30 pm to Boscov’s Park City store where Loss Prevention employees were holding two shoplifters. Before officers could arrive on the scene one of the male suspect produced knife. He stabbed the employee on the hand and then he and the female fled on foot.

The first officers began to arrive on the scene. After seeing that the employee was being taken care of, they pursued the suspects. The female was apprehended after a short chase. Other officers spotted the male suspect running across a parking lot and back inside Park City. Converging police caught up with the suspect in a common area outside J.C. Penney without further incident.

Witnesses positively identified the suspect who taken to police headquarters in downtown Lancaster. The knife used in the assault was also recovered. Witnesses told police that the suspects had been confronted regarding thefts from multiple retailers in Park City. When the male suspect produced the knife and cut the employee, he then held the knife to the employees throat and threaten to harm again. The male told the female to collect the loot that had been confiscated. The female put the loot into her purse.

Two Loudoun County Sheriff’s deputies were injured when they tried to stop a shoplifter from fleeing the scene on Saturday afternoon.

Police said a suspect was trying to take two televisions from a Costco store in Sterling, Va., when deputies confronted him. The suspect got into his car and closed the door on one deputy’s hand.

A second deputy tried to grab the suspect through the window, but the suspect began driving away.

“This individual drove off and dragged one of our deputies approximately 60 feet,” Loudoun County Sheriff Mike Chapman said.

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Electronic Article Surveillance

April 22, 2014 by Leave a Comment

theft (4)Electronic article surveillance is one of the many methods employed by retailers to prevent shoplifting from their stores.  Special tags are attached to the merchandise and removed or deactivated by the clerks at the registers.  When an article is removed and the person exits the store with such item, a detection system sounds alerting the staff of what’s happening giving them the opportunity to alert security.

Read more about this and other topics by following the links below.

Retail loss prevention team priorities for 2014

The challenges facing today’s retail loss prevention teams are increasingly complex and serious, from cyber security to active shooter to workforce training, compliance issues and – unfortunately – even armed gunmen inside stores or shopping malls. And with NRF’s annual Loss Prevention Conference and EXPO coming up in June, we wanted to know what’s top of mind for retail LP professionals.

We asked a few of our LP Advisory Council members to weigh in on what their top priorities are for 2014. Three different retailers, three different answers. But in our unofficial small survey, we found one common theme — people.

Our top priority is two-fold. Reducing shrink is always a priority, but the No. 1 priority in our company is always the safety of our associates and customers, so we’re focusing efforts on making sure all of our LP programs address how to keep people safe in the world we live in today. We’ve put a complete policy in place about how to handle what we call an “active incident,” not just an active shooter, and that will continue to evolve this year.

Family Dollar Promptly Applying EAS Loss-Prevention Technology To Stores Nationwide

Checkpoint Systems, leading global supplier of merchandise availability solutions for retail businesses, recently announced they are rapidly supplying more than 8,000 Family Dollar Stores with electronic article surveillance (EAS) systems nationwide. Since deployment in October 2013, 3,500 systems have been installed and 120 are happening each week, this marks the move as one of the fastest introductions of the new service for Checkpoint.

Family Dollar will be implementing use of Checkpoint’s source tagging, hard tagging program on merchandise as well as installing EVOLVE P10 ECO, “the most advanced shrink management system on the market” throughout all stores by December of this year. The powerful EAS system features include data analytics, alarm management, energy savings, and RFID technology. All three systems combined will provide Family Dollar with an all-inclusive approach to reducing shrink and increase sales.

Family Dollar entered into a multi-year agreement with Checkpoint in October 2013 after analyzing positive results during three years of testing EVOLVE P10 ECO system in select stores. Use of EVOLVE ECO electronics is expected to reduce store shrink in addition to reducing energy consumption by 75 percent compared to other solution alternatives. “We are thrilled to participate in the continued success story of Family Dollar.

Two charged in stabbing of Loss Prevention employee at Park City Center

Two alleged shoplifters face charges in connection with a knife attack on a Loss Prevention Employee at Park City Center.  City police responded to a call at about 1:30 pm to Boscov’s Park City store where Loss Prevention employees were holding two shoplifters. Before officers could arrive on the scene one of the male suspect produced knife. He stabbed the employee on the hand and then he and the female fled on foot.

The first officers began to arrive on the scene. After seeing that the employee was being taken care of, they pursued the suspects. The female was apprehended after a short chase. Other officers spotted the male suspect running across a parking lot and back inside Park City. Converging police caught up with the suspect in a common area outside J.C. Penney without further incident.

Witnesses positively identified the suspect who taken to police headquarters in downtown Lancaster. The knife used in the assault was also recovered. Witnesses told police that the suspects had been confronted regarding thefts from multiple retailers in Park City. When the male suspect produced the knife and cut the employee, he then held the knife to the employees throat and threaten to harm again. The male told the female to collect the loot that had been confiscated. The female put the loot into her purse.

 

 

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Discourage Shoplifters With Good Customer Service!

April 22, 2014 by Leave a Comment

theft (5)When shoplifters steal items from a store, it is not only a loss of the capital used to buy the item but the potential earnings from the sale of said item are lost as well. In addition to the hassle caused, the lost income can force business owners to increase prices all around if the problem becomes rampant; the money needs to be made up somewhere and usually it is passed on to the customers in the end. Luckily, there are easy ways to prevent shoplifting when everyone who works at the store is on the same page.

A shoplifter’s worst nightmare is being recognizable. That is why they usually try to stay under the radar and remain out of the way of store clerks and salespeople. Therefore, one of the best ways to deter potential shoplifters is through stellar customer service; by being visible to all customers, you will give the impression that you know what is going on in your surroundings. By promptly greeting each and every customer that enters your store, you will make it known that you are aware of their presence.

However, it is important not to hover over customers as to make them feel like you are overly suspicious; innocent customers will be annoyed whilst seasoned shoplifters may be provoked to find a way to steal just in spite of you. The best way to go about this is to just be friendly and offer your assistance to everyone; let the customers know you are available and ready to help as soon as you are needed. An added benefit to this method is that real customers will feel even more welcomed in your store and thus are more likely to make a purchase.

Every clerk in the store should prescribe to using great customer service in order for this method to be effective. Seasoned shoplifters often stake out their targets before making a move and so they will wait for a “weak link” among the staff to be working; if everyone delivers the same great service, there will be no weak spot for them to take advantage of.

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