Start 2015 With Loss Prevention Best Practices For A More Profitable Year

January 9, 2015 by Leave a Comment

theft (4)Now is the time to go on the attack! Fix your loss issues before they cost you this year’s profit margin. To do this, in many cases requires you to change the way you look at losses. First and foremost, if you are not leading with an “LP” mindset, how can you expect others to follow and support your goals? Loss prevention should always enter into decisions even if in a minor way. Decisions on how and where to display merchandise and the standards you set for employees to follow, are just the start.

There are three main sources of loss in a retail environment: External (shoplifters), internal (employees) and paperwork errors.

Let us look at two of these, starting with internal. My experience tells me that about 10% of employees in a given retail store are involved in theft. You may be saying to yourself that “my employees wouldn’t do that to me”. If you find yourself thinking that way, you are actually at a greater risk than most. Because you are in denial. People will steal regardless of how good you are to them, how much you pay them, how many times you have helped them and so on.

Often when I hear someone say that, we end up finding out that they have some of the largest losses. I know this may sound cynical but it is the truth based on my experience and thousands of employee theft investigation I have personally conducted. So what can you do to prevent employee theft?

To start, understand that employees must be held accountable. Employees can steal four different things from you: cash, merchandise, supplies and time. All of these have value including supplies. If you operate at a typical profit margin of 2% after taxes a loss of $100 will cost you $5000 ($100/0.02). So even a twelve pack of toilet paper has value, not to mention the serious morale issue when you don’t have toilet paper! Employees need to understand that the only thing they are allowed to remove from the store is the air in their lungs.

On top of this, what message are you sending employees by your actions? For example, if you have a policy that cash register shortages under $5.00 are not investigated and a cashier held accountable, then you are telling everyone that it is okay to steal up to $4.99.

Look for employees that wholeheartedly share, understand, support (not just to your face) and practice your LP policies. These employees should be held up to be the standard. Others will then follow. Those who don’t, well… you get the picture. We have a great sample document you can use for your LP employee handbook. It sets the standards and lets them know from the very beginning what you expect, tolerate and will not tolerate. If you would like a free copy in Word format that you can customize for your use, please send me an email.

Shoplifters, those horrible people that come into your store and try to steal everything they can. Okay I will say up front, we sell Checkpoint anti-shoplifting systems. These systems are used by most major retailers worldwide and for a reason. They shut down a huge amount of shoplifting. They are commercial grade and meant to stand up to the tough retail environment. With that aside, let me ask you this, Why are you not using one? A Checkpoint System is a proven way to bring your shoplifting losses under control.

Other best practices include the use of CCTV. However, you must have the correct expectations for this. CCTV is a reactive measure. Shoplifters are rarely deterred by cameras as they know you do not have the payroll to watch them all the time or even when they are skulking around in your store. CCTV is good for employee theft prevention and investigation. You can use it in a somewhat proactive way by bringing an employee in, showing them a 60 second clip of them doing something good and then complimenting them on a job well done. They leave with a good feeling but say to themselves and others “wow I guess he/she is watching”. Do that monthly and see what happens. Believe me, word will get around.

Employee training is something we almost always overlook. Or we just say that they are learning as they go. You invest a lot of effort and money into a new hire. Spend a few hours with a structured outline and make sure they understand what their new job is, the standards you have and what you expect them to do each and every day. The document I offered you above for free will help with this.

Pre-employment screening is also overlooked. For example, have you ever confirmed that a person you are looking to hire can actually count money? Do you test for that? Put $100 on the table and see if they can make correct change without the assistance of the cash register. If they cannot, do you really want them handling your cash?

Paperwork errors are just as deadly as any other form of loss. Keeping a correct inventory not only helps with reordering but is a critical component of controlling theft. How can you react to loss, if you do not know what items are stolen? For example, you might not know that a particular item is being stolen because shoplifters have found a demand for it elsewhere.  If you suspect that a particular item is being targeted, then conduct what is called a cycle count on it. A cycle count simply means you are counting it on a daily, weekly or biweekly basis. Comparing that information to your sales of that item will allow you to react quickly before it is too late and the losses become severe.

Are you ensuring that your employees are not making mistakes in their work and then not correcting them? You also need to set the standard that you are watching and reviewing. For example, if an employee is checking-in a shipment and they are to piece count every item, then follow through by picking up the manifest that they just did and spot check their counts on a few items. When they get it right, complement them. If they made mistakes, show them their errors and let them know how the job is to be done and the standard. By the way there are vendors that will try to short your shipment hoping that you don’t check.  Vendors and shippers also have employee theft issues and you do not want to be left holding the bag for their issues. I have caught major shipping company employees cutting open the bottom of boxes removing merchandise and then taping the box back up. All of this is done on the truck before they arrive at your business.

I realize that much of this is common sense.  However, in many cases we are so busy trying to make money that we forget to keep the money we have on the bottom line. Remember, we are here for you. If you have any questions or issues, we are simply a phone call or email away.

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Cycle Counts

January 9, 2015 by Leave a Comment

shoplifting2With only a distant memory of the holiday shopping season in our minds and spring business just on the horizon, it’s a good time to start focusing on inventory control and accuracy. With the hustle and bustle of the holidays, retailers sometimes lose focus on what’s really important, their inventory. It should be second nature for you to take an annual inventory of your store. The best time to do this is soon after the holiday. Think about it, your store is most likely at a low inventory point, so counting is normally easier, and you have a little extra in the payroll budget due to that month of increased sales. It only makes since. Often though, this annual inventory is the only time some retailers verify their on hand accuracy, however, cycle counts can be of great benefit to any store environment, any time of year.

If you are unfamiliar with cycle counts, just think of them as a mini-inventory focused on a small section of your store. In my experience, conducting a count on high value, or high theft merchandise at least quarterly (monthly is better), can actually help boost sales. For example, let’s say that you sell several styles of pocket knives. Your sales are good in this category, but your shrink is always high. You know you lose knives daily due to theft, so your on hand counts are always a little off. If you are replenished based on those counts, then you may not be getting the product you need, which will then hurt your ability to sell that product. Not only is the theft creating a loss, but now you are losing sales because your customers can’t purchase a knife you don’t have. If you waited an entire year to conduct an inventory, you would lose those sales for the entire year. This can easily be corrected through consistent and well planned cycle counts.

Once you have the areas of the store selected that would benefit from a cycle count, plan to do them on a day that is historically a low sales day, like early on a Monday morning. This gives you a chance to get it done with minimal interference from customers, and it won’t mess with your counts if a customer purchases an item you are counting. Take a small section, once a month. Don’t try and count an entire department. Keep it simple and focus on a small area that is normally high shrink. Print out what you should have on the books, and compare it to what you physically have. Simply make any adjustment to your inventory as needed. It’s really that simple and it’s a great way to stay in stock for your customers.

As in the example above, as a manager, or store owner, you know what areas of the store have the most shrink. In order to combat theft and remain in a good stock position throughout the year, you have to have accurate on hand counts. If you implement any inventory adjustments, always ensure that they are conducted by a manager, or one of your most trusted employees. Having an inaccurate count can cause a loss on paper, and/or keep you out of stock even longer. Additionally, this can also help you to identify areas of employee theft as well. If you have items that are shipped to your store that are stored in areas only accessible to employees, you shouldn’t have any losses. For instance, if you have high end sunglasses that are kept locked in a case and you find you are missing hundreds of dollars’ worth of those glasses, chances are you may have an internal theft issue. If you would wait until the end of the year to find that during your annual inventory, you may never be able to uncover the source of the loss.

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Post Christmas Blues

January 5, 2015 by Leave a Comment

theft (10)Well, the 2014 Holiday Season is over; now we are dealing with the post-Christmas issues, returns, inventory and tallying up how we did! Even without official numbers you probably have an idea. Are returns higher than what you expected? Did shoplifters get more than what you were prepared to lose? One of the problems, we as business owners face, is that we get ramped up for sales but we tend to put off preparing for loses. We tell ourselves that we will get to it later. Then when that B or C priority rises to the level of serious loss, it is too late. But we all do that, with many things. It is part of running a business.

Eventually we get tired of dealing with something over and over again and decide to break the cycle. What is the saying? “Doing the same thing over and over but expecting a different result, is the definition of insanity”. Thieves will not go away, in fact they will only get worse unless you deal with them head on with real business solutions. Shoplifting and employee theft are actually very simple issues to address. You will never eliminate them completely, however, you can reduce them to an expected level balancing the cost and effect.

Many retailers do not realize that they can and should attack both issues internally first. Take a look at your procedures. Step back and look at them – I mean truly LOOK at them, hard. Why are you doing something the way it is done? Is that the reason for your losses? A good example may be your cash handling procedures.  Is your till generally short? How much? Why? If your policy is that you do not make an issue out of a drawer that is $15 or less short, then you have sent the message to your employees that they can steal or be careless up to $15. Fifteen dollars multiplied by 365 days a year is A LOT of money to any retailer, large or small. All of this because of your “procedure” or attitude.

How about shoplifters? Do you really know how to prevent and stop them? Do you teach this to your employees? If you don’t you can never expect to be as profitable as you can and should be. Shoplifters will react to your efforts by going elsewhere. That is what you want. This allows you to spend more of your resources and human capital on your paying customers. Sell more, lose less should be your motto!

If you want help, we are here for you. If you do not, that is OK also. But you can fix your losses.

We wish you a great and prosperous 2015!

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The 80/20 Rule

January 5, 2015 by Leave a Comment

shoplifting2The 80/ 20 rule for retail is actually a series of rules, or guidelines to how and where your inventory shrink comes from. Once you drill down to see what is actually driving your shrink, you have the ability to implement much more efficient anti theft and anti shrink strategies.

The first part of evaluating the 80/ 20 rule is to determine a generalization of how your store is incurring losses. There are three main areas of shrink loss that all shrink can be categorized as. They are Internal, External and Operational shrink. As a rule of thumb, internal shrink is explained as asset losses intentionally carried out by an employee of the store. Employees who are stealing merchandise drive internal shrink.

Operational shrink, on the other hand, is merchandise losses carried out by an employee unintentionally. These are the store’s operational errors that end up causing losses. Did an employee accidentally miss an item when they checked a customer out? Did an employee pull some glass cleaner from the shelf to clean their workstation, but not record it on a store use log? Did an employee break an item of merchandise beyond repair and threw it in the trash without letting anyone know?

These are all everyday examples of how an employee can unintentionally cause losses. These are not theft related actions that we would arrest and prosecute and employee for, but the end result is still the same. We are now showing missing merchandise and our bottom line has suffered from the shrink loss. Unidentified items missing from freight shipments also fall into this category.

External shrink losses are created by anyone outside of the company. These are non-employees who steal our products- the shoplifters. The average shoplifter steals much less per incident than an employee does. Even if you have a higher frequency of shoplifters in your store, employee theft will still outweigh the losses caused by shoplifters over time.

While it is really up to you to determine the actual breakdown in your store, most retailers average about 40% of their losses from internal theft, 40% from operational errors, leaving only 20% to external theft. Obviously these numbers can change based upon your location, kinds of goods sold, and staffing sizes. Overall, these numbers equate to about 80% of your shrink is derived in house (by your employees), and 20% comes form external sources.

Next you want to drill down even further into your losses by looking at departments, and the individual items that are being stolen. Ideally you want to have an inventory system that allows you SKU level accuracy. By drilling down to the actual item number that is shrinking out, you can create an action plan suited specifically to that item. At the very least, you should know which departments and product assortments are the highest losses.

Once you determine your highest shrink items, you should know the quantity and/ or dollar amount lost. You can then put your efforts into where the biggest losses are. You might be loosing 100 packs of gum that cost $1.00 each, or you could loose one handbag worth $200. Frequency versus actual dollar amount lost might dictate a closer eye on your handbags, than the multiple losses in packs of gum.

By taking a look at the highest dollar losses, you should see that about 80% of your total shrink losses are coming from only about the top 20% of your shrink items. This drill down approach further streamlines your anti shrink strategies. Now, instead of focusing on every little loss that occurs in your store, you can focus on only the top items. By creating feasible reduction strategies on only those items, you can create a significant reduction in your store’s overall shrink losses.

 

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Building Partnerships

January 5, 2015 by Leave a Comment

law-3Every store should have a way to build reliable partnerships with local law enforcement. For some jurisdictions, that could mean the sheriff’s department, city or county police. In some rural areas, that might even mean the state police department. There are many was to build these partnerships, and your store’s safety and security will benefit greatly from those partnerships.

What you are looking for is to have periodic visits from these law enforcement officers. Ever wonder why you see police at a donut shop? For one, the shop owners frequently give free or reduced prices on coffee to these officers. It is a nice gesture to these officers, but also an incentive to get them to frequent the shop. The more often police are in the shop chatting, drinking coffee etc, the less likely the shop is to be robbed.

Coffee and donut shops are often open late, and have only one or two people working. This makes them prime targets for robberies. Having an increased police presence helps to reduce the risk. If something were to happen, the police would quickly respond not just because that is their job, but also because they are probably on a first name basis with that shop owner and its employees. For these businesses, a cup of free coffee is a small price to pay for that kind of security and peace of mind.

Depending on the kind of store you have, giving product out for free or at a discount may not be feasible. That doesn’t mean you can’t make it worth it for local law enforcement to stop by periodically. Even though most departments shy away from case quotas, officers who do produce cases are given raises and promotions over those who don’t. By building partnerships with officers you can get some extra help with your suspected shoplifters, reduce losses, and help out your local community by giving local law enforcement tips on suspected criminal activity in your store.

Most law enforcement agencies have a community resource officer. They would be one of the first points contact to start building a relationship with. Asking if they would be willing to do a safety or security presentation for an employee meeting is a good way to break the ice. It is the first step in letting the local police know they are welcome in your store.

One of the next ways is to see if there is a retail anti theft task force set up. If so, ask if they would be interested in putting your store on their list. These task forces go into local businesses, in particular around busy holiday shopping seasons, and look for shoplifters, credit fraud, and other criminal scams. The task force will send officers into stores, generally in plainclothes, to watch cameras or do floor surveillance to spot any criminal activity.

These task forces are a free service to their retail community. While these officers are in your store, you can talk to them about what kinds of thefts you are experiencing. It also gives you an opportunity to connect with the officers and get to know who they are. These officers can become invaluable resources even after the task force is done for the season.

You now have specific officers that you can call if you have a shoplifter in your custody, or experienced a high dollar theft. The officers might be more willing to do some investigative legwork on your case, if you have built a partnership with them. Of course, part of the partnership is showing restraint and professionalism to these officers.

It is not suggested that you call them for every low dollar shortage that walk out your door, or for people who “seem suspicious” but you have no corroborating evidence. There are still laws that must be upheld regarding liable and slander. If you consistently show poor decisions about which cases to call on, you will tarnish your reputation negating any usefulness of your partnership. Remember, there is a difference between offering viable leads to confirmed inventory losses, and crying wolf over every gut feeling you have.

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Is Shoplifting Becoming More Violent?

December 30, 2014 by Leave a Comment

shoplifting5The detrimental effect that shoplifting has on profitability in a retail business is monumental. While businesses compete by keeping prices low, shoplifting makes it difficult for those businesses to compete at any level. Retail businesses struggle to survive in any economy, and adding shoplifting issues into their struggle make it almost impossible to be profitable. Spending millions of dollars in security cuts into their profits as well and they do not get rid of shoplifting or employee theft by doing this. All these issues make it impossible for retail stores to offers prices that can be competitive with other stores, or make sense to the consumer. Follow the stories below for more news about shoplifting.

Shoplifters caught on tape fleeing Macy’s

SARASOTA, FLA — Detectives with the Sarasota Police Department are attempting to identify two women who were caught on camera stealing merchandise from Macy’s at Westfield Southgate Mall in Sarasota.

Officers were dispatched to Macy’s on Dec. 20, 2014 in reference to two women shoplifting. The loss prevention officer for the store observed the two women taking items off shelves and concealing them in a purse and other shopping bags. The loss prevention officer called the Sarasota Police Department as soon as he noticed the two women from the office, on camera, all while keeping dispatchers on the phone updated.

When the two women attempted to leave Macy’s, the loss prevention officer asked them to come back into the store and they took off running. No subjects were located but the two women shoplifting were caught on camera. When one of the women started running, she dropped a bag of items worth nearly $1,100.

Anyone with information is encouraged to call Detective Kim Laster at 941-364-7327 or leave an anonymous tip with Crime Stoppers by calling 941-366-TIPS (8477) or online at www.sarasotacrimestoppers.com

1 suspect still at large after Christmas Eve robbery, assault

Eighteen-year-old Hunter Thompsin Ackerman and 19-year-old Eden Araque were booked into Metro Corrections Monday night after police said they were caught on surveillance video shoplifting at JC Penney.

LOUISVILLE, Ky. (WHAS11) — Two of three people wanted in connection with a robbery and beating at the Mall St. Matthews are now behind bars.

Eighteen-year-old Hunter Thompsin Ackerman and 19-year-old Eden Araque were booked into Metro Corrections Monday night after police said they were caught on surveillance video shoplifting at JC Penney.

Police said the trio stole nearly $400 worth of merchandise and assaulted a loss prevention officer when she tried to stop them Dec. 24. According to police records, the employee suffered a broken nose during the assault..

APD reports string of violent shoplifting cases

ALBUQUERQUE, N.M. —As the holiday shopping season comes to a close, Albuquerque police say they’ve seen a substantial increase in shoplifting cases this December with offenders brandishing deadly weapons.

Officer Tanner Tixier couldn’t provide specific numbers, but says shoplifting cases where an offender threatens a store employee with a weapon have become all too common this holiday season.

“These attacks are becoming more and more prevalent,” Tixier said. During these attacks, Tixier says loss prevention officers who are trained to spot and confront shoplifters are being threatened.

“These criminals have the ability to escalate their violence very rapidly,” Tixier said.

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Conceptualize Dishonesty Using the Fraud Triangle

December 16, 2014 by Leave a Comment

shoplifting7Honest people can have a hard time perceiving and understanding dishonesty in others. Because they have a difficult time conceptualizing it they have a difficult time detecting it. A common lament among managers who have discovered fraud among their employees, vendors and clients is, “I don’t understand how he could do this to me. I had no idea it was happening. I’m just too trusting.”

People too often identify themselves as being trusting, when they’re really being naive. Don’t be naive, protecting your business is vital, many small businesses have been closed due to the fraudulent behavior of their employees, venders or clients. If you don’t want to be taken advantage of it’s important to understand the 3 key factors of the Fraud Triangle.

Before discussing these factors it’s helpful to define fraud, people often have misconceptions about it. According to “Black’s Law Dictionary” fraud is “a generic term, embracing all multifarious means, which human ingenuity can devise, and which are resorted to by one individual to get advantage over another by false suggestions or by suppression of truth, and includes all surprise, trickery, cunning, dissembling, and any unfair way by which another is cheated.”

The 3 factors, which make up the Triangle, are typically present when someone commits fraud. Understanding these elements will help a manager spot dishonesty easier and earlier, because a person who exhibits these thoughts and characteristics is at great risk for deceitfulness.

1. The perceived pressures the person believes they are under.

2. The perceived opportunity the person has to commit fraud.

3. The person’s rationalizations for committing the fraud counter-act their innate integrity.

Here’s an example of how the Fraud Triangle works. Mrs. K has never stolen from her employer and is indigent when others do. She wants to take her immediate family to an expensive reunion. She can’t afford it, but all of her extended family are attending. Mrs. K perceives this as a personal and financial crisis (1st side). She’s the company’s bookkeeper and there are no fiscal controls in place (2nd side). Mrs. K rationalizes that she’ll “only borrow” the money for the trip and then pay it back (3rd side).

She embezzles the money, gets away with it and keeps on stealing. Because usually, once all 3 components are present, when people commit and get away with fraudulent acts they continue the behavior. Also, they may continue behaving dishonestly if they get caught but have no or too few consequences. This is why many managers have found that giving someone “a break” usually backfires on them.

When you understand the Fraud Triangle, and use it as a touchstone for conceptualizing people’s dishonesty, it becomes easier to formulate a defense against deceit. There are many ways to mitigate each of the 3 factors, which can greatly reduce or eliminate the possibility of being taken advantage of. After all, your honesty should be an asset to your business not a liability.

Nicole Abbott – writer, educator and psycho-therapist

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Is Shoplifting More Prevalent During The Holiday Season?

December 11, 2014 by Leave a Comment

theft (12)Do you know the shoplifting laws in your state? Shoplifting is a crime and many businesses Do prosecute the shoplifter regardless of the amount they stole. Retail businesses and communities across the United States are more vigilant during this time of year due to the number of shoppers and merchandise they have in their stores. If you think you can steal without any repercussion, think again. People that are prosecuted for shoplifting can be charged with misdemeanor theft, and face up to $1,500 fine and six months in jail, although if it is their first offense the fine is usually less. For more news about shoplifting follow the links below.

2 Charged with Shoplifting from Coon Rapids Kohl’s 

Two Anoka County residents are facing charges after allegedly shoplifting from a Coon Rapids Kohl’s and attempting to flee police.

Officers were called to the Kohl’s on the 12700 block of Riverdale Boulevard around 6 p.m. on Black Friday on a report a shoplifting in progress. A loss prevention employee said a woman seemed to be putting merchandise in her purse.

An officer arrived and found a black Ford Taurus driving slowly through the parking lot, which eventually stopped at the front of the store. The suspect woman was then seen leaving the store and getting into the Taurus, according to the criminal complaint.

The officer turned on his squad car’s emergency lights and started issuing commands to the people inside the vehicle, but the driver of the Taurus allegedly continued to try to get away, getting repeatedly blocked by the officer’s squad car before giving up.

The driver of the vehicle was identified as 42-year-old Randal Anthony Daher of Fridley, and the woman was identified as 34-year-old Jennifer Jane Stoffers of Blaine.

The officers said they saw the Kohl’s merchandise in plain sight in the vehicle, the value of which was $594.98.

Norwalk Woman Charged With Shoplifting From Whole Foods

FAIRFIELD, Conn. — Police arrested a Norwalk woman on charges of shoplifting from Whole Foods in Fairfield, adding to a growing number of arrests at the grocery store.

Amanda Maxwell, 54, of Westport Avenue, was spotted shoplifting by Whole Foods’ Loss Prevention on closed-circuit television and was stopped in the parking lot of the store at Kings Crossing Shopping Center on Grasmere Avenue, police said.

According to Loss Prevention officials, Maxwell emptied a full cart of food items into reusable plastic bags while shopping near the fish market, police said. She then attempted to leave with $155.46 worth of groceries without paying, according to police.

Great Falls merchants go on guard against shoplifting

Downtown Great Falls’ Amazing Toys owner Dave Campbell said his staff noticed that a $350 Legos set was missing from its perch. They searched the store and found the valuable toy stashed near the front door where a thief planned to retrieve it later.

Dragonfly Dry Goods owner Alison Fried said her staff warmly greets customers, which most shoppers welcome. But some folks, possibly with bad intentions, turn around and walk out the door. She said she has a good camera system inside and outside the store that videotapes 24 hours a day. Fried lets other downtown merchants know who to look for if her store has been hit by a shoplifter.

“We use the team approach,” she said. “We’re a cooperative community downtown.”

“Shrink,” a business concept that includes shoplifting, employee or supplier fraud and administrative errors, cost the retail industry around $42 billion in sales in the United States last year, according to the latest Global Retail Theft Barometer. Worldwide, those factors cost businesses $128 billion.

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Employee Theft This Holiday Season

December 9, 2014 by Leave a Comment

theft (2)Billions of dollars are lost every year due to shoplifting every year in the United States. Many retails stores prosecute every incident and some others choose not to contact the police. According to research, 64% of small businesses that have experienced employee theft, only 16% have reported the incident to authorities. One of the main reasons not to prosecute the employee according to the research is because the expense of hiring attorneys outweighs the theft committed by the employee. You can read more news about shoplifting by following the links below.

Shoplifters pepper spray Walmart employee during attempted toy theft

SAND SPRINGS — Police are searching for two women who used pepper spray on a Walmart employee while attempting to steal toys from the store Monday morning.

The robbery attempt happened about 1:30 a.m. when two women tried to leave the store with several toys, Sand Springs Deputy Police Chief Mike Carter said.

One of the women used pepper spray on an employee who intervened before they fled the area in a black or navy blue Chrysler PT Cruiser, Carter said.

Detailed descriptions of the shoplifters were not provided.

Anyone with information about the crime is asked to call the Sand Springs Police Department at 918-245-8777.

5 ways to avoid employee theft and fraud at Christmas

Christmas: a time when many businesses celebrate the harmony between carols and cash registers. But while Christmas may be a cash cow for some, the combination of temporary staff, increased business activity and financial pressure on staff can move your business from booming to busted.

Employee fraud and theft have fast become a major problem for small businesses in Australia. According to KPMG, workplace fraud more than trebled between 1997 and 2012, costing businesses millions of dollars.

While employee fraud and theft happen all year round, the hectic nature of Christmas produces the perfect environment for staff, both long-standing and new, to become opportunistic.

You see, opportunity is one of the key drivers of employee theft. In a recent global survey by the Association of Certified Fraud Examiners, 85 per cent of respondents admitted that they would commit a fraud if the ‘right’ circumstances existed.

Employee Theft Is More Widespread Than You Think

Think of all the ways stores lose money.

Pricing Errors. Damaged Goods. But what about when employees steal merchandise? It’s actually a lot more common than you would think.

There’s a reason your average shopper doesn’t know about this problem.

“It’s kind of an embarrassing topic,” says Richard Hollinger. He’s a criminology professor at the University of Florida and he’s been studying why and how employees steal for more than 25 years.

It all started when he was 16. He was working at a small grocery store just south of Macon, Georgia.

“Some of the guys around me, they would graze or eat their way through the store. And I asked them: ‘Stealing food and eating it while you’re at work: isn’t that theft?’ And they go, ‘No, that’s part of your fringe benefits package.’”

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Is Your Store Equipped To Handle Shoppers and Shoplifters?

December 1, 2014 by Leave a Comment

shoplifting6Loss prevention personnel across the country are busy this holiday season.  Every year, shoplifters take advantage of this time of year to steal millions of dollars in stolen merchandise in the United States, making the retailer to lose profits and consumers like you and me to pay for the stolen goods by paying higher prices.  As a society, the loss of sales tax shoplifters take from communities are harmful to everyone. Read more by following the links below.

Tough penalties for shoplifting

Question: Is shoplifting a serious crime?

Answer: Yes. Every year, during the holiday season, shoplifting becomes a more common occurrence. In Louisiana, shoplifting is considered theft and does not require the item to be removed from the store, as explained by the statute itself.

According to LA R.S. 14:67.10, Theft of goods is the misappropriation or taking of anything of value which is held for sale by a merchant, either without the consent of the merchant to the misappropriation or taking, or by means of fraudulent conduct, practices, or representations. Intent to deprive the merchant permanently of whatever may be the subject of the misappropriation or taking is essential and may be inferred when a person:

•Intentionally conceals, on his person or otherwise, goods held for sale.

•Alters or transfers any price marking reflecting the actual retail price of the goods.

•Transfers goods from one container or package to another or places goods in any container, package, or wrapping in a manner to avoid detection.

•Willfully causes the cash register or other sales recording device to reflect less than the actual retail price of the goods.

•Removes any price marking with the intent to deceive the merchant as to the actual retail price of the goods.

How a Master Shoplifter Stole Thousands of Dollars’ Worth of Merchandise

As long as there have been shops, there have been shoplifters. Some are the grab-and-go types, others work in orchestrated teams, but few can compare to Michael Pollara.

Pollara is a Shakespeare of shoplifting, a maestro in the criminal art.

The 46-year-old has strolled out of hundreds of stores with at least $1 million dollars’ worth of merchandise over the course of his criminal career, according to Florida authorities. Easter Island, China, Africa—Pollara claims to have traveled around the world 25 times, but he says he paid for it all with travel points, not cash from stolen goods.

Pollara would hit toy stores, pharmaceutical stores, department stores, shopping mall specialty stores, just to name a few, according to police. He admitted to police that he worked with many “fences” — a name for criminals who traffic stolen goods, but he also sold some of what he stole on eBay, and he had shoplifting down to a science.

“There’s only five methods,” he said. “Either it’s on you, either, if you’re a female, it’s in the purse, either it’s in a bag or it’s in a shopping cart or it’s in a box.”

Pollara’s favorite shoplifting trick was to empty a box of its contents in a store and then refill the box with many expensive items. He would then purchase the box without the attendants realizing he was actually walking out with stolen merchandise inside the original box.

‘Shakespeare of Shoplifting’ Depicts His Many Retail Store Heists‘

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