Protecting Yourself While Holiday Shopping

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Retailers during this time of year prepare for the holidays by hiring more people to help them in their stores with customers, and with  their security as well.  This is a very busy time for the loss prevention team of a retail store, shopping mall’s security, and the local police.

Shoplifting occurs inside the stores, but theft also occurs when you leave the security of a shopping mall.  Parking lots around shopping malls tend to be illuminated, but is always safe to take precautions when leaving a store at night, or to make sure other customers are leaving before venturing outside by yourself.  Be safe and alert this holiday season.


Police: Shoplifting doubles near holidays

As shoppers hit area stores for the impending holidays, so will shoplifters, say area police.

“It probably doubles during the peak of the holiday shopping season,” said Logan Township Police Chief Tim Mercer, referring to the number of retail theft calls the township’s officers will handle.

Mercer said officers typically get one to two calls each week, and with the increase in retail thefts also comes increases in other crimes related to shopping, such as identity theft, where people are opening up credit cards in other people’s names, and thefts from vehicles.

Most of the incidents of retail theft and other thefts occur at two highly concentrated shopping areas — Logan Town Centre and the Logan Valley Mall, Mercer said.

Stores are reluctant to talk about shoplifting, either out of a fear of calling attention to their stores and becoming targets or because they don’t want to divulge exactly how they deal with retail thefts.


Crimestoppers: Be alert this holiday season

The holidays are upon us, and Christmas shopping often means an increase in crime.

The best way for businesses to prevent shoplifting is better customer service, according to Jackson Hole Crimestoppers.

“The best defense against shoplifting for merchants is to offer attentive service,” the nonprofit organization said in a press release. “Greet all shoppers as they enter the store and show an interest in helping the patrons find what they are looking for.”

The last thing a shoplifter wants is to be noticed, the release said. “Jackson Hole Crimestoppers points out that shoplifting hurts everybody, with increased costs of merchandise often resulting to help cover losses,” it said. “Both shoppers and merchants should remain alert for such thieves.”


Why Did CVS Employees Hide and Call the Cops When These Men Asked for Sliced Cheese?

Let’s kick this off with a Choose Your Own Adventure scenario. You’re a CVS employee who has just been stopped by a customer and asked whether the store carries sliced cheese. Do you A) shake your head no, but direct him to the refrigerated items anyway, B) show him a wide variety of shelf-stable snacks instead, or C) freak out and hide from him in a locked room in the back of the store?

If you selected C, you probably work at the CVS in Richmond, Virginia’s Carytown district. According to Ricky Berry, he and his roommate, Philip Blackwell, went to that particular drugstore on Thursday night to pick up a package of sliced cheese. The two of them asked an employee where to find the cheese and, after telling them that the store didn’t carry it, the evening took a turn toward the WTF.


 

Preventing Shoplifting During The Holidays

shoppersFrom Miami, Florida to Seattle Washington, police departments across the nation plan to increase police patrols and police officers around shopping malls, downtown, and most frequented shopping areas around their cities to ensure people feel safe when they come out to shop for the holidays.  Another reason is also to ensure shoplifters know police officers are present and that their criminal activity will not go unpunished.  Shoplifting during the holidays increases, and retailers and police departments try to mitigate it by implementing shoplifting measures that can help them keep shoplifting to a minimum.

For this and other topics, follow the links below.


How does Walmart’s latest anti-theft program work?

Walmart is taking a different approach to shoplifters. 

The world’s biggest retailer is using the Restorative Justice Program to help reduce theft and police calls in their stores.

Walmart is often a hotspot for crime, according to an August Bloomberg report.

It’s not only petty crimes that plague Walmart stores all across the country, more than 200 violent crimes- including murders, attempted kidnappings and shootings- have happened in the nation’s 4,500 Walmart stores this year, according to the report.

While the Restorative Justice Program aims to cut down on shoplifting specifically, less petty crime often means less violent crime.

Restorative justice by definition, is a system of criminal justice that focuses on the rehabilitation of offenders through reconciliation with victims and the community.

Walmart aims to do just that.

“The program offers first time low risk offenders a second chance in order to make things right by participating in an educational course in lieu of prosecution.” said Delia Garcia, Director of Communications at Walmart.

The program launched in 2014 and is currently in effect in about a third of all Walmart stores, including in the Sacramento market, according to Garcia.


No retailer is immune to shoplifting

If you pay attention to court news, you know there’s a problem with serial shoplifters.

Many individuals are convicted of shoplifting three times or more. Sometimes, they try to steal from the same store.

In Grand Island, the majority of shoplifting violations reported this year have been at department or discount stores. That category is followed by grocery stores/supermarkets and then by convenience stores.

Businesses point out that theft translates into higher costs for customers.

A sign at Super Saver, for instance, says “To keep prices low we have installed an electronic inventory system.”

The number of thefts is probably proportional to the number of shoppers a store attracts, notes Capt. Jim Duering of the Grand Island Police Department. In other words, the greater the foot traffic, the bigger the number of shoplifters.

A Walmart spokeswoman points out that a company with multiple locations in a city will be victimized more than a single entity.

Walmart uses a multi-pronged approach to make sure the store is meeting “our customers and our associates’ expectations for a safe and enjoyable shopping experience,” says Delia Garcia.

Having a safe environment “begins with a very positive relationship with law enforcement,” Garcia said.


Mt. Juliet police increase patrols in shopping areas

Starting this week, Mt. Juliet police will increase patrols in Mt. Juliet’s retail areas for this year’s holiday shopping season.

On Thanksgiving afternoon, Black Friday and throughout the shopping season, more police officers will be concentrated near the primary shopping areas by Interstate-40, according to a release from the Mt. Juliet Police Department.

“The ultimate goal is to deter and prevent criminal activity,” Chief James Hambrick said. “We simply want Mt. Juliet’s shoppers to have a great experience at our area shopping destinations. Residents and visitors will see an increased police presence, and there will also be undercover officers that will not be easily noticed.”

 


 

Preventing Shoplifting This Holiday Season

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Depending on what financial report you read, the average income for Americans fall between $45K and $54K a year.  That’s before federal, state, and local taxes are taken out. Take out your mortgage payment, car payment, car insurance payment, living expenses  and other monthly payments that you have, and you are left with a very little amount left over for saving for retirement or saving for your children’s college education.  During the holidays, many people around the country are faced with the prospect of having no gifts for christmas, getting a loan to buy gifts, or  in some instances shoplifting some gifts for the holidays.  For retailers, this is a season where sales are at the highest, but shoplifting is as well.  Preventing shoplifting during the holiday season is very important for these retailers, because their profits depend on having the least amount of shoplifting in their stores.

For more bout this and other stories, follow the links below.


How stores plan to fight organized retail crime during the holidays

With Halloween over, retailers are in full-fledged holiday season mode. Which means they’re gearing up for Black Friday, holiday staff schedules, stampedes of customers… and theft. That’s right — the holiday season might bring stores a nice sales bump, but it also brings an increase in shoplifting. And retailers are stepping up efforts to crack down on the crime.

We’re not just talking about customers stealing a pack gum in the checkout line. Loss prevention specialists have their eyes on a much bigger target.

Organized retail crime (ORC) is a strategic and highly sophisticated brand of shoplifting where a network of professional thieves work together to rip off retailers. According to a survey from the National Retail Federation (NRF), organized retail crime is on the rise, with 100% of retailers saying they have been a victim in the past 12 months. Furthermore, 83% said ORC activity had increased in the past year.

“There are existing crime organizations, like drug dealers, and these groups looked at the retail world and saw it was very lucrative to steal heavy volumes of merchandise and then sell it,” said Robert Moraca, vice president of loss prevention at the National Retail Federation. “The access to selling online has made it even easier.”

Along with organized retail crime, standard shoplifting and employee theft costs retailers approximately $42.5 billion in 2015.


Walmart Will Deploy Thousands of ‘Holiday Helpers’ to Shorten Checkout Wait Times

It was shoppers’ #1 request.

The next time you find yourself in a long wait for checkout at Walmart  WMT -1.11% , don’t be surprised if a store worker clad in bright yellow and a Santa hat helps you find the shortest line.

Eager to build on recent improvements in its long-weak customer satisfaction scores and win shoppers’ favor during the peak shopping season of the year, Walmart is deploying “Holiday Helpers” to all of its 4,500 or so U.S. stores during the upcoming months. These workers, clad in yellow vests to make them easily identifiable to customers, will be tasked with speeding up checkout time by, among other things, fetching items that shoppers may have forgotten, so they don’t lose their places in line; helping to unload shopping baskets at the registers; and if it’s very busy, opening a cash register.

At the same time, these helpers, regular Walmart workers trained to use cash registers but looking to pick up some extra hours, will be there to add some fun to a retailer often seen as drab. These workers will be wearing festive Santa hats and bright red sashes inscribed with “Holiday Helpers,” and handing out candy canes. The no-frills shopping environment doesn’t cut it anymore, even for a discount retailer, and the helpers’ cheer will be all the more important given the lavish Christmas displays Target has planned.


As Christmas shopping season looms, retailers across Europe are bracing themselves for increases in footfall and subsequent spates of theft. Groceries, including roasting joints and bottles of spirits, are the most at-risk products.

New research sponsored by Checkpoint Systems – provider of merchandise availability solutions to the retail industry – has revealed that retailers will see shoplifting erode their profits over the coming months, as they begin to gear up for a bumper Christmas period.

Apparel, luxury foods and electronic accessories are expected to be among the most stolen items this festive season, with higher quantities of merchandise put out on the shop floor, additional door displays, temporary staff and increased footfall all contributing to the high losses across the country.

The study, underwritten by an independent grant from Checkpoint Systems, was carried out by Ernie Deyle, a retail loss prevention analyst, and provides an analytical view of business risks that major retailers face during this holiday season. The 13 markets covered in the report span North America, Europe and Asia, and include the US, Belgium, France, Germany, Italy, Netherlands, Portugal, Spain, UK, Australia, China, Hong Kong and Japan.


 

Be an Effective Manger This Holiday Season – Prioritize Sleep

meetingpic.The holiday season is officially under way and your stress level is about to go into overload.  When we’re overly stressed bad things happen to us mentally, emotionally and physically: headaches, digestive issues, eating too much, concentration problems, decreased impulse control, increased emotional sensitivity, poor planning ability and sleep disturbances.

The goal for a lot of people in retail is to “just get through the holidays” with the least amount of difficulties and stress, which is a reasonable objective.  So, what can you do to achieve your objective?  The number 1 thing you can do for yourself and your employees (as well as family, customers and friends) is to prioritize sleep. 

Getting enough high quality sleep is a crucial biological need.  A short term sleep deprivation of just 2 weeks can lead to memory loss, inability to focus and poor decision making skills.  A long-term deficiency can cause an increased risk of heart disease, obesity and depression.

There are many things you can do to make a difference in the quality and quality of your sleep.  But, one of the biggest is to stop your harmful electronics’ habits — starting now to relieve holiday stress.  Poor management of electronic devices is one of the biggest problems people have in falling and staying asleep.

Our bodies produce melatonin at night to help us fall and stay asleep.  A cool, quiet and dark room triggers your body to release it.  The light and noise from computers, Kindles, TVs, phones and other devices interferes with this process. 

The guideline is — don’t use any device 1 hour before bedtime.  It gives the melatonin time to work by eliminating all the light, stimulation/aggravation and noise.  It’s estimated that people who leave on even 1 device get at least 30 minutes less sleep a night than those who turn them all off.  Also, they wake up more often and are more restless. 

It’s important to create a good sleep routine and getting control of your unhealthy electronics’ habit is a place to start.  In fact, it might be all you need to have increased energy, a better memory, improved physical well being, stronger coping skills and a calmer mood.

After all, your employees won’t care or remember what cookies you baked for the holiday party.  But, they will care and remember that you were short of temper and long on criticism because you stayed up too late searching on-line for the perfect recipe.


Nicole Abbott is a professional writer who’s had over 200 articles published.  She’s a business consultant and former psycho-therapist with over 20 years of experience in mental health, business and addiction.  She’s a coach, lecturer, trainer and facilitator.  She has conducted over 200 workshops, trainings, presentations, seminars and college classes. 

Shoplifting During The Holidays

womensAs a retailer, your holiday season has started.  During this time of year, retailers big and small profit from a big and busy holiday season.  With the honest shopper, this is a season that retailers look forward to.  It means more sales for the retailer, and hopefully more profits as well. For every retailer, preparing and training their loss prevention personnel during this holiday season is also paramount, it can mean thousands of dollars lost to shoplifting if personnel are not properly in place, or trained. Knowing what items are most likely to be stolen can help your loss prevention team take preventive measures to ensure they are not easily snatched.

For more about this and other topics, follow the links below.


10 Things Shoplifters Love to Steal During the Holidays

It’s a $6 billion problem for retailers.

Retailers like to call the holiday season the Super Bowl of shopping. Shoplifters feel the same way.

According to a recent forecast by Checkpoint Systems, shoplifting as a percentage of sales spikes during the holiday season as thieves (including many retail employees) gravitate to pricier items as more shoppers come into stores.

The holiday season, which kicked off last week, generates 34% of annual sales for retailers, but 37% of their annual “shrinkage,” which is inventory loss for whatever reason—from supply chain inefficiency to employee theft to shoplifting. The latter two account for the bulk of shrinkage.

Shoplifting is $6 billion problem for retailers during the holidays.

According to Ernie Deyle, author of the Checkpoint Systems report, shoplifters are more apt to rationalize their theft during the holiday season. “It’s much easier to do so when a child’s Christmas present is at stake rather than an extra bathing suit for the summer,” he wrote.


It was likely back in the teenage years and little more than a pen or something of similar value, but many people have shoplifted at least once in their life. It’s one of those crimes that, while far from victimless, is undertaken by a large swath of society because it’s seen as no big deal (which, of course it is for the shopkeeper) and can be done swiftly and spontaneously.

It’s also undertaken for various reasons, perhaps a mini act of rebellion against consumerism; or a product of self-assessed entitlement; sometimes it’s just for thrill-seeking; and for some it’s thought of as a desperate act of necessity. It’s also the subject of a new show from British artist Lucy Sparrow, a.k.a., the Queen of Felt,at London’s Lawrence Alkin Gallery. Known as Shoplifting, the show features some of the most frequently shop-stolen items in the UK, including luxury products like Chanel No. 5 perfume, Creme de la Mer moisturizer, a Chanel handbag, and a Fabergé egg—all of them crafted in felt and displayed behind glass cabinets, to entice but prevent would-be thieves.


How stores plan to fight organized retail crime during the holidays

With Halloween over, retailers are in full-fledged holiday season mode. Which means they’re gearing up for Black Friday, holiday staff schedules, stampedes of customers… and theft. That’s right — the holiday season might bring stores a nice sales bump, but it also brings an increase in shoplifting. And retailers are stepping up efforts to crack down on the crime.

We’re not just talking about customers stealing a pack gum in the checkout line. Loss prevention specialists have their eyes on a much bigger target.

Organized retail crime (ORC) is a strategic and highly sophisticated brand of shoplifting where a network of professional thieves work together to rip off retailers. According to a survey from the National Retail Federation (NRF), organized retail crime is on the rise, with 100% of retailers saying they have been a victim in the past 12 months. Furthermore, 83% said ORC activity had increased in the past year.


 

How The Changes To Shoplifting Laws Affect You

We have begun to see a breakdown in the protection we used to be able to depend on. Recent decisions in California and other areas are basically decriminalizing shoplifting.

These changes in the law by out of touch Legislatures are having a devastating impact on retailer’s and society as a whole. Law makers are not addressing the real problems, only the results. People are able to get away with crime and this will have a further reaching impact on future generations and our society as a whole. pic-1

But today it is causing shoplifting in those geographical areas to rise substantially, impacting the retailer’s bottom line and the consumer’s pocket book.

What are we to do? We can no longer depend on the criminal laws to protect us. The politicians have lost their nerve, their minds and the understanding on why they were elected. But the real problem is that the brave and highly skilled Law Enforcement Officers that are there to protect us all, are barely able to contain violent crime let alone shoplifting.  Budget cuts, Democrats, Republicans…… are all to blame.

But you have solutions.  The first is as professionals, we know that we can only depend on ourselves.  So let’s solve this like any other business problem we face on a daily basis. The real solution has three elements.  The good news is that you do have control of all three.

1. How vulnerable have you made yourself?  

pic-2Step back and take a hard look.  Or better yet ask someone you trust to do that. A friend, another business owner…… they really do not need to have any special skills. You should look at your store from the prospective of the shoplifter. If you were going to steal, how would you do it? Do you have dark areas, high shelving, hidden spots that would make the thief comfortable? Is your store unkempt, dirty and not stocked in an organized way? Shoplifters are attracted to these environments. If you are presenting that look, then the shoplifter probably knows you are not able to keep up or simply do not care. This will also breed more shoplifting as word gets around that YOUR STORE is an easy mark.

2. Equipmentpic-3

I am not going to hit this one hard. You know that we sell and install the finest Electronic Article Surveillance (EAS) equipment made worldwide. Checkpoint Systems must be part of your strategy. That is why you see it in almost every major retailer. 

3. Your Staff

pic-4Are they asleep at the switch? Do they care? Have you trained them how you want the shoplifting deterrence program in your store to work and what their roll in it is? This is not something you can put off. It’s like saving money in an account. You got to start. If you are one of Loss Prevention Systems Customers already, then you know this. That is why we conduct live, personalized shoplifting prevention and loss prevention training for our customers. We do this as reasonably often as you need it, free of charge.

These three elements put and keep YOU in control. But you have to start now before it gets worse. And if the trend continues, it will.


HOLIDAY SALES AND EMPLOYEE THEFT TRAILS

goodsThis is the best time for retailers. We make a good chunk of our profits during the last 3 months of our fiscal year. Walk into any major retailer right now and you’ll already see a litany of holiday themed gifts, home décor and all things red and green. We also tend to beef up our staff this time of year as well. Some of us hire part-time works, some may even add a full-time position or two and a great many of us will employ temporary workers. The threat of employee theft also peaks around this time as well.

I caught a local news story this evening regarding a local store’s employee theft problem. The owner had discovered that one of his part-time employees had been stealing thousands of dollars from him in the form of bogus cash refunds and missing cash sales. So much money was missing, the store was literally on the verge of shutting down. How scary is that thought? One employee had single-handedly brought this man’s business to the verge of collapse. Why? A gambling addiction. So, what can you do to avoid this happening to you? Let’s take a look at this particular fraud scheme, shall we?

Missing cash sales

A dishonest employee can do this in two ways. First, they could legitimately ring up a customer and pocket the cash. They could also fail to ring it through the point of sale and simply accept the exact change from the customer, which would also allow them to pocket the customer’s money, instead of it going into the drawer. So how do you prevent this? First, make sure to reconcile your daily sales with the cash in the drawer. In essence, your POS should be smart enough to tell you how much cash you SHOULD have in the drawer at the end of the night. You count the cash, and it should match up +/-a dollar or two, at most. My dad runs a restaurant with a 10 years old cash register and it has this ability. The only excuse for not doing this is laziness on the manager part. Never assume anything when it comes to your money!

Now, that dishonest employee can take it a step further and never record the sale in the register, just opting to take “exact change” from your customer. Granted, this is very hard to track. Even working for a multi-billion dollar a year corporation with a large LP department with endless resources at my disposal, I still don’t have a magic button that I can press that shows me this fraud. This is where you have to install cameras at your POS. If you think something is suspicious about your sales, or your employee, those cameras can make your case every single time.

Bogus refunds

If you allow refunds, you can open yourself up to “ghost refunds” by your cashiers. This is where the dishonest cashier can simply conduct “refunds” when no one is around, pocketing the cash. On paper, it looks completely legitimate. You know that every day, you generally process x number of refunds, so if the dishonest employee keeps the number of returns they do in line with what’s average, you’ll never suspect a thing. That is until you start realizing that your profits are a lot lower that what they should be. How do you stop it? If your register allows it, require a manger key/password for any return transaction. That way, you, or another manager, has to be involved at the point of sale for any refund. A dishonest employee will not try this route if they know you will scrutinize every refund by physically having to be present.

If your register isn’t that smart, but still allows a refund to be processed, have a policy that states that the cashier must always call a manger for approval. Even if you can’t physically prevent it with a password/key, if you have any refunds on the POS at the end of the night, you’ll be able to see them. If you have a refund where you weren’t called, you can always question the cashier, or look at the transaction on camera, provided you have some installed (which you should) to ensure it was legitimate.

This is just two of the ways that your employees could possibly steal cash from you; there are dozens. Like most LP practices, just a little due-diligence and some common-sense best practices can help save you money and stress if they are implemented. While this isn’t meant to be a comprehensive list, or training guide, it should give you a baseline of where to start, especially if loss prevention isn’t your strongest suit.


TRAIN THE TEMPS

employeesAs I sit here on this Halloween night, thinking about how great it was when I was a kid to pillage the neighborhoods for candy and treats, I can’t help but also think about the next 60 days. The real fright comes now for all of us in the retail game. We’ve got so little time to do so very much. We all have new receipts pouring in, plan-o-grams that need setting, bulk stacks that need stacking and bins that need filling; all with the mad hopes of grabbing every possible dollar from now until December 24. A big part of that plan, for most, is hiring temporary help to get us through. Have you ever thought about how these temporary workers can impact your LP goals? With a little training and guidance, they can be one of your greatest holiday assets.

So, what LP practices should you train your temporary workers on? For starters, keep things simple. If you try and overload them with knowledge, you’ll get nowhere fast. I usually run with 5 big topics and expand upon them as needed.

  1. Customer service!

This should be priority number one! Honestly, this should be the priority for all training, regardless of status… Customer service is the absolute, hands down, no way around it, best possible way for you to discourage shoplifting. A thief loves to operate in the shadows. If a pesky employee is always there to lend a hand, well you’ll probably be putting a wrinkle in their plans. Make sure your temp hires understand that the service levels in your store should always surpass any other retailer. A customer should never be ignored, but enthusiastically greeted and assisted as if they were family. You’ll make more money from bigger baskets and the thieves will just hate you for it.

  1. Hot Spots

You know your building better than anyone, so you should know what the thieves love. Is it that rack of personal electronics on the rear aisle? Perhaps those new high end jackets you’ve got this year? Maybe even this month’s new footwear craze. Whatever it is, you undoubtedly know what it is. Well, Mr. Manager, make sure your temps know that information too! Explain what the hottest theft items are and have them be on the lookout for any suspicious activity near those items. Maybe they should call you if they see someone putting all 30 hover boards in a basket… just a thought.

  1. Look for suspicious activity

Easy for you and I; not so much for a high school/college kid’s first temp job in a retail store. Explain what this means to your temp crew. You know what your shopper looks like and how they shop. Train your temps to look for those tell-tale signs of potential funny business. You know, wearing the heavy coat, but it’s 85 and sunny outside (Maybe only in Louisiana’s winters…), clearing pegs, and all those other little bits of information that could help identify a thief.

  1. What to do?!

Well, your temps are paying attention to those hot items, happen to see a customer conceal an item, or they just have suspicions, what do they do now? GO TACKLE THEM! Or not… depending on your insurance, I guess. No, that’s a terrible idea, what they really should do is know how to react to such behavior should they observe it. This falls back to the very first training point above; go give em’ some good ole’ fashioned customer service. Don’t try to “watch” them, be overt with their presence. Your legit customers will love it, and if that person really did have fraudulent intentions, your temp just saved you some shrink dollars. Now, I would throw into this that if they do observe a crime, they need to know to report this to you immediately, preferably while the suspect is still in the store for you (or another manager) to handle.

  1. Safety

Did you really think we were going to talk about LP training and leave out our old friend safety? I never understand seeing debris or trash on the floor in a retail store. All those people working and no one can pick that shirt hangar off the floor? Does it really take an old lady to trip on it before we throw in to the trash? In my experience, GL/Worker’s Comp claims shoot through the roof this time of year. Make sure your temp crew understands your view/mantra/creed/constitution/mandate/stone tablet of what you expect in regard to safety. It’s not OK to climb on a gondola/shelf. It’s not OK to take a joy ride on the lips of the forklift. General frowned upon to ride a pallet-jack like a skateboard and also probably bad for business to leave water spills on the floor until someone decides to mop them up with the back of their shirts. Train them to be focused on unsafe actions/conditions and you may see a reduction in claims this season.

Not much work usually goes into training temporary workers, especially in a retail store. Normally, by the time you start to remember everyone’s name, it’s time to cut them all loose. Do yourself a favor and resist the urge to push people out to the sales floor with an index card’s worth of training. By putting just a little emphasis on LP practices in your temp training, I’ll guarantee that you’ll get a return on that small investment of time.

IS YOUR BACK DOOR PROTECTED?

store-doorEver given any thought to your receiving area and your back door? How often do you open it and walk away? Do you require a manager be present when it’s open, or do you “trust” your warehouse crew with a key? Have you ever considered that an unattended back door could not only cause shrink, but also compromise the safety of your customer and employees? If you answered yes to any of those questions, you may have a problem.

Last year around Thanksgiving, I was scheduled to receive a pallet of television sets for Black Friday.  Three days before the big day and they were nowhere to be found, only my inventory system said they were received on a truck that had already been processed. That pallet was worth $7,500 so I started to panic; checking the few outside containers I had, both warehouses, the sales floor, anywhere I could think of. When I couldn’t locate them, I went to the camera system on the day that I should have received them. Sure as I’m sitting here, I saw my employee roll a pallet of TVs off the truck after watching for a little while. I saw the employee place the pallet where it should have gone, but then a few hours later, I saw another employee wheel them out the back door.

I knew instantly that they had been stolen. There’s no reason for them to go outside, and there was no reason for that particular employee to be in the warehouse. You know what else I saw? That my back door was wide open, and there wasn’t a manager anywhere to be found. Long story short, the employee confessed to stealing/reselling them. When asked how he’d known that he could get away with the crime, he stated that he always saw the back door open. Without a manager present, it became common knowledge amongst a certain group of employees that you could just walk whatever you wanted right out the back door.

Outside of basic employee theft, an unattended back door could also be an invitation to a robbery. Think about this for a minute; you’re a desperate criminal and you’ve decided that you plan to rob Store X. You’ve cased the place for a week now and learned that the safe is in the rear office, in close proximity to the warehouse. You’ve also noticed that the back door is constantly left wide-open with no one (witnesses) around. So would you:  a) walk through the front door and announce a robbery for all the customers, employees cameras to see, or b) park in the rear of the store, enter through the open warehouse door and possibly catch the manager alone in the cash room? I’m no criminal, but I’d probably go with the second option.

Perhaps that is the worst-case scenario. Perhaps instead of robbing you of cash, a thief just sees an easy way to slip out of the store with large quantities of merchandise undetected? If your back door in constantly open with no one around, your regular thieves will absolutely take notice, and take advantage of it. So the next time you see your back door open, be the voice of change and help secure your store, your product and guarantee the safety of people in it. 


Shoplifting And The Holiday Season

grandmaIt is not surprising that CVS is once again the recipient of a lawsuit.  The history of legal suits against the chain is not new.  Black and hispanic shoppers are regularly profiled by the chain according to this Daily news report, and now CVS is targeting the elderly.  During the holiday season, stores do hire more personnel for their store to offset shoplifting, but targeting a specific group is a violation of their constitutional rights as United States citizens.  Profiling has been an ineffective practice that stores and in this case CVS keep engaging in, and which brings them no solution to the problem.

For more about this and other stories, follow the links below.


10 bizarre things Americans steal during the holidays

Shoplifting ends up costing the average consumer an extra $50 during the holiday season.

Americans tend to get sticky fingers around holiday time.

Shoplifting is a major problem for retailers around the holidays, says Ernie Deyle, the co-author of the Checkpoint Systems’ Retail Holiday Season Global Forecastreleased in October, and an industry consultant. Indeed, 37% of a store’s annual shrink loss — shrink is the revenue companies should receive minus what they do receive, due in large part to a combination of losses from shoplifting, employee theft and fraud — happens during the holiday season.

There’s more theft during the holidays for a number of reasons: Increased store traffic leads to more shoplifting, and people tend to rationalize shoplifting around this time: “It’s much easier to do so when a child’s Christmas present is at stake rather than an extra bathing suit for the summer,” the report reveals. Plus, stores tend to carry pricier merchandise during the holidays, “so even if the same quantity of merchandise was stolen, the value of the merchandise stolen is higher,” the report reveals.


Grandma and Grandpa, shoplifters? CVS thinks so

Public enemy No. 1 at your local CVS: Grandma and Grandpa.

Seven discrimination lawsuits filed Monday against the pharmacy chain in courts across the city include the revelation that a CVS “Loss Prevention” handbook warns employees that senior citizens on a “fixed income” present a “special shoplifting concern.”

Attorneys from the Manhattan law firm Wigdor LLP brought the suits on behalf of former employees arguing that the policy is “tantamount to an admission of discrimination against older customers.”

The lawyers, Michael Willemin and David Gottlieb, have testimony from 16 whistleblower ex-staffers who claim that CVS stores across the city discriminate by profiling elderly shoppers, as well as blacks and Hispanics.

CVS’s 2014 “Loss Prevention” training guide says that “each store may have special shoplifting concerns based on it’s location, type of customer, etc.,” according to court papers. Sticky-fingered seniors are listed as one “special concern,” the suit says.


Rare to have older kids join adults in shoplifting

When it happens, officers must use discretion

Adult shoplifters employ all sorts of methods. Among the most insidious schemes are those that use children as decoys or unknowing partners.

Most times, the kids in cases like these are too young to understand, let alone participate in, the crime. They are infants or toddlers under whose clothing or strollers the stolen items are stashed.

But there also is a smaller subset: adults who use older kids as outright accomplices in shoplifting. This latter problem became an issue here locally this week when Ocala police accused a woman and her boyfriend of inducing the woman’s 12-year-old daughter to help them steal clothing from the Wal-Mart on Southwest 19th Avenue Road.

The girl had the unusual distinction of being both a suspect and a victim in one single criminal experience: Police arrested the girl and charged her with theft, and then charged her mother with both theft and contributing to the delinquency of a minor.