Repeat Customer – Prevent Shoplifting

A woman had taken several pairs of earrings off the cards, and everything was in a jumble on the counter. One of our employees was watching this customer and went over to offer her assistance. The woman quickly said she didn’t need anything, turned around and left. My employee started to clean up the mess this customer left behind. 

As my employee sorted through everything, she noticed that there were two pairs of earrings missing, and the customer looked like she was wearing one of them.

It was a difficult position for my employee to be in. She was probably right in her suspicions that the customer had walked off with at least one if not two pairs of our earrings.

Because we didn’t actually see what happened from the beginning it was too hard to actually tell if this was just a repeat customer who had purchased the earrings previously, or if she did steal them.

I know that there are EAS devices designed to keep jewelry on the cards and prevent this kind of situation from happening. It would have been easier on my employee who didn’t know if she should have done something differently to prevent a possible theft.

We are also now suspicious of a potentially honest customer. We don’t know if she stole, or why she left so fast. It could just as easily been an honest situation, and someone else made the mess and stole (or lost) the earrings.

Visit the Loss Prevention Store for Alpha 2Alarm, Alpha 3Alarm, Alpha Fashion2, Alpha Jewel Lok, Alpha Nano Gate,  Alpha Shark Tag, Alpha Spider Wrap and other retail anti-theft devices from Alpha Security to use in conjunction with your Electronic Article Surveillance or EAS system that can help you prevent shoplifting in your business.