There is a tactic among the more seasoned shoplifters where one will legitimately purchase clothes and then go to another store and steal the exact same items to return them for a refund on what they had paid for the original ones. It is so common a practice I probably witness it at least once a week. Many companies have taken steps to counter this fiendish practice which includes a return tracking system which informs sales staff when an item has already been returned prior to the current attempt to do so. This system is not without its flaws and on more than one occasion I have seems store management override said system to “make the customer happy because it might have been a mistake”.
I’m not saying it’s outside the realm of possibility that someone messed up but more often than not it’s a repeat returner trying to pull a fast one. Unfortunately for those dealing with clothing security there is little we can do except enforcing adherence to these policies and training our staff for the tell-tale signs that a returned item was stolen in the first place. Things like spotting rips in the fabric where anti-theft devices were forcibly removed or where said anti-theft devices might still be in place.
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