Refunds and Internal Theft

Refunds and internal theft have the potential to go hand in hand when you’re dealing with a trained crook. Picture this: An employee sells a television set; a week later the same employee rings a return on that television set. Nothing out of the ordinary, right? No, not until you take a closer look at your inventory and discover that you happen to be short 1 television set. Why? There was no return. The employee simply kept a record of the sale (as a lot of commission sales associates are known to do) and when nobody was looking he rang in a return and pocketed the cash that was supposed to go back to the customer. If nobody is paying attention he/ she could rack up hundreds of thousands of dollars this way.

So, how do you prevent internal theft when it comes to refunds? First of all, insist on a merchandise inspection by someone other than the person doing the sale or the return. It’s important to make sure the merchandise isn’t damaged or in some way altered before you put it back in your stockroom anyway, so why not make it mandatory that it is inspected at the time of the return? Ensure that the person doing the inspection knows what to look for. Make sure the item in the box is the correct model/ brand, etc. Many dishonest employees may be working with someone else. They sell their buddy a $120 toaster and 2 days later he returns one he bought from a rummage sale for $4.

You should always keep an eye on all credit documents. Periodically make phone calls to customers who have made returns to ensure they got their return and to inquire whether there was something wrong with the product, etc. It’s good customer service, but more importantly it’s a great way for you to know whether you have a problem with refunds and internal theft .

For more information about employee theft or employee theft investigation contact us at internal theft or call 1.770.426.0547 – Atlanta Georgia