I recently concluded an internal theft case that revolved around several employees and an unknown customer. I had been researching an unrelated transaction when I stumbled across a customer that seemed up to no good.
I noticed a customer who had been in and out of the store several times during the day. I thought he might have been a shoplifter at first because I never saw him buy anything. Over and over again, I saw the man coming up to the register. He would speak with the employees, who would give him a few loose cigarettes out of a pack that was mostly hidden by the registers. Sometimes the man would hand over cash or sometimes it was something in a bag that I could not identify.
I then suspected that this was internal theft of our cigarettes. I went out and did a physical count of the cigarettes in question and compared it to what our inventory should have been. We were several cartons short.
As it turned out, the employees were selling loose cigarettes to this man, who in turn, would sell the cigarettes (and other store merchandise) in the parking lot – splitting the cash with the employees. The cigarettes were, of course, stolen from our inventory. The employee theft investigation turned up several thousand dollars worth of losses.
We also figured out that the manager had been covering up the cigarette shortages in her store. While she was not a part of the employee theft, she was terminated for falsification of company documents and poor job performance.
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