When you catch someone stealing clothes, they always try to talk their way out of it. I have found over the years that one of the more popular ways of doing this is to claim a need to use a restroom, much like children do when they don’t want to go to bed.
On occasion, it might be a real excuse, and it’s one that shouldn’t be ignored completely but more times than not it is an excuse to avoid punishment a little longer. If a shoplifter asks to use a bathroom, be accommodating, but also try to stall until the local authorities arrive (if you are prosecuting). They are much more knowledgeable about handling such situations.
When a shoplifter tries to steal items and isn’t able to get the anti -theft devices off, they might try to conceal them on their person. If the shoplifter goes into the privacy of a restroom stall, they will try to ditch those items and claim that you are wrong in apprehending them and even threaten legal action against you or your company.
Clothing security does not take into consideration the human element, so be careful, and be observant. Recover the merchandise first, and then allow use of a bathroom. After they are out of the stall (no need to violate their privacy inside the stall), make a quick check to ensure no other clothes or anti-theft devices were discarded.
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