Into Thin Air – Employee Theft Investigation

Back in my early days of management, I had a significant cash shortage. In fact, it was most of the day’s cash sales. This was well before I knew anything about internal theft.

I had worked the morning shift, and my closing manager called me when she counted down the till for the night. We were several hundred dollars short and she couldn’t figure out why. After recounting several times, we were convinced that we had an employee theft situation.

I called my district manager. He started to go over some basic procedures that we were not currently using. One of them was a sign-on and off for our registers. We let one person sign on and then everyone used their log in to ring sales for the rest of the day. The other was that we would often not have anyone up at the front counters to see what was going on in our shop.

Since we had no cameras or exception/ tracking reports, it was useless for us to conduct an employee theft investigation. The money was simply gone.

After we started using the sign-on and logging off after we were done, the issues stopped. Months later, I had an employee tell me that he had seen the old assistant manager come into the store and go behind the counter when no one was around. We suspected then that he had been coming behind the counter and opening the drawer while no one was looking because we never logged off the register.

For more information on employee theft, employee theft investigation or internal theft contact us or call 1.770.426.0547 – Atlanta Georgia

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