Shoplifters use tactics to steal from you so how are your anti shoplifting tactics designed to beat them?
Shoplifters use deception to confuse employees. This could be a diversion such as multiple shoplifters partnering to create a disturbance in another part of the store, pulling employees away from the targeted merchandise.
I have seen situations as simple as a screaming child to faked slip and falls to fake “customer complaints” that get loud.
In order to prevent shoplifting you need to train employees to deal with these situations. If an incident occurs only a limited amount of employees should respond. Others should actually stay away from the incident and turn their attention towards the balance of the store and customers.
Another way to prevent shoplifting is to use your paging system. Make a “ghost call” such as “security to sections 3 and 12”. This will throw the shoplifters off since they do not know where these “sections” are and you have announced two that sound like they are far apart. At that point your legitimate customers could be Security personnel as far as the shoplifter would know.
Click here more info on how to solve these and other anti shoplifting techniques.
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