Have you noticed a large amount of voided transactions? Ever consider employee theft to be the problem???

I can already hear the questions.  How are voids an employee theft issue?  Isn’t that just a problem with customer satisfaction or training?  The answer is “D” all of the above.  Voids are a necessary evil.  We would all like for customers to buy everything they come to the register with, but sometimes they change their minds about certain items or there is a problem at the payment time and the whole order has to be voided.  The ability to do a void is often a source of employee theft, also known as internal theft.  Here are some tips on how to do an employee theft investigation into voids.

Each day you need to review the voids from the previous day.  This is best done if you have reporting software that can show you all of the voids easily and can break them down into frequency by cashier.  If you don’t have this type of software this can be done by hand going through the journal tape.

Internal theft can occur with voids in a couple of ways.  First, employee theft can occur by the employee voiding an item or two off for a friend and family member while still putting it in the bag.  From video it looks like the item was scanned properly; however, the reality is it just got stolen.

The second way employee theft can occur is voiding the whole transaction.  A cashier may ring up a legitimate customer, accept the cash and then void the transaction.  Now the register has “extra” money that they can steal and it won’t show on your daily over/short report because the register thinks the transaction never happened.

Employee theft investigations are necessary in protecting your business.  Unfortunately, internal theft is a real thing so it is worth the time to “dig in” and see what is going on.

For more information on internal theft, employee theft investigation, or employee theft or contact us or call 1.770.426.0547 – Atlanta Georgia