There aren’t many things that make me more proud than to have one of my employees come to me with their news of making a recovery. I am talking about recovering clothes from a potential shoplifter.
Every once in a while, one of my employees will respond to an EAS alarm and get a huge surprise. For example, just the other day a cashier heard the EAS go off and she went to offer assistance to that customer. Well, the lady that set off the alarm was so shocked not only because she missed the retail anti-theft devices on our merchandise, but because someone had come to assist her. Unfortunately, a lot of stores let their cashiers get used to ignoring the EAS system so when a shoplifter is actually stopped because of one it can be a bit of a surprise to them.
She saw the cashier getting closer, and quickly pulled several clothing items out of her purse, threw them at the cashier and ran out the door. The cashier was in total awe and it took her a moment to realize that the clothes had all of our tags still on them. She had no intention of stopping a shoplifter; she was just trying to give good customer service. It was that service that prevented a loss for our store.
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