Employee Theft Interviews

So, you’re a corporate fraud investigator and it’s time for you to conduct an employee theft interview. We all know that the ultimate goal of your interview is to get the subject to confess that they have taken part in some sort of internal theft, right? Well, what you may not know is that what the subject does is just as important as what they say. Non-verbal communication makes up 90% of the average person’s daily communication. Therefore, as a corporate fraud investigator it is extremely beneficial for you to know what to look for in order to quickly and efficiently get that confession that you so desperately want.

The phrase “neuro linguistic programming” refers to the almost involuntary movement of your eyes when asked a direct question. How is this useful in an employee theft interview? Well, let’s say you’re smack dab in the middle of an employee theft investigation and you ask your subject, “What happened in the cash office on Tuesday night?” Watch their eyes. If they look up and to the left (the part of the brain that controls imagination) they’re most likely making up a story to tell you. Conversely, if they look up and to the right (the part of the brain that controls memory) they’re likely trying to remember exactly what happened Tuesday night.

During an employee theft investigation, an individual’s body movements, posture, etc. can all be visual clues as to whether it is the right time to close in and push for that admission of internal theft. If someone sits with their arms folded indignantly staring at you and denying all wrong-doing through most of the interview then suddenly drops their arms, slumps their shoulders and stares at the ground it’s a good indication that mentally they’ve given up and it’s time for you to close in. As a corporate fraud investigator it is vital that you understand the part that non-verbals play in the employee theft interview process.

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