Educating Your Customers- Alpha Shark Tag

Using the Alpha Shark Tag is an effective way to prevent “wardrobing” of your clothes. That means that customers have a decreased ability to purchase an item or entire outfit with the intention of wearing once and then returning the items. This is not designed to prevent shoplifting. This is designed specifically with wardrobing in mind.

This small, red plastic tag is tamper evident and eliminates the guesswork an employee has to do at the point of return. If the Alpha Shark Tag is still on and is 100% intact, the return is good.

The issue is in how to educate your customers so they know what they can and cannot do. The customers won’t have any idea what the tag is designed for. If they do not have any education, you can create customer issues. Legitimate customers may automatically take the tag off when they get home, not knowing that it needs to stay on. If they later change their mind and return the item, you wouldn’t want a declined return from a customer who honestly had not worn the item.

The easiest solution is to attach a hangtag to the pin of the Alpha Shark tag. The tag should have a copy of the store’s return policy on one side, and the removal instructions on the back. Alpha Security provides an example of such a tag to be used to avoid possible confusion and customer complaints.

Visit the Loss Prevention Store for Alpha 2Alarm, Alpha 3Alarm, Alpha Fashion2, Alpha Jewel Lok, Alpha Nano Gate, Alpha Shark Tag, Alpha Spider Wrap and other retail anti-theft devices from Alpha Security to use in conjunction with your Electronic Article Surveillance or EAS system that can help you prevent shoplifting in your business.

For more information on how you can use Alpha Security retail anti-theft devices and your Electronic Article Surveillance or EAS system to prevent shoplifting contact us or call 1.770.426.0547

How do you educate your customers so they know what they can and cannot do when they see the Alpha Shark Tag? The customers won’t have any idea what the tag is designed for. If they do not have any education, you can create customer issues.

Legitimate customers may automatically take the tag off when they get home, not knowing that it needs to stay on. If they later change their mind and return the item, you wouldn’t want a declined return from a customer who honestly had not worn the item.

The easiest solution is to attach a hangtag to the pin that holds the tag to the garment. The Alpha Shark Tag should now have a copy of the store’s return policy and the removal instructions attached to it. If you are looking for examples, Alpha Security has made one to be used.

Now, in addition to the cashier or salesperson verbally explaining the Alpha Shark Tag at the point of purchase, there is a written instruction physically attached to the tag. When used together, there should not be any confusion as to what the tag does, as well as how and when to remove it.

It may not prevent shoplifting, but it will prevent undo customer complaints.

For more information on how you can use Alpha Security retail anti-theft devices and your Electronic Article Surveillance or EAS system to prevent shoplifting contact us or call 1.770.426.0547

Educating Your Customers- Alpha Shark Tag

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