As a rookie LP agent, I had several manuals and study guides to memorize regarding shoplifting. It was several months worth of loss prevention training through self conducted Loss Prevention Seminars that had to be completed before I was released to detain a shoplifter.
Since I had no previous military or law enforcement training or experience, this was a whole new world for me. When I had completed my loss prevention training, I thought I was ready for any shoplifting scenario that would come my way or even dealing with employee theft.
The only thing left was to start detaining shoplifters with an experienced LP agent, and then I could go out on my own. I was itching to not only prove that I had learned everything I needed to from the manuals, but also prove I was just as good as the seasoned agent was.
It didn’t take me long to figure out how lucky I was to have someone else with me on that first shoplifting apprehension. I wasn’t prepared for what my loss prevention training manuals didn’t tell me. They didn’t tell me how nervous I would be. How my adrenaline kicked in wondering if there would be a fight, or if the shoplifter might pull a weapon on me. I wished I could have attended a loss prevention workshop and asked questions.
The manuals also didn’t train me on the emotional reaction I would have, because this shoplifter that I was so worried about, was a woman putting merchandise under her six-month-old baby because she couldn’t afford the clothes. Sad.
Having a trained and seasoned agent standing with me for back up helped me to remain calm and consistent with our store policies and procedures.
For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia
Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.
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