Do you know how to respond to an alarm going off in your store? If you are using a Checkpoint system for your clothing security, you probably already do. The next question is do your employees know?
Chances are, they may not. There is an element of confrontation involved when you respond to an alarm. It is not the same type of confrontation that a salesperson selling clothes is using to approach a customer.
You’re already invested in your clothing security system and you cheap tags and cheap labels but did you make sure to invest in the training for your employees to know how to use these valuable tools? You might find that one of the reasons your alarms are going off and not being attended to is that your employees are simply not comfortable with that confrontation. They are probably unsure of what to say, and unsure of how the customer is going to react.
The best way to handle this is to take a copy of your company policies and run through the response script with your employees. Give them a chance to approach you acting as a customer. Give them some real life examples of what to expect. I’ll bet your alarm responses start to go up after this training.
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