Checkpoint Security System Service Checklist

Prior to placing a Checkpoint security system service call to Loss Prevention Systems (LPSI) please check the following:

Check system with a test tag. (Should be done daily). If you do not have a test tag contact us and we will send you one free of charge.

PHANTOMS – (no one near the system)

1. Check for tagged merchandise within 3 feet of the system. This could also be a tag that has been kicked under the Checkpoint security system antennas.

Also look for changes in the environment such as Christmas trees and holiday decorations. Has your display footprint changed? Is a display with checkpoint tags or labels on the merchandise to close?

2. Turn the system off and wait 5 minutes and turn the system on.  If the problem continues, turn the system off and place a service call.

POOR OR NO DETECTION

1. Check the green light on the power supply. Is it on? If not contact Loss Prevention Systems right away. The power supply is probably working.

2. Turn the system off and wait 5 minutes and turn the system on.  If the problem continues, turn the system off and place a service call.

DEACTIVATION UNITS

Check deactivation units with the test tag or DV-1000. (Should be done daily)

1. If one pad is not properly deactivating tags.

A. Check the chassis power supply and make sure it is plugged in and green indicator light is on. (Located under check stand)

2. If everything is on and the pad is still not deactivating shut down that particular register and call LPSI for service.

A. Do not put a cashier on that register until service has been completed.

Your Checkpoint security system is a commercial grade system. It is built for many years of service. However, like your car it needs attention from time to time. Please use common sense when working around a Checkpoint security system. Do not allow water or other liquids to get on it. Keep the antennas and deactivation units clean and free of debris. Do not allow anyone to climb or lean on the antennas.

If you need to order more checkpoint labels or checkpoint tags. Remember we have a “hot line” to order checkpoint tags and labels. 1.770.426.0547 x105.

For more information contact us at: checkpoint security system or call 1.770.426.0547