Nano Gate to the Rescue

Anyone who has spent time apprehending shoplifters has either made a bad stop or come really close.  When I say “bad stop”, I’m referring to an apprehension where the suspect did not actually have the product on their person.  The most common scenario is that the LP Agent saw the customer conceal the product, but somewhere along the way the suspect de-concealed the product and the LP Agent missed it. Some days are like that when you are trying to prevent shoplifting.

Potential lawsuits can be filed for false imprisonment, defamation of character, emotional distress, etc. in situations such as this and can become extremely costly to companies.  Many retailers have stopped making apprehensions all together to avoid the risk of liability. A different solution is needed to protect your merchandise and increase profits by reducing losses.

Stores definitely need LP Agents making apprehensions.  This is a strong visual deterrent which helps prevent shoplifting because it sends an unequivocal message that your store is not an easy target for shoplifters.  I also suggest adding retail anti-theft devices to the mix to help your LP Agents make safe and responsible apprehensions.  Retail anti-theft devices will by themselves help prevent shoplifting.  Placing sensor tags, spider wrap, etc. on the product will further deter many would-be shoplifters.

3 Alarm products are a new series of retail anti-theft devices produced by Alpha Security.  I also suggest getting the Nano Gate from Alpha to maximize the 3 Alarm System. 3 Alarm sensor tags do several things.  One, they act as a traditional EAS tag that sets off the door alarm.  When you add the Nano Gate the 3 Alarm tags will also activate an alarm built into the tag itself (once it passes the Nano Gate at the door). An LP Agent should expect the tag to sound from the shoplifter’s bag when a suspect exits with a concealed item with a 3 Alarm tag attached. A sounding alarm confirms their suspicions and makes it safer to make the apprehension. No alarm and they can back off before making a costly mistake.

Visit the Loss Prevention Store to purchase retail anti-theft devices that help prevent shoplifting and increase your profits in your business.

For more information on using retail anti-theft devices to prevent shoplifting in your store(s), please contact us by calling 1.770.426.0547. 

 

Learn to build off of someone else’s legwork – Internal Theft

I received a phone call recently from a friend of mine who works for a national retail chain as a district level investigator. She observed an undercover police officer escorting someone back to his patrol car as she was leaving a store. She also noticed that the parking lot was suddenly filled with squad cars surrounding the area.

Needless to say, she was rather intrigued by these events and decided to stay and observe what was unfolding before her eyes.  One of the store employees who had been sitting in his car was handcuffed and taken away moments later.

She immediately went into the store to let the store managers know that there was a very distinct possibility that this employee would not be returning from his lunch break.

Although the protocol of innocent until proven guilty is vital to our legislative system, it does not follow that we should be negligent in regard to our due diligence.

Initiating a valid employee theft investigation when doubt exists about an employee’s integrity in the workplace is vital in protecting assets, reducing losses and assuring that only trustworthy employees remain employees in one’s business.

An employee theft investigation yields no evidence of wrong doing if the employee under suspicion is clean. However, if you have an employee selling drugs, or conducting other illicit activities on his or her lunch break in the store’s parking lot, odds are good that something will be found when conducting an employee theft investigation on such an employee.

We like to think as investigators that we are on top of every employee theft incident. We don’t ever want to think that we overoked or weren’t smart enough to catch every instance of employee theft or internal theft happening right under our nose.

It is wisdom to set aside our pride and allow someone else’s investigation open the door to conducting the employee theft investigation indicated as a result of another’s expertise and good fortune.

Visit the Loss Prevention Store to purchase CCTV Systems that can help deter employee theft and internal theft challenges and facilitate employee theft investigation.

For more information about employee theft, employee theft investigation and internal theft please contact us or call 1.770.426.0547 – Atlanta Georgia.

Criminal Background Checks and known risks

A crucial step in the hiring process is employee background checks.  Prevent future theft in the workplace by taking extra precautions now! Pre-employment screening which includes criminal background checks is vital in the process of protecting your store and hiring the most excellent employees.

I received a tip from a manager when working as an LP detective; apparently one of his associate’s friends visited him and shopped in the store frequently. This particular associate’s register consistently turned up short as well.

I began to work a case on this associate. I watched him and built my case over the course of several weeks. His friend came to visit one evening. The two of them shopped together around the store, choosing merchandise from the associate’s department. The friend ended up with six shirts and three pairs of jeans.

The associate rang the friend for one shirt and one pair of jeans but bagged the other seven unpaid for items at the register. The associate walked his friend to the exit where my fellow detective was waiting. Needless to say, we pulled both suspects into the LP office and notified the police.

When the police arrived, they ran the associate in their system to check for priors. The associate carried an alias which was linked to two charges of robbery. He had a bench warrant out for his arrest. We estimated a total of $2,000 in register shortage over his six months of employment. We never obtained a cash theft admission from him, but the shortage ended after his termination.

This entire debacle could have been avoided by the simple process of conducting pre-employment screening along with background checks. $2,000 of cash and an unknown amount of merchandise theft would have never occurred if only criminal background checks had been implemented by the background check company, the background check experts.

Visit the Loss Prevention Store to learn about retail anti-theft devices and Electronic Article Surveillance or EAS system from Checkpoint Systems as well as to find more information on the background check expert, background checks, criminal background checks, employee background checks and pre-employment screening. You may also contact us at the background check company or call 1.770.426.0547.

Fun at Work with Clothing Security

I had the opportunity to be on the flip side recently.  After spending years trying to prevent losses and impart excellent clothing security measures for my stores, I recently had a partnership with one of the managers at a neighboring retailer.

We called each other frequently to share ORT information and discuss trends. One day he asked me to help him do some shoplifter awareness training for his store. He asked me to play the part of a customer and commence stealing. He wanted to discover if his associates were paying attention to what was going on in their respective departments.

I entered the store on the scheduled date and time. The first things I did was approach their accessories department and choose a large handbag. I quickly found one without the Checkpoint tags attached.  As I rode an escalator to the clothing department upstairs, I pulled the price tags, etc. off.  It now looked like the bag was mine to everyone on the second level.

I spent the next thirty minutes stuffing the bag with as much merchandise as I could fit into the bag. I used as many shoplifter-warning signs as I could think of. I scrutinized the items to find which ones did not have any clothing security tag attached and began selecting multiple pieces of clothing without regard to size or color.  My goal was to get out the door without sounding a clothing alarm.

I shopped the top five shrink areas and made it out the door with approximately $4,000 of merchandise.  My colleague recounted later some of the phone calls from associates as they observed my actions. I don’t feel too badly about being found out by some of the associates – they all learned a great deal that day. Not only did they learn more about how a shoplifter operates, but they also learned how critical Checkpoint tags and clothing security are to the process of controlling shrink.

Please note: This training exercise was conducted in an extremely controlled environment. We had approval from both corporate headquarters and all parties signed a written agreement. The associates were also aware that the test would be conducted on that day; and the entire test was filmed as well. All merchandise was returned in mint condition immediately after I exited the store.

Visit the Loss Prevention Store to purchase clothing alarm and clothing security tags.

For more information on Checkpoint tags, clothing security, clothing alarm or clothing security tags please contact us via security tags on clothes or call 1.770.426.0547. 

Prom and Shark Tags

Can you believe that Prom for most schools is only a few months away? Unfortunately, Prom season can be both profitable and costly for many retailers who sell formal gowns. Many customers (especially in this down economy) buy the dress and then return it after the dance.  Wouldn’t you consider returning the dress after it has been worn as theft? How do you prevent shoplifting of this type?

This creates multiple problems. The staff invests a lot of time and energy to sell the product and the store doesn’t need these refunds hitting the bottom line.  It is even more costly when many dresses are returned damaged with the claim that the dress has never been worn.  To combat this shrinkage, I suggest retail anti-theft devices like Shark Tag manufactured by Alpha Security.

There are many choices of retail anti-theft devices designed to deter and ultimately prevent shoplifting as the goal. Most retail anti-theft devices are sensor tags which sound an alarm when a customer attempts to steal them.  These are great tools with which to prevent shoplifting; however, they do not prevent the “wear and return” issue. 

A Shark Tag offers the solution to this issue.  Shark Tag, a plastic tag that pinches (not punctures) into place on clothing, is best used in conspicuous places – like the middle of the chest area.  The customer must remove it (or look ridiculous) before wearing the product.  Since most stores’ refund policy excludes taking back worn items, this tag offers proof that the item has been worn.  One can simply point out that without the Shark Tag in place the store can’t do the refund instead of arguing over whether or not the customer is lying about wearing the product.  Voila! Problem solved!

Visit the Loss Prevention Store for retail anti-theft devices which can prevent shoplifting and increase profits in your business.

For more information on how you can utilize retail anti-theft devices in your store and prevent shoplifting, please contact us by calling 770.426.0547 or peruse our website at www.LossPreventionSystems.com.

 

Sodas are on me today- Employee Theft

We recently had a situation with one of our soda vendors. These are commission-based positions that are paid based off of how much product we invoice from them. If they take away bad/ old product, it is deducted from their monthly totals, and of course from their commissions. While they are not specifically employees of our store, this form of vendor theft falls into the category of employee theft.

This vendor had been stealing back his own product for about five years. He would drop off and invoice for ten cases of soda. After sitting and chatting for a bit, the manager would go off to attend to other things. The vendor would then put cases back in boxes and wheel them back out. Anyone who saw him just assumed it was old product that he was supposed to take back. No one ever thought to check for an expiration date on the drinks, much less to see if the cases were properly documented on an invoice.

The store was not reconciling their invoices with each shipment, like they were supposed to, and the vendor knew it. That is why this internal theft was so easy to do. No one noticed, and no one paid attention or questioned what was going on.

It wasn’t until my first set of inventories that I noticed huge quantities of sodas missing. When I saw this same trend in several stores in the district, I knew I needed to start an employee theft investigation.

After noticing the lack of credits on the invoices in several stores, and seeing the same vendor in each store I knew something was going on. It didn’t take long to figure out what had been happening. The vendor’s company was notified and the vendor was terminated immediately.

For more information on employee theft, employee theft investigation or internal theft contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Store to purchase CCTV Systems that can help you stop Employee Theft and Internal Theft problemsand helpwith your Employee Theft Investigation.

Internal promotions still require background checks

I recently interviewed with a company for a loss prevention position. Right from the beginning they made it clear that they were well aware of the fact that I was overqualified for the position they were offering me.

They wanted me a step down although the next level position was open. Their reasoning was the fact that they prefer to promote from within. It was extremely rare for this company to hire external candidates for upper level positions.

This is a very smart business move for many reasons.  Several advantages persist when promoting from within over hiring from the outside.  Some factors simply cannot be tracked – such as work ethic – even with the use of pre- employment screening.

Pre-employment screening simply cannot provide information revealing how a candidate responds in unpredictable situations. This information is quite significant and helps to determine (with first-hand knowledge of skill sets) when or if a promotion is justified.  Promoting from within is also a great motivator for existing employees once they recognize that advancement opportunities are attainable.

Taking care to conduct further employee background checks is also crucial when a company promotes from inside its ranks.  Passing all of the pre-employment screenings does not guarantee that a further employee background check is an insignificant step in the validation process.

Further criminal employee background checks will screen for any negative events that may have occurred since an employee’s start date. It is also an opportunity to screen for factors that may not have been necessary upon hiring. It is crucial to consider if a promotion will give an employee access to restricted files, cash or other assets, or possibly a new set of potentially liable situations. Knowing of criminal activity revealed by processing criminal background checks is an important step in the process.

For more information on background check experts, background checks, criminal background checks, employee background checks, or pre-employment screening please contact us at background check company or call 1.770.426.0547.

 

Hot new accessories – Checkpoint Tags

Did you watch the runway shows in Paris?  No?  Neither did I. I am always aware of the shows and that it is just a matter of time before they (or reasonable knock offs) begin to hit the shelves. The only reason I didn’t watch was a result of my preoccupation with a new shipment of clothing needing Checkpoint tags.

I am fortunate to work with a company that is adamant about placing security tags on clothes.  This company understands that consistency is crucial to proper clothing security as well as thoroughness of application. It has been documented time after time in post apprehension interviews with both shoplifters and employees with “sticky fingers”  that lawbreakers will diligently search out clothing that does not have a Checkpoint tag or any clothing security.

Security tags on clothes remain, above all, a visual deterrent. Clothing security tags thwart a shoplifter’s plan of attack to simply enter the store, steal stuff, and rush out the door. When they have to add a step – like “take security tags off clothes” – their plans falter. Potential shoplifters will most likely back off rather than run the risk of being caught in a situation that has suddenly left them unsure of the situation as well as their ability to thwart the system.

Plan now to include the hottest accessory around: clothing security tags.

Whether you own a high- end boutique with runway designs or last season’s middle market versions choose clothing security from a company that will offer creative solutions to your every requirement.

Visit the Loss Prevention Store to purchase clothing alarm and clothing security tags as well as Electronic Article Surveillance or EAS system.

For more information on Checkpoint tags, clothing security, clothing alarm, clothing security tags and how they work with Electronic Article Surveillance or security tags on clothes contact us or call 1.770.426.0547.

Something For Everyone – Alpha 2 Alarm

When I think about EAS alarms I have images of hard plastic tags sticking off of clothing and accessories. These are the tags that set off the alarms at the doors at the big retail shops that need them to prevent shoplifting. What doesn’t come to mind is liquor stores having the same retail anti theft devices and security in their stores. 

Obviously the little plastic tags and pins are completely ineffective on a glass liquor or wine bottle. It used to be a shame that these hardworking shop owners were left with minimal protection to prevent shoplifting. As a small business owner with limited resources, there is no room for error or for the margin loss incurred by the theft of even one bottle. 

Alpha Security changed all of that. They created a line of retail anti theft devices designed specifically for liquor and wine bottles. Alpha Security has a line of bottle locks that range from small clear caps to steel bands all embedded with EAS tags. Some of them even boast the alarms (like their Alpha 2 Alarm) hidden inside. 

The Alpha 2 Alarm bottle locks will sound at the exit doors, as well as sounding inside the store of the Alpha 2 alarm is tampered with.

Visit the Loss Prevention Store for Alpha 2Alarm, Alpha 3Alarm, Alpha Fashion2, Alpha Jewel Lok, Alpha Nano Gate,  Alpha Shark Tag, Alpha Spider Wrap and other retail anti-theft devices from Alpha Security to use in conjunction with your Electronic Article Surveillance or EAS system that can help you prevent shoplifting in your business.

For more information on how you can use Alpha Security retail anti-theft devices and your Electronic Article Surveillance or EAS system to prevent shoplifting contact us or call 1.770.426.0547 

 

Preventing Internal Theft

While it did occur, it was very rare that potential employees went out of their way to get hired to a particular company just so they could steal. Background checks can only tell you what someone has done in the past, not what they will do in the future. That is why it is so unfortunate when you are face with an employee theft situation. One of the hardest parts of working is retail management, is dealing with employee theft– alternately referred to as internal theft. It’s a personal blow to think that someone you know, someone you trust, is stealing from you and your company.

During the interview portion of employee theft investigation, most employees said that they stole because they couldn’t afford the items. In my experiences dealing with employee theft investigations, it is often an unforeseen circumstance that makes these associates change their honest ways. It could be that a spouse lost their job, or medical bills came sneaking up on them.

While you can’t control the outside circumstances of every employee’s life, there are some steps you can take in preventing internal theft. By using anti theft devices like pedestals, hard tags and labels you can often keep your employees honest by making them realize how hard it will be to discreetly steal from your store. Providing visual cues like these retail anti theft devices, goes a long way to preventing employee theft.

For more information on employee theft, employee theft investigation or internal theft contact us or call 1.770.426.0547 – Atlanta Georgia

Visit the Loss Prevention Store to purchase CCTV Systems that can help you stop Employee Theft and Internal Theft problems and help with your Employee Theft Investigation