Signals that indicate internal theft – Part 2 – Atlanta Georgia

Signals that indicate possible employee theft or internal theft with goods or money

· Your exclusive products are being offered for sale at locations not on your client list and at strongly reduced prices.
· Regular clients complain about unfair competition.
· Personnel are sounded out about the receiving of gifts and are asked about exchange trade.
· Customers only want to be served by one particular salesperson and say they will come back later if that person is not available.
· Customers only want to be served by one particular salesperson and wait until that person is free if they are engaged with another client.
· Signals of meetings between drivers/transporters en route on parking places and back roads where goods can be transferred.
· Unknown transporters or representatives appear on the premises without appointment or a demonstrable reason to talk to staff.
· No, or inadequate, regulation of staff purchases.
· Seemingly returned goods credited and then put through as a staff purchase against reduced price. This ensures a correct balance of stock and cash.
· An unexplainable rise in staff purchases suggests trade or fraud with credit bookings.
· Making no use of staff purchases can indicate that a person has no interest in the goods but may indicate theft.
· Multiple uses of staff purchases, including using a colleague’s name, may indicate own trade and false competition.
· An unexplainable rise in stock differences in certain attractive product groups, either very desirable, dear or small, or a combination of these traits.

Many times several of these signals are seen in one employee. One item by itself may not be employee theft but a mistake. Look for one or more in a person. Remember, employee theft or internal theft should always cause you to have an employee theft investigation conducted . Do not bury your head in the sand, intern theft will not go away on its own. It WILL get worse. Many times employers are resistant to have an employee theft investigation preformed because it will “offend” good employees. What offends good employees is to see unchecked theft going on around them.

Watch for more parts to come in future blogs!

For more information about employee theft or internal theft contact us at employee theft investigation or call 1.770.426.0547 – Atlanta Georgia

Consider clothing security when merchandising

Basic retail knowledge involves merchandising your product so that customers want to buy it.  But you also need to merchandise so that shoplifters cannot steal.  This is an unfortunate but necessary part of doing business.  We’d love to trust all of our customers, but to do so would mean the end of any chance at a profitable business.

Clothing security can be alarms on clothes or other measures that help prevent theft.  These include employee training, teaching how to provide good customer service, and doing everything possible to help reduce the opportunity to steal.  If there is not the opportunity, then it is much harder to make the theft happen.

Having a clothing alarm system is an excellent way to reduce the theft of clothing from your store. Security tags on clothes are a great deterrent, because most shoplifters do not want to take the time to struggle with removing a clothing alarm .  Why spend that kind of time, and take the risk of an alarm drawing attention, when there are other businesses without  security tags on clothes ?  It is much easier for the customer wanting to shoplift to just go where there is not clothing security .

Clothing security tags are visible to the potential shoplifter, so just by being present in your store, they are preventing theft.  There is no guessing or hoping, by the shoplifter, that your business does not have clothing security .  There the clothing alarm is, in plain view and ready to save your merchandise and boost your profits. And remember clothing security tags provide an positive security presentation to your customers.

For more information about security tags on clothes , clothing security tags or clothing security contact us at clothing alarm or call 1.770.426.0547.

Pre Employment Screening – What You Don’t Know Could Hurt You

Pre Employment Screening – What You Don’t Know Could Hurt You

Using your pre employment screening program, reviewing resumes, telephone interviews, in person interviews, you have narrowed your choices down to two candidates for a management position who are more or less equal in experience, ability, and education.  Now it is time for the background check.

The position requires exposure to cash receipts, customer interaction, driving a personal vehicle on various company business, and access to proprietary company information.  In addition, you have specified that a college degree is preferred for this position.

Based on the requirements you have determined to check the following:

§ Criminal history.  A basic check for all your new hires.
§ A social trace to determine previous addresses for the applicant.
§ Employment Credit Report to determine fiscal responsibility.
§ Employment verifications for the previous five years.
§ Education verification for the highest degree attained.

One of the applicants has provided on the employment application that he has worked two jobs in the past five years.  The first he left for other employment, immediately worked for the second employer from whom he was recently downsized; he has lived in the same location for the past five years, and prior to that at a different address in the same town.  He claims a Master’s Degree in Education from East Podunk State Teacher’s College, a small school in Oregon.
He says he has a misdemeanor arrest for disorderly conduct that was dismissed because it was a case of mistaken identity.

You send your request for background checks over to your background check company, and two days later you learn that your applicant was arrested twice for writing bad checks and received probation for one charge and the other was dismissed.  He was also arrested and convicted for felony credit card fraud for which he is currently on probation.

The social trace reveals that he lived in an adjoining state for a year that he failed to mention.  A criminal background check in that jurisdiction shows an arrest and conviction for misdemeanor battery, resulting in a fine and ten days in jail.

The applicant’s credit report shows that he has two judgments for debt outstanding and most of his other accounts are in collections.  All credit cards are at their limit or above.

A verification of his previous employment indicates that he was terminated from his first job six months before he said he was, and he started the second job six months after he said he did, leaving a one-year gap.  His second employer also states that he is not eligible for rehire.

And finally, good old EPSTC is found to be an online only institution that is not accredited by any organization.  Degrees and diplomas are awarded for a $500 tuition fee and for submitting a short essay stating why a degree should be awarded for life experience.

Now, the applicants don’t look nearly so equal, as the other candidate checked out 100%.

Not all of this is likely to show up on one applicant, but variations of each of these examples have and do show up regularly in pre employment screening of candidates.

Use a comprehensive pre employment screening program including employee background checks to fine the answers to questions your applicant nay have reason not answer truthfully.

To find the answers to pre employment screening questions, call 770-426-0547 or click here.

Examples of Employee Fraud – Atlanta

A report by the Association of Certified Fraud Examiners published in 2008 stated that $994 billion were lost to employee fraud . Anything from filing a claim for false injury, embezzling funds to falsifying experience on an employment application are examples of this kind of fraud. An employee for Quest Diagnostics stole $1.2 million by filing false expense reports. He set up dummy companies and filed fake invoices for payments he had allegedly made on behalf of his employer. Of course most cases aren’t so extensive. All businesses, large or small, can be susceptible.

In 2007 I came across an appliance salesman for a major retailer. This individual would sell an appliance to a legitimate customer and record the sales transaction. Several weeks later he would ring in a return for the appliance and return the money to the customer. The only problem was there was no customer. The return portion of the transaction was completely false and he would simply pocket the money he should have returned to the customer. When we finally caught him (only because the computers showed that we had a great deal of merchandise on hand that wasn’t actually in the store) he had racked up over $70K in fraudulent returns. A sizable jail sentence followed for the individual, but the company never saw a dime of that money back.

This is the type of employee fraud that most small businesses deal with. People use their particular occupation to misappropriate assets and steal or fraudulently disburse funds. As an employer you want to be able to trust your employees, but as a smart employer you need to be aware of, and look for, red flags. Individuals living beyond their means or experiencing financial difficulties; these are the people most likely to commit employee fraud .

For more information contact us about employee fraud or call 1.770.426.0547 – Atlanta

Loss Prevention Consultants, experts in boosting profits – Atlanta Georgia

Loss prevention consultants offer a variety of services, but most importantly they provide a piece of mind.

A business in the southwest was experiencing numerous problems hitting their bottom line. Shoplifters had taken over the store, employees were stealing, and accidents were on the rise. The management felt helpless and the corporate office was uninformed. They were on the brink of collapse.
The company decided they needed help and looked into loss prevention consultants . Over the next few weeks, the loss prevention consultants reviewed the business. Identifying the main areas of concern and executing their plan of action, the outcome looked hopeful.

First, they worked internal investigations and identified several dishonest employees at multiple locations. Interviews of these dishonest employees lead to the recovery of several thousands of dollars in merchandise. While the investigations continued, the consultants recommended the hiring and placement of a loss prevention agent. The loss prevention agent worked different hours and spent most of his time in hardest hit parts of the store. Over the next several weeks, he made several apprehensions. An additional loss prevention agent was hired and the apprehensions of shoplifters continued.

Over the next few weeks the team of loss prevention professionals working the stores were able to significantly impact losses and provide the business with what it had been lacking over the last few months and years,  ATTENTION.

The loss prevention consultants also looked at the rate of accidents in stores. Seeing a dramatic increase in employee injury cases and customer slip/trip and falls, the store was hurting. Quickly implementing new safety recommendations and training, the stores saw improvement. Workers compensation claims were down and positive employee attitudes were up.

Today, this chain of supermarkets has grown from 5 to 25 in the last 10 years and has a very positive outlook.

For more information about loss prevention agent or loss prevention investigator visit us at loss prevention consultants or call 1.770.426.0547 – Atlanta Georgia

 

You have clothing security tags? Never mind…I will steal from someone else

Let’s say that I am a shoplifter scouting out your business’s clothing security measures.  I’m looking for some clothing to steal.  I don’t care about your profits, or about the fact that stealing is money directly out of your pocket.  I steal because I want something for free, and I do not want to pay for it.

I may want it to sell for a 100% profit, or I may want it for my own use.  Regardless, I look at the clothing security in your business to decide how I am going to take your things, hopefully without getting caught.

When I’m looking around in a business, with my empty purse just waiting to be filled, I look for clothing security tags.  Are there  security tags on clothes in your business?  Or are they just displayed unprotected and free for the taking, for people like me?

Having a clothing alarm is a deterrent.  If I come into your business, and I see that you have clothing security , I will move on to the next business that does not.  The last thing I want is a clothing alarm sending out its desperate cry…telling everyone that yes I’m here, and yes I am trying to steal.  I am a shoplifter and I do not want attention. Security tags on clothes would bring attention to me if I try to steal them.

Never mind, I will move on to the next business without clothing security .

For more information about clothing security , security tags on clothes or clothing alarm contact us at clothing security tags or call 1.770.426.0547.

Are Volunteer Background Checks Necessary?

Are Volunteer Background Checks Necessary?

At first thought, any program with volunteers might balk at conducting background checks on its volunteers.  After all, putting someone through a background check seems like a fairly severe and demeaning thing to do.  After all aren’t these folks volunteering through a sense of civic duty, community pride, or just a sense of fulfillment through service?

Not necessarily.  If you think about it, what easier way is there for a perverted person to get close to a young person, a potential target, that through volunteering at an organization that serves this demographic?

If a volunteer who does the books for an organization as small as a little league needs quick cash to pay off personal debts or finance a lifestyle more likely to embezzle from that organization or from his “real” job, which is subject to a lot more oversight and trust is not assumed.

There have been numerous instances of volunteers arrested, even over the last several months to indicate that this is a widespread problem.  Just Google “volunteer arrested” to take a look at some examples.  Age doesn’t seem to restrict the activity, as suspects as old as 75 have been recently accused of having illicit activity with underage children.  Gender doesn’t seem to matter either, as there have been several examples of both middle and high school female teachers having flings with teenage boys.

Unfortunately, many times when a victim is harmed by a volunteer, it is the organization that is found liable for either not being aware that the volunteer had a propensity for this type of activity or by not supervising the volunteer closely enough to allow an opportunity to occur.

The best way to accept a volunteer is the same way you would employ someone at your business, and that is to utilize an employment screening process commensurate with the position.  Getting an address history, conducting criminal background checks in the appropriate jurisdictions, credit reports for financial positions, and driving records for those that will be operating vehicles in the performance of their duties as volunteers.

Not all volunteers have to accepted; use a critical eye, ask the right questions, and conduct a thorough background check on all volunteers.

To discuss background checks for your volunteer organization, click here or call 770-426-0547.

Shoplifting Is Out Of Control…In your Store? – Atlanta

With the volume of shoplifting at tens of millions of dollars every day Retailers are always under attack. In my 30 plus years of loss prevention I have never found a retailer that is immune to shoplifting. Prevention is the key. If you wait until the shoplifter steals and then apprehend you are losing money and time. You will not be able to stop them all. The only way to prevent shoplifting is have a two-fold process.

First, you must know who and what you are dealing with. Many retailers I have spoke with think they know what a shoplifter looks like. The fact is that shoplifters for the most part look exactly like the rest of your customers. Just because you have caught a few shoplifters and they look a certain way only means that this is the type of person YOU are looking for. You cannot focus on a persons “look”. Not that I have anything against profiling. But to solve the problem you need to know what a shoplifter thinks and does. The only way to accomplish this is training from experts for you and your employees.

Next, You must have a store environment that speaks a message to the shoplifter of “deterrence”. Many retailers think that methods to prevent shoplifting with discourage their good customers, far from it. In fact most good customers do not see your theft prevention programs in place. They look past them because they do not apply to them and they are simply not there to steal.

So what is this prevention program? It consists of several key elements. These include: Your real commitment to stopping shoplifting, strong pre-established policy and procedure, employees trained in customer service, an EAS system such as Checkpoint Systems and possibly CCTV.

Training must be on going. Simply doing it once and thinking you have solved the problem is wrong. You have to reinforce it several times a year. You must insure that all new employees are trained. Another issue is to really have your employees on board with your on-going attack on shoplifting. They have to support it.

For more information contact us at prevent shoplifting or call 1.770.426.0547 – Atlanta

Saving the Profit – Security and Loss Prevention within your business – Atlanta

Security and loss prevention are important to businesses.  A business owner shouldn’t have to go to extreme measures to protect their own assets, but in today’s world it is a necessary factor in operating a business.  Especially if you hope to make a profit.

Retail loss prevention is very important for a business to be successful and maximize profits.  Shoplifters are extremely bold, and can take more merchandise at one time than a business may profit in one day.  I have apprehended a shoplifter that was in the process of stealing $1100 worth of merchandise at one time.  Imagine what several of those thefts could do to your bottom line.

Worse yet, it has been proven that employee theft can cost a business more than an external, or customer theft.  This is why a good retail loss prevention program must also include procedures that prevent and deter employee theft.  I personally investigated a case that involved eight employees, and a roughly $8000 loss of merchandise.  While it was good to shut down the employee theft operation, it is frightening to consider the extent of the loss.

Security and loss prevention can be as simple as having good controls in place to protect your merchandise.  Proper training of your employees is also part of a good program. Security and loss prevention have to be a part of your business plan if a business wants to succeed in today’s market.

For more information on security and loss prevention contact us at: retail loss prevention or call 1.770.426.0547 – Atlanta

Catching the bad guy – A Loss Prevention Agent at Work – Atlanta

Employing a loss prevention agent reduces loss from shoplifters in your business.  We would like to think that the individuals that choose to shop in our business would be honest, hardworking folks looking to spend their money on our quality products.  But, unfortunately, there are those that would prefer to have the “five finger discount” on items they’d like to own but do not want to pay for – your items.

A loss prevention agent is an employee that can be trained to survey your sales floor, watching for shoplifters.  Your business should have a reliable loss prevention policy in place before creating this type of program.  A loss prevention agent can dress like your average shopper, but can watch for any type of suspicious activity, so that activity can be reported to management.  Or, in the case of a shoplifter within your business, the loss prevention agent can make a shoplifter apprehension and seek prosecution of the thief.

Loss prevention consultants can be brought into your business to help you create a good loss prevention/asset protection policy.  These experts are invaluable, and years of experience as well as in depth knowledge can work for a business, in order to implement a viable and worthwhile program.

A business owner may notice that his or her business is experiencing a significant loss of profit due to lost merchandise.  This is a wake-up call to the business owner – a loss prevention program needs to be implemented.  Loss prevention consultants or a loss prevention agent can do the job.

For more information about loss prevention agent contact us at: loss prevention consultants or call 1.770.426.0547.