Variety Is the Spice of Life

February 10, 2012 by Leave a Comment

When you walk the aisles of a grocery store, stop and think about how many individual items (or SKUs) you see. Thousands right? With such a vast array of items, notice the different types of packaging. There are boxes and bottles, cellophane bags, plastic wrap on meats, and the list is almost as varied as the ingredients are. So how do you stop shoplifting without breaking the budget on anti theft devices or starting complex new procedures?

 Use Checkpoint labels, of course!

 Checkpoint offers a great line of RF security labels. Take their EP-3210 clear poly HBC label. It is super thin and clear. This RF security label is designed to go right over the existing barcode. Because it is clear, the item will scan at the POS like it normally would.

 Then there is the EP – Round Label. It is small and, well, round. They are designed to fit on the ends of bottles (pharmacy usage perhaps?). Since they are not a traditional square shaped label, shoplifters are often fooled into thinking the item is not tagged.

 All of the Checkpoint labels are designed with superior adhesion. This way they will stick extremely well to a wide variety of packaging materials. Checkpoint also does significant testing to ensure that each and every label on the roll works like it is supposed to.

 Visit the Loss Prevention Store to purchase Checkpoint labels, Checkpoint security tags, and other RF labels that can help you stop shoplifting in your business.

 For more information on Checkpoint labels, Checkpoint security tags, RF labels, RF security labels, RF security tags and how to stop shoplifting contact us at RF label or call 1.770.426.0547 

 

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Security and Sales: Partnership NOT Conflict!

February 10, 2012 by

While working for a mid sized clothing retailer I experienced the growing pains of a company trying to implement goals and policies from a large clothing company. One of those tools was the Checkpoint system which is a rf based clothing alarm system. It is the best clothing security system on the market. The decision to employ a clothing alarm that requires security tags on clothes lets you know from the beginning it is an interactive process to make use of storewide clothing security. That interactive partnership is not just within the loss prevention department but with all employees including management. This can prove to be a challenge since any requirement that demands more work and additional payroll can cause conflict among department heads.

The main conflict was between loss prevention and the sales department. The sales department assumed that the loss prevention department would responsible for placing all of the checkpoint tags on the product. Three people could not place the security tags on clothes while also protecting the store. The sales department and loss prevention had to sit down and review Checkpoint’s training materials which very explicitly explained that implementation and success was based on every employee’s willingness to take part in the deployment of the system. While the structure was being installed we jumped into the main differences between the departments to diffuse the problems before the system installation was complete. Once we reviewed the overall clothing security plan which included attaching, auditing and removing clothing security tags, it was fully understood by both sides that they had to work together to ensure a successful deployment. The training material and the support from the checkpoint representative were the grease on the hard to mesh gears. The training material mapped out the success to clothing security in a very detailed fashion. The main overall point throughout the training was triumph through teamwork. We also learned that consistency on the application of the clothing security tags was very important as well as daily or weekly audits of the checkpoint tags for compliance.

The process was slow only because of the friction that already existed within the company between sales and loss prevention. I do feel though that because the checkpoint system required interaction from everyone it brought the two departments closer whether they liked it or not. Employees from both sides of the fence working shoulder to shoulder placing security tags on clothes gave them all a vested interest to protect inventory as well as insight into each others day to day activities. Loss prevention took care of the auditing process to ensure the checkpoint tags were placed on the clothes correctly and consistently. The sales department ensured all employees knew how to react when the clothing alarm was activated if someone attempted to take a piece of clothing from the store without the clothing security tags being removed. The sales department also ensured the checkpoint tags were removed at the point of sale to reduce false alarms. It was every employee’s duty to ensure the detacher that removed the clothing security tags was kept secured at all times. In the end the checkpoint system became a healing salve that allowed the company to grow closer and start the process of growing together to become bigger and better everyday.

Visit the Loss Prevention Store to purchase a clothing alarm or clothing security tags.

For more information on Checkpoint tags, clothing security, clothing alarm, or clothing security tags contact us at security tags on clothes or call 1.770.426.0547

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Preventing Possible Theft

February 10, 2012 by

When you think about employee background checks, you don’t often think about how they might stop internal theft. I had an issue a few years ago with a group of my employees who were stealing from our company.

There was one associate who would make his purchases with his friend at the customer service desk. That was all within policy. What wasn’t in policy was the additional merchandise that was not rung up. It was thousands of dollars worth of merchandise. After we questioned him, he told us it was all being shipped back to his native country.

When we went to question the other three associates involved, we could not locate them. They quit or walked out of the store while we questioned the first employee. We took the case to our local law enforcement who then began to search for these individuals.

After several individuals were brought into the police station, it was clear that the employees we had hired used fake IDs with stolen information. We have yet to locate our ex- employees.

Had we been background check experts, we might have been able to catch the discrepancy when these individuals first applied for jobs. Had we hired background check experts, they would have done what we could not. Running adequate employee background checks isn’t just about whether or not the employee may have had prior convictions. It is a way for pre employment screening to do its job and tell you the person you are hiring is EXACTLY who you think it is.

If we had done this in the first place, we might have saved us thousands in stolen merchandise and valuable resources in tracking them down.

For more information on background check experts , background checks , criminal background checks , employee background checks or pre employment screening contact us at the background check company or call 1.770.426.0547

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Criminal Background Checks save you from headaches!

February 10, 2012 by

One of the biggest threats to the stability of any business is internal theft.  It can take many forms and be committed by people who you may believe are beyond trustworthy.  Beyond implementing round-the-clock surveillance on all of your employees to ensure they aren’t robbing you there is another way to make sure you can trust your staff.

Requiring pre employment screening and criminal background checks for all new hires is a surefire way to weed out large swaths of undesirables before they even make it to the interview process.  Depending on the type of positions you are trying to fill you can even, in most cases, request the background check experts make the pre employment screening rather precise in what it is screening for.  For example, should you be hiring for a position that requires a large amount of driving, it would be foolish not to eliminate applicants with a history of not adhering to traffic laws.

Employee background checks can also be implemented at will should you feel the need to do so.  If utilized in a manner similar to random drug screenings or as a tool to screen employees who may be up for a promotion, these background checks can serve as a safeguard against allowing people to gain greater responsibilities within the company. 

If it wasn’t for such a situation, the company I work for would have promoted a woman who had apparently been arrested for check cashing fraud at a nearby casino a year AFTER she had been originally hired.  Thankfully, through the use of required advancement background checks this woman was never elevated to a position that would have granted her access to nightly store deposits. 

 For more information on background check experts, background checks, criminal background checks, employee background checks or pre employment screening contact us at the background check company or call 1.770.426.0547 

 

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Use Shark Tags to prevent loss due to wear and return Prom Dresses.

February 8, 2012 by Leave a Comment

It’s hard to believe, but Prom for most schools is only a few months away.  This is a time that can be both profitable and costly for many retailers who sell formal gowns.  My experience has been that a lot of customers (especially in this down economy) follow the practice of buying the dress and then returning it after the dance.  This causes several problems.  One, the store spent a lot of time and effort to sell the product and doesn’t need the refunds hitting the bottom line.  Additionally, many dresses are returned (with the claim they have never been worn) and are damaged.  This is shrink that the stores will incur.  To combat this issue I suggest using retail anti theft devices, such as the Shark Tag from Alpha Security.

 There are many retail anti theft devices on the market today.  Most are designed to prevent shoplifting.  These retail anti theft devices are usually sensor tags that sound an alarm when a customer decides to steal them.  These are great tools to prevent shoplifting, but they can’t help the wear and return issue.  The Shark Tag is different.  The Shark Tag is a plastic tag that pinches (not punctures) into place on the clothes.  These are best when used in conspicuous places like the middle of the chest area.  The customer has to take it off (or look ridiculous) before they wear the product.  Since most store’s refund policy excludes taking back worn items, this helps you prove that the item as has been warn.  Instead of arguing over whether or not the customer is lying about wearing the product you can simply point out that without the Shark Tag in place the store can’t do the refund.  Problem solved.

 Visit the Loss Prevention Store for retail anti theft devices that can help you prevent shoplifting in your business.

 For more information on how you can use retail anti theft devices to prevent shoplifting contact us or call 1.770.426.0547 

 

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Tagging Children’s Clothing

February 8, 2012 by

When you work in soft line retail, shrink used to not be a huge concern in children’s clothing. Focus was on products like jewelry or leather coats, jeans and athletic shoes. Children’s clothes were never on any big watch list. Recently this is starting to change.

I don’t know if it is because more people are out of work, or because kids clothes are getting more expensive, but I am seeing a rise in the shrink dollars. If you haven’t already, I would suggest starting to use clothing security tags on children’s clothes.

For the baby and toddler clothes, it would be easy to use checkpoint tags for clothing security. Since these items typically are not tried on in the store (like adult’s clothing) a hard tag would not impede the shopping experience.

For bigger kid’s clothes, clothing security would be easy with a soft tag. The non-adhesive tags could be slid into a pocket. Soft tags can also be attached as a price tag or barcode.

Just about every kid I know likes stickers, so I would steer away from any sort of sticky soft tag that could be discovered by a child trying on an outfit. It is discouraging enough to suffer losses in the hands of a shoplifter. It would be even worse to have your security measures defeated by a 5 year old.

There are multiple Checkpoint tags to choose from to facilitate proper tagging based on the type of clothing.

Visit the Loss Prevention Store to purchase a clothing alarm or clothing security tags.

For more information on Checkpoint tags, clothing security, clothing alarm, or clothing security tags contact us at security tags on clothes or call 1.770.426.0547

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Background Checks: Never Assume…

February 8, 2012 by

Most people never see what goes on behind the closed doors of prominent hotel chains. It is assumed that all business matters especially the business of background checks have been addressed in the most professional ways possible and that any issues one might see is a minor glitch which is handled expeditiously. Even with my background in Loss Prevention this was also my mindset until I had a very good friend of mine open my eyes to the challenges of his job at a very large hotel located in the center of a huge city. My friend had worked as an operations manager for a few prominent businesses in the city and was valued as a manager who could assess talent and manage a large amount of people to complete numerous tasks which led to the business running smoothly in an urban busy setting. We were just enjoying a couple of drinks after a delicious holiday dinner with our families when he decided to run his latest job by me along with an alarming employee issue that had been dropped in his lap. Robert, my friend, had been hired by a prominent hotel to be the Director of restaurant operations. Robert immediately went to work assessing his team’s talent and what he found was a human resource nightmare. Even though this hotel was a very large and successful it was a family owned business which placed family members in key positions without the experience or credentials to fulfill those positions. One position in particular was the VP of Human Resources. Robert could not understand why many key positions in his team were filled with people who lacked the experience to fulfill their jobs until he started reviewing the hotel’s pre employment screening process.

The review of the pre-employment screening the hotel had in place was the beginning of the proverbial rabbit hole. You merely filled out a basic job application and submitted a resume, one interview later you knew whether you were hired or not. There were no background checks of any type conducted for any position. At this point the horrified look on my face had Robert a bit concerned, I almost passed out when he told me they did not have a background check company on retainer nor used criminal background checks and did not even make simple phone calls to verify resumes. I was simply astounded that they did not conduct any type of employee background check. At this point Robert clued me into the fact that the VP of Human Resources was a member of the hotel owner’s family and did not possess the necessary skills to employ a proper human resource program, including background checks.

At this point I had to stop Robert and start educating him on the basics of employing a preemployment screening strategy. I explained to him that if he did the homework and put together a solution that included a variety of background check experts to choose from that the VP of human resources would embrace the idea as her own. The VP wanted to do the right thing, she just did not have the experience nor the understanding to realize what needed to be done. I started explaining to Robert the importance of employee background checks by using his administration manager as an example. Robert realized just after he started that his administration manager was not communicating in a timely way via email nor was he getting the pertinent reports from this manager that he had requested. After meeting with the manager he discovered that this person who had an impressive resume could not adequately construct an email let alone use the spreadsheet program to file daily and weekly reports. During the meeting the manager admitted that he had purposefully used fraudulent information in his resume to obtain the position. A simple employee background check verifying previous employment would have stopped this person from even making it to the interview process. Upon further investigation Robert also found out that this employee had been convicted of retail theft and was currently on probation.

Once again, a simple criminal background check would have brought this information out in the open before this employee ever walked through the front doors of the hotel. It would have shown that he had in fact lied on his job application regarding whether or not he was convicted of a crime. As we delved deeper into the pre employment screening issue Robert was realizing that he needed to consult with background check experts to formulate a proper hiring process within the hotel.

In the end Robert was able to sit down with several members of the owners family including the VP of Human Resources and communicate the importance of retaining a reputable background check company. The good thing was Robert came out of the meeting with his job still intact and a budget to obtain the help of background check experts. Now Robert’s welcomed challenge is to choose the best suited background check company for the hotel. As a follow up I also explained the importance of conducting criminal background checks that encompass all of the potential employees former addresses and that as a suggestion to run state wide criminal background checks to ensure all counties are covered within a state. It was one heck of a roller coaster ride for Robert but in the end he was able to bring the pre employment screening problem to the forefront before anymore serious problems occurred.

For more information on background check experts , background checks , criminal background checks , employee background checks or pre employment screening contact us at the background check company or call 1.770.426.0547

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Employee Theft : “But What’s A Penny??”

February 8, 2012 by Leave a Comment

The title itself led to one of the largest internal theft cases I have ever taken in a small box electronics retailer. One of the most frustrating things any executive can encounter is when money is spent on tools and training and the employees completely ignore them. One of those tools that many retailers have is the ability to track daily cash shortages. In fact many retailers have the capability to track the shortages to the exact register and employee. This is no easy task; it is a combination of technology and register handling policies that allow a business to track not only the overall daily cash shortages but to also track each employee’s cash shortages. The reason for this is two fold, one it will potentially catch employee theft and two it will pinpoint training opportunities for those having difficulties handling transactions. The company I worked for had a great way to track the cash shortages down to the employee which allowed loss prevention and district sales managers’ easy access to audit any potential internal theft trends.

A disturbing trend I began to notice in several stores was the “give a penny, take a penny” slush fund. I would conduct a loss prevention audit and when I came to the cash handling part of the audit I would review the cash shortages for the past quarter. A red flag would immediately go up when there were no cash shortages or overages at all. At that point I would go on the hunt for the “cup” or “dish” of change that ultimately was being used to cover losses or overages in the store. The management always viewed it at a minor issue saying “what does it matter if we were short a bit of change any way?? What’s a penny?” I would then have to sit down and counsel the staff on the pitfalls of covering even the smallest of losses.

I would start with “the case” example which began with a store bleeding massive amounts of product. Since this retailer’s losses were mostly a result (about 75%) of employee theft we knew it was more than likely an internal job. We began our employee theft investigation by auditing daily and weekly inventory counts as well as the over/short cash logs. We were attempting to narrow the focus of the employee theft investigation to ascertain how the product was leaving the store as well as who was responsible. We had to stop the bleeding as well as pinpoint the thief before they realized we were on to them. One thing this store manager made sure to do was to keep very detailed inventory counts and logs. There was no “slush” fund in this store. A review of the cash over/short log showed a very interesting trend. One employee was having consistent small shortages, a few pennies here, a little change there. This was nothing that an untrained eye would view as anything other than a training opportunity.

Another interesting fact was the inventory losses tended to happen when this employee was working. There were other employees in the store that also worked consistently when the inventory losses occurred. We knew this was a case of employee theft. I also had a very good idea of what was happening but decided to install a pinhole camera over the register to confirm my suspicions. Three days later the employee theft investigation was over. The employee in question was caught red handed doing what is typically called “drop sales”. He would sell an unsuspecting customer product for cash, accept the cash, use a “no sale” to open the cash register drawer issue change then close the cash drawer and never give the customer a receipt. After the customer left the store the employee did another no sale and took the cash the customer had given him for the product.

So I asked the store manager after he saw an example of this on video, “what are we short?” He immediately stated “the product”, I asked “what else?” , he was confused for a bit and then the light bulb went on over his head “We are short the change he gave the customer”. I asked the store manager how we would have been able to narrow the focus of the employee theft investigation to the product leaving via the register area if we had not had the cash over/short log. He had no answer. I assured him we would have been able to figure it out but the investigation would have gone on a heck of a lot longer and the losses would have been piling up while the investigation continued. The employee admitted to several thousand dollars in product theft via the drop sale method. This example of internal theft proved to be a very good training example for the entire company. “What’s a penny?” is a question store management learned NEVER to ask.

For more information on employee theft , employee theft investigation or internal contact us or call 1.770.426.0547 – Atlanta Georgia

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RF Labels for different kinds of thieves.

February 8, 2012 by Leave a Comment

When a seasoned Loss Prevention agent thinks of Checkpoint security tags or RF labels he is not one to envision the be-all-end-all answer to retail theft.  Nothing is more effective than the steadfast vigilance and uncanny perceptive skills of actual agents.  But Checkpoint labels and RF security tags prove themselves as solid deterrents that stop shoplifting of a certain sort rather effectively.

There are two types of shoplifters that plague the retail world; the casual opportunist and the seasoned, organized veteran thief.  The seasoned thief, the one who makes their ‘living’ through such illicit acts, knows almost all the same tricks of the trade that loss prevention and law enforcement individuals use to catch them.  It doesn’t make them impossible to detect and apprehend but it does mean things like an RF label or checkpoint security tags will do nothing to stop them.  They have the knowledge to circumvent and defeat such things but in doing so it does open them up to being detected when they have to remove and dispose of defeated tags in a fitting room or when they need to skulk into a conspicuous corner.

As for casual shoplifters, they are the reason Checkpoint and RF labels are worth the implementation.  As many of us in the Loss Prevention profession have seen, once a casual thief finds evidence that the item they have selected won’t be an ‘easy grab’ they will generally back down.  By making the little fish quit before they start it gives us in LP the time we need to keep an eye out for those professional thieves.

 Visit the Loss Prevention Store to purchase Checkpoint labels, Checkpoint security tags, and other RF labels that can help you stop shoplifting in your business.

 For more information on Checkpoint labels, Checkpoint security tags, RF labels, RF security labels, RF security tags and how to stop shoplifting contact us at RF label or call 1.770.426.0547 

 

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Keeping Honest Employees Honest.

February 6, 2012 by Leave a Comment

Employee theft happens in many different forms. Most of the time we think of blatant merchandise or cash theft as the most prominent issue. One method that is often overlooked yet yields the potential for serious losses are refund fraud.

I worked an employee theft investigation where the culprit was an employee who worked at the refund desk. I noticed several of the same high dollar drill was missing from the store. I ran a report and noticed three of them were refunded in the same day. Suspicious? Very much so.

I reviewed the transactions on our CCTV system and saw the associate ring a refund without any merchandise present for the same customer in three separate transactions. Well now I know where that loss went! Because there wasn’t any actual product being returned, our inventory was now short the three drills.

While continuing the employee theft investigation, I noticed that this scenario happened several times with several different items. This case of employee theft quickly had reached the thousands of dollars mark.

Once the employee theft investigation had been concluded, we spoke to the employee. She stated that it was easy for her to do because no one ever looked at her returns. This was against our company’s policy to prevent employee theft. All high dollar returns were to be verified by a manager. Due diligence would have prevented these losses from occurring.

Most companies have policies in place for a reason. If they don’t have a policy, make one. Watchful eyes are the best way to keep employees honest. Don’t give them the opportunity, and they will be less likely to try to cheat the systems you have in place.

For more information on employee theft investigation, employee theft or internal theft contact us or call 1.770.426.0547 – Atlanta Georgia

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