Is shoplifting becoming more violent in the US? How can retailers counter the potential violence in their stores?

July 20, 2023 by

Shoplifting incidents can vary in nature and severity, and trends can differ across regions and time periods. While some instances of shoplifting may involve violence, it is important to approach the topic with caution and not generalize based on isolated incidents. Shoplifting-related violence is not necessarily a widespread phenomenon, but retailers should still take precautions to ensure the safety of their employees and customers. Here are some potential strategies retailers can consider:

Employee training: Retailers can provide comprehensive training to their employees on how to handle potentially difficult situations, including shoplifting incidents. This training can include de-escalation techniques, conflict resolution skills, and when to involve security or law enforcement. Loss Prevention Systems provides this LIVE training in person or on-line.

Visible store presence: Maintaining a visible presence of staff and security personnel in the store can act as a deterrent to potential shoplifters. When individuals perceive a higher risk of being caught, they may be less likely to engage in shoplifting or violence.

Effective store layout and surveillance: Retailers can design their stores with clear sightlines and unobstructed views to minimize blind spots. Installing surveillance cameras strategically can help deter theft and provide evidence if incidents occur. However, keep in mind that CCTV is more “after the fact”. There is some deterrence value however, there are better methods for prevention.

Collaboration with law enforcement: Establishing strong relationships with local law enforcement agencies can be beneficial. Retailers can work together with the police to share information, report incidents promptly, and coordinate efforts to prevent and address shoplifting incidents. You should set up an in person meeting with a member of your local law enforcement agency. Have them give you input about your stores vulnerabilities, how they respond and what other measures they can provide such as more frequent marked patrol car drive byes, walking patrol…. You should make it clear that they are always welcome in your store and encourage them to stop by. A cup of coffee, bottle of water…. sends the right message. Most law enforcement agencies have “Zone” type meetings, crime prevention meetings… You should join and go every time. This will keep you up to date on crime in your specific area.

Technology-based solutions: Retailers can explore the use of advanced security technologies, such as electronic article surveillance (EAS) systems such as a Sensormatic system, RFID tagging, video analytics, and inventory management systems. These technologies can help detect theft attempts, track inventory, and improve overall store security. Again, Loss Prevention Systems has all of these technologies and we sell, install and service nationwide.

Safety protocols and emergency planning: Retailers should develop and communicate clear safety protocols to their employees in case of emergencies or violent situations. This may involve creating evacuation plans, implementing panic buttons on your burglar alarm system. These panic buttons should be installed in places that employees can retreat to in the event of an emergency. Having them at the POS is fine but, the back office, stock rooms are better. Train your staff on how to respond appropriately in different scenarios.

It’s important for retailers to conduct a thorough risk assessment based on their specific store locations, customer demographics, and historical incidents to determine the most appropriate security measures to implement. Consulting with a Loss Prevention Expert or industry associations can provide valuable insights tailored to the retail environment.

For more information Contact Us. You can also visit our website.

Filed Under: antishoplifting, clothing alarm, Clothing security tags, Inventory Shrinkage, Loss Prevention Agent, Loss Prevention Consultant, Preventing Theft, Security, Seminar, Sensormatic Systems, Shoplifting Prevention, Training

Shoplifting & Return Fraud

June 7, 2023 by

Shoplifting and return fraud are two types of theft that can significantly impact retailers’ bottom line. Shoplifting is the act of stealing merchandise from a store, while return fraud is when a customer returns an item they did not purchase or returns an item that has been used or damaged. Both of these types of theft can result in lost revenue and can be challenging for retailers to prevent. However, there are several strategies that retailers can use to minimize their losses.

One way retailers can prevent shoplifting is by implementing security measures in their stores. This can include using security cameras, hiring security guards, and installing electronic article surveillance (EAS) systems such as a Sensormatic System that detect when merchandise is leaving the store without being paid for. These measures can act as a deterrent to potential thieves and can also help identify shoplifters when theft does occur.

Another way retailers can prevent shoplifting is by training their employees to be vigilant and to recognize signs of shoplifting. This can include looking for customers who are carrying large bags or who are dressed in bulky clothing that may be used to conceal stolen merchandise. Retailers can also train their employees to approach customers who are acting suspiciously and to offer assistance, which can deter potential shoplifters.

Return fraud can be more difficult to prevent than shoplifting, but there are still several strategies that retailers can use to minimize their losses. One approach is to implement strict return policies that require customers to provide proof of purchase and that limit the time frame in which items can be returned. Retailers can also use technology to track returns and identify patterns of fraud, such as customers who frequently return items without a receipt.

Another way retailers can prevent return fraud is by inspecting returned items to ensure that they are in the same condition as when they were sold. This can include checking for signs of wear and tear or damage, and verifying that all parts and accessories are included. Retailers can also use third-party verification services that specialize in detecting return fraud.

Remember, shoplifting and return fraud can be significant challenges for you as a retailer however, there are several strategies that can be used to prevent them. These include implementing security measures, training employees to recognize signs of theft, and using technology to track returns and detect patterns of fraud. By taking a proactive approach to theft prevention, retailers can minimize their losses and protect their bottom line.

If you would like more information please Contact Us or go to our web site at Loss Prevention Systems

Filed Under: antishoplifting, Background checks, Background Screening, clothing alarm, Clothing security tags, Employee Theft, Internal Theft, Inventory Shrinkage, Preventing Theft, Security, Seminar, Shoplifting Prevention, Training

What Are The Four Types Of Shoplifters & How Do I Deal With Them?

May 1, 2023 by

Shoplifting is a significant problem for retailers and businesses of all sizes. According to the National Retail Federation, shoplifting costs retailers billions of dollars annually. To address this problem effectively, it is essential to understand the different types of shoplifters and their motivations. Shoplifters can be broken down into four categories: Organized Retail Crime (ORC) groups, professional shoplifters, amateur shoplifters, and impulse shoplifters. In this article, we will discuss each of these categories and the methods that can be used to stop them.

Organized Retail Crime (ORC) Groups
Organized Retail Crime (ORC) groups are highly organized and operate like businesses. These groups often consist of several individuals who work together to steal merchandise from retailers. ORC groups typically steal high-value items that can be easily resold, such as electronics, designer clothing, and jewelry. These groups may also engage in other illegal activities, such as credit card fraud and identity theft.

To stop ORC groups, retailers must be proactive and work closely with law enforcement. Retailers can implement several security measures to deter ORC groups, such as installing high-quality video surveillance systems, using Sensormatic electronic article surveillance (EAS) tags on high-value items, and training employees to recognize and report suspicious behavior.

Professional Shoplifters
Professional shoplifters are individuals who steal merchandise for profit. These individuals are highly skilled and often work alone or in small groups. Professional shoplifters typically target high-value items that can be easily resold, such as designer clothing, jewelry, and electronics.

To stop professional shoplifters, retailers must implement strict security measures, such as installing video surveillance systems, using Sensormatic EAS tags, and training employees to recognize and report suspicious behavior. Larger Retailers should also consider hiring plainclothes security personnel to monitor the sales floor and deter theft.

Amateur Shoplifters
Amateur shoplifters are individuals who steal merchandise on a whim or for personal use. These individuals may not have a plan or a specific item in mind when they enter a store. Amateur shoplifters typically steal low-value items, such as cosmetics, snacks, and clothing.

To stop amateur shoplifters, retailers can implement several security measures, such as installing video surveillance systems, using Sensormatic EAS tags, and training employees to recognize and report suspicious behavior. Retailers can also use signage and displays to remind customers that shoplifting is illegal and will not be tolerated.

Impulse Shoplifters
Impulse shoplifters are individuals who steal merchandise on a whim or as a result of a sudden impulse. These individuals may not have a specific item in mind when they enter a store and may steal low-value items, such as candy or small toys.

To stop impulse shoplifters, retailers can implement several security measures, such as placing high-value items in locked display cases, using Sensormatic EAS tags and labels on high-value items, and training employees to recognize and report suspicious behavior.

Sensormatic EAS systems are highly effective in stopping professional, amateur and especially impulse shoplifters. Studies show that impulse shoplifters make the majority of shoplifters.

Retailers can also use signage and displays to remind shoplifters that shoplifting is illegal and will not be tolerated. However, keep in mind that it is difficult enough to get our legitimate customers to read our signs. It stands to reason that shoplifters will be the same. In all but impulse shoplifters, their intent, before they entered your store is to steal. A sign is not likly to deter them.

Also, keep in mind that shoplifters know that you are not likly to be watching CCTV cameras. CCTV is generally used for after the fact review. By that time they have stolen from you are are long gone. Even though you may feel that CCTV is a deterrent, shoplifters do not.

Because shoplifting is a significant problem for retailers, and it is essential to understand the different types of shoplifters and their motivations. By implementing strict security measures and having a friendly relationship with law enforcement, retailers can deter shoplifting and protect their businesses from financial losses.

For more information or to STOP SHOPLIFTERS NOW, contact us.

Visit our YouTube channel.

Visit the Loss Prevention Systems, Inc website.

Filed Under: antishoplifting, clothing alarm, Clothing security tags, Inventory Shrinkage, Loss Prevention Agent, Loss Prevention Consultant, Loss Prevention Investigator, Security, Shoplifting Prevention, Training

Preventing Shoplifting Loss Thru Training

August 4, 2010 by Leave a Comment

“It is of greater benefit to us to anticipate retail shrinkage, lax enforcement of controls, procedural defects that prevent shoplifting as opposed to concentrating only on resolving retail loss that need not have occurred”

 
We have trained tens of thousands of retail employees and management on theft prevention. Loss Prevention Systems training includes early warning signals of shoplifting that prevent shoplifting. If you prevent theft then you not only are ahead financially but you send the shoplifter down the street to your competitor.
Here are a few of our “early warning signals”
1 Unusually friendly relationships among employees and outsiders such as truck drivers, repairman and trash collectors. These outsiders can be in collusion with an employee who allows them to shoplift.
2 Customers that will only deal with one employee and refuse to buy from anyone else. This form of retail loss like the other two involves collusion.

3 Gifts or favors to accounts payable employees from suppliers or to accounts or to accounts receivable employees from customers.

Remember the key is to prevent theft and retail loss before it occurs!

For more information: Prevent Shoplifting or call 1.770.426.0547

Filed Under: Training