Preventing Shoplifting

The National Association for Shoplifting Prevention agrees with the retail industry about the effect shoplifting has in all of us. Communities across the country lose the taxes they would otherwise collect from the items being stolen from stores to help social and outreach programs that could benefit those communities in the long run. Shoplifting is a crime that costs the retail industry $45 billion a year, and we as consumers have to pay higher prices to offset the cost shoplifting has in these businesses.

What we, as consumers and retail employees must not forget is that Profiling a customer upon entering a store is not legal, and we must not lose sight of that. Macy’s and CVS stores have had legal suits because of  profiling that have cost them millions of dollars. Assuming a poorly dressed person entering your store is a shoplifter, is assuming too much.  The NASP states that there is no profile of a typical shoplifter.  Men and women shoplift as equally.  Poorly or well dressed customers have the capability to shoplift from the store.

A recent article about ways to prevent shoplifting advises to monitor children and poorly dressed people, because they write“Teenagers are the most likely to steal from you. People that are poorly dressed are statistically more likely to be shoplifters as well”. According to The NASP 25% of shoplifters are kids and 75% are adults. Unfortunately they do not post statistics about how well or poorly those people are dressed.  If years of research from organizations like The NASP tells you that there is no profile of a typical shoplifter, it is distressing to find articles that tells you to target poorly dressed people with no data to back it up. If kids or teenagers are your main target, then you will be missing out the 75% of adults that actively shoplift.

Preventing shoplifting is not about targeting people of color, how well they dressed, or if they are teenagers or not.  People  from all walks of life steal, and some of them are repeated offenders with an addiction problem or other types of issues.  Preventive measures that allows you to monitor ALL people including employees, is the only smart solution to take for any retail store.  Prejudices or preconceived notions of what a typical shoplifter is can be detrimental to stopping shoplifting and employee theft.

Recent research suggest greeting customers as they enter the store is one of the best methods to prevent shoplifting.  Employees should also wander the aisles, but that does not mean targeting “poorly dressed” people. A well lit store, or a store that has shelves that are well organized can deter shoplifters from entering the store.  Shoplifting is an inevitable part of doing retail business, get to know your store, and offer preventive shoplifting measures without targeting specific people.


Technology And Shoplifting

Shoplifting affects everyone. As shoplifting and employee theft seem to be an unstoppable problem for the retail industry, researchers try to find different methods to prevent and combat shoplifting.  Law makers across the country try to pass laws to deter shoplifters by imposing harsher sentences. Technology has for many years now helped loss prevention personnel catch shoplifters, and prevent bigger loses for stores.  But as technology has improved, shoplifters ways have changed to account for the technology being used to catch them.  As the technology evolves, so does the shoplifter. Are you keeping abreast of the problem? Keep reading by clicking the links below.


Why hasn’t security technology put an end to shoplifting?

As the UK crime rate falls, there is one crime that is on the rise. Recent figures show that shoplifting has consistently grown by an annual 6% against a wider backdrop of reduced crime. This statistic is surprising considering the vast amount of time, money and effort that goes into developing anti-shoplifting technology. So why isn’t it working?

How does anti-shoplifting technology work?

The vast majority of retail stores are equipped with several high tech security measures. CCTV cameras are the most common. According to the College of Policing, CCTV is more effective as a method of gaining evidence to catch and convict a criminal than as a deterrent.

Many security camera providers provide monitoring services to ensure footage is captured and analysed as efficiently as possible. However, surveillance systems require careful planning; Banham Group, security experts with more than 90 years’ industry experience, advise that CCTV installation must include guidance, particularly on data protection laws and system legalities.


Through the Eyes of a Shoplifter

In the June 1968 issue of the magazine, then-managing editor John J. Sullivan tried his hand at shoplifting from a few independent stores, just to see how easy it was to get merchandise past the sales register.

He didn’t have much trouble. With prior permission from the owners, he hit six stores in and around one city in one weekend, for a total of almost $250 worth of merchandise in about an hour—more than $1,700 today. Then-editor Bob Vereen got in on the experiment too, taking nearly $25 worth of merchandise in about 10 minutes from one store.

The point wasn’t, of course, to steal product from hardworking, honest hardware retailers. It was to show how easy it was to do so.

For a quick checklist you can share with your employees to make sure everyone is working to improve store security, click here to download our Loss Prevention Checklist.


Not all businesses on board with new shoplifting proposal

QUINCY, Ill. (WGEM) –

A new proposal by the Illinois State Commission on Criminal Justice and Sentencing Reform has been met with multiple opponents.

Right now, any theft valuing over $300 will land you a felony charge in Illinois. An Illinois criminal justice reform group has asked lawmakers to raise that thievery threshold to $2,000, in an attempt to combat prison overcrowding.

Executive Director Amy Looten of the Quincy Chamber of Commerce said on Monday that there are many reasons to oppose it.

“For every product that walks out the door, they’re not paying sales tax on that.” Looten said. “So our local government, our state government is not getting that income from the sales tax.”

Quincy Menard’s Assistant General Manager Scott Warner added on Monday that shoplifting affects many more people than just the person stealing.


 

Are You Ready To Catch A Shoplifter?

Big retail stores across the nation rely primarily in technology to prevent shoplifting according to industry analysts.  The physical loss prevention officers of long ago, are quickly being replaced by technology in the stores.  The interpretation and study of the data obtained fighting shoplifting and employee theft are invaluable during these times. 

While smaller stores rely on locking freezers to protect their merchandise, that is not feasible for most other stores. Smaller stores need to understand the problem, and find a  solution that is reasonable for them.

For more about this and other stories, follow the links below.


Retailer forced to use bike lock on chillers to prevent shoplifting

A Coventry convenience retailer has been forced to fit a bicycle chain lock on his chiller doors to prevent shoplifting after it cost him £12,000 last year.

Paul Cheema, owner of Malcolm’s Store, said as well as the bike lock, he had put bells on the chillers. He said the store had been targeted by gangs stealing large amounts of meat and cheese.

Speaking to Radio 4’s You and Yours, Cheema said: “One man took 32 packs of bacon and 20 packs of cheese. We put bicycle chains and doorbells on our fridges so every time a door opens an alarm sounds.”

He added that he was using social media to post pictures of suspects.


Eyes open: Catching shoplifters takes vigilance, prevention

When a retailer sees someone suspicious wandering the aisles, they can’t just call police.

Acting shady in a store isn’t illegal. Neither is putting an item in your pocket.

Under North Dakota law, an item must be taken past the last point of sale before it is considered stolen.

Jerry Cox, a regional manager for Valley Dairy in Grand Forks, said employees at their nine area convenience stores are trained to watch for shoplifters.

Often, he said, a shoplifter will pocket some items and purchase others. If an employee sees someone tuck something away between the aisles, they have to give the person every chance to pay. The clerk often will ask if there’s anything else they want.

“You have to assume they’re honest,” Cox said.


Using technology in today’s loss prevention career environment

“You don’t have to be an IT guy to understand cyber security, and it’s critical that you have enough of an understanding to know what questions to ask”

As an adjunct professor for AMU’s Center for Applied Learning, Dr. Robert Pittman imparts wisdom to next-generation loss prevention leaders, for whom he has the following warning—you can never “complete” your education. The world, risks, and business are always changing and loss prevention practitioners, and the loss prevention industry as a whole, must continually adapt. If not, individuals will find their career paths limited and the industry itself—just now gaining a seat at the management table—could be pushed to the background.

Today’s major retail operations are driven by technology, and entire supply chains rely on how effectively it is managed. Loss prevention practitioners need to have the skills to effectively navigate this tech-based environment if they want to advance their careers and help the LP industry thrive, Pittman believes. “Loss prevention used to be about focusing on the shoplifter in the store, but that’s completely changed. Those strictly physical security guys are quickly becoming extinct,” he said.


 

Tips To Prevent Shoplifting and Employee Theft

Shrinkage and employee theft cost the retail industry an approximate $42 billion a year according to recent industry studies.  Businesses around the globe lose less than merchants in the United States, but the quantity lost is still a tremendous amount that put retailers in a precarious position.  In the United States, the study suggest that close to half of revenue lost is due to employee theft. The retail industry is aware that while shoplifting accounts for a lot of lost revenue, employee theft can be so much more devastating for their business.

To read more about this and other topics, follow the links below.


Law column: Dealing with employee theft

Policies, record keeping can help protect employers.

There recently has been a spate of news articles regarding theft and embezzlement from Iowa cities. Former city clerks in Delhi, Garwin and Vining are all alleged to have embezzled or improperly spent hundreds of thousands of taxpayer dollars.

In another instance, a former city clerk in Casey was even indicted on charges of burning down City Hall to hide her alleged theft.

As the above stories revealed, an employer may not discover the crime until years after it has begun during an official audit or when someone follows a hunch or notices an irregularity. The Iowa State Auditor warned cities to “trust but verify” employees that handle money.

Public employers are not alone. One study by a national supermarket organization found that its employees were responsible for around 56 percent of supermarket thefts.

Such theft included shoplifting, taking cash from registers and/or providing unauthorized customer discounts. Theft should always be a terminable offense.


Top safety tips to prevent shoplifting

Despite the prevalence of security cameras and high-tech alarm systems, shoplifting continues to be a concern for retailers across the country, with well-versed thieves easily able to outwit these technological barriers.

For business owners this alarming trend is especially unnerving, given their reliance on stock and increasing competition from online retail sites. Rather than simply accepting theft as part of business ownership, it is important that storeowners remain vigilant, enforcing appropriate preventative measures and learning to identify some of the key signs that could give a criminal away. 

Here are a few top tips to bear in mind to avoid falling victim to shoplifting:

1. Know the signs

While not all shoplifters employ the same modus operandi, a few key behavioural traits should raise the alarm. Shoppers trying not to be noticed or walking around nervously are obvious candidates, as are those who loiter purposefully, picking up and putting back the same items repeatedly.


4 Home Depot workers in Palm Coast fired after helping nab suspected shoplifter

PALM COAST — Four Home Depot employees in Palm Coast say they are shocked, saddened, and left wondering why they were fired this week after helping to recover almost $1,000 in stolen store merchandise.

Jeffrey Miller, 59, of Palm Coast said he’d been working at the store on Garden Street for 10 years when he was fired Wednesday over a November incident in which he tried to help other employees stop a suspected shoplifter.

He said his help landed an already-wanted thief in jail, but a company spokesman said the interference was against national corporate policy.

“I was really shocked,” Miller said Thursday about being fired. “I never confronted this individual. Even if I saw him in a lineup I wouldn’t be able to show you what he looked like. All I was doing is getting a license plate (number).”


 

Starting A Better Year

According to the National Association for Shoplifting Prevention-NASP-there are 27 million people that shoplift in the United States today. That is 1 in 11  people, and 75% of those people are adults.  Women shoplift as much as men, and in case you were getting ready to profile an individual, there is no such thing as a profile of a typical shoplifter.

The busiest shopping season has passed, and if you haven’t taken inventory or are in the process of conducting one, you will realized the losses you suffered.  For many stores across the country, the holiday season is the busiest season for sales and hopefully profits, but is also the busiest time for shoplifters. One will hope that shoplifting stops when the holiday season ends, but as always, shoplifting is a year long crime that never ends.

What is there to do then?  Vigilance and preparation can help you prevent some of the shoplifting that happens at your store.

Did you know that good customer service can help you prevent some of the shoplifting at your store?

  1. Greet every customer that enters your store and ask them if they need any help
  2. Place high value items behind registers or locked up.  If they want the item, they need to have a person helping them unlock it.
  3. Have visible signs alerting the customer you will prosecute in case of shoplifting.
  4. Make the promise  of prosecuting true.  Believe it or not, shoplifters know which stores are easy target. Which stores have poor security, and which stores cannot really prosecute the shoplifter.
  5. If you check social media platforms, you will realize that there are groups of individuals that ask advice about which store they should target.  The help from other shoplifters is amazing, but you can learn whether your store is targeted and how they go about it.

Prevention, trained personnel, and clear policies and procedures can help your store and profits stay afloat.  The policies and procedures from store to store will change, but the underlying goal is the same.  Prevent losses or at least minimize the amount your store losses to shoplifting and employee theft by having clear goals and exceptionally well trained employees.


How Businesses Are Combating Shoplifting

Inventory, policies and procedures, and every aspect of how you run your store should be checked regularly.  Implementing policies, or business procedures in your store and never checking whether they are working or not is not profitable. Is your return policy being carried out as it was implemented?  Are you letting employees go unsupervised when it comes to returns?  There are many employees that are exceptional workers and work diligently and honestly, but it’s always better to maintain an atmosphere where they know the owner or management of the store are on top of things.

For more news about this and other topics, follow the links below.


Businesses rally to prevent shoplifting

TUCSON (KGUN9-TV) – Serial shoplifters cost business owners in Pima County $5.91 million a year. On Wednesday, the Pima County Attorney, law enforcement, and local retailers partnered together for the new “We Watch, We Prosecute” campaign to stop thieves.

2016 was the first year ever that 100% of retailers say they were victims of organized retail theft, according to a study by the National Retail Federation.
Police say 80% of organized shoplifters steal because of drug addiction.
The Tucson Metro Chamber brought together retailers, law enforcement and prosecutors to form the Coalition Against Retail Theft (CART).
CART’s “We Watch, We Prosecute” campaign will:
Educate retailers and consumers on protecting themselves from organized theft through workshops.

Increase tools for retailers to identify and help prosecute organized retail thieves by working more with law enforcement.


Westport police capture serial shoplifter

Detectives from the Westport Police Department have arrested a man they say is responsible for a number of shoplifting incidents at Lee’s Supermarket.

Police arrested Gutemberg Freitas of Westport for allegedly shoplifting more than $150 during a number of visits to the supermarket. Freitas was dubbed the “gassy bandit” after taking a package of Beano food enzyme supplements out of its packaging and leaving the store without paying for the supplements.

Police say Freitas, on a number of occasions, removed the Universal Product Code (UPC) labels from items then swapped them out with less expensive items. His thefts trace back as far as November 2016.


Diebold Nixdorf debuts world’s smallest self-checkout at National Retail Federation’s BIG show

CLEVELAND, Ohio — Imagine heading to your favorite supermarket and having the store know not only that you’re coming in, but what you plan to buy. Then as you walk through the aisles putting items in your cart, you’re also scanning them with your phone, which keeps a running tally of how much you’re spending as you go.

When you’re ready to check out, you bypass the lines at the registers and head straight to the self-checkout terminal, where you pay for your purchases with cash or a credit card swipe, and walk out.

That’s the kind of scenario that Diebold Nixdorf, the Summit County-based ATM and bank security company, envisions as it unveils what it calls “the world’s smallest self-checkout concept” at the National Retail Federation’s NRF BIG Show in New York on Jan. 15-17.

Diebold Nixdorf’s latest innovation lets customers withdraw cash or pay for their purchases at a kiosk that’s less than 10-inches wide, or the length of one and a half dollar bills. The kiosks take up a fraction of the floor-space of current ATMs and self-checkout registers and combines those abilities within a single unit that can fit almost anywhere, the company said.


 

Protecting Your Business From Theft…Are You Doing Enough?

The retail industry has been facing many changes for the last few years.  And although the nay sayers believe Amazon will eventually destroyed the retail industry, some experts believe the retail shops are  here to stay.

The issues that are affecting the retail industry are numerous though. Shoplifting and employee theft are costing the industry millions of dollars every day. Under-staffed stores, poor customer service and poorly trained employees, are bigger issues for the retail industry than Amazon is.

For more about this and other stories, follow the links below.


Are shoplifters getting it too easy?

Shoppers blissfully ignored a sign that only four garments could be taken into a department store dressing room. With armfuls of clothes and bags from other stores, customers entered and exited the fitting area, without supervision. It was a shoplifter’s paradise.

Two shop attendants frantically organised returns and refunds in a holiday-sale blur. Nobody enforced the dressing room policy, which is designed to reduce shoplifting risks, or watched customers to ensure goods were returned.

Whatever happened to department stores having a specialist assistant who manages the fitting rooms and is paid out of the security budget?

Visible signs of extra security – or much security at all, for that matter – were hard to find at this store. The main exit did not have a uniformed security guard. The handful of staff on the floor made no obvious effort to watch for thieves.


Protect your profits

Garden center owners share their stories of recovery and new strategies after thefts and break-ins. J.R. Pandy, a retailer in Ohio, explains how he’s continuing to fight for his business.

For as long as J.R. Pandy can remember, he’s been involved with the day-to-day operations of Pandy’s Garden Center in Elyria, Ohio, a business his parents founded around 1961.

“I think I was born here,” Pandy says of the grower/retailer he’s worked at since he was 12 years old.

Unfortunately, Pandy can also scarcely remember a time his family business wasn’t victimized by burglars, thieves, arsonists and other intruders and criminals. He says the garden center has been broken into and stolen from so many times throughout the years that the individual incidents tend to run together.

“I can’t even fathom to count that many times,” Pandy says. “It’s just an old hat — ‘Hey, we’ve been broken into, oh, great.’”

One of the most costly and recent burglaries at Pandy’s Garden Center came in May of 2015, when thieves entered the store grounds at night and made off with tools, trees, bulbs and other green goods. The thieves even took the store’s van, which was hotwired and driven off the premises.


Are You Doing Enough to Secure Your Stores?

Theft and robbery continue to rise, but new technology and planning can deter.

NATIONAL REPORT — Whether it’s violent crime, robberies, shoplifting or employee theft, convenience stores have been dealing with store security issues for years. New technology is allowing operators to amp up prevention and react faster to incidents, but in many cases — in c-stores and the entire retail industry — the situation continues to worsen.

“I’ve been involved in the convenience store industry for 40-plus years and the risk of loss has not changed. The most worrisome is robbery, and as c-stores evolved into 24 hours, the violence level increased,” Chris McGoey of McGoey Security Consulting told Convenience Store News.

Robberies are up all-around, specifically in convenience stores, as the latest released FBI statistics show robbery up 16.8 percent in c-stores/gas stations from 2014 to 2015. Rosemary Erickson, researcher, forensic sociologist and president of Athena Research Corp., based in Sioux Falls, S.D., says this is the largest increase she can remember in all the years she has been studying crime. Erickson has helped NACS, the Association for Convenience & Fuel Retailing, develop many of its security resources.


 

Is Your Store Protected From Employee Theft and Shoplifters?

According to the National association for Shoplifting Prevention (NASP) shoplifting cost the United States more than $35 million per day.  There are more than half a million incidents concerning shoplifting every day, and the issue does not seem to be abating.  Security systems across the United States seem to be implemented in every retail store you encounter, but the problem of employee theft and shoplifting are very much huge issues with no solutions. Is it misinformation the issue?  Do your  employees know you will prosecute if caught stealing? Is it poor personnel training the issue? Here are three articles with information to prevent your business becoming a heaven for shoplifters and employee theft.


6 Security Lessons for Preventing Employee Theft of High-Value Property

How do you stop employee theft of high-value assets?

The harm from employee theft grows as the value of property increases. For example, the FBI says a vice president of product development at Tiffany & Co. systematically stole $1.3 million worth of jewelry from the company, checking out jewelry to show to potential buyers or for other marketing purposes and never returning the items.

That case pales in comparison with a theft that came to light in 2009. A vault manager at Jacmel Jewelry in Queens, NY, stole $12 million in gold over six years—500 pounds worth, one piece at a time—by hiding it in the lining of her pocketbook.

To the extent possible, it’s good to keep high-value assets and critical material separate from employees, but that’s not always practical. In casinos, for example, line workers need access to huge chunks of cash. In such situations, what security measures are effective for preventing employee theft? It’s a complicated issue that demands the evaluation of a range of issues, including:

  • how employees are screened and monitored;
  • how materials are accounted for;
  • how investigations are conducted;
  • how staff is trained and motivated; and
  • how security is tested, assessed, and improved.

Are You Doing Enough to Secure Your Stores?

Theft and robbery continue to rise, but new technology and planning can deter.

NATIONAL REPORT — Whether it’s violent crime, robberies, shoplifting or employee theft, convenience stores have been dealing with store security issues for years. New technology is allowing operators to amp up prevention and react faster to incidents, but in many cases — in c-stores and the entire retail industry — the situation continues to worsen.

“I’ve been involved in the convenience store industry for 40-plus years and the risk of loss has not changed. The most worrisome is robbery, and as c-stores evolved into 24 hours, the violence level increased,” Chris McGoey of McGoey Security Consulting told Convenience Store News.

Robberies are up all-around, specifically in convenience stores, as the latest released FBI statistics show robbery up 16.8 percent in c-stores/gas stations from 2014 to 2015. Rosemary Erickson, researcher, forensic sociologist and president of Athena Research Corp., based in Sioux Falls, S.D., says this is the largest increase she can remember in all the years she has been studying crime. Erickson has helped NACS, the Association for Convenience & Fuel Retailing, develop many of its security resources.


Arden Fair Mall Store Employees Accused Of Stealing Thousands From Registers

SACRAMENTO (CBS13) — Two alleged Christmas-time criminals are under arrest after each was caught stealing thousands of dollars from their own employer’s cash registers at the Arden Fair Mall.

Cops arrested Sears employee Rowan Chan for stealing $2,700 from his job, and Macy’s employee Imani Randle for stealing $7,700 from her job.

Both were booked within hours of each other.

A Sacramento Police spokesperson says each retail employee was in charge of a store register and in both cases, put company cash on their own debit and credit cards for weeks by ringing up fake returns.

“Basically we call it phantom returns,” Security expert Terry Brown said.

Brown owns Armor Bearer Protective Services. He says Christmas time is a busy time for store security, monitoring their own employees, and phantom returns are an old trick.


 

Shoplifting Penalties, Preventing shoplifting, and Background Screening

How was 2016 for you?  Was it a winning year or one full of loses?  Were the personnel helping you during the holidays everything you expected?  Many businesses forgo the employee screening process due to the cost associated with it, not knowing the cost is only a fraction of what a bad employee would cost them in a very short period of time.  Read more by following the links below.


Changes in Shoplifting Penalties Make It Tougher for Retailers

Retail shoplifting penalties are undergoing changes. They aren’t all good.

Most readers of the LPM Insider are probably pretty familiar with shoplifting, its definition, its negative impact on retail operations and profitability and the shoplifting penalties for their state. It would be a lengthy process to learn the laws of every state and their shoplifting penalties because of the vast differences and constant change. Shoplifting laws have changed significantly in recent years—but rarely to the benefit of the retail industry.

Shoplifting and petty theft are criminal offenses that are frequently thought of as interchangeable, as they share common elements. Each crime requires the perpetrator to take something valued at or below a certain dollar amount, with the intent to permanently keep it, usually constituting a misdemeanor crime. The taking of something valued over that predetermined amount (as described by law) constitutes grand theft, which is a felony. State laws vary on the cutoff between petty theft and grand theft, and the shoplifting penalties assigned to those crimes vary by the amount stolen and by state. But, in general, to qualify for petty or grand theft, certain criteria must apply:

  • The victim of the crime had a “possessory interest” in the stolen item
  • The property was “taken away”
  • The victim did not agree to the taking

The defendant intended to permanently deprive the victim of their interest in the property.


Businesses rally to prevent shoplifting

Tucson, AZ — Serial shoplifters cost business owners in Pima County $5.91 million a year. On Wednesday, the Pima County Attorney, law enforcement, and local retailers partnered together for the new “We Watch, We Prosecute” campaign to stop thieves.

2016 was the first year ever that 100% of retailers say they were victims of organized retail theft, according to a study by the National Retail Federation.

Police say 80% of organized shoplifters steal because of drug addiction.

The Tucson Metro Chamber brought together retailers, law enforcement and prosecutors to form the Coalition Against Retail Theft (CART).

CART’s “We Watch, We Prosecute” campaign will:

Educate retailers and consumers on protecting themselves from organized theft through workshops.

Increase tools for retailers to identify and help prosecute organized retail thieves by working more with law enforcement.

Resources like signs warning thieves of surveillance cameras to deter theft.


Background Screening As a Commitment to Public Safety

The need to hire the most qualified candidate has never been greater. Companies that utilize background screens demonstrate their commitment to ensuring safety.

The need to hire the most qualified candidate, and the inherent risk in hiring the wrong candidate, has never been greater.

What’s at stake

Workplace violence, unethical business practices and misleading résumés are on the rise. The costs of fraud, embezzlement, theft and violence are a multibillion-dollar drain on our economy, bleeding organizations both large and small.

Furthermore, negative publicity associated with negligent hiring — especially as the result of a less than thorough background check, or worse, no background check — can devastate the very foundation of a trusted organization. Now more than ever, companies should be using regulated, professional background screeners.

Less expensive than you think

The most common reason among employers for not conducting background screens is cost. That background screen cost, however, represents a fraction of the cost involved in turnover, termination, re-recruiting, re-hiring and re-training. And that’s best-case scenario for a bad hire.


 

Protecting Yourself After The Holidays

The busiest shopping season of the year is almost done.  The gains  and loses of the year will be accounted for, and if you had a good year, it will show on the gains column.  Preventing shoplifting or minimizing shrinkage in your store does not end at the end of the year.  Shoplifting is a continuos problem for retailers, and the loss prevention team in your store.  The beginning of the new year though, offers you a unique opportunity to start over, study the loss prevention team’s effort, and make the necessary changes for a better year.

Read the following articles for more about this and other stories.


Could Amazon Go Eliminate Shoplifters? Customers ‘Just Walk Out’

Amazon Go is a new idea in retailing, now being tested at a store in Seattle, that eliminates the need for customers to go through a checkout line. The so-called “just walk out” experience depends on “the world’s most advanced shopping technology.” Customers simply enter a retail store, choose the goods they want, and leave. The checkout process is automated: The selected goods are charged to the customer’s account automatically.

Solving Shoplifting

Most of the information I have read about the system emphasizes its benefits in terms of customer convenience. However, another huge benefit would be to essentially “solve” the problem of shoplifting. Anyone – criminal or not – who enters the store, takes items and leaves will be charged for the goods.

Shoplifting has been a huge and intractable cost for retailers for decades. Solving it is no small feat, and the potential money savings could help to pay for wider use of Amazon Go technology. After all, the high costs of the system are cited as one obstacle to wider implementation.

Amazon Go Smart Phone App

The Amazon Go system involves a smart phone app that identifies the customer as he or she walks into the store (presumably through a turnstile). In addition, there are computerized systems in place that automatically identify which customers pick up which items from the store shelves, and keep a running, real-time tally of who buys what. No need for check-out lines; it’s all automatic. Customers only need an Amazon account, a supported smartphone, and the free Amazon Go app.


Tips for avoiding holiday theft after the gifts are opened

Joplin Police officers say you can keep your holiday gifts from getting stolen by not putting those empty boxes in your trash, alerting people what you just opened. Instead, go to a dumpster and dispose your trash, especially those in bigger boxes like a TV or a laptop.
You can also use a generic-looking box or a black trash bag to hide your gift trash.

“Every day, citizens can be a target or a victim of identify theft or anything like that, so you want to do everything you can to prevent the prevent that likelihood that you become that target,” explained Sgt. Dan Haskins of the Joplin Police Department.


BBB: Ten consumer tips for the upcoming year

Better Business Bureau is proud of our mission: to be the leader in advancing market place trust. In order to fulfill that mission, every year BBB offers thousands of tips for consumers to help them find a business they can trust.

BBB helps people find and recommend business, brands and charities they can trust. Better Business Bureau serving Central, Coastal, Southwest Texas and the Permian Basin compiled the top 10 consumer tips to help you fight scammers, prevent identity theft and save money in 2017:

  • Do your research. Always check a business out with BBB before you buy. For any business, visit bbb.org to view their BBB Business Profile, which includes contact information, complaint details and customer reviews.
  • Protect your identity. Always shred paper documents that include sensitive financial data and dispose of computers, cell phones and digital data safely. Safely store all personal documents, such as your Social Security card. Pull your credit report at least once a year, and check your credit and debit card statements frequently.