Valentine’s Day and Shoplifting

Some of the most stolen items in stores in the United States are not surprising.  From Infant formula to razors, people are stealing these items to sell them for quick cash or because they are shoplifters that are dedicated to doing this crime. Valentine’s Day is approaching, and some of the items that seem to be gifted during this day are among the most commonly stolen items in the United States.  A shoplifter will steal any time of the year, whether the opportunity presents itself or not, or whether it’s a holiday or a weekday.  As a store manager or employee of a store, greeting and treating a customer politely can gain you a customer, and deter a shoplifter from stealing from your store.  Customer service has been proven time and again to be a great deterrent to shoplifters, and cannot hurt to be polite and competent with your regular customers.

Here are the ten most commonly stolen items in the United States:

1. Alcohol – It is not surprising that alcohol is one of the most sought items to steal.

2. Makeup– small items that are accessible on the shelves  and that can be concealed with very little work, makeup is one of the hot items to steal every day of the year, not only during the holidays

3. Fashion accessories -including creams, sunglasses, belts, and scarfs can easily be concealed and carried away between jackets or other loose fitting clothing

4. Mobile Accessories– From chargers to cases and everything you need for your smartphones and Ipads are some of the items many shoplifters can steal and that are easily sold elsewhere for a profit.

5. Beauty and Hygiene items but especially razors are one of the top items shoplifters seem to prefer to steal.

6. Lingerie – February 14th. is just two weeks away, and believe it or not lingerie seems to be very popular to give and receive during this sweet holiday.  If you are a retail store and sell Valentine’s day items, prepare your employees for the shoplifting that may occur.

7. Meat – Red meat is not good for our health, but apparently shoplifters like to steal meat from supermarkets and is one of the most commonly stolen items today

8. Baby Formula– One of the most stolen items today is baby formula. Shoplifting baby formula and then selling for a profit seems to be the way shoplifters prefer to do this and stores across the country seem to be feeling the pinch

9. Chocolate – For Valentine’s Day, chocolate is a favorite for many people.  Keeping a lookout for this item can probably reduce your losses a bit this February and throughout the year.

10. Over the counter drugs– With the price tags of some of these over the counter medications, it is not surprising many people are choosing to steal them instead.


 

Employee Training And Shoplifting

After the holidays, you probably have a whole array of chores you must do to decide whether you had a good or bad year.  The holidays are behind us, and if you seem eager to have new strategies to put in place, it is not uncommon, and you are not alone.  New year resolutions are abundant during this time of year, and even though many of them are related to exercise, eating and health issues, yours can be directed completely to the business side of your life.

For a retail business owner, employee training is always an important issue they should not neglect.  There are many aspects of every business that owners must take care of to ensure a well-run business and employee training is one of those important issues they must keep in mind.

Employee training has been shown to help businesses keep more of the profits, and to reduce the shoplifting happening at their stores.  Paying for employee training is one way of investing in your business, and seeing the return of investment right away.

One of the many benefits of employee training is the certainty your employees will know what to do in case a shoplifting incident occurs.  From the way they approach the suspected shoplifter, to the way they apprehend them, their training can be the difference between a lawsuit for your store or not.  The guidelines they are supposed to follow are clear for trained employees when dealing with a difficult situation, and a dangerous situation is clearly assessed and dealt with before lives are endangered.

Employee training can also be a deterrent to shoplifters.  Shoplifters will be less eager to enter your place of business if they know they will be approached and even questioned or apprehended if they do something illegal.  Making your business a place where shoplifting is hard can get around to other shoplifters.  Sharing the names of “easy” places to shoplift is well known among them, make yours the “hard” place shoplifters are unwilling to try.

Trained employees know how shoplifters behave and how they try to get away with stolen merchandise.  They know which items may be a target for shoplifters, and which ones if the opportunity presents itself will be stolen without a second thought.


 

 

Retailers’ Biggest Nightmare: Shoplifting

Big corporations across the globe worry about cybersecurity attacks and the repercussions those attacks have on the corporation’s bottom line. These cybersecurity attacks to their servers and information databases can be costly and can bring with them costly lawsuits as well.  But, according to many analysts, employee theft and shoplifting are the more concerning issues affecting the retail industry.  They alone account for more than two-thirds of their shrinkage and that figure seems to be rising every year.  During the holiday season, those issues become more problematic and costly, and the retail industry looks for ways to prevent the great loses they will certainly suffer during this jolly time.

For more about this and other stories, follow the links below.


This crime in the workplace is costing US businesses $50 billion a year

There is a hidden risk facing small businesses across the country that often goes unnoticed until it suddenly rips through a firm’s finances: employee theft. It’s a crime that is costing U.S. businesses $50 billion annually, according to Statistic Brain.

Matt Ham can attest to that. He has had two run-ins with thefts by employees at his small business, Computer Repair Doctor, which has eight stores in Florida, Ohio and South Carolina, which collectively totals 30 employees.

At a store in Florida, two employees were caught stealing parts from inventory and skimming cash about a year and half ago, he said. After a thorough investigation, Ham sat them down with his attorney and they came up with a plan for restitution. Both employees had to pay back the thousands of dollars they stole. The chain has now put more safeguards in place, such as better inventory controls and a strict cash-counting process.


Survey finds no let up in one of retailers’ biggest threats

Nearly all retailers fell victim to organized retail crime during the past year. And the losses are mounting.

 Ninety-six percent of responding retailers experienced ORC in the past year, according to the 13th annual ORC study by the National Retail Federation. And 67% reported an increase in this type of activity during the past year.

The survey of retail loss prevention employees found that losses averaged $726,351 per $1 billion in sales, up from $700,259 last year. Los Angeles continued to be the hardest-hit area for ORC in the nation, a position it has held since 2012. Following in order were New York City, Houston, Miami, Atlanta, Chicago, Orlando, San Francisco/Oakland, Orange County, Calif., and Northern New Jersey.

“Organized retail crime continues to be one of the biggest challenges to retailers of all sizes,” NRF VP for loss prevention Bob Moraca said. “These crimes happen across the country every day, with criminals getting smarter, more brazen, more aggressive and sometimes even attacking store employees and shoppers. Fighting ORC is a full-time job, and retailers must learn how to stay a step ahead of these thieves.”


Loss Prevention Trends to Watch During the Holiday Shopping Season

All retail eyes are focused on online security and digital transactions during the holiday season. But according to the National Retail Federation (NRF), shoplifting and employee theft accounted for more than two-thirds of inventory shrinkage in 2016. Retailers need to improve their internal security systems to boost their loss prevention abilities and keep their shrink rate from rising above last year’s historical high of 1.44 percent.

Retail store shrinkage is a known part of the industry, but with all the attention centered around cybertheft of customer information and implementing proper security measures at point-of-sale (POS) systems, the age-old problem of losing products at the physical store has taken a back seat.

Leveraging Cybersecurity Technology for Loss Prevention

Technology is playing a larger role across all retail efforts, and some of the tactics employed in the back office to protect the company’s digital data can be expanded to store-level prevention. The specifics of the skills needed differ between cybersleuths and on-the-floor store personnel, but more education and discussion between these disciplines can help.


 

Holiday And Shoplifting, Are you Prepared?

For many big retailers and the small mom and pop shop, the holidays are something to be excited about.  Your sales increase and the shop can truly see profits coming in during this time of year.  But, for them, shoplifting is and can be a devastating income loss that they may not escape nor recover from quickly enough. 

According to many analysts, there are many items that seem to be targeted by professional shoplifters to be stolen from your shop.  From designer clothing, laundry detergent, and high-end liquor, the team of organized crime rings target specific stores to shoplift thousands of dollars worth of this type of merchandise.

If you are doing business in the retail industry, prepare you loss prevention team this holiday season to be aware of the many shoplifting tricks these professional thieves know how to do.

For more about this and other topics, follow the links below.


Local shoplifting spike, national statistics show growing trend

Latest statistics show 1 in 11 Americans shoplift

SOUTH EUCLID, Ohio – Some northeast Ohio law enforcement agencies are reporting a spike in shoplifting, as we make our way into the center of the holiday shopping season.

South Euclid police reported several cases since October – some of the suspect arrests captured on police body camera video.

South Euclid Assistant Chief Joe Mays told News 5 some of the offenders are caught repeatedly, and that it’s up to parents and family members to monitor their children, and get those arrested the help the they need.

“It’s a consistent cycle of individuals who commit these shoplifting offenses,” said Mays. “Parents should know where your kids are, what they’re doing, and who they’re hanging out with. We’ve had instances where we’ve gone into a home and a parent will say well yeah they came home with a television, but they told me they got it from a friend.”


Blotter: Dallas cop posts bail after arrest on shoplifting charge in Denton County

Dallas police Officer Christopher Hankins was released from Denton County Jail on Thanksgiving Day after he was accused of shoplifting groceries at a Wal-Mart in Cross Roads.

Capt. Orlando Hinojosa, a spokesman for the Denton County Sheriff’s Office, said Hankins was released Nov. 23 after posting $1,000 bail. He was arrested the previous day on a charge of theft between $750 and $2,500.

The Northeast Police Department responded to the theft report about 1:30 a.m. at the Wal-Mart  in the 11700 block of  U.S. Highway 380, according to The Dallas Morning News. The officer had been wearing his Dallas Police Department windbreaker, The News reported, and a manager said he was in the store for about two hours.


 

Proper Preparation For Holiday Gift Returns Reduces Fraud

The end of the holiday gift buying season ushers in the inevitable holiday gift return season. Clothes that don’t fit, ugly holiday sweaters no one really wanted, toys that were too old for a young child or too young for the older child all lead to returns, exchanges, and refunds. For those who have been in retail for any length of time, we know that many of these items will be returned without tags or a receipt and not even a gift receipt. It also means people will try to return merchandise to your store that was never even purchased there, despite what the customer in front of you says. This means it is prime time for those who engage in return fraud. There are so many people making returns that trying to separate legitimate refunds and exchanges from the fraudulent ones is difficult. There are steps you can take to minimize the number of fraudulent returns you accept.

  • Ensure you have your store return policy clearly posted at the points of sale all year round but make it especially prominent during November and December.
  • Encourage cashiers to remind customers of the store return policy at the time of purchase. If there is a time limit to how long a customer has to refund an item that should be stated.
  • While some stores have gone to print as well as emailed receipts if your store has instituted this recommend that patrons use BOTH options. This means that even if a receipt is lost it should still be in their email.
  • Open packages to see what is inside even when shrink-wrapped. The really good criminals will know how to seal a rock inside a box to make it look normal.
  • Require a government-issued I.D. card with no-receipt refunds. It may sound extreme but those persons who engage in fraud are less likely to do so if they have to produce a picture ID.
  • For no-receipt refunds require an exchange for a like item. Criminals have gotten to the point where they are willing to accept in-store credits what they don’t want is the merchandise. Exchanging for a like item defeats their purpose.
  • Be ready for the returns. If possible have one return line for receipted returns get customers through more quickly. Have a second line for no receipt refunds/exchanges that may take more time to process. You will make life easier for the customers with receipts and you give cashiers the opportunity to be more thorough with no receipt returns without feeling pressured to hurry through the transactions.
  • Don’t leave a regular employee alone with a line of customers, have a manager at the return desk or register too. Most customers will be understanding of wait times and return policies but some won’t be and hourly employees shouldn’t have to put up with the added stress caused by upset “no-receipt” returners. Fraudulent returners also look for employees who appear to be young or relatively new. Having a manager up front can discourage some of these people.

Being aware in advance that fraudulent returns will be attempted helps prepare managers for the situations when they arise.

It should also be pointed out that gifts are not the only items that will be returned fraudulently after the holidays. A lesser-known practice called wardrobing will also be conducted by dishonest customers. Store owners should be aware that these will be the Christmas or New Year’s Eve partygoers that don’t want to rent an outfit or buy it outright. The problem with this group is they are returning their merchandise with the tags intact and with a proper receipt. Unless they are returning the items outside of a specified policy it can be very hard to put a stop to this activity. An example might be if a store has a 30-day return policy and a customer attempts a return on day 31. This would be a clear reason to turn down the refund. The only sure way to prevent this fraud is for a store to use devices known as wardrobing tags on clothes to keep it from occurring. Loss Prevention Systems Inc. can provide more information on this type of fraud for store owners or managers interested in deterring the activity.

Not all no-receipt refunds during the holidays are fraudulent but a significant number are and it hurts a store’s profit margin. Make preparations now and put control measures in place that will make it hard for criminals attempting to cheat your business.


Is New Technology The Answer to Stop Shoplifting?

During this holiday season, shoplifting and organized retail crime are some of the major problems retail owners and managers face.  The incidents occurring every single day according to some experts are near the 500 mark every single minute in the United States. Holiday shoppers, inventory etc, are issues the retail industry know how to deal with during this time of year, but the increase of shoplifting is a problem they have to face every single day without a solution.

For more about this and other topics, follow the links below.


Is holiday retail still king? 4 ways to get smarter about holiday marketing

As more consumers shop outside the traditional holiday shopping period, how should marketers react? Columnist Kyle Henderick outlines four ways to help your brand stay ahead of the competition.

Get ready — the holiday season is upon us, and the retail landscape is changing yet again.

While the traditional holiday season has always been a cash cow for retailers, recent data shows that many consumers no longer limit their holiday shopping activities to the period from Black Fridayto Christmas Eve. With accessibility and shipping barriers lowered, consumers are evolving their spending habits to buy early. This gives retailers both a challenge and an opportunity this year.

Do changing consumer behaviors mean that you should reduce your investment in traditional holiday retail marketing activities? Or, in the new holiday retail environment, can you position your retail brand to benefit from the evolving behaviors of today’s consumers?

Holiday retail shopping behaviors vary by generation.


The New Tech Helping Business Owners Stop Shoplifters

Amazon is known as the biggest retailer online, but most people don’t know that Amazon has taken two big steps into physical retail. The better known is Amazon’s recent purchase of Whole Foods, but last December the tech giant quietly opened a small grocery and convenience store, Amazon Go, that works differently than any other.

At Amazon Go, shoppers are tracked with a series of cameras and sensors the entire time they shop. You can just walk out the door without paying a cashier, they say it feels like shoplifting, and the items are automatically charged to your credit card. While this looks like a science fiction movie, the technology is in place today helping retail store managers thwart shoplifters.

500 Shoplifting Thefts Per Minute

Shoplifting may not seem like a big deal to regular customers who pay for the goods they take home, but it is a huge problem across the United States. In fact, there are about 500 shoplifting incidents per minute, performed by a combination of professional thieves and amateurs trying to sneak away with a freebie.


Dane County leaders encourage holiday shoppers to buy local

DANE COUNTY (WKOW) — There is a push by Dane County leaders to support local businesses this holiday season.

November marks the launch of Shift Your Shopping. The program encourages consumers to buy from local businesses ahead of the holidays. On Friday, Dane County Executive Joe Parisi and other county leaders gathered to highlight how important it is to do so.

Studies show Americans spend a large portion of their annual retail shopping budget between November 1 and December 31. According to the National Retail Federation, retail sales in November and December generally increase 3.6% to roughly $650 billion.

When that money is shifted to locally owned, independent businesses, they generate more economic benefit in local communities than money spent at national chain outlets.

“Small business Saturday is more than just retail,” said Dane Buy Local Executive Director Colin Murray. “It also includes restaurants, grocery stores, hotels, flower shops, the list goes on and on. They’re all individual businesses that rely on the local economy to be successful.”


 

Shoplifting and Preventable Measures

As a manager of a retail shop, the layout of the store is probably out of your hands and there is nothing to do about it.  You have no control if the changing rooms are way in the back of the store where the opportunity to shoplift presents itself with regularity.

There are several tactics to prevent shoplifting in your store, and even though the layout of the store is out of your hands, other preventive measures can be taken to prevent and deter shoplifting.

According to experts, these preventive measures can help you manage your store better:

  1. Customer Service
  2. Lighting
  3. CCTV cameras
  4. Staff training
  5. Signage
  6. EAS and Security systems

Each and every one of these preventive measures cannot solve the problem of shoplifting.  But when a manager or owner of a store is vigilant and knows they need to use a combination of these measures to prevent shoplifting, then the results can be seen clearly.

Target has announced that as of October, they have increased the minimum hourly wage to $11.  With this increase, they hope there will be a decrease in turnover and sick days and an increase in productivity from their hourly employees.

Whether they believe employee theft will decrease with this increase in minimum wage is still unclear. And research has not found to be the case.

For more about this and other stories about employee theft and shoplifting, follow the links below.


Target’s Minimum Wage Increased. What Does That Mean for Theft?

To reduce loss from theft, retailers need employees to be more honest. Could Target’s minimum wage bump help?

Employee theft is a source of loss simply too costly to ignore, which is why loss prevention practitioners are always on the lookout for novel ways to prevent it. But what if the best theft-prevention tool wasn’t a security measure at all? What if you just paid your store associates a little more money? Would that make a difference? To what extent can wages act as a loss prevention tool?

On Sept. 25, Target announced its plan to boost staff pay. “This October, we’re raising our minimum hourly wage to $11—and we plan to increase the minimum hourly wage for all team members over the next few years to reach $15 by the end of 2020,” the company said in an announcement. According to the consensus of research, Target may experience a range of benefits for its investment, including an increase in worker productivity and decline in turnover and sick days.


Hampshire businesses targeted 35 times a day by shoplifters study shows

NEW research has found that across Hampshire more than 35 incidents of shoplifting take place every day.

A study by OnBuy.com revealed that Hampshire Constabulary reported 12,578 shoplifting offences throughout 2016/2017.

The figures showed that the force had the eighth highest rate for the crime in England and Wales.

Of the 43 police forces within that area, Metropolitan Police Service had the highest rate with 47,580 crimes reported, where as the City of London Police were bottom with just 729 incidents.


Shoplifting Prevention

Kleptomania is a mental disorder.  Not as serious as a more severe case of schizophrenia for example, but a mental disorder nonetheless.  The inability of people suffering from this disorder to stop themselves from grabbing merchandise and stealing it is a problem mental health professionals try to understand and help these sufferers find a way to overcome.

The problems caused due to shoplifting are many. Police departments across the nation spend countless hours answering calls to retail shops where shoplifting incidents occur daily.  Society as a whole loses the taxable merchandise lost to shoplifting, and the owners of some of these retail shops see their business crumble due to the heavy shoplifting they experience. But, we must remember that in some cases, these people need help, not jail.

Read more about this and other stories.


Some retailers are bracing for the ‘Silver Tsunami’ by embracing senior shoppers

With the emerging “Silver Tsunami,” a metaphor for our aging population, retailers are preparing for the tidal wave of some 78 million Baby Boomers turning 65 and over in the next 10 to 20 years

With their growing numbers and vast purchasing power, senior shoppers present both an opportunity and challenge for retailers. For some of the biggest names in the industry, including Kohl’s, Best Buy and Boscov’s, the 60-and–over crowd represents an important customer base already, and they are doing even more to accommodate it.

“This demographic should be important to retailers as there is a gap between the scale of the senior consumer population’s purchasing power and the current offerings in the retail sector that are more geared toward younger shoppers,” said Deborah L. Weinswig, managing director at Fung Global Retail and Technology in New York.


Kleptomania: Understanding the mental disorder

Many people with kleptomania live lives of secret shame because they’re afraid to seek mental health treatment. 

Approximately 6 in 1000 people suffer from this mental disorder, translating to approximately 1.2 million people in the United States.

Understanding kleptomania and the constant desire to partake in the activities associated with the disorder will help an individual to seek an appropriate amount of treatment to help eliminate the behavior.

The majority of individuals who suffer from kleptomania begin exhibiting symptoms during their late adolescence and early adult years.

The most unfortunate aspect of kleptomania is that it prevents the sufferer from leading a productive lifestyle as they are constantly faced with the need to steal.


UCLA basketball players, reportedly accused of shoplifting, await their fate in scenic Chinese town

The young American athletes took a detour to this Chinese lakeside town on their way to play basketball. Now, in a bizarre situation that has entangled some of college sports’ most promising players, three may not be able to leave it.

UCLA freshmen LiAngelo Ball, Cody Riley and Jalen Hill are holed up in Hangzhou, a tourist town in southeastern China about 100 miles from Shanghai and the opening game of the season — in which they will not appear. Police questioned the men this week on suspicion of shoplifting sunglasses from a Louis Vuitton store. They must remain here and await a decision by Chinese authorities on how to proceed.

For many, this former ancient capital is a breezy escape from the industrial grime of other Chinese cities. But for these college students, it’s likely a crushing symbol of how little they know about the country and its opaque judicial system.


 

Safety and Security For Your Retail Store

As the biggest shopping season of the year seems inevitable close, retailers across the world prepare themselves to not only have a great holiday season but a profitable one.

Merchandise is not the only aspect retailers need to prepare themselves for this season. Hiring employees and making sure security is in place are as important as the merchandise they plan to sell.

Retail shoplifting cannot be solved by having a  simple solution only.  Management, owners, and employees play an incredibly important role to combat shoplifting in their stores among security systems and loss prevention personnel.

CCTV systems cannot by themselves offer the solution for the growing shoplifting problems that are pervasive in the retail industry. Customer service,  personnel training, or security systems cannot be the answer to this problem either if they are implemented by themselves.

A security system, excellent customer service, and trained personnel in the store can help you combat shoplifting if implemented together to offer a solution to the shoplifting in your store.

Having excellent customer service first and foremost has been found to help deter shoplifting in retail stores as well as any other security measure.  Trained personnel at checkouts can stop customers from lingering too long and walking out with merchandise they have not paid because the lines were too long and didn’t want to wait any longer.

Implementing security measures to follow in case of a shoplifting incident can save lives. Is the security personnel team in your store trained and know what to do when approaching a shoplifter?  Reviewing security measures with all your employees is paramount, but security personnel need to know what to do and when to do the approaching and apprehension of a shoplifter.

Keeping your employees and customers safe has to be your number one priority regardless of what the shoplifter is pocketing.  By following the guidelines of the store, employees and customers alike can feel safe and can count on the store to protect their safety. No amount of merchandise that a shoplifter is pocketing is worth the lives of your customers or employees.

Have a safe and profitable season this year!


Helpers Hired For The Holidays May Take Advantage of You

I wonder if Santa Clause conducts background checks on his newly hired elves? I’ve been contemplating the chaos that would take place in Santa’s workshop if he just hired any old elf to work for him. Does Santa ever get into a time crunch right around June and bring in seasonal hires to help meet timelines to get all of the toys made? Imagine the pilferage that would ensue if Santa’s Helpers haven’t been properly screened for criminal activity before being brought on board. Defective dolls might be delivered to darling little girls who deserve better. No firetrucks for a little fella because a fiendish elf stole it.  I have no idea what might happen at the North Pole but what I do know is that retailers DO get in a crunch for adding seasonal staff and that CAN lead to criminal activity and chaos.

     There are times when employers hire staff for their busiest times of the year but they rush into it as if they had no idea it was coming. Poor strategic planning can lead to a hurry up and hire mentality. This leads to a myriad of issues:

  • Managers are no longer as selective as they would be if they were hiring at any other time of the year. Interviews are shortened and unless something glaring stands out on an application it is submitted to Human Resources with a request to hire.
  • The focus is on getting a candidate into “the system”. They can be included in orientation and trained in time to fill the holes in the schedule. This is prime time when other concerns fall by the wayside.
  • People are hired who may not truly have the competency to do the job they are hired for. Forget potential theft issues, these workers through no fault of their own may just not be good at their job. A new cashier may not know how to count back change. They may not understand when a short-change artist is trying to con them. They may not get enough training to understand the importance of looking at everything that comes through the lane. Each of these issues causes significant cash and or merchandise shortage to the store.
  • Pre-employment screening may not be done. Background information that might have uncovered a checkered past is never discovered because there wasn’t enough time to conduct a check and get the training started. Was a convicted felon just hired? Perhaps it was just a simple petty larceny charge on their record. It could be a conviction for assault was not reported on the application and the employer won’t know because there was no pre-employment screening.
  • Hiring on the fly may result in bringing in someone who has been fired for poor performance or insubordination and that attitude may carry into the new workplace.

The list can go on but the bottom line is that not making staffing plans for the busy season can impact more than you might think.

What is the solution? You have to get the store staffed and you will be competing against every other retailer for limited resources. Plan a stepped process for adding new team members to your store.

  • First, make a commitment that EVERY new hire will undergo a pre-employment screening NO EXCEPTIONS! Loss Prevention Systems Inc. can conduct thorough background checks that will minimize your chances of bringing in a poor candidate.
  • Determine how many new employees you need and add at least 5 to 10 to that number to account for attrition.
  • Establish where you will post your job ads and what date you will begin interviews. Build a realistic timetable that includes the length of interviews, length of time for conducting the background check and length of time to complete hiring paperwork and orientations and training.
  • Set a Firm “Do Not Hire After This Date” date. Make it firm and don’t allow other managers to make exceptions.
  • Allow at least one full week from the time the last person is expected to be hired and processed to get properly trained. Failing to do so sets the new employee up for failure.

Start early enough to make your plan achievable. Starting too early and making a hiring offer then making people wait to start working will cause those new workers to quit. They are working for a paycheck. Starting too late and you will struggle to find people let alone people you want to have working for you.

     Santa may not have staffing issues, his team works all year long. You have real personnel concerns and have to hire more for the holidays. Plan ahead and make sure you are taking advantage of available workers don’t allow workers to take advantage of you.